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I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off.

Seat comfort amenities crew

No vegan meal options

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight.

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Missed my flight due to lost luggage

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

Flight crew is great

Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service.

Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??

The boarding was on time. The crews were great. Food were good.

I reserved for a window seat but I still end up in the aisle.

Quality of interior

Food

No in flight entertainment

Quick flight and great food

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Missed my flight due to lost luggage

Missed my flight due to lost luggage

Small seats

Quick flight and great food

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

No in flight entertainment

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Missed my flight due to lost luggage

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Missed my flight due to lost luggage

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Small seats

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.