Find reviews that mention:
2.0
The pickup counter was closed even though we called to verify they would be open when we arrived. We were routed to a different rental car company who didn't honor the car size we had reserved at the price point that was a part of our reservation. We will never use Payless again.Reviewed 29 Dec 2021
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2.0
NO CAR WERE AVAILABLE BUT YOU CONFIRMED MY RESERVATION AND CHARGED ME.Reviewed 18 Dec 2021
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10.0
Seamless pick-up and drop-off of the vehicle.Reviewed 24 Nov 2021
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4.0
I booked a fill size sedan. They didn't have it readily available. They gave me a 4 year old SUV with 55k miles on it. Wheel balancing of the car was off. Everytime I would go above 40 mph the car started wobbling. At the return I was charged $30 for fuel services even when I filled up the tank. Had to go back to customer service to get that fixed.Reviewed 17 Nov 2021
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8.0
Instrument cluster showing front tires under pressure below 25 psi, rear left tire on 51 psi and rear right over 45 psi, as this is a dangerous tire conditions tj drive a car in any road and any weather conditions.Reviewed 5 Nov 2021
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2.0
Pros:NothingCons:They didn’t have a car available and refused to help with a refund. I had to call their HQ for a refund. Highly recommend using a different providerReviewed 21 Jun 2021
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5.2
Cons:DO NOT RENT FROM HERE! Go online and check their reviews on FB. They are being reported to the Florida tax boardReviewed 10 Aug 2020
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6.8
Pros:Upgraded when they didn't have my car ready.Cons:Really slow and mumbled a lot instead of talking to you.Reviewed 31 Jan 2020
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8.0
Pros:Staff were indifferent and efficient. Drop off was very easy.Cons:A better price.Reviewed 4 Dec 2019
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8.4
Pros:Friendly and helpful staff. Very easy to get to the car.Cons:The car had a small crack in the windshield, and it smelled odd.Reviewed 28 Apr 2019
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6.4
Pros:They did not have the size car I reserved available. They gave me half a tank of gas, but no price discount, to take a smaller car.Cons:They should have had the right size car available. In Sarasota there was some problem with records so I culdn't just drop off the car, I had to go into the airport to finish the paper workk.Reviewed 27 Apr 2019
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4.8
OverchargedCons:BEWARE!!! IF YOU MAKE AN ONLINE RESERVATION USING THIRD PARTY WEBSITES THEY MAY AND PROBABLY WILL CHANGE THE ONLINE PRICE YOU SAW TO THE PRICE THEY WANT AT THE TIME YOU SHOW UP AT THE COUNTER. CHECK ALL THE PAPERS BEFORE SIGNING AND PRICES, NO COOPERATION EVEN WITH EVIDENCE FROM CUSTOMER SERVICE AND MANAGERS THEY BLAMED THE THIRD PARTY COMPANY. FIRST AND LAST TIME WITH THIS COMPANY. NOT MY FIRST TIME USING ONLINE COMPANIES FOR RENT CARS AND NEVER HAD AN ISSUE UNTIL NOW WITH PAYLESS, READ THE BAD REVIEWS THEY HAVE, I SAW I AM NOT THE ONLY ONE WITH THIS ISSUE.Reviewed 22 Oct 2018
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