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Pros: The food was amazing

Pros: Onboarding on time and kind

Pros: Entertaiment

Cons: They should serve variety of. Food

Pros: Fortunately plane not full and was able to use adjacent seat(s).

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Pros: Free WiFi - was great and fast

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Cons: More leg room and space between seats is needed.

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Pros: extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,

Cons: none of the film choices really appealed to me, but I am picky!

Pros: Crew and seats were good

Cons: Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great.

Pros: Comfortable chair foods and wheel chairs awesome

Pros: Every thing was excellent. The crew was very courteous and gracious.

Cons: Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline.

Pros: Seats were good. Lots of movies to watch. Good headphones. Food was not bad. They had chocolate ice cream for desert! Crew was nice. I would fly again.

Cons: Free Wi-fi would be cool.

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: Friendly flight attendants, but not as attentive as the men we had from LA to Auckland. This exit row seat was near 5 bathrooms so not as good a seat as LA to Auckland.

Pros: All crew was super polite, friendly and professional, the food was amazing, and seat was comfy.

Cons: The entertainment was poor, bad movies selection, small selection of movies, old movies.

Pros: extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,

Cons: none of the film choices really appealed to me, but I am picky!

Pros: I always love Korean Air crew, you do have 5-star staff!

Cons: I can’t think of anything for now! Overall I had a great flight.

Pros: Everything

Cons: Everything was great

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

Pros: Good for a sheot flight

Pros: Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class.

Cons: Nothing except flying first class.

Pros: The food was amazing

Pros: Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special.

Cons: The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later.

Pros: Everything!

Cons: Offer better options to redeem rewards/miles!

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Spring for the extra money and go for the Premium Economy seats! Great food, free wine.

Cons: Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up.

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: Crew always competent & professional

Cons: Boarding was chaotic

Pros: Dear ok

Cons: Some of the Crew attitude could be better

Pros: Yes and yes

Cons: Not sure because I have never had a better experience.

Pros: Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!

Cons: Nothing significant!

Cons: The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!

Pros: Excelent

Cons: I recomended yo my friend

Cons: The plane's interior needed a makeover, as is old

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine.

Cons: Qantas need to improve thier overall customer service

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: I slept for 12 of the 15 hours so? Food was good!

Cons: More leg room.

Pros: The service and entertainment provided

Pros: fast trip from japan all ontime quick boarding and unloading

Cons: the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option

Pros: The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great.

Cons: My seat did not recline, but I told a flight attendant and I was able to get a better seat.

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Pros: Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time.

Pros: Crew and staff were very nice. I got lucky and got the whole row to myself.

Cons: More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back.

Pros: Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins

Cons: I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific

Pros: As always Korean Air’s attention to detail is outstanding and impressive.

Cons: Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom

Pros: Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class.

Cons: Nothing except flying first class.

Cons: The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent.

Pros: Crew was great! food was good entertainment was good

Cons: Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was

Pros: The distance between the seats in economy is inhumane.

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: The flight is short, it was on time, boarding process was swift.

Cons: There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue.

Pros: Their plane

Cons: Food

Pros: All good

Cons: It was very cold so the cabin could have been warmer

Pros: Very prompt and efficient

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly

Cons: The 1st 6 hours I had to keep calling for water as no one came around. More movie options.

Pros: Everything was good, excellent. No complaint at all!

Cons: Perfect no further better service, I suppose.

Pros: Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats.

Pros: Crew was fantastic.

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: The flight is short, it was on time, boarding process was swift.

Cons: There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Pros: Easy flight.

Pros: Crew were great!

Pros: Crew were fantastic

Cons: Entertainment choices

Cons: I couldn’t get the seat to recline.