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Cons: Absolutely hopeless baggage delivery/collection. Almost as long as the flight

Cons: The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit.

Pros: Nothing really.

Cons: I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service.

Pros: Crew were excellent

Cons: The entertainment screen was hard to interact with.

Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Cons: Nothing really.

Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.

Pros: Great crew & nice meals.

Cons: The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time.

Cons: I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight

Pros: Entertainment and food and drinks. The recline in the chair allowed for sleeping.

Cons: I wish there was more seat room especially when the seat in front reclines.

Pros: Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney.

Cons: Nothing.

Cons: Better space. Better service. Terrible directions

Cons: Temperature of cabin was too cold. My feet were icy.

Pros: Crew was attentive and accommodating.

Cons: Gates switched 3 times and all bags had to be checked because of a small aging plane.

Cons: Flight delayed 3 hours, then a seats were very cramped and uncomfortable

Pros: I like the free check-bags

Cons: I like that if I can select the seats for free after booking .

Pros: seat comfort

Cons: breakfast, coffee

Pros: On time. Very efficient staff. More of this please!

Cons: Not a lot!

Pros: The crew was very nice.

Cons: We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee

Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Cons: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Pros: Good comfort service

Cons: Hour and half taking off, many seats were unusable because of a chute malfunction

Pros: The very good check in service at Changi Airport , for Business Class

Cons: The food ! Great on way over , poor on return leg from Singapore

Pros: Great crew & nice meals.

Cons: The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time.

Cons: Dinner choices could be better. Slow boarding process.

Pros: Not much

Cons: The seat I had booked and was confirrmed was not available, double booked.

Pros: The seat is very comfortable And the crew is very nice and helpful

Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling

Pros: See previous notes.

Cons: See previous notes.

Cons: Nothing really.

Pros: Food and movies

Cons: Boarding time

Pros: Entertainment and food and drinks. The recline in the chair allowed for sleeping.

Cons: I wish there was more seat room especially when the seat in front reclines.

Pros: The very good check in service at Changi Airport , for Business Class

Cons: The food ! Great on way over , poor on return leg from Singapore

Pros: Lovely cabin crew.

Cons: So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!

Pros: The tv size, charging station, foot hammock

Cons: No delay,

Pros: On time. Very efficient staff. More of this please!

Cons: Not a lot!

Pros: Crew, comfort, snacks

Cons: When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through

Cons: The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit.

Pros: Crew was fantastic! Great seats! Little extras like toothbrush are wonderful!

Cons: Can't think of anything

Pros: The very good check in service at Changi Airport , for Business Class

Cons: The food ! Great on way over , poor on return leg from Singapore

Pros: Crew very good

Cons: Aircraft are very dated

Pros: Fantastic crew members who were very helpful with our infant.

Pros: Free checked Bags

Cons: If we could have a free select seat after booking.

Pros: Crew were excellent

Cons: The entertainment screen was hard to interact with.

Pros: Good comfort service

Cons: Hour and half taking off, many seats were unusable because of a chute malfunction

Pros: The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic.

Cons: Nothing

Pros: The boarding process was easy, less hassle no extra security with lot of hassle

Cons: The seat amenities were below average. 14 hr flight with no power outlets - was surprising

Pros: On time. Very efficient staff. More of this please!

Cons: Not a lot!

Pros: Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome.

Cons: The food was just ok.

Pros: Nothing really.

Cons: I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service.

Pros: I like the free check-bags

Cons: I like that if I can select the seats for free after booking .

Pros: .

Cons: .

Pros: Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast.

Pros: Food

Cons: Entertainment screen is too small, and touch panel reaction is so late.