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Pros: Seats were good. Lots of movies to watch. Good headphones. Food was not bad. They had chocolate ice cream for desert! Crew was nice. I would fly again.

Cons: Free Wi-fi would be cool.

Pros: Plenty of restrooms, friendly accommodating crew, movies, food.

Cons: Economy is way too tight for such a long flight, especially when seat in front of you is fully reclined.

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Cons: Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up.

Pros:

Cons: The seats could have been more comfortable

Pros: Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean.

Cons: Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable

Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.

Pros: the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan.

Pros: What a nice surprise! Very friendly in-flight agents. They even topped off my water bottle :) GREAT movies and TV options. Actually edible food... Can't beat this affordable comfort!

Cons: As with most planes, vey limited overhead space compared to # of passengers. Had to check carry-on bags both to and from NZ. Not so bad though since it was free!

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Cons: Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up.

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Amazing crew. Great service in economy.

Cons: The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given.

Pros:

Cons:

Pros: Every thing

Cons: Service

Pros: The flight was 90 minutes late

Cons: On time performance

Cons: Stop charging for checked bags

Cons: Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great.

Cons: Delayed 4 hours

Pros: I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand

Cons: N/A

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.

Cons: No complaints!

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Pros: The views on this flight are good. The crew was just ok and they should explain where the restroom is.

Cons: The flight is relatively short so they do not offer a beverage service. However if I fly the same route on Alaska they do.

Pros: The crew and staff were friendly. The flight was full so they checked our bag at no additional charge.

Cons: They had no earphones for the flight from Cancun.

Pros: Helpful crew.

Cons: These planes are tiny. Our equipment was B717.

Cons: Landing was very rough and flight crew kept bumping me with food cart during sleep

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Cons: Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Crew was great, good selection of movies

Cons: the seats are very uncomfortable.

Cons: Not sitting for an hour on the runway with no A/C.

Pros: Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg.

Cons: Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end.

Cons: All went smoothly for this short trip. I booked several weeks ahead but still couldn’t get nonstop from STS to SAN.

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Pros: I would encourage no one ever book with New Zealand Air again.

Cons: The rude and self righteous gate agent with horrific breath threatened to call security if I did not leave the boarding line and sit and wait until the flight left.

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Pros: For such a long flight the food is not good! The only snacks are a tiny tiny bag of corn chips or a cookie. The attendants were average. The comfort of coach was bad. Other airlines will give you great snacks, tooth brush, night mask, etc but not Air New Zealand they are almost like a budget airline. Not sure how they are rated the best airline.

Cons: Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either.

Pros: great crew

Cons: flight delayed - but that happens...

Cons: The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking.

Pros: The flight is short, it was on time, boarding process was swift.

Cons: There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue.

Pros: Kind staff, long flight but the attendant were super kind

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand

Cons: N/A

Cons: Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC

Cons: 5 hours late. Had to go to work on 2 hours sleep

Pros: I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand

Cons: N/A

Cons: Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up.

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Pros: Crew and seat.

Cons: Larger seat.

Cons: My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :(

Pros: Comfort of the seats.

Cons: There should be more choices of food for people who do not eat Asian food.

Pros: .

Cons: .

Pros: Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight.

Cons: I just wish there were vegetarian food options.

Cons: Airline on strike. So no flight

Pros: Comfortable and excellent hospitality.

Cons: None.

Cons: More movies.