Cons: The car was in bad shape. The suspension was out of balance and alignment. The steering wheel and the whole car was shaking when going above 80 km/hr on the highway. The drop-off at the airport was complicated
18 Oct 2016
I did not receive the car.
Cons: When I called Avis to receive the vehicle on Saturday morning, they didn't have it! The rental never occurred. The phone number posted for the Avis location where the vehicle was supposed to be - per the official website - was disconnected. I called a different Avis location, they provided me the cell phone number of someone working at the location, and this person who answered the phone was extremely rude and even used profanity when I asked where the car was. "Ciao, pendejo," he said as he hung up. I am considering filing an official complaint with Avis. I highly recommend that Kayak consider reevaluating their contract with this agency. No reasonable person would give Kayak money for this.
19 Dec 2016
Customer service was bad.
Cons: The staff at the north office of Bogota did not attend to help me on my request to change the vehicle the last day of rental, so I could run my business errands due to a city's prohibition of car used at peak hours (from 3PM to 7:30 PM), so some days unpaired or pair tag id numbers can not circulate at certain hours of these days. I had requested to change the car this day and the response was negative and not helpful at all.
15 Jan 2017
Cons: They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay.
Absolutely unacceptable... makes both Avis and Kayak look bad.
We had to figure alternatives out ourselves and ended up booking with Hertz.
13 Feb 2017
Pros: Fast and good service
Cons: Actually the car had some age on it
22 Aug 2016
Pros: making the reservation was a breeze
Cons: Do you insuurance purchase from Alliance was not accepted at the Avis in Colombia. They said they don't honor those third party insurances and forced me to pay for their insurance.
9 Dec 2016
Cons: They tried to extort an extra $70 for cleaning the interior and exterior of the vehicle. The interior was dirty when I began the rental (coffee or some brown drink spilled on the cup holder, dirt in the interior). I returned it in the same condition. The exterior was clean and it was a little dirty when I returned it (it rained all week). They told me I would be charged a $70 dollar cleaning fee. I've never experienced anything like this when renting a car from other companies. I don't know if this is an AVIS policy or whether the Bogota airport location is just shady. Either way, I'm not renting from AVIS again.
21 Sep 2016
Pros: Nothing. I cancelled the rental on the spot.
Cons: I was quoted a total of about $300 for the 9 days rental, and at the counter it turned out to be about over $900 for the same 9 days, for the same "smallest, most economical" car. On top of that, the $90 insurance I purchased at the time I made the reservation was useless.
14 Dec 2016
Not worth it
Cons: When you are in colombia something is call pico and placa means in some days and some hours of the day you cannot take the car outside or you will get a ticket they offer to come back twice to exchange the car in 4 days i was staying there what a waste of timeeeee they can put white plates to make this cars useful for the turist
2 Jan 2017
Pros: Kindness and service from the staff was great!
Cons: Tank was not 100% filled with gas, although I returned it full. Car needed maintenance.
Cons: The customer service provided by Budget at the airport was awful. We called to pick up the car early and were told that there was no issue. When we arrived they seemed surprised we were early and began to tell us we did not have a car. They found a car for us but after they charged my credit card for the rental they again said there was no car available. We ultimately had to complain with the person's boss on the phone for them to find a car. They also have terrible information security. The person at the desk took 3 copies of my full credit card information which could easily be stolen. When asked his only excuse was that their computers were not working that day but could not explain how they would keep my information safe.
23 Nov 2016
Cons: The air conditioning no working
11 Jan 2017
The car was not available
Cons: They cancelled my reservation within one day of my arrival. I was already in transit when I realized the reservation was cancelled. I tried to contact budget upon arrival, but got no answer.
6 Jul 2017
Pros: They have fantastic costumer service. They make you feel valued in such a god way that you want to come back.
15 Jul 2017
Horrible ... again
Cons: I showed up and they "had no cars available" .... this is not the first time I have reserved a vehicle but there was not one when I showed up. I will never rent from Budget again! Their competitors now have all my business.