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Pros: The crew was amazing

Cons: Other travellers where rude

Pros: Thanks for the monitors.

Cons: The crew seems tired.

Cons: Delayed and did not explain why

Pros: On time, comfortable flight. Great crew and service.

Cons: Nothing. Everything was great.

Pros: Easy flight.

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Cons: More leg room

Pros: The space!

Cons: Food

Cons: Qantas always gives great service

Pros: Short flight, but they fed us great food, great service, even good wine.

Pros: Crew was responsive and friendly

Cons: Nothing

Cons: 0

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Pros: Crew was alright, food okay, leg room acceptable. Good part, plane was so big that enable us to pick and choose where to sit.

Cons: For instance be more careful with the luggage. They lost my luggage and don't know where it is.

Pros: Comfortable seat.

Cons: It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better.

Cons: Better food.

Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor

Cons: Food was not good and was insufficient.

Cons: Although i requested Halal food, way in advance when i booked my flights, Non was provided.

Pros: Crapped seats too close. Seat belts too short.

Pros: Not a lot

Cons: Customer service

Cons: I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat

Cons: Everything

Pros: Plane seemed well maintained and newer. Crew seemed friendly.

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

Pros: Crew was great, good selection of movies

Pros: Plenty of restrooms, friendly accommodating crew, movies, food.

Cons: Economy is way too tight for such a long flight, especially when seat in front of you is fully reclined.

Pros: All good

Cons: It was very cold so the cabin could have been warmer

Cons: More leg room

Pros: Great crew. Wine and cheese was nice.

Cons: Nothing. All good.

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

Pros: Fantastic crew members who were very helpful with our infant.

Cons: Window seat.... 9A ..... no window......

Pros: Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile.

Pros: Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly

Cons: Helpful and more smiles will be very useful. Upgrade the entertainment will be great.

Pros: 拿不到行李，需要等下一班飞机

Cons: 拿不到行李，需要等待下一班飞机

Pros: crew very attentive and helpful.

Cons: food was limited, meal not complete

Pros: Nothing it was awful

Cons: Everything they are racist.

Pros: Great crew, super clean and new plane

Cons: Food is “unique” and entertainment options are a bit outdated

Pros: I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly.

Cons: I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face.

Pros: Food, service, comfort was all very good.

Cons: The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows.

Pros: Super easy

Pros: Crew was great, good selection of movies

Pros: The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi

Cons: Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member

Pros: Crew was OK, slow to respond to requests

Cons: The whole check in process was a joke, had a line up of 15 people and one agent

Cons: The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit.

Cons: This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you

Pros: Seats are comfy

Cons: Food is the worst out of many other airlines

Cons: Great experience, will use EVA again.

Pros: The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!

Cons: I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner.

Cons: Food and drinks for long or connecting flight not suppose to buy

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Cons: Food in business class and more choice of movies

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Cons: As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure.

Pros: Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm.

Cons: First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!

Cons: Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights

Pros: Very friendly crew.

Pros: Very prompt and efficient

Pros: Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats.

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: The space!

Cons: Food

Pros: Free wine

Cons: For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship.

Cons: More leg room

Pros: I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand

Cons: N/A

Pros: I would encourage no one ever book with New Zealand Air again.

Cons: The rude and self righteous gate agent with horrific breath threatened to call security if I did not leave the boarding line and sit and wait until the flight left.

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Pros: Free WiFi - was great and fast

Pros: Crew was amazing, very attentive.

Pros: Their plane

Cons: Food

Pros: Nothing it was awful

Cons: Everything they are racist.

Pros: What a bad experience People who are more then 60 y old and on wheel chair can’t speak English well crew and team should take charge and handle the situation.

Cons: Quit difficult to travel on air China it was first experience At least they should nice care and show genuine hospitality and respect.

Cons: Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours.

Pros: Entertainment selection was great. Nice to have two meals in flight

Cons: Meals could have been a better selection. Did not know we had to request vegetarian meals in advance.

Pros: Aircraft is new

Cons: Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney

Pros: Even woth premium economy it still wasnt as good as thought it was going to be.

Cons: Planes need to update seats

Cons: Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Pros: Air China Staff in Malpensa Milan are amazing. Friendly and helpful. Can’t emphasise this enough