Find cheap flights from South Pacific to Dunedin

Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Cons: "They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight"

Pros: ":)"

Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"

Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."

Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."

Pros: "Good for a sheot flight"

Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."

Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."

Cons: "It ran a bit late"

Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."

Pros: "Seat was comfortable (exit row) for a commuter jet."

Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"

Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."

Pros: "Staff were always happy and friendly"

Pros: "On time"
Cons: "Late start of check in"

Pros: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."

Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"

Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."

Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."

Pros: "The crew, entertainment, and food were all great!"
Cons: "Our luggage did not arrive. This puts a huge damper on our honeymoon."

Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."

Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."

Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."

Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."

Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."

Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."

Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."

Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"

Cons: "Economy was too squished. Hard to eat with people next to you."

Pros: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"

Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"

Cons: "Slow service and delay exiting"

Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."

Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"

Pros: "Staff and the cleaninless of the plane."

Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Cons: "Nothing!"

Pros: "Lots of entertainment options and friendly crew."

Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."

Pros: "The flight attendants were very helpful. One of our travelers got sick on the plane and, unfortunately, made a mess in one of the toilets. Without batting an eye, the crew took on the thankless task of cleanup. We noticed that the bulkheads had fixtures embedded in them to allow a small basinet to be attached to the bulkhead. One couple used it for their infant and it seemed to be a lifesaver. I don't know of any other airline that offers this."
Cons: "Our seats were more narrow than normal. Almost to the point of discomfort. We did fly on Air New Zealand from Auckland to Christchurch and the seats on that flight were what I would consider a "normal" width. Meals were served in a timely way but the food was just okay - nothing outstanding. But, we did fly coach/economy."

Pros: "Free drinks!"

Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."

Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"

Pros: "Airport was easy to get to and the flight was very smooth and comfortable on a twin engine plane that is quite modern (noise level very minimal even though it is a propeller plane). Air New Zealand attendants were super friendly and helpful."

Pros: "Nothing!"
Cons: "I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings."

Pros: "The crews were very polite and efficient."
Cons: "The seats were excellent, but the storage and configuration below the Airbus equivalents."

Pros: "Crew was amazing, food delicious, seats comfortable"
Cons: "Nothing"

Cons: "Flight from Bangkok was delay and miss the connection flight."

Cons: "Appreciated ability to switch to a bulkhead seat for more legroom. Bathrooms were clean at all times despite long flight. Deplaning was easy and fast enough. Overall a good experience."

Pros: "good seat"
Cons: "rude crew and unsanitary bathroom"

Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."

Cons: "Why have priority baggage when it doesn’t seem to work, except in inverse proportions"

Pros: "Excellent seat comfort & entertainment options. Food was average."
Cons: "No vegetarian meal options"

Pros: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Cons: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."

Pros: "Crew were ok"
Cons: "Food was awful and departed late"

Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"

Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."

Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."

Pros: "Upon confirming my flight I had received a middle seat. When I got to Sydney I was able to talk a host at the gate to see if she can move to an aisle seat. She did and it was at the front of the row with plenty of leg room. I couldn’t have asked for a better flight home."
Cons: "The mess other passengers made. Have some respect for yourself and the stewardess. I could only imagine the home some of these people Live in."

Pros: "Entertainment for the kids Healthy food The crew were great and interactive"
Cons: "Too much pressure for the ears"

Pros: "on time, easy flight"
Cons: "overcharged for second bag"

Pros: "QANTAS were excellent."
Cons: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"

Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."

Pros: "I'm not sure the reason I wasn't able to change my food selection on QANTAS, but the site never allowed me. I bought the flight thru Justfly.com"

Pros: "Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas"
Cons: "What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time .."

Pros: "Comfy flight. The staff were really helpful."

Pros: "Great flight. Staff very friendly. Good food too!"
Cons: "N/a"

Cons: "breakfast service slow and comlcated"

Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"

Pros: "Pre-boarding customer service staff changed seats for extra leg-room"

Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."

Pros: "Great at all."
Cons: "Nothing."

Pros: "everything"
Cons: "when my bag got lost"

Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Cons: "N/a"

Pros: "Once on the plane, the seats, meals and service was great"
Cons: "The lounge was horrible. Crowded, lack of choice for food and drink. Not even crisps available, just stodgy white bread sandwiches and some deep fried (frozen) samosas. Nothing in any way healthy, nothing meat free. The service was however a very high standard, but the staff only had what they had to work with. This flight is always full, so I don't understand why Qantas does not fix this problem."

Pros: "Good service, on time"
Cons: "Coffee, not good enough"

Pros: "The movies"
Cons: "I booked through justfly and then that flight was cancelled and they put me on a United flight to SFO and changed my seating to a middle seat, when I had paid for a window seat. They would do anything to change it back or refund me my money."

Pros: "Dood provided was good. Service was good. Baggage was fast."

Pros: "Flight was full and was delayed. Food was awful this time and the service wasn't excellent. It seems like the crew were tired."

Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"

Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."

Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"

Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."

Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."

Pros: "Arrived safely."
Cons: "Onboard service was pretty lousy, felt like the crew members didn't really want to be there. Not very friendly at all. Needs to be properly trained in customer service. The food was pretty average as well."

Pros: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"

Pros: "service"
Cons: "the air conditioning didn't work well, constantly fluctuating between freezing and hot"

Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."

Pros: "They still serve free food and beverages, even on cross country flights. There were plenty of movie choices to keep us occupied."

Pros: "On time and efficient."
Cons: "No GF food choices offered - always try asking for a bit of fruit if what's on offer doesn't suit."

Cons: "Delays"

Cons: "Flight was delayed due to A/C issues. Part had to be flown up from Sydney. We offloaded to Airport, and waited 4 hours. Missed Qantas connection in LAX, and was put on an American Airlines flight to JFK. No included food, seats that I had paid for not available on cramped conditions."

Cons: "No veg option No screen for movies."

Pros: "Nothing! !"
Cons: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"

Pros: "Nice cabin crew, nice boarding, ontime departure, clean aircraft."
Cons: "Check-in agent at bag drop counter was a sour puss."

Pros: "Check-in was amazing, kudos to the reception crew"

Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."

Cons: "Flight was canceled."

Pros: "Comfotable flight, Good landing."
Cons: "Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages."

Pros: "Exactly what we expected from a budget airline."
Cons: "Dragging the luggage between international and domestic terminal wasn't fun."

Pros: "tons of leg room in emergency aisle + fast on/off loading of plane"
Cons: "weird boarding via bus that was kinda annoying"

Pros: "Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc."
Cons: "Nothing"

Cons: "My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland."

Pros: "Good seat. Good service."
Cons: "Nothing."

Pros: "Small plane but comfy leg space; friendly crew."
Cons: "Fight was 30 mins late!"

Pros: "Easy check in, bag drop and courteous staff"

Pros: "Easy boarding"
Cons: "No food or water"

Cons: "Long delays, unfriendly staff, really uncomfortable seats that barely recline, no food or drinks other than water and no entertainment."

Pros: "Great crew/ boarding/flight in general , on time & efficient staff"
Cons: "The seats need to be wider spaced as my husband is 6 foot & spent the flight with his knees against the back of the seat in front... a little more room please"

Pros: "I liked that they eventually told me I was going to be late."
Cons: "That I was late by a whole 1.5 hours and delayed twice."

Cons: "Was 3 hours late with no reason"

Pros: "The price, the timing of the flights"
Cons: "Cheap thin seats squashed together means you can feel every time the person behind you moves. There were people yelling at each other because they were getting so annoyed by it."

Cons: "Seats were tight and uncomfortable, even for me, a small person. I didn't order any food, so n/a there, but they didn't even offer water to drink. No entertainment available, either. Good thing I brought my own."

Pros: "Not much"
Cons: "First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER."

Pros: "Italy a okay flight"
Cons: "Don't have WiFi connection"

Pros: "Smooth boarding process and friendly crew"
Cons: "Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous."

Pros: "flight was on time, moved everyone efficiently, quickly through boarding gates, luggage arrived quickly - not a long wait to get it, staff nice, professional, polite, greeted us in friendly way"
Cons: "seats - squashed in close to seat in front and behind - can't tilt seat back into relaxing position"

Pros: "I wasnt hungry"
Cons: "I declined as i wasnt hungry or yhisty"

Pros: "Nothing"
Cons: "Service"

Pros: "It was all on time. A good flight."

Pros: "First time flyer very good"

Pros: "On time departure/arrival"

Pros: "All very straightforward from boarding to landing. Pleasant and helpful crew. As comfortable as could be for a small plane."
Cons: "No entertainment available - although flight was only an hour so not really a big deal"

Cons: "Poor/no communication when flights were delayed, then cancelled, then delayed, then cancelled again! Resulted in waiting at the airport until after 12pm and very little of any sleep."

Pros: "Ticket price seemed reasonable, until it was time to check in"
Cons: "Airline wanted to charge $145 for one 20 kilo check-in bag Wanted to also push me to a later flight Would not allow anything over 7 kilos carry on, and were weighing items at the gate. This put several thousand dollars of camera gear for me at risk to baggage handlers with no option to pay more for weight. The airline of course accepts no responsibility if you do have to check fragile gear due to their carry on restrictions. Seat space was hands down the smallest I've ever seen. Overheard at least three other passengers say the same Overall, experience couldn't be worse. Will not fly again."

Pros: "Nothing from special services and checkin"
Cons: "We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. ."

Pros: "The price, service, punctuality and the excellent service of all personal involved. Excellent service"
Cons: "A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight."

Cons: "Jetstar is cheap and terrible. We were charged $160 dollars to check small, carry-on sized bags we had expected to take on board with us. This is 4 times the price on their website; that price is no longer available once you're at check-in. The service was slow and inefficient. Even after checking in online we still had to wait in line to check in at the counter. This took ages since at least 5 or 6 other people were having issues with Jetstar, like us. The flight itself was cramped (I'm a shorter woman and had almost no leg room) and there were no complimentary drinks or snacks for our 4 hour flight. We opted for Jetstar because it's the cheapest option, but ended up having to pay more than we would have for a much nicer flight with another airline."

Pros: "On time. No fuss. No frills. As per expectations."
Cons: "Lower standards for no-frills airlines. Slow check-in at AKL, make sure you arrive 3 hours before departure time."

Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"

Pros: "No issues with boarding"
Cons: "Delayed"

Pros: "Pilot made correct decision to abort approach."
Cons: "No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster."

Pros: "It was the smallest seat to seat depth I've ever experienced on a plane. No big deal to me, but that was the only thing that could be negative. Great price. I don't check bags, typically."

Pros: "Left & arrived on time -AKL to SYD."
Cons: "Not as low cost as advertised. Hidden costs: pay extra to pick a seat. Any seat. No luggage allowance, must pay extra for 1st checked bag. No complimentary drinks, must pay top price for coffee, water, juice. Airline coffee in paper cup. Credit card or debit only. Toilet use might be free... did not ch check."

Cons: "they charged $150 to check in a bag over 7 kg (15 lbs). the size of the bag was fine (20"), and if you fill such a bag with regular clothes, two pairs of shoes, and a toothbrush, you will easily hit 9-10 kg. so this airline expects you to travel with a 20" bag that is only partially filled, which is ridiculous."

Pros: "Frustrated by how late I was allowed to Check-in, then had to rush to the plane. Classic problem, but, why you don't pay for a budget flight."

Pros: "Great electronic boarding procedures, mobile app and website. Friendly, helpful and knowledgeable agents at airports and on-board. Will definitely fly JetStar in the future and highly recommend this airline!"

Pros: "Flight was on time and staff were friendly."
Cons: "They lost our luggage and it took three days to catch up to us. Very frustrating. The luggage was checked because they claimed our carryon luggage was too heavy. Seemed like a money grab to us."

Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."

Pros: "Nothing - terrible service."
Cons: "All they cared about was charging us for our carryon. They lost my luggage and I missed my meetings in Sydney. Nobody to complain to they have no staff in Sydney. They also tagged my luggage to the wrong passenger and it was an ordeal to get it back once they found it. Talk about a security breach !! Never fly them again !!! Will be sending info to media!! Paid $320 for extra baggage fees coming from an Air Canada business flight ticket with carry-on - they didn't care!! Kelta at ck in only cared about charging us and when I told her to put the bags in my name she said don't tell me how to do my job I know - and then bag is in another person's name and he had to leave asap in Sydney and it was an ordeal to get report done!! They charge for coffee on board and flight attendants were also rude!! Where is the customer service? Terrible !!"

Pros: "Everything was clam fast efficient. No food or entertainment needed."

Pros: "Nothing good to say - flight was the 1st of the day and already 1hour late!"
Cons: "Badly managed with chaotic organisation"

Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."

Pros: "Comfortable and on time!"