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Pros: Very accommodating staff

Cons: breakfast served was still frozen.

Pros: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Cons: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Pros: Comfy seats in United Polaris

Cons: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).

Pros: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Cons: The snack sandwich was freezing cold...

Pros: Very confusing going through security.

Cons: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Pros: Business class upgrade

Cons: Sitting in window next time

Pros: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Cons: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Cons: The plane was cramped

Cons: All was good

Cons: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Pros: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Cons: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.

Pros: Full bottle of water and continuous refreshments in flight.

Cons: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies

Cons: The plane was cramped

Cons: Unexpected $100 baggage fee for second checked baggage

Pros: The crew is very nice.

Cons: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.