I rented two identical cars at the same time, but one was regular priced, and the other was over 50% more expensive, so I asked them to make it the same price, but they said no, so I said I would cancel them all, and they said they would cancel them without a penalty, but when I checked my Visa card today, $173.96 (can) was taken out. They broke their promise.
Great customer service no hidden fees everything was great
For TWENTY minutes after returning our rental a wallet was mistakenly left in the vehicle. After twenty mins we returned and were given the wallet, but without the thousand dollars that was in it. I didn't receive help at the time and needed to catch our flight. However, since then my reports to Alamo have gone unanswered. The policy is they aren’t responsible for unattended items… no surprise there. But their lack of interest in rooting out an employee who so plainly stole a significant amount of money is… disheartening. Had my concern been escalated at the time, the employee could have been caught red-handed and the money even potentially returned. Instead, I’ve heard nothing from Alamo. I’ve left website, messaging, phone, and customer service chat complaints. No response. No response to my requests they view camera footage and the log of who was in the vehicle. At this point I’m frustrated that this hasn’t been addressed. If they aren’t going to return the money (because they didn’t take the time to speak to their employees) they should at least police them when reports of theft are made. If not, customers will have to make actual police reports.
Excellent The Alamo agent at the Fort Lauderdale airport whose name was Joe he was terrific, very helpful, courteous and professional. I would definitely use Alamo again through kayak
I need the rental for my wedding day and the whole Alamo team at Ft . LAUDERDALE airport went above and beyond searching to provide me a nice vehicle, I really appreciate it.
Friendly and professional people
