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Cons: Lots of noisy babies / young children

Pros: The crew was nice but never got the menu.

Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.

Pros: Entertainment, vegetarian options for food

Cons: Bit more comfortable seat

Pros: Great food and service. I like the short layover / transit time.

Cons: Multiple security from Doha to Chicago. One should be sufficient.

Pros: On time departure and landed a little early

Cons: Seats should recline more More food options

Cons: Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice.

Cons: Drink service was extremely slow on this flight.

Pros: The crew was very nice

Cons: Nothing

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Kind staff, long flight but the attendant were super kind

Pros: Easy flight.

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: New screens new seats and very modern

Cons: Flight delay could’ve been shorter.

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Pros: I slept for 12 of the 15 hours so? Food was good!

Cons: More leg room.

Pros: Amazing food and entertainment.

Cons: I’ve been on more comfortable plane seats.

Cons: Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice.

Pros: Excellent crew excellent a young small brunette was not very friendly or accommodating. Otherwise the whole crew would have gotten 5 starts. Everything else was wonderful!

Pros: Crew was amazing but the seats were small and had very little leg room

Cons: Food service and beverages were mediocre at best

Pros: Not much to like here.

Cons: Old, uncomfortable 747, operated by Lufthansa. Left an hour late. Wasn't able to sleep much.

Cons: Delayed flight. Seat didn't recline.

Pros: Absolutely nothing!

Pros: Nothing

Cons: Everything

Cons: Seats are narrow and no leg room

Cons: Strange reason for delays

Pros: Nice and clean than past old metal.

Cons: Close captioning or English subtitling didn’t work with the app.

Pros: One of the crew couldn’t find extra pillows or blankets for my kids so they grabbed some from first class. I was very happy that they made the extra effort and looked passed the social economics of air plane seating class.

Cons: Bathrooms were dirty

Pros: first flight was cancelled: second flight was 4 hours late so I did not get on it because I would miss connections and any later flight would put into Kiev at 1 AM... thus 3 nights with no sleep. I then cancelled.

Cons: first cancellation was understandable but everything after that was a fiasco including waiting 11 hours in Customer Service line to rebook cancelled flight.

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Pros: Very prompt and efficient

Pros: Seat hard on older aircraft, needs new cushioning on seat

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Cons: The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin.

Pros: It was on time and efficient. Easy flight and I liked the announcements.

Cons: Nothing everything was great!

Cons: Many of the crew members seem as if they hated their jobs. I hesitate asking them anything.

Pros: I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years.

Cons: Keep it up!

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

Pros: It was on time and efficient. Easy flight and I liked the announcements.

Cons: Nothing everything was great!

Pros: Nice Crew. Very accommodating.

Cons: The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A.

Cons: The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin.

Pros: The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels

Cons: Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway.

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

Pros: Their English, unlike US English, is a little hard to understand.

Cons: Nothing

Cons: Great flight. Would have been nice to have on board wifi.

Pros: Movies, texting other seats, requesting food and water from my screen

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

Cons: Boarding, restroom,

Cons: Delayed by 1 hout

Pros: Great food and service. I like the short layover / transit time.

Cons: Multiple security from Doha to Chicago. One should be sufficient.

Pros: The crew was amazing and delightful.

Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.