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Pros: Free WiFi - was great and fast

Pros: Crew were great!

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Cons: Nothing

Cons: Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening.

Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Pros: Dear ok

Cons: Some of the Crew attitude could be better

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Cons: I couldn’t get the seat to recline.

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Cons: We got off an hour and a half late as there was an audio technical problem.

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: All as expected.

Cons: Crew could have been more pleasant.

Cons: For such a long flight should have given us more water. But were responsive when asked.

Pros: Professional and friendly staff amazing cabin crew and pilots

Cons: The inflight wifi was not working the snack was only a biscuit

Pros: The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine.

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Pros: Their English, unlike US English, is a little hard to understand.

Pros: Crew were great!

Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Pros: movie selection was good

Cons: air was stale, food was just okay

Pros: fast trip from japan all ontime quick boarding and unloading

Cons: the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option

Pros: The distance between the seats in economy is inhumane.

Pros: I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled.

Cons: My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty.

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Cons: We got off an hour and a half late as there was an audio technical problem.

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: Seats were uncomfortable,

Pros: Good food and entertainment

Cons: Timely

Pros: staff were nice

Cons: -priority boarding isn’t priority -only vegetarian food

Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.

Cons: The selection of movies currently was a bit lacking.

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: I slept for 12 of the 15 hours so? Food was good!

Cons: More leg room.

Pros: Good food and entertainment

Cons: Timely

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Cons: The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking.

Cons: They lost are baggage

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: Best flight I’ve been on

Pros: The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: great crew

Cons: flight delayed - but that happens...

Cons: We got off an hour and a half late as there was an audio technical problem.

Pros: Best flight I’ve been on

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.

Cons: The selection of movies currently was a bit lacking.

Cons: Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price.

Pros: Dear ok

Cons: Some of the Crew attitude could be better

Pros: Fast boarding

Cons: Food isn’t tasty at all

Pros: The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out.

Cons: The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?