Flight attendants are always pleasant and helpful. Pilot kept us updated.
No refunds for flights that I could not take due to Covid restrictions
Cons: "They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight"
Pros: "Non stop flight"
Cons: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Pros: "We liked that we got to watch some entertainment for an economy seat."
Cons: "The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me."
Just to be clear, this was NOT QANTAS. It was American Airlines. Never flying with them again.
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Cons: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
Cons: "I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight"
Pros: "Got an aisle seat. Got all the meals. Overall a good flight."
Cons: "Tim Tams out for self service"
Cons: "Absolutely hopeless baggage delivery/collection. Almost as long as the flight"
Pros: "The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits."
Cons: "Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given."
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "Arrived safely"
Cons: "Horrible check in process from Syd to Melb. Leaving No time to make flight Horrible transit through Melb - missed connecting flight back to sydney Overall not great"
Cons: "plane was over an hr late due to tire needing changing. Staff we unapologetic about it."
Pros: "The crew was fantastic. The airplane was perfectly clean and new."
Cons: "There’s no entreterniment neither food or beverages."
Cons: "There're unoccupied rows, but still pack passenger together instead of offering the empty seats to couples."
Cons: "Delays made me miss my connecting flight and have to buy a new one, jet star provided no compensation"
Pros: "the crew was patient and supportive (both flight and ground crew)."
Cons: "the temperature could have been warmer."
Pros: "We got to queenstown a little bit sooner"
Cons: "They have crazy expensive fees for luggage if over weight..I will not choose them again"
Pros: "Seats were comfortable and the plane was nice."
Cons: "I bought a bottle of water to take on the plane and had to get rid of it as there was a baggage check for liquids after security and before boarding. Every thing on board cost, even a can of pop but we were not allowed to bring any drinks. Seems like a way of gouging customers. Also no free entertainment option."
Pros: "Efficient on time"
Cons: "One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello"
Pros: "Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!"
Pros: "Loved we departed on time & landed a little early"
Cons: "That we had to abort a landing & circle round to try again."