Book Dollar hire cars in Miami

Reviews for Dollar in Miami

Recent reviews

Traveller rating

Excellent

10

Good

8

Okay

6

Mediocre

9

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get the carfriendly staff

car was cleancustomer service

car i reservedgreat value

rented the carcredit card

great pricepick up and drop

great experiencenever rent

4.0

Pros:Almost one hour wait to get car Line for return/drop offReviewed 29 Jan 2021

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2.0

Didnt happenPros:Didn't happen, they didn't take either of my cards and we were told to go elsewhere which were much more accomadatingCons:I didn't like there customer serviceReviewed 20 Jun 2017

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8.8

Tidy companyPros:Good rental experience. Great car. Easy pickup and dropoff. Advisor very calm and polite.Cons:Car was a bit dirty outside and inside.Reviewed 13 Apr 2016

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4.0

Pros:Staff need customer service trainingCons:If you are charging a $200 deposit it needs to be stated in contract and not at counter when you pick vehicle upReviewed 6 Dec 2020

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8.0

Pros:Very quick car return.Cons:If you aren't familiar with the way to get to the rental car facility, it could be a little frustrating. A little pricey, as well.Reviewed 16 Dec 2020

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6.0

Lots of hidden chargesCons:First of all, the building isn't marked very well. The GPS, Google Streetview, Google Maps, etc. all took us to the back of a huge glass buildings with no markings or indications of exactly what that building is, nor directions of how to get to the front of it. No fault of Dollar, or the other rental agencies in there, but this added at least ten minutes to our Uber ride as our driver was equally confused. Having an odd address number only added to the confusion as the businesses on the opposite side of the street were all odd numbers as well. Secondly, all of the hidden charges doubled the advertised price.Reviewed 21 Nov 2018

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4.8

Pros:Dollar Car Rental had reservation filed, check out at Front Counter was prompt except for...Cons:Salesperson added daily insurance charges of $30 per day to my reservation even though I had told him that I did not need it (I'm covered through my personal car insurance and credit card benefits), he also was pushing road toll charges of $10 per day which I declined and was not included. When I went to pick up the car, there was no one to assist you to find it, everyone that was there was scrambling to find their rental cars on their own, after a lengthy checkout process at exit stop (20 minutes) I got a car that: had over 40K miles, transmission problem with first gears and highway speeds, a flat tire on a Saturday which I had to fix myself since customer service could not pick up call because they were closed. There was no service until the next working day, a Tuesday since it was a Monday Holiday weekend. Everyone I spoke to upon returning vehicle refused to take my complaint as a report and was told by a manager that my contract was binding and that I was responsible for all charges incurred. This rental car experienced greatly diminished my vacation experience while seeing some family members.Reviewed 28 Feb 2017

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5.6

Cons:My flight was for 5 am and I scheduled to drop of the car at 4:00 am I got there no one was there it was to customers and myself looking all over to what we should do, we looked all over no one was at kiosk 30 minutes later we decided we're just going to leave the keys in car about the time I made it to the checking counter I wasn't able to board the plane with my 2 children. I was put in stand by flight order to pay $75 each 4 hours later and it wasn't sure if we were going to make it home that day. this is my experience with my drop-off TerribleReviewed 10 Jun 2016

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2.0

Unprecedented Detriment to TravelCons:Waited in counter-line for slightly longer than "usual" for car rental. Was then sent to garage where no-one guided ANY customers regarding what they should do. After a short while I sought out someone in uniform who informed me that we were to have given our paperwork to they or another representative to garner our "place in line" as there was no-one in the reception booth. I went around assisting customers who were simply confused and did not speak the language so that they were not forgotten/passed-over. After being told numerous times we would be taken care of in "10-15 minutes" I asked why we were waiting for over an hour and twenty minutes. The woman who appeared to be "in charge" informed me that I had "rented the wrong type of vehicle." To this I asked how reserving a luxury vehicle was "my fault" and the response I received was, "Maybe you like I give you economy car?" I do not engage in threats nor confrontations so I then went upstairs and spoke with Imrahn who was very surprised that I was still there. He summoned the manager and instructed me to meet him downstairs. I did so and waited. Imrahn then politely informed me that it would be a long time before the car that I had reserved would be available. This 1.75-2.0 hour debacle disrupted the travel plans of seven people. Never have I experienced this level of lacking performance or unprofessional/inappropriate behavior (garage staff, not counter) in any form of rental experience. I honestly cannot believe that an entire day was ruined due to scheduling that had buffers built-in but were unrecoverable with such a ridiculous delay. Please feel free to ask Imrahn what my behavior consisted of before making any assumptions that I/we were what I refer to as the typical "impossible to please" travelers.Reviewed 7 Mar 2017

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2.4

Poorly organized, unfair and extremely slow pickup processPros:Nothing - an overall unpleasant experienceCons:It took over 90 minutes for Dollar Rent A Car to bring my rental car to me from somewhere off-site I presume at Miami International Airport which is unacceptable. Others waited similar amounts of time to receive their rental car and this seemed to be normal operating procedure, which I had never experienced before. Dollar Rent A Car did not bring up rental cars in the order that customers delivered their rental slips to the receiver personnel, which meant that while some people waited over 90 minutes, many others walked up handed their rental slip to the receiver and received their vehicle within a matter of a few minutes, which is unacceptable and unfair.Reviewed 18 Jul 2017

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2.0

Misleading Prices & Awful ServicePros:The car was fine, although we didn't get to pick it out.Cons:-We were quoted $10/day but the price almost quadrupled once we got on site due to mandatory hidden fees. -Service reps sold us toll tags that were never explained. -Outbound Service Rep instructed us that we HAD to have a receipt for refilling the tank WITHIN TEN MILES of our dropoff location or we'd be charged more than $10/gallon. After spending 45 minutes searching the nearest gas station to the Orlando Airport, the dropoff location quickly tossed the receipt without so much as looking at it or asking for one.Reviewed 26 Mar 2016

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6.0

Pros:The staff was very friendly and the pick up and drop off was very easy and convenient...Cons:The cleanliness inside was completely undesirable and scary....Chips between the seats, seates on front passenger side sticky as well ad steering wheel...Foot print on dashboard and front windshield and sand every where in the car including seat, shifter area and dashboard console areas too..Just about everywhere..being the times of Covid-19 it was surprising to get a vehicle that dirt, fortunately I had a pack of hand sanitizer wipes that my wife had pack to disinfect the car and wipe everything down befor I drove off. Spent 30 minutes just clean the seats to put my backpack down and used a remaining wipes to clean and disinfect the vehicle. I'm a Hurst car rental and was a bit disappointed of there sister companies cleanliness ethics...Reviewed 20 Feb 2021

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• What is the most popular car hire from Dollar in Miami?

  Compact (Ford Focus or similar) is the most frequently booked car hire type from Dollar in Miami.

• How many car hire locations does Dollar have in Miami?

  Dollar has 2 car hire locations in Miami. Take a look at our Dollar hire location map to find the best car hires near you.

• Does Dollar have a car hire location at the airport: Miami airport (MIA)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Miami airport (MIA)?

  Yes