Cancún hotels near Playa Gaviota Azul

Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Cons: Intermitent Wifi and Cable TV, extra charges for additional person.

Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Cons: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Pros: The staff, property, services, and landscape are amazing

Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Pros: Amazing staff service

Cons: Food.

Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Cons: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Pros: Everything is perfect!!

Pros: Staff was always friendly and very attentive. Beautiful resort.

Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.

Cons: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Pros: We liked a good food and service was excellent

Cons: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner

Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!

Cons: There is nothing we didn't like!

Pros: the massages at the spa were incredible!!

Pros: Room was clean. Staff were friendly and helpful.

Cons: Food is just okay. Not sure if it's because it wasn't peak season by then.

Pros: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Cons: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Pros: Best on the strip

Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!

Pros: Nice food and stuff.

Cons: Room with two separate beds. Uncomfortable

Pros: It was relaxing, i enjoyed the ocean and the staff was very good

Pros: Excellent In All Respects

Cons: None

Pros: I came few days ago, but I still have no words to express all my admire for this hotel. It is worth every dollar and even more. Professional Stuff, excellent food(they have Buffet, but every from 7 restaurants are a la Carte). Hotel has own large beach, on the best location in Cancun. I have been many times in Cancun, in many nice hotels. This is the best one in Cancun, I am so sure. You need only to aviod so called "Guest Services Desk". It is Timesharing company. You will lose precious time for one scrap bag - 5 USD worth.All drinks are premium quality and they have very good choice for every taste. All Rooms have magnificient ocean view.The centre of nightlife is only 1 km from the Hotel. Go to website of this hotel.Everything is true.

Pros: Good food friendly staff 24/7 room service nice steak large selection of alcohol pool nice

Cons: Housekeeping on room could be more reliable and frequent, no free internet, no shuttle service for airport

Pros: Loved the spa area but services could have been better, food/rooms/staff were outstanding

Cons: Needed a better wine selection, more night life (place to dance)

Cons: We felt a bit rushed at "Maria- Maria"and"Chef's Plate". House wine is not good. You would save $$$ by offering a better wine, and not having guests order mixed drinks. Fois Gras at your restaurants was not good. List it as a pate', which is what it is! Overall, though,......you have a wonderful hotel, and I thought you did everything perfectly. I would look forward to the day that I may return.

Pros: The staff was very helpful, even though I had problems expressing what I wanted.

Cons: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...

Pros: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Pros: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.

Cons: The birds who fly in in the morning to steal my breakfast at the morning buffet.

Pros: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.

Pros: Waterfront well maintained hotel. Ocean view rooms are great Pool is really satisfying. Beach is clean Staff is really great

Cons: No airport transfer was a disappointment, But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...

Pros: Beach quality, friendly staff and cleanliness. Also, location.

Cons: The jacuzzi’s were not heated. There were rainy days when we stayed so the water was freezing it would have been nice to get in a hot jacuzzi.

Pros: The room was charged and I was never able to check in had to look for another last minute hotel

Cons: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.

Pros: The beach front

Cons: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!

Pros: the rooms had a crisp clean feel. the phone service was good and the beaches were clean

Cons: when we arrived we were called by guest services to say they had a welcome basket. turned out to be a sales pitch.

Pros: Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable.

Cons: The room we had (a cheap rate $105) needed updating as it hadn`t been refurbished since the hotle was built I should think! Tiny oldfashioned bathroom and strange stone/concrete floor in the bedroom. Aircon was of the older type although it worked fine.

Pros: newly remodeled but lack of detail finish.nice pool and beach

Cons: lagoon side facing busy and noisy traffic and poor window noise abatement.When I requested to switch to ocean side,Ms.Fernades,front desk staff, showed no consideration to my issue and insisted a rate increase of 35% to switch.Why would I pay extra if I am already paying top dollar for this over rated hotel and extremely insensible to customer needs.

Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.

Pros: Location

Cons: Where should I start

Pros: Amazing Service! They were so kind and respectful.

Pros: Excellent staff attentions

Cons: There's not towels for beach.

Pros: - Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine.

Cons: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.

Pros: Lazy/rude just seems like they are not in the customer service business

Cons: Just really bad service

Cons: Hot water was in and out

Pros: Bed comfortable, room clean, hotel staff friendly and helpful

Cons: If the hotel had a beach

Pros: perfect location for cancun nightlife scene and transportation in hotel zone

Cons: strange smell in room from the cleaning products, possibly used to cover up moldy smell

Pros: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season

Cons: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.

Pros: Very settled and consistent, good service

Cons: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..

Pros: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.

Pros: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling

Pros: As expected, brilliant

Cons: Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju

Pros: The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!

Cons: There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m. This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.

Pros: Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.

Cons: We loved everything.

Pros: Malls within resonable walking distance in both directions.

Cons: The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.

Pros: Location

Cons: First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.

Pros: Complimentary wi-fi. Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes. Beach front. Friendly staff. Modern rooms. Good breakfast.

Cons: Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked. Sheets had stains. Both rooms had a strong odor coming from the drain in the shower. The bar, restaurants, and room service only accept credit/debit as a form of payment, You can hear everything in the hallway from the room.

Pros: We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.

Pros: The location is good; a short walk to the luxury shopping at La Isla Mall.

Cons: Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.

Pros: Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.

Cons: Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.

Pros: I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds

Cons: The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck

Pros: This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious

Pros: The breakfast buffet was wonderful!

Cons: Some of the rooms are ridiculously small and feel damp. The people who clean did not always do a complete job and did not refill the fridge as asked.

Cons: They treat us very badly. It was not possible to go to beach because there were works and they did not tell us. Far from everythin. The price of the room is cheap but the rest of the services, shop, etc. of the hotel is expensive. The internet access was very 5 $ ....The staff in the reception were not very nice....completely overcharged...many people were leaving the hotel...very dissapointing...

Pros: friendly staff & good breakfast..

Cons: It's no beach in the hotel... terrible..

Pros: The location of the hotel is good, just walking distance from two shopping plazas, one on either side of the hotel.

Cons: No opening to the beach is the minus point of this hotel.

Pros: I had a studio room, and it was clean and big, with a balcony facing the ocean. It was quite easy to get around, since there is a taxi and bus stop next to it. There is also a small shopping mall and a few restaurants across the street, and a bigger shopping mall a few hundred meters away. In the shopping mall across the street there is a travel agency that offer excursions (e.g. to Chichen Itza) much cheaper than the guy sitting in the hotel lobby.

Cons: They quote the price in dollars, but when you pay they convert it to pesos using a bad exchange rate, making it more expensive than you think it is. Also, the A/C was a little bit too effective. It was too cold having it turned on, so I ended up not using it. I was there during low season, so it was quiet, but I can imaging it can be quite noisy if there are lot of guests staying at the hotel, since the sound proofing was quite poor. I could hear my the people next door quite well when they were talking or watching TV. The room also could need a few more lamps, since it was quite dark in the evening, even with all the lights turned on.