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Cons: No WiFi at all

Pros: nothing

Cons: i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia

Pros: the crew

Cons: More in flight entertainment options.

Cons: Nothing

Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: Crew was amazing, food delicious, seats comfortable

Cons: Nothing

Pros: an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!

Cons: Having back up/extra meals for people with dietary requirements as they may not have been able to request them.

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

Pros: slightly more roomy than most carriers

Cons: since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times.

Pros: Everything was good except.....

Cons: The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience.

Cons: They need to bring around water more often. And actually offer it to people in the window seat.

Cons: Great flight. Would have been nice to have on board wifi.

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Pros: crew was nice, seating was fine.

Cons: food was not great

Pros: fast trip from japan all ontime quick boarding and unloading

Cons: the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option

Pros: Amazing food and entertainment.

Cons: I’ve been on more comfortable plane seats.

Pros: The food and the entertainment onboard.

Cons: Flight was late and i missed my connecting flight in Sydney.

Cons: Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either.

Pros: Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far.

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

Cons: Food in business class and more choice of movies

Cons: They lost are baggage

Pros: Overheard storage is good

Cons: Seat cushions could be more comfortable

Pros: In flight crew were very nice and helpful

Cons: More snack option

Pros: Good selection of movies and comfortable plane

Cons: You need to offer vegetarian/vegan options

Cons: Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot.

Pros: Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: Wonderful crew, excellent food, very comfortable!

Cons: Nothing

Pros: Staff were friendly

Cons: WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us...

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: Crew and staff were very nice. I got lucky and got the whole row to myself.

Cons: More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Pros: Amazing crew

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: Their English, unlike US English, is a little hard to understand.

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: fast trip from japan all ontime quick boarding and unloading

Cons: the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option

Cons: For such a long flight should have given us more water. But were responsive when asked.

Pros: Upgrading to Skycoach giving extra leg room was well worth it.

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Cons: Great flight. Would have been nice to have on board wifi.

Pros: an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!

Cons: We left about a half hour late, but made up some of the time in the air.

Pros: The entrainment was a really good selection, and when the systems were faulty, they rebooted then to make sure we had our entertainment back. Thank you! Also the food selection was very good. Having a salmon dinner was heavenly and healthy for me.

Cons: The seats were not as comfortable as some on your other Qantas airplanes. Maybe we had outdated ones? Either way you're getting better on the design. Keep up the improvements! :)

Pros: Crew and staff were very nice. I got lucky and got the whole row to myself.

Cons: More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back.

Pros: Good for a sheot flight

Pros: Amazing crew

Cons: Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Cons: We left about a half hour late, but made up some of the time in the air.

Cons: Seats were awful.

Pros: The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand.

Cons: Passport control in San Francisco took a very long time.

Pros: Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough.

Cons: Some Crew a bit slack. And slow service

Pros: Amazing crew

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

Pros: Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far.

Pros: Seat hard on older aircraft, needs new cushioning on seat

Pros: Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough.

Cons: Some Crew a bit slack. And slow service

Pros: On time

Cons: No inflight entertainment available.

Cons: The frittata and the spinach was not the best meal, but the rest seemed really good.

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Cons: Generally ok for econ

Cons: They need to bring around water more often. And actually offer it to people in the window seat.

Pros: Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated.

Cons: The flight left late, making it stressful to catch my connecting flight in Auckland.

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: Lovely staff and great food

Cons: There was no in-seat entertainment and we weren’t advised of this in advance

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired