Recent reviews
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6.0
Decent customer service. Underpowered vehicle
Pros: Nice customer service
Cons: Car not as advertised. Underpowered vehicle. Poor performance vehicle.
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2.0
Pros: Nothing
Cons: They did not reserve my car and there had no cars at all to rent
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2.0
Bad service
Pros: Nothing
Cons: 1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .
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8.0
Pros: Fast and good service
Cons: Actually the car had some age on it
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2.0
Pros: Nothings
Cons: They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay. Absolutely unacceptable... makes both Avis and Kayak look bad. We had to figure alternatives out ourselves and ended up booking with Hertz.
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6.8
Pros: Kindness and service from the staff was great!
Cons: Tank was not 100% filled with gas, although I returned it full. Car needed maintenance.
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2.0
Customer service was bad.
Cons: The staff at the north office of Bogota did not attend to help me on my request to change the vehicle the last day of rental, so I could run my business errands due to a city's prohibition of car used at peak hours (from 3PM to 7:30 PM), so some days unpaired or pair tag id numbers can not circulate at certain hours of these days. I had requested to change the car this day and the response was negative and not helpful at all.
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2.0
Not worth it
Pros: Nothing
Cons: When you are in colombia something is call pico and placa means in some days and some hours of the day you cannot take the car outside or you will get a ticket they offer to come back twice to exchange the car in 4 days i was staying there what a waste of timeeeee they can put white plates to make this cars useful for the turist
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2.0
Extortion
Cons: They tried to extort an extra $70 for cleaning the interior and exterior of the vehicle. The interior was dirty when I began the rental (coffee or some brown drink spilled on the cup holder, dirt in the interior). I returned it in the same condition. The exterior was clean and it was a little dirty when I returned it (it rained all week). They told me I would be charged a $70 dollar cleaning fee. I've never experienced anything like this when renting a car from other companies. I don't know if this is an AVIS policy or whether the Bogota airport location is just shady. Either way, I'm not renting from AVIS again.
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2.0
No car
Pros: N.A. I did not receive the car.
Cons: When I called Avis to receive the vehicle on Saturday morning, they didn't have it! The rental never occurred. The phone number posted for the Avis location where the vehicle was supposed to be - per the official website - was disconnected. I called a different Avis location, they provided me the cell phone number of someone working at the location, and this person who answered the phone was extremely rude and even used profanity when I asked where the car was. "Ciao, pendejo," he said as he hung up. I am considering filing an official complaint with Avis. I highly recommend that Kayak consider reevaluating their contract with this agency. No reasonable person would give Kayak money for this.
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2.0
Totally unexpected
Pros: Nothing. I cancelled the rental on the spot.
Cons: I was quoted a total of about $300 for the 9 days rental, and at the counter it turned out to be about over $900 for the same 9 days, for the same "smallest, most economical" car. On top of that, the $90 insurance I purchased at the time I made the reservation was useless.
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6.0
Insurance scam
Pros: making the reservation was a breeze
Cons: Do you insuurance purchase from Alliance was not accepted at the Avis in Colombia. They said they don't honor those third party insurances and forced me to pay for their insurance.
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6.0
Decent customer service. Underpowered vehicle
Pros: Nice customer service
Cons: Car not as advertised. Underpowered vehicle. Poor performance vehicle.
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2.0
Pros: Nothing
Cons: They did not reserve my car and there had no cars at all to rent
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2.0
Bad service
Pros: Nothing
Cons: 1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .
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2.0
Pros: Nothings
Cons: They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay. Absolutely unacceptable... makes both Avis and Kayak look bad. We had to figure alternatives out ourselves and ended up booking with Hertz.
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2.0
Customer service was bad.
Cons: The staff at the north office of Bogota did not attend to help me on my request to change the vehicle the last day of rental, so I could run my business errands due to a city's prohibition of car used at peak hours (from 3PM to 7:30 PM), so some days unpaired or pair tag id numbers can not circulate at certain hours of these days. I had requested to change the car this day and the response was negative and not helpful at all.
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2.0
Not worth it
Pros: Nothing
Cons: When you are in colombia something is call pico and placa means in some days and some hours of the day you cannot take the car outside or you will get a ticket they offer to come back twice to exchange the car in 4 days i was staying there what a waste of timeeeee they can put white plates to make this cars useful for the turist
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2.0
Extortion
Cons: They tried to extort an extra $70 for cleaning the interior and exterior of the vehicle. The interior was dirty when I began the rental (coffee or some brown drink spilled on the cup holder, dirt in the interior). I returned it in the same condition. The exterior was clean and it was a little dirty when I returned it (it rained all week). They told me I would be charged a $70 dollar cleaning fee. I've never experienced anything like this when renting a car from other companies. I don't know if this is an AVIS policy or whether the Bogota airport location is just shady. Either way, I'm not renting from AVIS again.
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2.0
No car
Pros: N.A. I did not receive the car.
Cons: When I called Avis to receive the vehicle on Saturday morning, they didn't have it! The rental never occurred. The phone number posted for the Avis location where the vehicle was supposed to be - per the official website - was disconnected. I called a different Avis location, they provided me the cell phone number of someone working at the location, and this person who answered the phone was extremely rude and even used profanity when I asked where the car was. "Ciao, pendejo," he said as he hung up. I am considering filing an official complaint with Avis. I highly recommend that Kayak consider reevaluating their contract with this agency. No reasonable person would give Kayak money for this.
review from
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2.0
Totally unexpected
Pros: Nothing. I cancelled the rental on the spot.
Cons: I was quoted a total of about $300 for the 9 days rental, and at the counter it turned out to be about over $900 for the same 9 days, for the same "smallest, most economical" car. On top of that, the $90 insurance I purchased at the time I made the reservation was useless.
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6.0
Insurance scam
Pros: making the reservation was a breeze
Cons: Do you insuurance purchase from Alliance was not accepted at the Avis in Colombia. They said they don't honor those third party insurances and forced me to pay for their insurance.
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