Pros: Rafael was extremely nice and efficient processing my reservation and they even gave me a free upgrade. The car was clean and very nice. I will definitely use Alamo again.
4 Mar 2016
Great service and clean cars, easy return service
Pros: nice friendly service staff, they helped us with the infant car seat, car was extremely comfortable and clean, 2016 car,
in Miami FL they were helping us with a map which they gave us,
overall nice good experience,
would rent from again!
10 Mar 2016
Pros: Car was great! Comfy. Navigation was handy. Folks at Alamo ere very friendly and helpful.
6 Apr 2016
Pros: Happy with basically everything.
Cons: The only little tiny downside was that I found it a bit difficult to figure out at what office to book the car when we returned from our cruise at Miami Cruise Port. Booked over the internet and booked at one office but, when we arrived at the port the shuttle took us to the airport and the office there. Booked over the internet.
8 Apr 2016
Good car, lacked power though.
Pros: Good choice of cars between Jeep, Chevvy and Ford. Excellent space in car.
Cons: Lack of power in car. For a 2.0 litre it sure didnt feel like one. Felt like an economy car engine forced into a SUV.
Lack of USB charging ports, when 3 people have phones and a Sat Nav, this can become frustrating on long journeys
14 Apr 2016
Quick pickup and drop off, friendly staff. Price w
Pros: Super, consistent service. Will continue to use Alamo.
16 Sep 2016
Pros: Excellent drop off service and staff attitude
21 Jan 2017
Pros: I got to the counter and saw a huge line. However since I had a reservation I used the kiosk and got my car within 10 minutes. Everything was as described, return was swift, staff was helpful. Would definitely recommend.
11 Apr 2017
Cons: Thet i nedef to fix puncture by my self end tp pay for it
21 Oct 2015
Accommodating and Helpful
Pros: I picked up the car early and when I explained why the attendant waived the additional charges. Quick service, good selection of cars, easy checkout.
Things could had gone bad but everything was remed
Pros: The staff was very apologetic about overbooking and tried their best to make things work for us. We waited a little over 2 hours beyond our pick up time but we were able to get the car we requested and the staff worked with us all the way to make things right!
Cons: The fact that the corporate office was overbooking during the holiday season when everyone has plans. This is absolutely unacceptable to the customer and is unfair to the poor staff who ends up paying and putting up with the disgruntled customers.
29 Oct 2016
Long wait for picking up the car
Pros: The drop off was real easy. The car was clean
Cons: There were only 2 people at the counter and almost 50 people in line.We had to wait almost 45 minutes in line before getting to the counter. This resulted in getting us late to our destination.
8 Jan 2017
Good for the money, didn't get cleaned before leav
Pros: Car was nice, and great on gas.
Cons: Pick up in Miami took a while. I allowed them not to clean the car in order to cut down the wait time. The car was in good condition except for something nasty on the seat belt that got on my girlfriends shirt.
25 Feb 2017
Got the job done.
Pros: Easily booked the rental from my phone while disembarking a cruise ship. Since I left the defaults in for date and time, they weren't quite right but the guys at the desk changed it for me quickly and without hassle. I was able to return to the airport instead of downtown.
Cons: What I really needed was a car/SUV/van for 6 people and 5 bags, what they had was a 15 passenger van. I had to put the bags in the last two rows of seats, but it worked. Because of the size I had to add commercial insurance. My family complained that van smelled bad, but I thought it seemed typical for a passenger van with cloth seats. No "new car" smell like you might get in regular car rentals.
2 May 2017
Enterprise is an excellent value with great customer service!
Pros: What I loved was the price. Ridiculously great value. The employees were all very pleasant.
Cons: The car had clearly not been cleaned before being turned over to me. Not a big deal... I mean it was still cleaner than my car has been in five years, but it was weird to get a dirty rental.
16 Oct 2016
Cons: They are not smart enough to to know that if heavily booked at the airport location to transfer cars from their remote locations to cover that demand. They could have rented at least 15-20 more cars. bad management.
27 Jan 2017
Pros: Excellent service!
18 Apr 2017
Pros: Customer service was excellent and quick. The staff was very proffesional and helpful.
13 Apr 2017
Pros: Fast professional service. The stuff was friendly.
Cons: Long wait to get a car
Poor service on return
4 Dec 2015
Pros: -Car was ready for easy pickup
Cons: -Wait time to return the car was longer than the pickup time
30 Sep 2016
Cons: They charged me twice for the rental
1 Dec 2016
Pros: The fact that I was able to get a car during my stay in Miami.
Cons: The hassle and inconvenience of the waiting lines, cleanliness of the car itself (smoked in car!!).
2 Dec 2016
Cons: I rent ford mustang from miami airport traveling direct to orlando on my way found tire pressure drop down till 13 on midnight its very bad to you give the car to costomor without checking the tires and safety later on call them they dont have any road assistance i go my self to car repair shop to fix the tire flat found the tire in bad condition call them FOX they ask me you have to go to airport branch and repkace the car my self
29 Mar 2017
Cons: Pick up took Forever!!! They were so slow we were in line for over an hour!! Also they are not located in the airport like the other car rentals so we waited for a shuttle for 45 minutes.
28 May 2017
Prepaid for a Rental car, drove away in a cab
Pros: The shuttle driver asked me "What time is your reservation for ?" as I boarded the shuttle. I had made the reservation for 2am(from baggage claim). I arrived at the Fox rental location at 1:30 am (i was number 24 in line). One agent at the desk, 10-15 minutes per guest minimum 4 hours of "Wait" inline delay before I could see the only agent AVAILABLE in the BUILDING. There are at least 24 cars in the BUILDING
6 passengers on the shuttle with me, were delayed by airline delays (morr than 7 hours). They werr told that the cars were not AVAILABLE.
Cons: The cars I could see from a distance as I left 2 hours after arriving at the FOX rental car office, on an Uber (the shuttle driver was on a much deserved break) were clean and looked very comfortable. I am a frequent Fox Rental customer. The chance to rewrite this review when FOX has time to respond.
15 Oct 2015
Even when they can accomodate what I previously re
Pros: The treat the same treatment that i was expecting.
18 Oct 2015
Cons: The car was delivered with a dent on one door and I was not notified about that. Also the fuel reserve light on and in the delivered document was shown aa full of gas.
1 Nov 2015
Cons: the car was old filthy the
line to pick up was crazy crazy long took me 2 hours till I got my car
Cons: They put a very attractive price but didn't mention that you had to pick up.the car at miami downtown vs airport. Ridiculous
21 Jul 2016
My experience at hertz
Pros: I like how fast and easy it was to pick up and return
.i also like how fast the deposit was refunded .
Cons: That they give me a rental which check engine light was on and the brakes was slipping. The rental company was located 45 min away from my hotel so it was a big inconvience to return it.
8 Sep 2016
CAR WAS NOT READY AT PICK UP TIME. WAITED 3 HOURS
Cons: Car needed oil change and had to wait 3 hours to get car. Rented a med size SUV and even though there were other SUV on lot, manager wouldn't give us another because claimed it was another class level. Horrific manager. I tried to file complaints, they said would call back but the company never did. DO NOT RENT WITH HERTZ!!
12 Feb 2017
Good prices and ni e services
Pros: The price, the service. Itbwas fast once the took csre of me
Cons: I waited to be assited even thou i had a reservation for a determinated time
21 Feb 2017
Pros: The front desk no help at all.i diced not to rent from them horrible service at fort laudardale airport.the lady at the front desk she was at her cell phone.no atention at all.i finished renting in alamo
Cons: Front desk not help at all.horrible service
4 Mar 2017
I got screwed
Pros: Kayak made the reservation for the wrong pick up location, so that by the time I got to the airport rental center Hertz refused to honor my rate OR reservation and wanted to charge me 3x what I had reserved the car for. I had to call Hertz Corporate to cancel my reservation, and rent from a different company to get a fair rate. I was told by Hertz Corporate that they have had a lot of trouble with sites like Kayak screwing up the reservations. Not doing this again. Kayak was no help at all
10 Apr 2017
Cons: Ordered vehicle for 24 hours for Miami Airport. At the airport I was advised rental was offsite - 17 miles, one hour and $69 taxi ride away!
At offsite location no cars were available.
To be able to return vehicle to the airport, and avoid returning to the offsite location, with another extra 2 hours of travel and another $69 taxi ride, I had to create a new reservation which cost $107.03.
By this time it was too late to cancel the original reservation, which was PrePaid!
I ended up paying the original prepaid reservation of $22.20, a taxi of $69, and the new reservation - total $200 for something that should have cost under $30.
12 Apr 2017
Cons: Hate it
17 Apr 2017
Pros: That you can drop the car at the location even if the store is close. Thank you.
20 Apr 2017
Pros: The car was nice
Cons: I was told there would be no more charges when I booked it then at airport when I picked up car $80.00 plus was charged to me but never told at the desk. The gentleman who waited on me was not helpful but interested in everything else around him but my transaction.
Pros: Both Check In and Drop Off were extremely easy. The Staff were very nice and professional. Would definitely rent a car from Budget again.
1 Nov 2016
Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.
7 Nov 2016
Cons: nothing -- all good
22 Apr 2017
Up selling again
Cons: Car was beat up with significant damage to rear bumper. Had to upgrade to avoid taking a VW Beetle which is smaller than Ford Focus type car I reserved. Bad attitude from agent in Miami. Drop off agent was ok
3 Nov 2015
Pros: Car was clean & line not long - this time!
Cons: I was charged an extra hour because I did not realize they only allowed 29 min. I think that should have been mentioned when I got the car. I am accustomed to a one hour grace period. This is like a got you. In addition they do not have enough workers upon your return so you might spend 10 min waiting. I don't plan to use Budget the next time i rent a car.
4 Nov 2015
Better car than advertised
Pros: Got a luxury SUV for the same price as a luxury sedan. Check in and drop off were painless. The whole process was quick. Vehicle was spotless, spacious, and easy on gas. Prices were competitive considering those bargain rental companies not located in the rental center tend to have fine print to scam you out of more money.
Cons: Nothing. Everything about the experience was positive. Will definitely rent from them again.
26 Nov 2015
Pick up process an issue
Cons: Process and wait, back and forth to could tet
2 Dec 2015
VERY CONFUSING PROCESS & Not enough employees
Pros: The price
Cons: Service. There isn't enough employees to escort you to the car or show you were to go or answer any questions. There is one guy stationed on the pick-up level and you have to just "find" your lot number in a very confusing lot mixed with other car companies. The one poor guy was overworked.
A ton of people were asking him questions and waiting for him to direct them to their cars. Bad idea and bad setup.
I usually book with Enterprise or FOX but they were sold out bc of Thanksgiving. Enterprise workers escort you to the car in a crazy lot. I don't live here so I need help. DUH! Good cheap deal.
There was a smoker in my first vehicle. Gross smell so I had to wait in line to harass the one employee to change the vehicle.
I felt terrible.
Cons: ACE rent a car has a limit 150/day mileage, a falls advertisement
They charge $10/day for additional driver
They do not give the final invoice you need to check credit card statement and you cannot attached expense bill to my company
All in all scam company with bad taste, never again will rent from them.
23 Dec 2016
Pros: The guy on desk has told me that I cant pay in cash for tolls all over FL and triedto convince me to paythem 11$ pet day. This is completely wrong.
Allso their liability insurance is very very very expensive and you can only get it when you pick up the car.
I won't use their services in the future!
4 Feb 2017
Pros: The car was nice
Cons: Too many charges. Won't be using again
4 Feb 2017
Cons: The price on Kayak was 59$, at the end the renting price including all things that they say you can not say no was 164$.
When I get back the car they asked me money for a scratch. Lucky me I had taken a picture at the beginning or they would have asked for that money too.
10 Mar 2017
Cons: The pickup took about 2 hours
12 Mar 2017
NEVER rent a car at Ace!
Cons: Complete scam! They advertise a low price and then OBLIGE you to add triple the cost to your rental for things that are not necessary at other agencies. For example, we included insurance to our reservation and once we arrived, they tried conning us into another insurance on top of that, saying "without it, they could not rent is the car". When we went to get a quote from another car rental service (called ALAMO,which we saw online was a bit more pricey), they ended up offering us a much more economical price in the end than Ace. And they only required us to pay one insurance. ACE is a total SCAM!
13 Apr 2017
They sell reservations without actually having any cars
Pros: Nothing, they didn't have a car even though I had a reservation for weeks
This was the same for fox rental car in Miami. My advise, don't rent from anyone not at MIA airport.
Cons: I had to pay double from somewhere else getting a rental that day.
26 Mar 2016
Cons: Miami airport
31 Mar 2016
Pros: Easy pick up /drop off. shuttle to airport was helpful. Friendly staff. When you make the reservation you receive an email that tells you where to go once you get off the airplane. I called ahead because I was getting in so late. The place is located off airport grounds. There are directions they give you and also signs in the airport . You have to take a quick airport metro then ACE shuttle picks you up from the location it states.
3 Apr 2016
Great value, but rental company is way offsite
Pros: By far the best value we found and proved to be reliable. The only problem in Miami is you have to find the regular rental cars (a hike) and then take a bus offsite to this rental agency. We had to allow enough time coming back to the airport for this also.
Cons: Somewhat of an unknown, but proved to be very good.
They did not honor the quote that kayak gave me an
Pros: The car drove fine. The drop-off was seamless.
Cons: I came twenty minutes after getting the quote, the quote wasn't in the system yet and the woman rep told me to wait 20 minutes or pay $375 more than what I was quotes, I patiently waited twenty minutes but the price was more because she said she had to charge me for a week when it was only 5.5 days that I required the car and I'd already gotten the lower quote which she then said was in the system. She told me I absolutely needed a $52 sunpass even when I said I was staying not near Miami. She lied and told me I absolutely required insurance addition and was angry when I already paid extra for Amex primary insurane on vehicle, she said that wasn't good and I needed theirs. She was furious when I said I didn't want Dollar to refill gas and that I would and said I would pay a lot more doing it that way. As mentioned she absolutely did not honor the quote I got through Kayak even though I was there at the time for which the quote was relevant. The base rate was more as was the tax. When I went to pick up compact car, the guy in the garage said they only had minivans or a huge chevy SUV but I hate driving a big car (for gas mileage and also I just feel more comfortable in small car which is why I booked the small time. He said I'd have to wait another hour or so for a smaller car so we waited. It was more like 40 minutes but still, why didn't she tell me there were no cpmpact cars (btw, there were mid-size cars available and not luxury but he wouldn't let me take one of those, only a minivan or huge Chevy SUV). He insisted minivans get great fuel economy. The whole thing was absurd, I wound up spending so much more than my original quote and waiting about an hour and half at desk (for un-honored quote to come in and then to wait for a small car) from time I got to Dollar. The car drove fine but in daylight it had chips and scratches everywhere, not a problem but just FYI. The worst rental experience by far that I have ever had. Back to Enterprise or any other company really. They knew they had me by the balls because it was nearly midnight and I was exhausted. She seemed so nice originally but then turned into a really evil and pushy person when we spoke about the rate.
13 Apr 2016
Pros: Good rental experience. Great car. Easy pickup and dropoff. Advisor very calm and polite.
Cons: Car was a bit dirty outside and inside.
8 May 2016
reservation rate is not guaranteed
Cons: online booking WAS $249
got to the counter at Miami international airport and "paulette" gave me the $663......!!!!!
walked away and got $359 from National.....
never trust dollar rent a car
2 Feb 2017
Pros: Car was at expected overall good
Cons: Pick up was hard since they did not understand the process. The page said our overall rate included toll pass and we paid extra for that since ir was not included, however, at the end it was good!
13 Mar 2017
Great layout, fast and efficient.
Pros: The garage is easy to find and everything went smoothly.
Cons: those scary red spike strips scare my wife! ha ha
22 Apr 2017
Understaffed and unprofessional
Pros: Car and price were good
Cons: Pick up and drop off were rediculously slow and understaffed. Waiting 30 minutes to get car after getting paperwork. Understaffed at return- also waited 30 minutes to check in with car.
22 Jun 2017
1 Nov 2015
Cons: Was not clean. Charged an extra $10 for a "different drop off" location when in fact I booked the same location in Kayak, and confirmed with the staff before getting the vehicle that there would be no charge.
2 Nov 2015
Pros: Muy bueno
Cons: La fila para rentar el carro
4 Nov 2015
Pros: Considerate workers and fantastic car. The drop-off process was extremely easy and fast.
Cons: Had to wait a long time in line at the counter to pick up the car even though there were just 3 ahead of me. There were a lack of workers at the counter but I imagine that it was because of the early hour.
Pros: We needed the car only for a few hours to store luggage while we went to the beach. It was perfect. We were upgraded to a small suv at no charge, and Norma who helped us was great with her customer service!
9 Jul 2016
Good prices. Nothing really to complain.
Pros: Clean car and car in a good state
Toll by plate was recommended and it was quite convenient not having to think about the toll.
No late surprises (e.g. they didn't bill hidden costs or unseen damages)
There were no other clients, therefore it was fast. (Could be different, as there was just one person working)
Cons: When getting the car, they want sell you a lot of extra option, some of them are very good (e.g. toll by plate), others depend on you (e.g. insurances, full tank). I would recommend to read the options in advance, as you might be in a hurry.
We didn't find the car directly as it was on the parking side of another company and didn't follow the normal ennumeration. The people around the parking (not E-Z) were not helpful and sent us back to E-Z, but finally we've found it.
28 Aug 2016
Pros: The car was perfect for what we needed. We got 3 into it along with a lot of luggage. We never had any issues with the car itself.
Cons: I didn't like all the hidden costs that weren't shown on the website when I booked it originally.
14 Sep 2016
Quick and efficient, no receipt?
Pros: Drop off quick and painless
Cons: Not provided return receipt, due to additional charges and hold deposit at pick-up this was expected
Unclear how to exit drop-off area, lack of signage, asked employee but he didn't speak clear English so I had to wander through garage until signs became clear
11 Nov 2016
Worstest car reservation I have had ever
Cons: They don`t have car I have had reserved and don`t give me any other, very disappointed.
21 Nov 2016
Pros: fast drop-off
a bigger car than asked for
Cons: price was almost doubled vs initially booked
20 Feb 2017
Pick up Nightmare
Pros: Quick drop off to return the car. Convenient.
Cons: Could not rent the car at pick up due to insurance request for rental, could not get the insurance of EZ rental car because floridian resident.....?.! Had to call my insurance company in emergency to solve this issue. Big delays to pick up the car. Very stressful. No help from EZ rental car agent but only adding more stress to this situation... Very disappointing...
13 Apr 2017
Pickup/Dropoff personnel were very pleasant.
Pros: Personnel were helpful.
Cons: Rental costs of Sunpass roadway toll device were not clear at first. Upon clarification though, the device rental was easily removed from the contract at pickup. Slight damage on car observed at pickup was not already noted, but when I reported it before taking possession of the car, the damage was easily documented.
2 Nov 2015
Cons: Total disaster! The line was ridiculous! The manager was "helping" it was such a disaster. He was more interested in texting and talking on the phone to deal with office issues than help or serve customers. Got a downgraded car when they didn't have the car I signed up for rather than an upgrade. No change in price just a crappier car! Car was not cleaned out! Lots of scrapes on car. Attendants to pick up car could not even communicate. The kind of motioned and pointed and grunted in the direction of the car. When I told them about the car being not cleaned on the inside and smelled like HEAVY smoke they shrugged and walked away. Drop off was also a joke. Beginning to end it was a totally horrible experience. WOWWW!! and not in a good way.
8 Nov 2015
Pros: The price.
Cons: The car was infested with tiny biting spider/ant looking things. We drove all the way to key west trying to figure out where these bugs were coming from, and realized the whole car was infested and they were crawling on our legs and biting us. Disgusting doesn't even begin to describe our experience.
Cons: There were a lot of hidden fees. what was supposed to be $60 turned out to be double that amount - the insurance charged in advance is not the insurance they require you to buy at the time you are signing the papers etc. when i told the employee they should be more transparent he told me "if car rental companies were transparent, how would they make any money?"
14 Apr 2016
Pros: Easy to find
28 Jul 2016
Pros: upgraded me to a suv.
Cons: had to drive back to Miami to trade out car.
5 May 2017
Cons: Expensive insurance
12 Oct 2015
Pros: The attendant was very friendly and helpful
Easy return of rental
14 Oct 2015
Price as advertised with really nice car upgrade!
Pros: Booked a car an hour before I got there. The price was fantastic with taxes included. I was upgraded to a very nice premium car with NO complaints from me. Rental was quick and easy. The money that was held from my credit card was refunded before I got to the gate to catch my plane. SUPER SIMPLE. Highly recommend Payless. First time using them and I will be back.
Cons: Absolutely nothing.
26 Oct 2015
Cons: putting fragrance in vehicle is the same as car being a smoked in car
27 Oct 2015
Pros: Easy drop-off.
Cons: Renting a car seat is too expensive.
1 Nov 2015
Pros: Great Price
Cons: Got into Miami at midnight and Payless counter was CLOSED. Had to take a cab to hotel and return next morning to rent car - cost me an extra $70 in cab fares.
16 Nov 2015
no car available
Cons: Reservation was made in advance but no car was available except for a pickup truck, which I didn't want. So no vehicle was rented from this company because they did not reserve a car for me.
Cons: First, I arrived to the garage to return on time but had to wait five minutes for the agent to get to me. Ultimately he ended up registering me one minute after my return time leading to an entire hour surcharge. That's (a) not my fault and (b) ridiculous that there's no five minute grace period to account for their time to service.
Second, I was told "Miami Port" was the airport by the rental agent even when I asked if he was sure that it was "the airport" and not "Port of Miami." He said yes, and that it's just weird that they say it like that. When I arrived I was charged a different rate than what had originally been quoted to me in the reservation.
7 Feb 2016
They did not have my car. I stopped in he day pri
Cons: No car and abhorrent customer service
15 Jul 2016
No car to rent
Pros: There was nothing to like about this joke of a company.
Cons: When I arrived to pick-up my car that morning, there were no cars available at the pick-up location. When I asked the attendant when some would be arriving she made a two minute phone call. She said that none were scheduled to come in that day and I would need to go to the airport to pick-up a car. This was not an option since I did not have a car, nor the time go the 20+ miles to the airport during rush hour to get a car.
26 Nov 2016
Cons: Absolutely horrible. They didn't have a car for me even if bought I had a reservation. Made me go to the airport. Then wanted me to pay 350 for a Camry.
27 Nov 2016
No major problems, would use again
Pros: Nice car, only 2000 miles on it. Price was very good
Cons: Outgoing rental agency was slow and disorganized. Vehicle exterior was dirty and it only had 1/4 tank of fuel so I had to stop for fuel shortly after getting the car
19 Jun 2017
Cons: The employee arrived late, after the opening hour.
We can't dropoff outside business hours ans there is no free parking on Miami beach, so we had to pay USD$19 for the parkijng (1 night) to bring back the car the morning after... Which makes the overall rental price much higher than expected.
4 Oct 2016
Original estimate was a fraction of final price
Cons: Completely deceived regarding price of rental car. At original online checkout, I was told I would be billed a total around $90. When I turned in the car, with a full tank of gas, no damage, no penalties, I was charged over $180. Will not rent with this company again.
1 Feb 2017
Cons: The sunpass charge is for every day you rent the car no one explain that to me but everything else was good
10 Mar 2017
Aweful! Worst start to my vacation!
Pros: Physically the car was in good shape. There was a little bit of trash left over from the previous rental. Bringing the car back was easy.
Cons: When we got to the airport we waited for almost two hours! There was NO organization, instructions or directions. We had spent the last 6 hours traveling and didn't expect to wait so long. We called the day before our rental was due back to possibly drop it off early since our flight was so early and I was terrified that it would be hard to bring he car back. They said sure you can, for an additional 80.00!
30 Mar 2017
Cons: Refused to rent to me because of debit card and it being a local one way rental.
Cons: The pressure to buy insurance and the hidden fees! they slip them in the small print without telling you up front! Chargers fees for everything. $25 fee for $1 toll. Stay away.
The car seats were dirty .We had difficulties getting in touch with anyone at Advantage to deal with it. Pay a little more and choose another rental car company. The WORST EVER!!!!
5 Jan 2016
Cons: Since my plane was delayed 2 hrs, I was there 2 hrs later to pick up the car which I rent earlier with paying insurance. When I got there, they said they didn't have any cars left and I couldn't rent since I came late. They didn't even check it up and just rent the car to other people that I already booked. I was in panic. I asked about insurance and they said they were not involved in the car insurance that I paid through Kayak and they said I had to figure out things by myself or ask other car rental place. I will never use this place and NOT recommend!!
29 Jun 2016
Cons: The car was filthy inside, had a leaking front tire but there was no spare tire, jack or tire iron so i had to put air every day.
The care was delivered with front spoiler damaged from previous rental
18 Jan 2017
Will not rent to locals.
Pros: Please be aware they do not honor unlimited miles for locals. I have rented from them in the pass, until recently when they were bought out by royal car rental. They knew id done business with them in the past. They did not care and referred me to a policy change that happened tqo days before i reserved.
5 Feb 2017
Not the best service!
Pros: The price.
Cons: If you don't purchase the insurance they give you a hard time.
The car (a compact not economy) was super basic, NOT central locking, pwr. windows, etc.
13 Mar 2017
30 minutes waiting to confirm and verify my car re
Pros: Value for money
Cons: I had to wait 30 min at the counter to confirm availability of the car reserved + another 20 min waiting on the car detail
13 Jun 2017
Pros: Fast drop off. Nice guys receive the car.
Cons: The guy approach on desk, pick up car without light and brightness so you cannot see the car outside. Car coming wet so you cannot see the surface. For a stranger, maybe teach people a small English instead Spanish.
28 Oct 2015
Excelente!, carro nuevo e impecable
Cons: La gasolinera shell que esta cerca del rental car vende la gasolina muy cara!!!!
9 Nov 2015
Dirty and smelling van
Pros: The van drove nice and did good gas mileage
Cons: The van was dirty and smell bad inside the windshield wipers where bad and felt unsafe to drive when raining at night
9 Nov 2015
terrible experience with drop off/pick up
Pros: the car was comfortable.
Cons: Drop off was unorganized. Staff was not friendly
Cons: I will not use again.They are still holding some provisional charges on my credit card to be released within 10 business days. Check in slow and unprofessional.
10 May 2016
Cons: Everything...ladies behind the counter completedly ignored us for like 10 minutes, no regard for people's time, and did not have clean cars despite the reservation. Hidden fees. DO NOT use, please
23 Dec 2015
Poor and unprofessional
Pros: Prices were not as they appeared and sent on a confirmation. Lots of extra fees were added. I had to call for the airport shuttle because it never came. When it did arrive it said AVenta on the side with economy at the back very small. Very hard to recognize. All the signs at the office said AVenta as well. The address given on my confirmation was incorrect for returning the car. It took an extremely long Time to pick up the car. Neither of their printers were working. They had to go in the back to get my contract to print. They asked for an extreme amount of details and paperwork to prove it if you do not accept their insurance and preferred to use your own. None of this was explained when renting the car online and I was not prepared with the proper documents that they required. No other rental place that I've ever used has asked me for papers from my insurance company. I will never use this company again.
6 Feb 2016
Cons: Not good service And they didn't try to help or anything
10 Feb 2016
Cons: Car was not ready. Could not change the pick up time.
11 Feb 2016
Pros: Sales personal were very nice and helpful. Car was ok. Location was the problem. Off site and hard to get to.
17 Feb 2016
Bad pick up/ drop off rude people
Pros: The car was nice, new and clean.
Cons: The pick up, drop off service was terrible and the staff was rude. The place was not professional or set up to handle more than 2 people renting cars at once.
18 Feb 2016
DO NOT USE!!
Cons: If I could give zero I would. I called 2 weeks in advance to make sure everything would be easy when I got to the airport to pick up my car, except ALL of the info I was given was incorrect. I was told to call for a shuttle. When I did so I was told that I had to be in a different area to get the shuttle. By the time I made it there I was a few minutes past the hour deadline and my reservation was cancelled, even though I had called within the hour originally! The service was atrocious. I ended up renting from a different company at the airport. Found out later they charged me $50 for cancelling my reservation. I called the corporate line to register my complaint but was told I'd have to send an email. Clearly they do not care about their rating. If I had the time I would tweet, start a blog, scream repeatedly into the void of the internet that no one under any circumstances should ever use this company. But I'm busy. Just stay away from them for your own good. It's even soured how I feel toward Kayak.
2 Mar 2016
Stay with the on-site rental companies
Cons: Pretty disappointed with the add-ons when we picked up the car. I fell for the ad of $17/day. Should have known that was too good to be true! My estimated $85 rate ballooned to $250!! The location was miserable! The transport van brought us to a remote location intermingled among marinas and car shops; we knew locating them at return time would be a hassle, and it was that and more! The detour led us on a wild goose chase. Took us 45 minutes longer than expected to locate them (no gps in car), and to ensure we wouldn't miss our flight, we paid for a cab to get us to the airport rather than wait for their van. Never again...Avoid avoid avoid this one!
3 Mar 2016
Off airport, pushy staff
Pros: Clean car
Cons: Facility off airport, difficult to get to. Pushy sales regarding insurance. 3/4 tank of fuel on pick up.
Pros: I got the smallest car they had, but it still had plenty of room. Great value for the money.
Cons: Car had a bit of a smoky smell when I first picked it up, but it aired out in a couple hours. Not a big deal.
15 Jan 2016
Excellent service once again
Pros: Super quick and friendly process to get car. Added bonus was the car was brand new.
22 Oct 2015
Cons: ALL WAS PERFECT...JUST EXPENSIVE.
17 Jan 2016
Fastest, cheapest, car rental I've ever seen.
Pros: I got to the check out desk and in less than 4 minutes I on my way to the car. The price was beyond competitive. Will rent wit Avis again.
30 Jan 2016
Pros: Service excellent. Value excellent. Thank you nothing
1 Feb 2016
Avis rental from Miami to Ft Myers
Pros: The time at the counter to process my paperwork was good
Cons: When I went to the designated spot to pick up my car, it was not the car I had rented and I did not notice it until I was at the exit gate. The car was the correct color and make (Mazda) but not the correct model.
However, the client service agent quickly resolved my issue and I left in the car I was already packed into. Great solution. She did not make me unpack my car and find another car in another aisle.
Unfortunately, this change did result in some communication problem when I dropped the car off at FT Myers. The car would not scan in. Don't know if it is related or not, but either way that was a small delay.
The agent there was very nice though and did another work around so that I would not be delayed for my departure.
1 Feb 2016
Overcharged - Gave me the wrong car
Pros: The line was short. I was in and out in no time.
Cons: The service specialist upgraded my vehicle from Full Size SUV to Premium SUV, but ended up giving me a Ford Expedition.
29 Feb 2016
I rented a chevy cruz type 4 door, and got a camar
Pros: My 18 year son liked the camaro, my wife wasn't too thrilled with having to ride in the back seat, and our luggage almost didn't fit!
Cons: Poor luggage space. It's really a two person car. That's not what I rented, but it was "all they had" when I went to pick it up.
29 Feb 2016
6 Mar 2016
Cons: Signage going back to the return area within the building was poor.