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Pros: Friendly staff.

Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.

Cons: Was not offered a drink in first class prior to take off.

Pros: The crew and the comfort plus seat

Pros: Crew helped us find new seats on board.

Cons: American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!

Cons: Plane was 30 minutes late which was not idea because we were getting to our destination in the late evening. Boarding was a mess.

Pros: Everything

Cons: Yes

Pros: Everything was great!

Cons: Nothing!

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Cons: Generally ok for econ

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: Their English, unlike US English, is a little hard to understand.

Pros: The crew was helpful.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: Crew was friendly and helpful.

Cons: Seats are definitely too small in both directions.

Cons: Vegetarian food is terrible. Also no variety

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: Easy flight.

Pros: Service was outstanding

Cons: It’s not the airline fault that our flight was delayed so many times. A 8 hour trip took us 13 hours.

Pros: everything

Cons: nothing

Pros: Crew was courteous.

Cons: Seat needs to be much roomier. Entertainment and Food should be good and more options.

Pros: Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move.

Cons: I miss the free giveaways or little travel gifts that they used to give.

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Pros: Their plane

Cons: Food

Pros: Crew was very helpful and friendly. Seats are a little bit too small with a little bit not enough room side to side and front to back.

Cons: Seat size would be my only complaint.

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: Very comfortable seat. Excellent service. clean toilet.

Cons: Food.

Cons: Flight delay was a pain from LAX to Nanjing.

Pros: Crew was courteous.

Cons: Seat needs to be much roomier. Entertainment and Food should be good and more options.

Pros: Flight was on time

Cons: Food Crew

Pros: Could not take flight and could not get refunded

Cons: Refund money

Cons: Extremely poor entertainment system - mostly old movies. No Bollywood movies

Pros: The plane was great!

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Pros: Very prompt and efficient

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Cons: The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours.

Cons: All my friends complained of back pain, so maybe the chairs be ergonomically friendly

Cons: plane parked too far from main terminal. long bus ride delays arrival time.

Pros: The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK.

Cons: The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind.

Pros: Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move.

Cons: I miss the free giveaways or little travel gifts that they used to give.

Pros: nothing

Cons: 3 hours delay for a flight of 1 h 45 min

Cons: not much choice in the movie selection

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: Their plane

Cons: Food

Pros: Short flight. No problems.

Cons: Nothing

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Pros: The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star

Pros: everything

Cons: nothing

Pros: The plane was new and had a great feel. Pilots and crew very professional.

Pros: Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better.

Pros: The crew was nice and friendly, food was ok

Cons: Food should request order by the crew, rather then trolly push like an old style

Pros: Free WiFi - was great and fast

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that