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Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"

Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Pros: "Easy flight."

Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"

Pros: "Seat hard on older aircraft, needs new cushioning on seat"

Cons: "Seats, food, entertainment"

Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Nothing!"

Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Pros: "Very friendly and helpful staff"

Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."

Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Pros: "The entire experience is well thought out"

Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"

Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."

Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"

Pros: "Good flight. Good crew. An overall good experience"

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"

Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."

Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."

Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"

Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."

Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."

Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"

Cons: "I was not able to board flight because air new Zealand Staff would not assist."

Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."

Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."

Pros: "Comfortable flight and service"

Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."

Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."

Pros: "These guys are the best!"
Cons: "Flight was too short"

Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"

Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"

Pros: "No complaints at all"

Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."

Pros: "Fantastic crew!"

Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."

Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."

Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."

Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."

Cons: "Just because I have bought my ticket on points I was not given a chauffeur driver."

Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"

Pros: "Crew helped me with a chamomile to help me sleep."
Cons: "It was quite good"

Pros: "Punctuality"
Cons: "The food, leg space, the drink, and more hospitality, specially towards the aged people like us."

Cons: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."

Pros: "Unprofessional crew member how to treat as GOLD member in business class cabin"
Cons: "No comment"

Cons: "Availability of livesport tv channels"

Pros: "Everything"
Cons: "Too much children ob the plain and they are crying"

Pros: "I was happy with all aspects of the flight"

Pros: "Entertainment system has a great selection, leg space even in economy is big enough."
Cons: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("

Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."

Pros: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Cons: "They ran out of options on the food and considering it wasn't a full flight that surprised me."

Pros: "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
Cons: "Very small plastic cups of water. On-board on call crew service was slow."

Pros: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."

Cons: "Child kicking seat from behind for entire flight"

Pros: "Ditto......great"

Cons: "Airplane to late"

Cons: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"

Pros: "Great food and entertainment and the service was exceptional."

Cons: "Crew staff"

Pros: "Lots of selection in movies"
Cons: "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."

Pros: "Great and friendly cabin crew. Lots of movies to chose. Food was great."
Cons: "All was great"

Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Cons: "Seat bookings in just fly are messed up. Kayak took me to just fly for the bookings. The seats for the the 16hr+ flight on just fly we're window seats however at time of check-in I got middle seats in the center 4 seats. It was the worst flight booking experience on kayak so far."

Pros: "Everything."
Cons: "Nothing."

Pros: "To be honest I liked everything with this flight"
Cons: "I didn't get upgraded to business or first class ;) Maybe next time though"

Pros: "Good service, great crew, comfortable seat and pitch."
Cons: "The food was mediocre compared to usual standards."

Pros: "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
Cons: "The lateness of our departure with no reason given from Dubai."

Pros: "Food, entertainment and timely flights"
Cons: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"

Cons: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."

Pros: "Good space for economy class"
Cons: "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."

Pros: "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."

Pros: "Vego food was provided Lots of meals"
Cons: "Some of the food wasn't as tasty but it's airplane food"

Cons: "Significant delay in Dubai. Food vouchers handed out while change of plane which made it like feeding time at the zoo. Late boarding on new time. Food service was 6+ hours after the vouchers were handed out. Crew spent more time socializing with each other than servicing the passengers."

Pros: "food was ok service was excellent fiji airways good Emirates nice girls and good service"
Cons: "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."

Cons: "the new laptop/camera rule. not enough cushion with bubble wrap, no organization. the crowd and lines werent managed. there isnt insurance available in case anything happens to them since it's out of our hands."

Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"

Cons: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."

Pros: "Quick online check-in and bag drop-off at the airport. Friendly cabin crew. Juices etc. offered in between meal/snacks"
Cons: "Delayed take-off from Singapore once we had boarded-an hour just waiting to taxi. Delayed landing at Dubai due to volume of air traffic. This meant a very quick transfer to the London flight and no helpful assistance from cabin crew even though I asked for assistance, I had to hail a buggy down at the airport otherwise we would not have made it to our flight as I would not have been able to walk that far in the time available. If the flight had landed on time then there would not have been a problem."

Pros: "Very friendly and helpful crew"
Cons: "The business class seat was too short for sleeping"

Pros: "travel was pleasant"

Pros: "Food better than average"
Cons: "Poorly designed economy seat. Unusable wifi."

Pros: "Staff Seats Food Cleanliness Good destinations"
Cons: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."

Pros: "Probably the loveliest airline in the sky today"

Pros: "Did not get drinks at all until dinner was erred which was over 2 hours into the journey. May have been ok if I hadn't just run from a late arriving connection to make this leg of my flight and I was so thirsty!! Naturally they were out of what would have liked for my meal. However the worst part is that Mt luggage didn't make it to Heathrow with my flight and the service in trying to get my bags back has been shocking. Considering I was told my bags would be arriving in London 2 hours later I still do not have my bage in my possession- a day and a half later. And trying to get to talk to someone to help. This has been so frustrating and disappointing."

Pros: "Everything was very good"

Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."

Pros: "The flight from Dubai to NYC was great"

Pros: "Nice new plane. Efficient and punctual boarding and baggage service. Staff was so friendly and attentive."

Pros: "Good service good leg room swift boarding and off boarding"

Pros: "Very efficient boarding"
Cons: "Not made for talk people"

Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Cons: "N/A"

Cons: "We were shocked to be charged $275 for two checked bags. At the point that you are checking in you are trapped and don't have a choice but to pay it. We were told that if we had paid in advance it would be cheaper, but we didn't know what the weight of our bags would be so I just figured I'd pay at the airport. They didn't say that they charge so much more at the airport - which is a total rip off. We were also harassed by not having the email that showed we purchased an Australian Visa which is digitally tied to our passport. If they need to verify our Visa, then they should have the electronic means to verify it. Also, we were traveling from Sydney to Auckland so since we were leaving the country I'm not sure why they had to see our Australian Visa in the first place. We were already in the country!"

Pros: "Everything went smoothly as scheduled."
Cons: "The waiting"

Cons: "I didn’t really like the fact that we had to pay for seats."

Pros: "Crew were patient & helpful"
Cons: "The fact that both my recent Jetstar flights have been delayed (to & from Rarotonga, and today’s flight was so late I missed my connecting flight & it meant a disadvantage to my family plus $221 extra for me to buy another ticket."

Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"

Pros: "Early departure, smooth operation, efficient service"
Cons: "Seats a bit close for Clive’s 6 foot frame"

Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask. The flight was on time."
Cons: "It was a flight we've done heaps before. It would be nice to have all luggage actually transferred through from Napier to Manchester as it's an added challenge when also carting babies around."

Pros: "The ease of boarding"

Pros: "No mess airline, fast and efficient"

Pros: "Arrangement when flight was cancelled."
Cons: "Cancel the flight without letting me know"

Pros: "No frills, efficient boarding, on time! BUT Is it worth it?"
Cons: "New Zealand Air is ultimately cheaper AFTER you pay Jetstar for your luggage and seat. HIDDEN COSTS EVERYWHERE. But it may be worth it. Your call."

Pros: "The lady at the check-in counter was very helpful!"
Cons: "The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight."

Cons: "1 hour delay on take off"

Pros: "Noting out of the ordinary"
Cons: "The return flight was over 30 minutes late but was not announced. After the take-off time passed, I found an employee who told me it was going to be late; so although it was never announced, Jetstar knew the plane was late."

Cons: "The floor next to my seat looked like someone had emptied their chip packet on it. The plane was late arriving but surely there’s time to vacuum up the mess!"

Pros: "Great boarding process. Happy/smiling staff. Great experience overall."
Cons: "No onboard entertaibment but it is a budget airline on a short haul flight so...."

Pros: "The crew were friendly enough and were accommodating in handling my baggage"
Cons: "The plane was an older model airbus configured to maximize seating. as a result the flight was uncomfortable. You think this may be the reason for the fairly low fare but they stick it to you with baggage fees. The maximum is 15kgs [ most airlines allow 23kgs ] In addition you have to pay for all items on board. There is no such thing as free coffee or soft drinks. I would recommend this airline if you have little or no baggage and are going on a day trip to Wellington or Auckland. Otherwise, stick with Air New Zealand."

Pros: "Nothing"
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."

Cons: "I thought it was poor I had to pay $60 for carry on luggage. Absolute rip off"

Pros: "Boarded quickly and no delays. Didn't order any food and no entertainment on planes from Nelson to Auckland"
Cons: "Baggage took a while to come out. Likely due to Jetstar only having one carousel."

Pros: "Nothing."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."

Pros: "NOTHING"
Cons: "RIDICULOUS baggage fees. Because I booked through Kayak I never received a confirmation from the airline. When we went to check In at the airport I was informed I would have to pay $160 PER BAG and $35 PER KILO over 15kg. The agent informed me that I needed to pay baggage fees based on weight at the time I booked. How in the hell am I supposed to know 2 months in advance how much my luggage weighs? The baggage fees were 4 times the price of the ticket! And then they weigh your carry on to try to collect even more fees if the total weight of your carry on exceeds 7kg. No food or water on board and VERY rude head flight attendant. NEVER AGAIN and I will think twice about booking through Kayak given I was never informed of these fees in advance."

Pros: "On time departure/arrival"

Pros: "I loved our crew! Super friendly and willing to assist you in anything that was needed."
Cons: "The extra baggage fees, my bad, I thought I had paid for it. Luckily I stored most of it in Sydney, since I was only going to be in Auckland for a day. We left 45 minutes late without explanation...that was lame. I don't think I will fly with them again unless I just bring a backpack."

Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."

Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"

Pros: "courtesy baggage for carry on"
Cons: "Late flight 1.5 hr delay....so missed business meeting...will not use again for business or time critical travel And seated next to a fat passenger who spilled into my seat...most uncomfortable flight leaning into aisle to get some space meant I was bumped by the crew. lame experience all round"

Pros: "I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I"

Cons: "We were charged over $300 (NZ) for the check in luggage!!! I told the agent this is ridiculous, our seats were only $159 (NZ). She said that I should have read the "terms & conditions." Like other reviewers, I booked this flight over 3 months ago and didn't take note of any extra charges for checked-in luggage. After reading the comments of others in the same situation, I realize that I'm not alone. I wish I had checked out these reviews of Jetstar BEFORE I booked. You would be doing your clients a big favor to include mention of this strange practice of not including luggage fees by Jetstar..and warn them that these fees could bring the total cost of their airfare to over $500 for a 100 minute domestic flight for 2 travelers. My husband said next time we're going through a travel agent. Sorry"

Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."

Pros: "Nothing, never, ever go on Jetstar"
Cons: "No explanation, no time table, awful service."

Cons: "Hassled at luggage check in. Had to throw out clothes and shoes to meet weight requirements as they charge $25 a kilogram for extra weight which was not disclosed when we received our confirmation. We were the only ones hassled over being a few kilos over each. Many people hand large luggage carry ons which wouldn't even fit in the luggage testers yet no one said anything to them. 90 percent of the people were easily over the 7KG weight allowance for carry on luggage and were not hassled at all. It was pure discrimination and perhaps it was because I was italian or my wife had blond hair. Who knows. I have been on hundreds of flights in my life and have never been so humiliated in my life. The blonde luggage counter and boarding ticket taker, was insulting and even insisted on seeing our australian visitors permit which is not required according to Australian customs once you have paid for it and are registered. She even tried to force my wife to check her bag even though it fit in their luggage sizing testers. Another tall lady with glasses at the luggage check in area, was also very insulting and discriminated against us. Horrible experience. Both of those people would be fired if I was running the airline. Its a service business and while I understand rules, you have to have some discretion and if your going to enforce them, they must apply to all passengers, not just 2 people out of 150!"

Pros: "The fare was cheap and my body physically was moved from the origin to the destination..."
Cons: "The website and customer service are annoyingly difficult to use, potentially designed to force you to pay more for extras like bags. For instance, if you pay for your bag ahead of time, it is meant to be cheaper. I tried to pay for my bag ahead of time and it took me to a check-in page. I tried multiple times but only ever got to the same check-in page. Figuring that perhaps I needed to check in first, I did this step only to find that if you pay for your bag after check in, it costs more money!! On the return trip, I felt wiser so I refused to fill in the check-in page before paying for baggage. I exhausted every possible link on their website and ultimately had to call customer service. This took an annoyingly long time. I was told when I tried to pay for a 15kg bag that they had run out of space on the plane and I couldn't pay for this; however, I COULD pay for a 20kg bag at a higher price. WHAT? As I was told this was my only option, I took it, but the logic defies reason and makes me conclude that their systems are simply designed to force you to pay for extras. If I had it to do over, I would just book Air New Zealand for an extra $50-- it would save me plenty of time and hassle."

Pros: "We selected this flight with no knowledge of this airline, as we were coming from the states. Being international traveling for three weeks obviously we had some luggage with us. This domestic flight does not allow any free check in, and you are only allowed 7 kg as a carry-on. You also have to pre-pay for your check in baggage before you get to the airport otherwise you are charged three times the price. If you don't know all of this before you go, you will be in big trouble. I do not recommend this airline for international travelers."

Pros: "I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves"

Pros: "Cheerful, pleasant and helpful ground crew and flight attendant"
Cons: "Not even a cup of water available in flight??"

Pros: "Easy, efficient"
Cons: "Very expensive"

Pros: "The airlines stewardess was very helpful and friendly; However I would not recommend that anyone choose to use Jetstar unless they only have an under 7 kg Carry on bag."
Cons: "There was literally no where to check in our bags online. We even asked our hotel concierge to look into how we could claim our bags and they could not find anything either . Thankfully we went to the airport early, were told to look at our confirmation online from the check in folks and found absolutely nothing regarding baggage there . and ended up paying for our bags at a reasonable rate because it was prior to check in ; however , other travelers were not so fortunate and ended up paying $70 per check through bag because it was literally impossible to find any place to check them in and people were stuck in a difficult situation without a choice . additionally we were told that we were only allowed 7 kg poor person carry on Travelers beware of this - to our knowledge it happened to international travelers, May have been New Zealander as well but are not sure about that . additionally we were told that we were only allowed 7 kg per person for our carry-on total carry on. This also is nowhere to be found on the Jetstar website !!!! for every killer that you are over you are charged an additional $15! We did arrive safely and the flight was fine ."

Pros: "They left on time."
Cons: "The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00."

Cons: "Left late and ripped the handle off my case."

Pros: "Nothing"
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."

Pros: "Nothing"
Cons: "Crew , baggage price , food"

Pros: "Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do."
Cons: "They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience."

Pros: "Great people , completely happy with my trip ' ! Thanks jets star"

Pros: "Anything I liked has been ruined by the baggage fees. I am expecting to be reimbursed and look forward to some contact from a company representative."
Cons: "The price of the flight advertised clearly stated that there were no baggage fees, it was written as £0 after the words 'baggage fees', so I was clearly surprised to be asked to pay $70 upon arrival at the airport from my baggage. Would someone like to explain this? I will be taking this up with the senior partners at your company as I feel this is complete miss advertising. The fact that you can state zero fees and then expect customers to pay extra is RIDICULOUS!!! I WILL NEVER BE USING THIS COMPANY AGAIN, EVEN IF THE PRICE IS CONSIDERABLY LESS THAN A COMPETITOR."

Cons: "The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!"

Cons: "So I showed up to find out that my ticket didn't include luggage, ok, no big deal I will pay for the bag, what 75$, no problem. oh wait a minute they wanted 300$ for the bag. the flight was less than 250$, I ended up walking over to Air NZ and got a flight with them. I will never, ever, ever, ever book with these jokers again. This should be illegal, showing up at the airport and then being told the baggage charge is over 100% of the price of the ticket. I could have bought another ticket just for my bag and put it in the seat beside me for less. How does an airline justify this???"

Pros: "Return flight was not full, extra space to stretch"
Cons: "Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for."