Gatlinburg hotels near Gatlinburg Ziplines

Cons: Took forever to get breakfast

Cons: Didn't realize I didn't receive my hilton points when booking through a third party. That was what I was told by the staff.

Cons: Check in staff not so friendly, no morning room service, not as big as other Hilton’s we have stayed at

Cons: You all are doing well. Thank you for a wonderful stay :)

Cons: Property is worn out and looks decades old in style. Just a very outdated atmosphere. Room did not get cleaned one day. Maid went in took his/her tip, barely took the trash out, and left everything as she/he found it.

Cons: The staff could be better

Cons: We stayed for a week, most people/families don't, which means that there are a lot of rooms to turn over every day. House keeping has more than they can handle, and on two occasions our room was not cleaned until 5:00 P.M. Check in appears to take a while (that wasn't the case for us), not sure why.

Cons: We were told we would have two queen sized beds and received two full size beds. For paying as much as we did, not a very nice room at all.

Cons: Ate dinner downstairs at the onsite dining area. Didn't care for the Greek Chicken w/Couscous. Very dry

Cons: Gym was closed; crowded lobby and slow service from the front desk. The fridge in the room was not very clean.

Cons: The pool had way too much chlorine all the kids were coughing and their eyes were burning but the area was very clean.

Cons: The coffee. Fresh brewed in lobby would have been nice. Furnishings were scuffed badly.

Cons: Nothing.

Cons: The beds were very hard. The bathroom could have been cleaner. I also didn't expect to have well worn towels and very old soap (had brown spots all over it if in enclosed package).

Cons: The parking garage was horrible. Spaces are too narrow.

Cons: Pool was under construction and the website should have told that. I chose that one because it had an indoor pool and hot tub and pause about $50 more a night since other hotels had seasonal ones that weren't open this time of year.

Cons: no coffee packs in room, shower had slow drip, balcony overlooked the roof to the pool and hot tub

Cons: The bathroom was tiny and crowded as was the room. The walls were so thin that we could hear the phone conversation of the man in the next room as well as the female that was on the other end of the phone line. The "Mountain-side View" that we were supposed to have was the employee parking lot and a steep hill with a lot of trash and debris on it. The Kayak website leads you to believe that you can get a Smoking room, but you are not allowed to even smoke on the balconies of these rooms as it is a "No Smoking on the Grounds" property.

Cons: The refrigerator made a noise all night. The heater was either burning hot or off which made it a icebox.

Cons: The only complaints I have are minor. The parking garage has some weird parts to it. It's clearly conformed to the mountain behind the hotel. Also the lamps between the beds didn't work, but the staff probably would have fixed it if I had let them know. Also there were plenty of other lights in the room.

Cons: All rooms are accessed from the outside (no internal hallways). You don't have to go into the lobby to gain access to the stairs up to the room. The pool was warm however, it was over chlorinated like most hotel pools. Bathroom was very small and I could tell the place was slowly being updated. I think that the price for this hotel was a lot more than it should have been. This hotel would fit most people's needs its not the best nor the worst.

Cons: When walking into the room for the first time it was damp. We turned the fan in the bathroom on and opened the balcony door for a bit to let it air out. It never really seemed to 'dry out' in the room. That's okay, there was so much to do in and around town, we mostly slept there. You can hear traffic from parkway in the room.

Cons: N/A

Cons: Parking was limited. Fireplace didn’t work.

Cons: traffic noise

Cons: Well I thought everything was great so I dont know what could have been better. Loved it. Pool was warm.

Cons: It was a little hard at times to get in and out with all the traffic

Cons: Balconies could use some privacy feature. You feel like you’re on top of your neighbor. The room had several dead bugs on walls towards the ceilings.

Cons: They overbooked and sent us to WildBear Inn, a two star hotel at Pigeon Forge. Before that, they sent us to a better one, which is operated by the same company as WildBear Inn, and took us almost one hour to wait for check-in, but that hotel told us they sent us too the wrong one, since they also overbooked. We paid much more than the price for a two star hotel at that far, but finally we could only go there and just got two free pancakes for they mistake. Who need to pancakes!

Cons: They don't have breakfast included :)

Cons: Dirty, out of date, loud guests, overall just a nasty place.

Cons: Bugs in the bed!!!!

Cons: Room had funky smell early check out 1000am

Cons: Poor internet connection.

Cons: The rooms are a bit outdated. My coffee wasn't replenished everyday

Cons: Carpets need replaced and the room was a little dated but over all a very good experience

Cons: Price too high for a hotel with only 1 functional pool, old dirty rooms, no breakfast options.

Cons: There were hair all that came out of the Jets when you turned the jacuzzi on. Ewwww.

Cons: The bathroom needs some major TLC.

Cons: The pool was so dirty that we couldn't even swim in it. My granddaughter threw a swim stick in and we couldn't even find it. At night when the pool lights were shining, you could see bits of white floating all over.

Cons: Everything else was nothing I would ever go back to. The staff was more then helpful however the rooms themselves were completely dated with box TV's, hard beds, hideous bathroom interiors and no water pressure. We had a couple problems with a few bugs in our room. One on the ceiling one in my folded hotel towel when I opened it and one on the floor. Needless to say between the uncomfortable bed and bugs we did not sleep at all.

Cons: The drive up to the room was very steep, was unaware that there were steps or an easier way to walk back to our room until the last day. Wish when we checked in they could have told us that. But that is really the only complaint I have about our while stay.

Cons: Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.

Cons: We heard the t.v. in the room next to ours.I believe that the room was empty

Cons: Tv and wifi didn't work

Cons: Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices

Cons: the room smelled like pets had an accident in their and it was being covered up, when you use the heater you could smell the pets then.

Cons: Beds uncomfortable Room location within complex, car could not make steep climb due to rain, kept sliding down was afraid to continue trying, had to park on lower level in rain and had to hike the hill with all our luggage No ice or vending on upper levels had to walk to office in rain climbing 2 steep hills for ice

Cons: Cleanliness if the room, lock broke on the door , one bed was lower than the other

Cons: Dated, they need to spend some money to upgrade. But it was OK.

Cons: Climbing that hill to our room

Cons: Rooms haven't been updated for probably 30+ years.

Cons: Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.

Cons: Everything was totally outdated,19 years ago I bought the same TV that was in my room.Bath was so stained we didn't even shower in it.Carpet was outdated ,torn and had paint stains on it.The Vertical blind didn't work properly,had to close some of the vanes by hand.Furnuture was From the 80's and worn. Weekend rate paid $$$ and was horrible dissapointment

Cons: The room wasn't as clean as I hoped. The floor was a little sticky. We also had made reservations for two double beds but only had a single king bed when we got there. I called the front desk about it and they said they were booked, sorry about our luck basically.

Cons: No breakfast included; phone in room did not work

Cons: Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.

Cons: The furniture was old. The carpet should be replaced. The stains on the chairs were unsettling. The entire bathroom needed refurbished 15 years ago. How is it possible that in 2016 there was a tube TV in my room?

Cons: For the 3rd time we didn't get the room we booked. Rub had hair in it from previous guest. Pool is still broken, have a second pool up near office that works.

Cons: cant think of anything

Cons: Was Christmas day when we checked in and being the holiday I can understand the strain of maintaining levels of service. were given a room on the 6th floor which ended up having not been cleaned. Walked in to someone else's mess, guess the room had been cleared off the computer so as to be let out again. So we hauled our gear back down to the lobby got another room that worked out fine for our 2 night stay. Couldn't find the TV remote there which was found later under/behind the bed headboard. Before finding called desk about it. Maint. man brought one in less than 4 minutes. Wow! Was nice/pleasant as he programed it to work. Overall visit was good with a few bumps. Enjoy.

Cons: Unattentive , uncaring staff. No breakfast as advertised, dirty. Foyer/front desk is the only nice thing about this hotel. Needs upgraded badly. Tub was atrocious. I asked for shower gel and was given a free sample of shampoo from a magazine. My son had a wire stuck in his foot from the crumbling wall of the kiddie pool. Maintainence man told me if I didn't like it to go to a different pool. Terribly disappointed. Wasted so much money. I'd never use this site again. Took friend her husband and family with us, utterly embarrassed. No compensation whatsoever considered

Cons: When we got there the woman could not find our room. I booked through kayak which sent us to getaroom.com, the staff at getaroom handled the situation well considering the mistake on someone's part. Either way it took an hour to check in. Then one of my kids got 23 dollars stolen out of his pants. When I reported it the lady (at the hotel) disregarded it saying the maid thought it was a tip....but it makes sense, every maid should take what they want from kids pockets. Really though for the money I just expected decent humans working for them and none were found. Find another hotel its Gatlinburg, there are plenty.

Cons: This is an older hotel. Could use some updating, but for the price it's great. I have noticed other comments about the steep hills & walking...so you have to keep in mind that you are in the mountains! :)

Cons: A little dated Pillows were flat

Cons: The fact that there was dead bugs and I had to kill a few myself. And of course it didn't look as nice as the pictures.

Cons: Check out time should be later. Check in is 4:00. Check out time should be at least 11:00.

Cons: No coffee in lobby

Cons: We arrived late at night, after 2am, and there was no one at the check in counter, only a sign saying "be back soon". After sitting in the lobby for more than half an hour whole the security guard stated at me and at his phone, a desk clerk finally arrived to check us in. Parking was limited, but they were accommodating by basically not enforcing any parking rules as long as we were not blocking someone in. They put us in a handicap room, which wasn't a problem in itself, but the bathroom door slides open and shut for ease of access and unfortunately it wasn't well oiled so we weren't able to ever fully open or close the door. I did report the problem, but don't know if it was ever fixed as we were only there 2 nights.

Cons: Beds are very uncomfortable. Our room balcony was in the pool area and it was at least a 100°+ when you walked up to go to our room. I just believe you should know that. And the pictures looked a whole lot nicer to me.

Cons: The second you walk in the room, we opted for the poolside option as we were planning to spend time in the pool with our two small children, all you could smell was chlorine, not to mention the room was about 87 degrees when we first walked in. While looking around our room, we found lots of great treasures, old Broken Oreos in the carpet (carpet looked like it hadn't been vacuumed in about a month) , the bathroom was disgusting you had to hover above the toilet, the shower curtain had something streaked down it, looked like makeup maybe?? Who knows. There was brown matter streaked on the wall I could take a guess on what it was. It looked like feces. The tv kept cutting in and out with sound and picture so that was a no go when my 3 year old asked to watch cartoons before bed. We decided to check out the beds to see what they were like since the rest of the room was absolutely disgusting. On one of the blankets there was red lipstick. And on the sheets there were big black hair. In more spot than one. So I'm guessing the sheets hadn't even been changed? Needless to say we grabbed our bags and our two small children and got the heck out of there, we didn't even stay the night. Then the whole trip was spent attempting to get our refund back as we ended up having to spend money on a different hotel for our trip. And then they tried to tell us that we had to pay for the first night even though we didn't stay. We will not be back. Waste of money and time out of our trip.

Cons: There were a few things broken in the room, the walls are thin, and the pool shouldn't close so early or should have an adults only time. The children spoil the trips

Cons: It is no fault to the people that work there, but the building itself is in need of some TLC. You can tell that is what they are working on, but I couldn't help but notice

Cons: Pool area needs upgrade and was glad to see its in the plans for the coming year There were no towel racks in the bathroom and the water never got hot.

Cons: Pool area and hallways were hot.