Cons: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Pros: "seat comfort"
Cons: "breakfast, coffee"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Cons: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."
Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Cons: "Nothing not to like"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Cons: "We did not make this flight"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Cons: "Stop sending me these emails. I didn't even take this flight."
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "Loved the leg room, kind attendants, great meals."
Cons: "The technology malfunctioned the entire flight. It was less than ideal."
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "It was a safe flight."
Cons: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "Boarding was terrible. No announcement when it was late."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
Hour delay taking off due to missing crew member
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Pros: "second flight was delayed about 30 minutes"
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Cons: "Bring back the individual TV's"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "Flight delayed 1h30, no food or beverage served!"
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Cons: "I felt like cattle. Horrible for long haul flights."
Pros: "The crew and flight was great."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "Everyone was very helpful."
Cons: "Seats were small and uncomfortable on American Airlines compared to Qantas"
Cons: "I am million miler in Korean air. It's a seven star airlines"
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Cons: "Thought I would be flying on Quantas, not AA"
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "Food was good, crew was efficient. Flight was fine"
Pros: "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
Cons: "It felt a bit rushed."
Pros: "Entertainment was good"
Cons: "The check in computer crashed before it started. Only manual check in available and the staff wasn't trained to handle it. It delayed the flight over 2 hours and then the process screw up someone visas and they had to be removed with their luggage. But you know this already! You need to implement a better secondary system and have your employees be trained to use it."
Pros: "Entertainment system"
Cons: "Food was awful"
Cons: "Dinner was cold, seats cramped, toilets ran out of paper, flight attendants were not nice"
Pros: "Top notch airline - staff is personable & comfortable seating"
Cons: "Felt as though some American Airlines crew members were abrupt. I've never experienced that with Qantas or Jetstar."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Pros: "a fast paced cabin crew! superb!"
Cons: "economy seats had my knees jammed into the seat back ahead. Couldn't sleep a wink."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Cons: "The food was awful. Fish was rubbery and smelled bad, eggs were a gloppy mess, everything was too salty."
Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."
Pros: "We enjoyed the movies and games available, lots of leg room and had a lot of food to hold us over. The flight was long but very smooth."
Cons: "I did have to lay for my seat or I would have had to get a middle seat."
Pros: "Comfort plus seats gave extra leg space."
Cons: "Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain."
Cons: "For United to go out of business"
Pros: "- Boarding was efficient - The food was good"
Cons: "- The male flight attendant in Business Class was rude. - The movie options were very limited, dated and unappealing"
Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"
Pros: "All service from check in to boarding was just ok."
Cons: "Checking in was annoying. Got to the airport and people seemed positively confused about having to tag their own bags. Granted when I finally got to the kiosk, I went through in a short amount of time but I’m not sure of the benefit as I knew I would need an assistant to review my documents."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Pros: "The flight was on time and arrived early with minimal difficulties"
Cons: "A crew member required several passengers including my girlfriend to check a bag that has routinely fit on all flights prior with even checking to see if it would actually fit at the gate"
Cons: "Food ran out and only one choice"
Pros: "I got upgraded to first class for free"
Cons: "I was very happy with this flight!"
Cons: "Flight was denied in 3 hours"
Pros: "The flight was on time and we had room in the overhead bins. Flight attendants were nice and helpful."
Cons: "The entertainment options were lacking- I had seen most of the movies. I didn't pay for the food but it looked average. Beverage service was slow and trying to get additional drinks was near impossoble."
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Cons: "no food service. Entertainment is limited."
Cons: "... before takeoff necessitated return to gate from runway for technical inspection and approval before flight. That, plus de-icing, put us about one hour behind on departure."
Pros: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"
Pros: "Legroom coffee and snacks"
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Cons: "Because we missed our connecting flight with United, we had to fly American from Dallas to Cancun."
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Cons: "We never made this flight. United texted us multiple new gates confusing us. We stood at customer service for almost 3 hours never able to talk to an agent. Had to go to a desk to figure it out. It was still messed up in Dallas. Two in my party almost didn't make it to Cancun this day."
Cons: "The seats were super close , I felt like a sardine . My legs were cramped and it hurts so bad. The WiFi didn’t work as good as it was supposed to. They gave us a little bag of mixed snacks as if we were toddlers. $425 spent on a flight to be treated like that ? Never again"
Pros: "Great service great equipment and great prices!"
Pros: "Got there safe"
Cons: "We stayed in the plane for a hour and a half beforehand take off. We couldn't even get some water to drink. For the love of God"
Pros: "I do like that you can charge your phone on the plane."
Cons: "I didn't realize with United economy tickets you have to check your carry on. That's why I love Southwest."
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "The crew was polite and extreemly attentive"
Cons: "My flight was delayed an hour"
Cons: "Just wish a long flight provided some small amount of food and entertainment. Note, when boarding and the rear baggage racks are full, they should have those who haven't boarded wait outside while the people from the back come to the front with their luggage...or have those in the back wait to come to the front...it is too crowded and I got hurt."
Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Pros: "Very annoyed to pay for luggsge and that I keep the weight so strict if a bit over! Will not fly u again As it's not worth it - sorry - greed is rife!"
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Pros: "Very informative about the flight."
Cons: "For entertainment you have to pay other airline like Jet blue and Delta doesn't. Food a little snack for a baby. I ask for water three times only water the flight attended always forget. It wasn't good flight."
Pros: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Cons: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."
Pros: "The food was and entertainment was good. They had direct tv in every seat and I was able to watch a good show."
Cons: "The flight was delayed a few hours and they ran out of drinks."
Cons: "we had to pay to watch any channel."
Pros: "No hassles. perfect flight for a great vacation."
Pros: "Early arrival"
Cons: "No free snacks"
Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."
Pros: "The flight was late and I missed My connection flight because of it. Unbelievable and unreliable flight and a horrible start for a vacation. SO sorry I took United!!"
Cons: "Unfortunately I am writing this letter to express my concerns and frustrations toward your stewardess on flight 1050, they were aggressive and condescending. A customer ask if they were serving drinks the male stewardess waved his hand and seemed quite annoyed and stated " mam what do you want to drink". In addition he would walk down the aisle and give you three wafer cookies , I'm wondering why three???? That's because he wanted me to pass them down as if I was in an assembly line rather than handing each customer a cookie. He walked through the aisle with water and never asked if anyone if they would like water. It was almost like he was annoyed at everyone in sight . I have never experienced such behavior on flight. I flew Unites AIrlines plenty of times and NEVER experienced this. The other customers in my row expressed their frustration with the unkindness of treatment during the flight. I understand it's a very hectic weekend with the holiday but there was absolutely no reason to experience such behavior. My party will not be looking forward to using united again!"
Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Cons: "There was no entertainment, no more food left when they got to my seat and the seats were really small"