Cons: We did not rent from your company because of hidden fees and thus requested a full refund from Kayak and from the company. They offered a % discount too late for us since we could not depend on Kayak to make the adjustment in a timely manner and rented from another agency. We informed all partied in advance and expect full reimbursement. Kindly confirm that Kayak will assure that full reimbursement is provided. Thank you.
MSB 310 855 1112
Cons: The cost on the web was different against the real when arrive at the store. They charged me other costs. The web has to inform that other costs are not included.
When I called to the sotre to pick me up in the airport nobody answered the phone. After ask for many persons in the airport the pickup point I was lucky that the transfer was there.
The stores changed the location in my renting period and nobody let me know about it.
Cons: The rental "small print" requires proof of insurance. Most do not carry proof of insurance on their person and this is the first car rental company in my experience to require it.
Cons: Miami office suppose open 7AM, wait until 7:25 to answer the phone for pick up. The rental suppose pick up at Miami airport and return Fort Lauderdale It had confirmation email. The office said they don't have an location at Fort Lauderdale. Also, you can't return the car before 7am. How do you do airport business. They charge additional 90.00 on the card but was not list as drop off item fee on the email. They have terrible service at the office, false advertisement, rude people at front desk.
Pros: 1. Decent car, clean and relatively new
2. Arrival and departure car rental processing was quick
Cons: 1. 50 miles/day limit for FL residents, $.69 for every mile exceeding daily limit 2. $1000 rental deposit-way too much
Extra fees, tardy drop off and dirty car with mech
Cons: My experience stated badly when my flight arrived early but I was told I had to wait at the airport as no cars were available yet. The car I receive had a muddy footprint on the floor. The oil check warning light came on constantly which was especially unnerving on the highway. Several times the key got stuck in the ignition and the car could not be shut off. Like some other guests they tried to upsell me on a sunpass. The drop off was also problematic as there was apparently no urgency to get me back to the airport even though I explained that I was running late for my flight. However the most insidious Issue was that they forced me to purchase liability insurance which increased my rental rate from USD107 to USD204. Their explanation was that since they are a small company they could not afford to cover liability insurance as some of the larger companies. However in the past I have purchased from other small companies in the Miami area without having this issue. I will never use them again.
Cancelled rental due to requirement issues
Cons: Customer service was rude.
Cons: I received a charge I shouldn't have without a refund
Pros: Excellent all around service!
Cons: The fact that they had a purchase a toll fee package of $10 per day in addition to the rental rate and we didn't hit but one toll in and out of the Florida keys.
Pros: The vehicle had 4 tyres and a steering wheel
Cons: The service when I arrived at the rental office was terrible. The rental agent wasn't welcoming at all. I was forced to take out additional even after in adviced him 3 times my credit card covers the insurance for the vehicle. He adviced me he wouldn't release the car if I didn't take out the additional insurances and I was in a position where I had to leave and did not have time to go to a competing rental company. Upon inspection for the car it was a 4 year car and it was absolutely filthy on the outside and especially the interior. The car had not been vacumed. This was evident when there was empty bottles and food bags on the seats and floor accompanied with old chocolate sparred on the leather seats front and back. Someone underwear was also left in the boot/trunk of the car. I was extremely disappointed with the level of service and the quality of car and I will NEVER rent from this company again and would not recommend this company to anyone else. STAY AWAY - you have been warned
Cons: on the website looked like it would pay $ 200 and end up paying $ 600 for charges that were never informed me until you get to pick up the car
Pros: Was a nice new car which is only good thing I can say about this company
Cons: They were extremely shady in regards to buying the sunpass to get thru the tolls around miami. We are aware of the tolls but know how to get around them to get to Homestead. So the only reason why we added this on was because we were told several times that there is no getting around toll from homestead to florida keys. But we found out on trip their are absolutely no tolls from homestead to key west, they completely lied to us in order to get us to buy the $10/day add on...when I brought this up at the end of the week when we came back they were rude and really dismissive of us.....these guys are shady!! Never again!
Compact (Ford Focus or similar) is the most frequently booked car hire type from NU Car in Miami.
NU Car has 1 car hire location in Miami. Take a look at our NU Car hire location map to find the best car hires near you.
No (according to our data)
No (according to our data)