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Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Cons: For such a long flight should have given us more water. But were responsive when asked.

Pros: Lovely staff and great food

Cons: There was no in-seat entertainment and we weren’t advised of this in advance

Cons: Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening.

Pros: movie selection was good

Cons: air was stale, food was just okay

Cons: Allow married people to travel with their new names.

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Cons: They didn’t leave my food. They took it away.

Pros: Lovely staff and great food

Cons: There was no in-seat entertainment and we weren’t advised of this in advance

Cons: More leg room and space between seats is needed.

Cons: We left about a half hour late, but made up some of the time in the air.

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Pros: Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough.

Cons: Some Crew a bit slack. And slow service

Pros: Terrible experiences overall and food is very bad.

Pros: Lovely staff

Cons: Entertainment

Pros: Great seats on the 787 dreamliner

Pros: Free WiFi - was great and fast

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: crew was nice, seating was fine.

Cons: food was not great

Cons: They lost are baggage

Pros: Amazing food and entertainment.

Cons: I’ve been on more comfortable plane seats.

Pros: Terrible experiences overall and food is very bad.

Pros: On time

Cons: No inflight entertainment available.

Pros: movie selection was good

Cons: air was stale, food was just okay

Pros: Ground staff were particularly helpful

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

Pros: slightly more roomy than most carriers

Cons: since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times.

Pros: Great crew. Wine and cheese was nice.

Cons: Nothing. All good.

Pros: The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out.

Cons: The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?

Pros: Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough.

Cons: Some Crew a bit slack. And slow service

Pros: Crew always competent & professional

Cons: Boarding was chaotic

Pros: Crew were good. Better service than in business class

Pros: Good for a sheot flight

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

Pros: Quick & easy flight

Pros: Crew was really nice however slightly absent during the flight.

Cons: Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room.

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out.

Cons: The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?

Cons: More leg room and space between seats is needed.

Pros: The crew was amazing. The food delicious snd the chairs comfortable.

Cons: Didn’t receive my luggage.

Pros: Crew good, seat pretty comfortable

Cons: Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day.

Cons: Had to pay for most movies. They need to bring around water more often and actually offer it to window seats rather than handing a glass to the aisle and walking off.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated.

Cons: The flight left late, making it stressful to catch my connecting flight in Auckland.

Pros: Crew was amazing, food delicious, seats comfortable

Cons: Nothing

Pros: staff were nice

Cons: -priority boarding isn’t priority -only vegetarian food

Cons: More leg room and space between seats is needed.

Cons: Having back up/extra meals for people with dietary requirements as they may not have been able to request them.

Pros: crew was nice, seating was fine.

Cons: food was not great

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Cons: Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes.

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Pros: Very friendly crew, and super comfy flat bed in business class.

Cons: On this occasion, Qantas delivered the goods!

Cons: There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't.

Pros: The crew was great and the seats were comfortable.

Cons: If the seats reclined more, it would have been easier to sleep. The baby behind me would not stop screaming for 7 of the 15 hour flight. The flight was oversold so there was no where I could move. Even ear plugs didn’t help. Everyone was miserable.

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: crew was nice, seating was fine.

Cons: food was not great

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Very friendly ground service staff member, lovely to be transferred to an earlier flight and my seating request was granted, flight service was also excellent.

Pros: Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far.