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Pros: The entertainment options were great

Cons: Figuring out how to get from domestic to international terminal was far from easy. The security lines were tight and slow. The waiting area was crowded and loud, it was a relief to get on the plane. Also the coffee was terrible

Pros: everything from the boarding and check-in process

Cons: Seats too close together

Pros: Food

Cons: Everything is good.

Pros: Happy crew

Cons: Melbourne weather lol

Cons: Great flight. Would have been nice to have on board wifi.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: Kind staff, long flight but the attendant were super kind

Cons: Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price.

Pros: Friendly crew and good service

Cons: Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)

Pros: The flight is short, it was on time, boarding process was swift.

Cons: There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue.

Pros: Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time.

Pros: Seat was comfortable with plenty of legroom. Crew were extremely friendly and accommodating. Flight was a little late leaving but made up list time and arrived on time.

Cons: Seats were too narrow, not enough restrooms.

Cons: Making enough room for the seat to relax especially the long flight

Pros: Upbeat and attentive crew

Cons: Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use.

Cons: The changes of time and gates were disturbing.

Cons: Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!

Cons: KAYAK did not informed us we have to pay for our luggage!

Pros: Food was great. Movie selection was good.

Cons: When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways.

Cons: Good

Pros: All the basics were good- comfort, service, and the flight itself.

Cons: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.

Pros: Landing.

Cons: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: Happy crew

Cons: Melbourne weather lol

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

Cons: Nothing

Pros: Their plane

Cons: Food

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: Food and crew!

Cons: The moment they gave out the ice cream it broke in half and began melting. Its hard to eat in the dark and turning on the light with a sleeping neighbor is no fun. Not the best choice to provide it as a popsicle... maybe a cup would be best.

Pros: The virgin lounge.

Cons: Bit more variety.

Pros: Excellent food an si service

Cons: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns

Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.

Pros: - decent wine, fresh fruit, in-seat entertainment, smooth flight

Cons: - audio was buzzy, seats very thin, bathrooms not stocked with paper towels

Pros: CREW WAS HELPFUL AND OBLIGING.

Cons: IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Pros: Boarding was Great! Crew were also great. Food were ok. Entertainment were great.

Cons: Snacks and foods were okay. Could have been a bit more, or add a bit more snacks.

Cons: Overall experience is good.

Pros: It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly

Cons: The 1st 6 hours I had to keep calling for water as no one came around. More movie options.

Pros: Crew was friendly food was great, flight was safe.

Cons: More room

Cons: The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour.

Pros: Seats were uncomfortable,

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: CREW WAS HELPFUL AND OBLIGING.

Cons: IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY.

Pros: Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline.

Pros: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx

Pros: The virgin lounge.

Cons: Bit more variety.

Pros: Excellent food an si service

Cons: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns

Pros: Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine.

Pros: The flight is short, it was on time, boarding process was swift.

Cons: There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue.

Pros: Fast boarding

Cons: Food isn’t tasty at all

Pros: The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great.

Cons: Completely satisfied.

Pros: Professional and friendly staff amazing cabin crew and pilots

Cons: The inflight wifi was not working the snack was only a biscuit

Pros: One member of the crew did her best to treat me as a premium FF member. That was about it.

Cons: Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable.

Pros: Very friendly crew.

Pros: We were treated very rudely.

Cons: We were treated very rudely. We should’ve taken another airline

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: Wifi

Cons: Plane was too hot near the end during a holding pattern

Pros: Excellent service

Pros: Nice crew, surprisingly fresh food.

Cons: Very cramped seating.

Pros: We were treated very rudely.

Cons: We were treated very rudely. We should’ve taken another airline

Pros: Good entertainment, tasty food, easy boarding and disembarking

Cons: nil

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Pros: Crew were great!

Pros: Their plane

Cons: Food

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Movies, texting other seats, requesting food and water from my screen

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Cons: Leg room was poor. No entertainment

Pros: All as expected.

Cons: Crew could have been more pleasant.

Cons: The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour.

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Wonderful crew, excellent food, very comfortable!