Everything could’ve been better. The boarding process was a little tedious, and then they put me in a seat with the window did not open, which gave me a very uncomfortable feeling considering I had told them that. The entertainment system didn’t work for quite some time and because I had to heavily medicate myself to not have a panic attack I missed dinner and barely ate anything on the flight. Not to mention the religious man next to me, praying mostly and humming the whole flight.
Everything could’ve been better. The boarding process was a little tedious, and then they put me in a seat with the window did not open, which gave me a very uncomfortable feeling considering I had told them that. The entertainment system didn’t work for quite some time and because I had to heavily medicate myself to not have a panic attack I missed dinner and barely ate anything on the flight. Not to mention the religious man next to me, praying mostly and humming the whole flight.
Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.
Terrible! After boarding we were stuck on the plane for 3 hours with no air circulation during a heat wave.
We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
Only water and pretzels served on six hour flight. Did not see crew rest of flight. No video screens and so no wired audio. Poor sound on plan so did not understand anything said by crew. This is a safety issue. Electrical socket did not retain charging block so could not charge phone. No video screen so could not watch movies. Phone is not a substitute.
Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier
Hated every minute of it. This flight should have only taken 1.5hrs but was delayed over 10hours. Now I am being told I cannot be compensated or refunded my ticket price or extra leg room, which I purchased but did not receive, because the airline is throwing the blame on the 3rd party I purchased tickets through and 3rd party putting the blame on airline. No one wants to help. They received their money and that's all they care about. Im going on 3 days of still trying to get to my final destination, had to cancel car rental, car insurance and hotel. Currently staying in airport until hotels open up. Thank you Lufthansa, Kayak, Underpricer and United for making this trip the worst ever.
This flight was a code share on Air New Zealand.
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight