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Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."

Pros: "Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon."
Cons: "Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good."

Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."

Pros: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Cons: "No complaints!"

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "Small puddle jumper, but everything was well organized."

Pros: "I would encourage no one ever book with New Zealand Air again."
Cons: "The rude and self righteous gate agent with horrific breath threatened to call security if I did not leave the boarding line and sit and wait until the flight left."

Cons: "5 hours late. Had to go to work on 2 hours sleep"

Pros: "After the schedule for my Houston flight was delayed by 3 1/2 hours, customer service was able to put me on a flight thru LAX which got me back to my original ORD arrival time and avoided an overnight stay before continuing on home. The meal vouchers offered were an unexpected bonus. Thanks."
Cons: "Foot space in front of seat was limited."

Pros: "Crew was so friendly and helpful"

Pros: "Service, food, chairs, entertainment"
Cons: "3 hour delay created major issues for an international flight."

Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"

Pros: "Crew was very nice and friendly Plane was clean Entertainment was good"
Cons: "Vegan breakfast was a bit odd (more of a dinner than a breakfast). Temperature was a bit on the cold side (I had a sweater, vest, jacket, and the blanket and was still cold)."

Pros: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."

Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."

Pros: "Cool temps in plane"

Pros: "Everything"
Cons: "Nothing"

Cons: "They were great"

Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "No complaints at all"

Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."

Pros: "Free wine"
Cons: "For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship."

Pros: "The flight attendants were very helpful. One of our travelers got sick on the plane and, unfortunately, made a mess in one of the toilets. Without batting an eye, the crew took on the thankless task of cleanup. We noticed that the bulkheads had fixtures embedded in them to allow a small basinet to be attached to the bulkhead. One couple used it for their infant and it seemed to be a lifesaver. I don't know of any other airline that offers this."
Cons: "Our seats were more narrow than normal. Almost to the point of discomfort. We did fly on Air New Zealand from Auckland to Christchurch and the seats on that flight were what I would consider a "normal" width. Meals were served in a timely way but the food was just okay - nothing outstanding. But, we did fly coach/economy."

Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."

Pros: "Free drinks!"

Pros: "Very friendly and good service- price was very high for the distance/time"

Pros: "Plenty of entertainment options--movies and TV shows."

Pros: "Lost our baggage twice!"

Pros: "Large screen with good choice of movies etc"
Cons: "As they have 3-4-3 seating on their 777 (BA and Delta have 3-3-3) the seats are very narrow to make room for the extra seat in school row"

Pros: "For such a long flight the food is not good! The only snacks are a tiny tiny bag of corn chips or a cookie. The attendants were average. The comfort of coach was bad. Other airlines will give you great snacks, tooth brush, night mask, etc but not Air New Zealand they are almost like a budget airline. Not sure how they are rated the best airline."

Pros: "Food, service, comfort was all very good."
Cons: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."

Pros: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Cons: "N/A"

Cons: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."

Pros: "Friendly crew, always."
Cons: "Whatever was served for hot breakfast on my flight (I think it was supposed to be scrambled eggs and baked beans) was absolutely horrible. Everyone in my section of the plane took one bite and passed it back to the stewards."

Pros: "Air New Zealand has some of the friendliest cabin crews around. Their food is above average and they have a delicious array of wines served free with meals. My flight was interrupted by a medical emergency. We had to backtrack to the nearest airport, which added several hours to the flight. This meant a very long day for both passengers and crew. The crew remained cheerful and helpful throughout, in spite of cranky passengers."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Cons: "Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up."

Pros: "What a nice surprise! Very friendly in-flight agents. They even topped off my water bottle :) GREAT movies and TV options. Actually edible food... Can't beat this affordable comfort!"
Cons: "As with most planes, vey limited overhead space compared to # of passengers. Had to check carry-on bags both to and from NZ. Not so bad though since it was free!"

Cons: "Cancellled"

Pros: "Seats were good. Lots of movies to watch. Good headphones. Food was not bad. They had chocolate ice cream for desert! Crew was nice. I would fly again."
Cons: "Free Wi-fi would be cool."

Pros: "The accommodations were unexpected and amazing!"
Cons: "N/A"

Pros: "Crew was great, good selection of movies"

Pros: "Excellent"

Pros: "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
Cons: "EVERYTHING."

Cons: "Love it! Next time, I will for sure buy tickets from Kayak"

Cons: "Offer cappuccino along with coffee, tea, and juice."

Pros: "Crew"

Cons: "Not much food to eat."

Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Cons: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"

Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Cons: "Food was not awful and most item not available in Fist Suites"

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pros: "I was upgraded to business class. Very nice"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"

Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."

Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."

Pros: "On time"
Cons: "Non"

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"

Pros: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Cons: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Pros: "Entertainment"
Cons: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "great ICE programming"
Cons: "very infrequent drink service and erratic requests response for drin ks"

Pros: "Would have been better if the Veg food was not of the saem menu as in the preceding flight"

Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "Intertainment,"
Cons: "India to dubai had poor Intertainment system"

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "Same as above."

Pros: "Food, service and the crews behavior to be honest I'm very satisfied from that flight so I recommend all my friends to try once on Emirates. I really appreciate for the services."
Cons: "There is nothing to mention that I didn't like it everything was on time."

Pros: "None"
Cons: "Old aircraft from Dubai to Houston. No power outlets. When I switched the light on for service. No body responded even after an hour. I turned it off. Food quality and service have gone down significantly."

Pros: "The service for my granddaughters was phenomenal."

Pros: "Economy seats still comfortable"

Pros: "The ariplane, movies"
Cons: "The check-in staff"

Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."

Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Cons: "Nil"

Pros: "Great flight and service"

Cons: "food"

Cons: "Late late late"

Cons: "Service for people not able to sleep on the long haul"

Pros: "Movie selection"
Cons: "More drink service"

Pros: "The smooth ride. Possibly considerate of weather? Not an aviation specialist here..."
Cons: "Drinks before the plane takes off. Some of us have anxiety of flying!"

Pros: "Nothing. United is the worst airline on the planet."
Cons: "Everything"

Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."

Cons: "Nothing"

Pros: "The level of service and appearance of employees. The entire staff was very attentive and offered assistance multiple times. The airplane was clean and kept at good temperature which is a plus because other airlines don’t put focus on this."
Cons: "Our seating could have been placed in a better range. We had a party of 4 (2 adults and 2 children) our seating was split sporadically, the 2 adults were split and placed in two different rows next to 2 other single individuals. The 2 children were placed in the back rows. Same rows next time!!!"

Pros: "Wheelchair service."
Cons: "Dinner for long distance flights."

Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"

Pros: "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
Cons: "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"

Pros: "The seat was comfortable"

Pros: "."
Cons: "."

Pros: "Excellent stewardess. On time."

Cons: "Food ran out and only one choice"

Pros: "Wonderful timely departure and landing"
Cons: "None"

Pros: "Great. I had no issues with boarding."

Cons: "N/a"

Cons: "My friend and I were forced to check our carry on bags at the gate and the airline lost my friends bag for four days."

Cons: "So uncomfortable."

Pros: "everythinf was geeat ! on time Departure and early arrival"
Cons: "Nothing"

Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"

Cons: "No movie without paying"

Cons: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."

Pros: "Comfort"
Cons: "Late departure not good with wheelchair disability services"

Cons: "Lack of space and organization"

Pros: "Food, knowledge of employees, signage great just overall a great experience"
Cons: "???"

Pros: "Boarding was earlier than schedule."

Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"

Pros: "The airplane was nice, has power outlet, entretainment, and comfort."

Cons: "Delays hrom Houston toCR"

Cons: "The TSA at New Orleans airport was rude"

Pros: "No issues ELP to HOU"

Cons: "The seat cushions were in terrible condition!!!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Food was great."
Cons: "Pay per view.. Not good at all."

Pros: "Comfortable"

Pros: "On time cheap no problems"

Pros: "I Almost lose the connection the line in migrarion Super long"

Pros: "Very professional and curious staff."

Cons: "No TVS"

Pros: "Very quick and very efficient"

Pros: "Even though there was a delay. The trip was.Great."

Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."

Pros: "we landed on time"
Cons: "we took off late"

Cons: "Lost my bag and didn't give me enough information on giving it back"

Pros: "United agent in galeao Marco Saldanha desperately need to be retrained. Poor customers skills, ability to talk down to the passenger. Perhaps this and other unbecoming behavior would make him more suited to work in the back and he should be removed from having contact with passengers."

Pros: "Fast, courteous, on time."
Cons: "To cramped, not comfortable."

Pros: "Everyone was so kind and hospitable."