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Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Pros: "Easy flight."

Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"

Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"

Cons: "Generally ok for econ"

Pros: "Seat hard on older aircraft, needs new cushioning on seat"

Cons: "Seats, food, entertainment"

Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Nothing!"

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Pros: "Very friendly and helpful staff"

Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Pros: "The entire experience is well thought out"

Pros: "Excellent movies available. Decent food, regular water service, and pleasant staff. Will definitely look to fly Air New Zealand again."
Cons: "Not enough legroom. But I'm 6'2, so it's the same on all airlines."

Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."

Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."

Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"

Pros: "Good flight. Good crew. An overall good experience"

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"

Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."

Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."

Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"

Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."

Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."

Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"

Cons: "I was not able to board flight because air new Zealand Staff would not assist."

Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."

Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."

Pros: "Comfortable flight and service"

Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."

Pros: "I like SkyCouch."

Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."

Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"

Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"

Pros: "No complaints at all"

Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."

Pros: "Fantastic crew!"

Pros: "I enjoyed the entertainment and two of the fight attendants were nice."
Cons: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."

Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."

Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."

Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."

Pros: "No drama."

Pros: "Early departure, smooth operation, efficient service"
Cons: "Seats a bit close for Clive’s 6 foot frame"

Pros: "No frills, efficient boarding, on time! BUT Is it worth it?"
Cons: "New Zealand Air is ultimately cheaper AFTER you pay Jetstar for your luggage and seat. HIDDEN COSTS EVERYWHERE. But it may be worth it. Your call."

Pros: "The crew were friendly enough and were accommodating in handling my baggage"
Cons: "The plane was an older model airbus configured to maximize seating. as a result the flight was uncomfortable. You think this may be the reason for the fairly low fare but they stick it to you with baggage fees. The maximum is 15kgs [ most airlines allow 23kgs ] In addition you have to pay for all items on board. There is no such thing as free coffee or soft drinks. I would recommend this airline if you have little or no baggage and are going on a day trip to Wellington or Auckland. Otherwise, stick with Air New Zealand."

Pros: "NOTHING"
Cons: "RIDICULOUS baggage fees. Because I booked through Kayak I never received a confirmation from the airline. When we went to check In at the airport I was informed I would have to pay $160 PER BAG and $35 PER KILO over 15kg. The agent informed me that I needed to pay baggage fees based on weight at the time I booked. How in the hell am I supposed to know 2 months in advance how much my luggage weighs? The baggage fees were 4 times the price of the ticket! And then they weigh your carry on to try to collect even more fees if the total weight of your carry on exceeds 7kg. No food or water on board and VERY rude head flight attendant. NEVER AGAIN and I will think twice about booking through Kayak given I was never informed of these fees in advance."

Cons: "Check in staff were rude."

Cons: "We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience."

Pros: "The courtesy of the crew"

Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"

Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."

Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."

Pros: "Nothing unless being over chargered gets me points when in heaven."
Cons: "When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund."

Pros: "Service was awesome0000"
Cons: "Nada"

Cons: "Same"

Cons: "We were charged over $300 (NZ) for the check in luggage!!! I told the agent this is ridiculous, our seats were only $159 (NZ). She said that I should have read the "terms & conditions." Like other reviewers, I booked this flight over 3 months ago and didn't take note of any extra charges for checked-in luggage. After reading the comments of others in the same situation, I realize that I'm not alone. I wish I had checked out these reviews of Jetstar BEFORE I booked. You would be doing your clients a big favor to include mention of this strange practice of not including luggage fees by Jetstar..and warn them that these fees could bring the total cost of their airfare to over $500 for a 100 minute domestic flight for 2 travelers. My husband said next time we're going through a travel agent. Sorry"

Cons: "Overcharged for baggage. $535 at the airport. Very surprised at the charge. I thought $50-$60 a bag...more like $135 a bag."

Pros: "Low price, on time departure"
Cons: "No food or entertainment options. Seats mediocre in comfort."

Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"

Cons: "It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!"

Pros: "Easy well organized airline"

Pros: "Service. Timings. Pro attitude"
Cons: "Nothing"

Pros: "quick boarding options."
Cons: "No snacks or drink options. Also I think paying for luggage is a lot more than it should be, especially if not done ahead of time. Seats are not that comfortable."

Pros: "The initial price."
Cons: "Jet star is a super cheap company. Everything is extra. We purchased extra baggage but didn't have a scale and we weighed over. Make sure to purchase the heavy side because it cost an arm and a leg. The lady at the desk didn't know the rules for fishing rods and almost made us pack them. Luckily we had just flown a different airline and knew we could carry them on. If you decide to change your flight it's cheaper just to purchase new tickets."

Pros: "Easy booking"
Cons: "Maybe"

Cons: "They have a baggage racket where they trick you in to checking your luggage at the airport to charge you $70NZD at the counter not to mention the staff are less than helpful. Also, the seats are so thin you can feel the person behind you breath. I'd give it zero starts if I could."

Pros: "Nothing"
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."

Pros: "Lot of seats were available . Flight timing was very suitable .Avoided the rush hour. Reached on time ."
Cons: "No free checked baggage especially for international travel ."

Pros: "Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do."
Cons: "They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience."

Cons: "Got charged 15$ per kilo for our bags even tho we couldn't check in online"

Pros: "Crew was professional"
Cons: "Their fees are outrageous. Great initial price, but once you add in normal baggage fees, price was higher. Once and done. Won't fly Jetstar again"

Cons: "Had to pay an unexpected high fee for baggage, extremely low weight limits for carry on luggage."

Pros: "cheap fare"
Cons: "late departure due to APV malfunction, brisk service"

Pros: "Overall just a standard floght"
Cons: "I paid $70 to check my baggage for a 1.5 hour flight, almost half of the ticket price itself. Absolutely outrageous"

Pros: "When booking the flight I somehow missed that I had to claim luggage beforehand (this was my first time using JetStar). Anyway 170.00 later we were off. The crew and staff were fine. There was no food, no drink, and no entertainment."
Cons: "Besides the luggage fees, the seats were terrible. They sit straight up at a 90 degree angle, almost forcing you to recline to get comfortable. Quite claustrophobic."

Cons: "So I showed up to find out that my ticket didn't include luggage, ok, no big deal I will pay for the bag, what 75$, no problem. oh wait a minute they wanted 300$ for the bag. the flight was less than 250$, I ended up walking over to Air NZ and got a flight with them. I will never, ever, ever, ever book with these jokers again. This should be illegal, showing up at the airport and then being told the baggage charge is over 100% of the price of the ticket. I could have bought another ticket just for my bag and put it in the seat beside me for less. How does an airline justify this???"

Pros: "Flight was on time"
Cons: "we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max"

Pros: "We had two customer service representatives who were very helpful in trying to help us reduce the cost of our checked luggage."
Cons: "As others mentioned, fees for checked luggage were surprisingly extremely high! When we booked our domestic travel tickets in New Zealand online, the flight prices were reasonable, but we were not prompted to pay baggage fees, and could not determine a way to pay for checked luggage at the time. Imagine our surprise when we were charged $350 for two checked bags! On a different Jetstar flight, we missed the flight because two inexperienced customer service reps took so long to figure out how to check in our bags, but we were rescheduled on another flight so we had to pay rebooking fee-- but no charge for the luggage! Not the best of experiences for international travelers. Probably works better for quick trips with a small carry-on on a domestic basis."

Cons: "Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ..."

Pros: "Could get rebate by phone."
Cons: "Were slow to let us know that flight was cancelled and that it could not be rescheduled for a few days. Had to personally book on another airline--missed two earlier flights on the other airline due to Jetstar's delay."

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing"
Cons: "The flight was scheduled to leave just after 6 in the morning. However the time kept on being pushed back because they couldn't fix the problem. I understand things happen but the plane was sitting there overnight. They could have checked it earlier to determine if it was ready to go which might have allowed them to fix the problem instead of canceling the flight."

Pros: "quick check-in and boarding, comfortable seats, great service at gates, Crew very professional"

Cons: "I booked an international flight between Syndey, Australia and Auckland, New Zealand on Jetstar. About a two weeks prior to our trip I received an email that, among other things, asked if I needed to Pay for "extra baggage". Naive me! I assumed that on an international flight that one bag was at no charge. But NO! When I got to the counter to check in for the flight I was told that since I hadn't paid for our one bag per person prior to now, that they would be charging us $100 US per bag. If we had purchased it prior to checking in the cost would have been $20 per bag. After paying $200 for our two bags I felt totally taken advantage of. Beware. "Extra Baggage" means ANY baggage!"

Cons: "See above"

Pros: "Nothing"
Cons: "Got hit with ridiculous bag fee at the gate. The fee for bags was more than the flight."

Cons: "Had to pay for checked luggage $70 per bag. It was not clear when I booked the flight that checked luggage was not included in the price."

Pros: "Did not pester us about overweight luggage although we had paid for 40kgs and were about 45 kgs overall. Also our hand luggage was reasonably heavy."
Cons: "No priority boarding for small children. Delayed departure with no clear communication."

Pros: "I arrived in Auckland alive. At least Jokestar didn't kill us."
Cons: "Everything else. Will I ever fly Jokestar again? Never!"

Cons: "Turns out while I thought luggage was included in the package it wasn't and was a massive rush at check in to get luggage balanced and paid for without going over the $160 for 15kg limit. Reminded me why I won't be flying Jetstar again and the KAYAK system did not make it clear what i was buying. Very disappointed"

Pros: "That is was a cheap flight"
Cons: "The baggage fees were ridiculously pricey! As travelers coming from the States with an infant, we did not know at the time how many bags we would check though we knew it would be at least 1. Unlike flights in the States that we are used to, if you did not specify that you would check a bag at the time of purchase ( we purchased 1 month in advance!), what would normally cost you maybe $40 cost us $140! For this reason, we will either not recommend this flight or warn our friends if they insist on flying Jetstar. Also, the leg room was horrible on the flight/"