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Hotels near Cancun Airport

Hotels near Cancun Airport

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Cancun (CUN) - Cancún, Quintana Roo, Mexico
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Best hotels near Cancun Airport

Cleanliness
9.6
Comfort
9.6
Facilities
9.5
Location
9.3
Overall
9.7
Overall 9.3 Excellent
Based on 485 reviews
Cleanliness
9.6
Comfort
9.6
Facilities
9.5
Location
9.3
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.6
Location
9.3
Services
9.5
Staff
9.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.4
Location
8.8
Overall
10.0
Cleanliness
9.6
Comfort
9.7
Location
9.2
Services
9.6
Staff
9.6
Cleanliness
9.8
Comfort
9.8
Location
9.5
Services
9.8
Staff
9.6
Cleanliness
9.6
Comfort
9.3
Location
9.2
Overall
9.0
Services
9.5
Cleanliness
8.9
Comfort
9.0
Location
8.7
Services
9.4
Staff
8.8

Excellent 10.0
Pros: Everything was exceptional. Would highly recommend for a nice couples getaway. We had the Master Suite and it was absolutely beautiful.
Cons: There was nothing I didn’t like about NIZUC
Excellent 10.0
Pros: It’s beauty. The cleanliness, the service . Everything was perfect!
Excellent 9.6
Pros: Very elegant, classy, nice atmosphere and excellent service. I highly recommend.
Cons: Ni restaurant is little overpriced comparing to the quality and quantity.
Excellent 10.0
Pros: exceptional service, quality staff, beautiful design and spacious well taken care of rooms
Excellent 9.2
Excellent 10.0
Pros: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were
Cons: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa
Excellent 10.0
Pros: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.
Cons: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high
Excellent 10.0
Pros: The design.
Excellent 10.0
Pros: Architecture
Excellent 10.0
Pros: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Cons: Nothing to doesn't like there.
Nizuc Resort and Spa - Cancún
Rated no. 1
9.3
Excellent 9.3
Based on 485 reviews
Details
Reviews

Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Food
10.0
Location
9.4
Overall 9.7 Excellent
Based on 44 reviews
Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Food
10.0
Location
9.4
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Food
10.0
Location
10.0
Cleanliness
9.7
Comfort
9.7
Location
9.2
Services
9.7
Staff
9.7
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Excellent 10.0
Pros: all luxury, excellent hotel
Cons: all luxury, excellent hotel
Excellent 10.0
Pros: Literally everything from the check-in to check-out was AMAZING - personnel, cleanliness, accommodations... you have not a single thing to worry about - as if some nice angels have taken you under their care till the moment you leave the premises. Would recommend it to everyone who wants to have the time of their lives in Cancun😍 All the facilities are fit to accommodate the needs of each client. No lines, attention and a-la carte service everywhere you need💋
Cons: The toilet flush makes the noise as if you were on a plane))) might be a bit disturbing for the one who isn’t participating ;) An the Fuego restaurant chefs make the dishes that should never exist. Sorry)
Good 7.0
Pros: Loved the Aurora for the variety in the buffet. Restaurants were all good. Beach area nice.
Cons: Hot tub would randomly turn back on after use, had tto unplug it. Bedroom phone not working when received a phone call. And a man with a clipboard unlocked the door and walked in without ringing the doorbell. I was getting out of the shower. VDRY UPSET THAT HAPPENED!
Excellent 10.0
Pros: Clean fresh hotel. Amazing staff, waiters, chamber maids, coffee shop staff, chefs, beach staff and life guard. Always friendly and welcoming. Excellent 2 weeks 😊
Cons: Nothing
Excellent 10.0
Pros: I loved the staff! So happy, warm and accomodating! Everything was at our fingertips. The facilities are SUPER CLEAN. I truly felt relaxed while walking through the halls at the resort.
Cons: Nothing really, except for hard push on sales for Palace membership.
Excellent 9.0
Pros: The resort was fabulous! The staff was so welcoming and friendly, they really all went above and beyond to make our stay great.
Cons: The sales pitches were a bit aggressive.
Excellent 10.0
Pros: The remodeled areas were beautiful. The staff was more than exceptional and took very good care of any need we had. Overwhelmed by our stay that we can’t wait to go back.
Excellent 10.0
Pros: Wonderful hotel. Excellent food, fun swimming pools, and just outstanding service. Then the 2 for 1 room deal really made it worth it.
Cons: The rooms could use a little updating, but the beds were comfy.
Excellent 10.0
Pros: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!
Cons: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.
Excellent 10.0
Pros: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.
Excellent 10.0
Pros: I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.
Cons: I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.
Excellent 10.0
Pros: We really liked the location. The hotel is located in the hotel zone but really close to the airport. My wife loved the spa! The staff were friendly and housekeeping did a nice job every day. We had spectacular views day and night. We would come back!
Cons: The hotel is a little bit older than others in the Hotel Zone but everything else made up for it.
Excellent 10.0
Pros: The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!
Excellent 10.0
Pros: Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!
Sun Palace Cancun - Cancún
Rated no. 2
9.7
Excellent 9.7
Based on 44 reviews
Details
Reviews

Cleanliness
8.8
Comfort
9.2
Facilities
2.0
Location
9.0
Overall
2.0
Overall 9.1 Excellent
Based on 25 reviews
Cleanliness
8.8
Comfort
9.2
Facilities
2.0
Location
9.0
Overall
2.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
8.0
Overall
2.0
Cleanliness
9.5
Comfort
9.5
Location
8.0
Services
9.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
9.4
Services
9.2
Staff
10.0
Cleanliness
6.9
Comfort
8.8
Location
8.1
Services
8.8
Staff
8.8
Cleanliness
8.8
Comfort
9.2
Location
9.6
Services
10.0
Staff
10.0
Cleanliness
7.5
Comfort
8.3
Location
9.2
Services
10.0
Staff
10.0

Excellent 10.0
Pros: The room was clean, big, and very nice. The hotel services were great. The check-in and check-out were fast and smooth. They gave e great suggestion about restaurants, diving, and night life. The hotel restaurant had a good food choice
Good 6.3
Pros: Pleasant helpful host Arty beautiful apartment
Cons: I have learnt that sea view doesn’t mean viewing the sea unless you go to the edge of the balcony; that there are apartments like on Airbnb offered on booking (not serviced apartments but simply apartments that are not regularly cleaned, where towels are not changed, where luggage cannot be stored upon checkout).
Excellent 9.6
Pros: Our host, Agustin and Sandra were really kind and helpful. Agustin waited our arrival in the and show us everything, also left some water and beer in the fridge as our present. During our holiday he was available in 0-24 if we needed help/info. On last day, Sandra was there on time to pick the keys up and help us leave the hotel. You can have trasnfer services if you need, this is also really cool.
Excellent 10.0
Pros: Excellent location! Restaurants right across and a 24hr supermarket! Sandra and Augustin were great hosts! They arranged for everything I asked for and answered all my questions about Cancun. You can gte buses right outside the apartment in case you dont have a car. Apartment is lovely! Very homely and comfortable and is beachside. Pool and Gym were fantastic too.
Excellent 10.0
Pros: Agustin was very efficient and messaged us beforehand regarding meeting us on arrival. He was so helpful and a delight to meet. The condo was lovely and the pool and beach were fantastic. It was very easy to catch a bus right outside to go to the end of the strip and Downtown. Thank you for making our stay so easy. Would love to stay again if we go back to Mexico.
Excellent 10.0
Pros: Our staff were superb, very well organized and looked after us TOP.
Okay 4.2
Pros: The staff was very friendly and helpful. Great beach area!
Cons: No hot water when taking a shower, could hear through the walls, they were renovating so it was a construction zone and the pool was closed for renovation.
Yalmakan - Cancún
Rated no. 3
9.1
Excellent 9.1
Based on 25 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.3
Facilities
9.0
Food
10.0
Location
8.7
Overall 8.7 Excellent
Based on 60 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
9.0
Food
10.0
Location
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.9
Location
9.3
Services
8.6
Staff
9.6
Cleanliness
9.3
Comfort
8.0
Facilities
8.6
Food
10.0
Location
6.8
Cleanliness
9.8
Comfort
9.9
Location
8.5
Services
9.5
Staff
9.3
Cleanliness
9.5
Comfort
9.0
Facilities
8.0
Location
7.7
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
10.0
Comfort
9.5
Location
9.5
Services
9.5
Staff
10.0

Excellent 10.0
Pros: Definitely will be back!!!!
Excellent 9.0
Pros: The whole property was beautiful and spacious.
Cons: nothing
Poor 1.0
Pros: The food was great. The restaurants have plenty of options available. The staff at the restaurants are also good.
Cons: I was disappointed when cockroaches appeared in my room walking on the TV. We saw cockroaches two days. Besides, there was a bad smell in the bathroom when we first entered the room.
Excellent 10.0
Pros: The service was excellent and well staffed with experienced people. Food quality was consistently excellent and everything was kept clean.
Cons: Nothing to fault.
Excellent 10.0
Pros: The service and food
Cons: Not enough heated pools
Excellent 8.0
Pros: Broken Elevator & we were given room on third floor. Mattress & pillows was uncomfortable, Beach was not good but everything else met our expectations. Food was great & All services was excellent.
Cons: Uncomfortable Pillows & Mattress; broken Elevator & we were on third floor; No sofa/ Couch in the room. They advertised resort credit for guests staying over 5 nights. We stayed for 6 nights but were denied the credit because we booked through bookings.com.
Excellent 10.0
Pros: The client service was excellent and very professional
Excellent 10.0
Pros: We had an amazing experience at Moon Palace. Everything is superb! The food, the service and amenities. La trattoria (Italian restaurant) was the highlight of our dining experience. We enjoyed the food and drinks at Palapa Delfines by the pool. Breakfast and lunch at El Manglar. The service is absolutely wonderful. Definitely coming back when in Cancun.
Good 6.0
Pros: Evening views, restaurants food and service. Clean pools and spacious.
Cons: Dead cockroach in the 'clean room' People put adjacent room with adjoining door although the hotel is at significantly reduced capacity. Very drawn out process booking extras and checking in, +1hr each. Lots being sold but not available.
Poor 1.0
Pros: To work on staff
Cons: The cleaning room they slander us
Excellent 10.0
Pros: The pools, the restaurants, the staff!!
Cons: Nope!
Excellent 10.0
Pros: Sunrise, Nizuc and Grand all are very well connected with easy shuttles all the time. Had extensive restaurant choices. Excellent service all the time.
Cons: Not too many electric outlets in coffee shops/public places.
Excellent 8.0
Pros: Large complex that sits alone one way in one way out with guards at the gate checking everyone. Very safe. Many restaurants and the food was very good. The staff was friendly from the people checking us in to the ones waiting on us. Very clean.
Cons: The beach is pretty nasty but we knew that going in and the pools make up for it. Would of liked an adult pool heated with a swim up bar. The drinks were just ok for an all inclusive. Definitely had better at other all inclusive vacations.
Excellent 10.0
Pros: Hotel amenities & location are excellent.
Cons: Resort credit points are useless in the stores. Each store allows use of resort credit to SAME 3 to 4 items. FYI. We left $400 out of $500 unused. No sense buying a fancy plastic shopping bag with $500 resort credit & still have to pay $ 34 out of pocket
Excellent 10.0
Cons: Been several times. Always nice.
Mediocre 3.0
Pros: entertaining
Excellent 8.0
Pros: Location and staff are great. Resort is awesome.
Cons: Food wasn't that great. I'm a picky eater but there wasn't a real big selection from day to day.
Excellent 9.7
Pros: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Cons: There was nothing not to like.
Excellent 8.2
Pros: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Cons: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Moon Palace Cancun - Cancún
Rated no. 4
8.7
Excellent 8.7
Based on 60 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
7.3
Food
3.0
Location
8.2
Overall 8.4 Excellent
Based on 659 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
7.3
Food
3.0
Location
8.2
Cleanliness
6.5
Facilities
6.5
Food
3.0
Location
8.5
Overall
6.5
Cleanliness
8.8
Comfort
9.0
Location
8.5
Services
8.8
Staff
8.9
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.9
Comfort
8.6
Location
8.0
Services
8.6
Staff
8.5
Cleanliness
9.0
Comfort
8.9
Location
8.2
Services
8.5
Staff
8.6
Cleanliness
8.7
Comfort
8.7
Facilities
4.0
Location
8.3
Overall
6.0
Cleanliness
8.9
Comfort
8.8
Location
8.9
Services
8.4
Staff
8.6

Excellent 10.0
Pros: Very clean and modern! A bit nicer than your average Hampton Inn! Very friendly staff and a tasty breakfast!
Excellent 8.0
Pros: Facilites, surroundings, very nice place
Cons: A bit more kindness to pax at the reception and when serving breakfast
Mediocre 3.0
Pros: The location is only useful for the night before a flight. There is a small shopping center that it is a part of, with Walmart grocery, Starbucks, Sally’s beauty etc.
Cons: I stayed once before, and it was ok. But this stay was awful and I’ll never be going back. Curtains don’t close Noisy AC not working Only one outlet, only on one side of bed No USB No coffee cups and only 1 coffee packet Only water etc for one person Sheets never ironed Hard uncomfortable pillow Hard bed that hurt my back Had to move rooms at almost 1am (and wake up at 6.30am) Not told breakfast was included or when it was served Shuttle not on time/ runs irregularly and doesn’t start until 9am (the next one is 10.30am)
Excellent 8.0
Pros: Location..staff and breakfast..
Cons: No local calls from your room and no washcloths
Excellent 10.0
Pros: The staff here were incredibly friendly and helpful! Check-in was fast, they helped to orientate me as to where the pool, restaurant etc was and they even ordered me a taxi for my departure early the next morning. The room is simple, but comfortable and very quiet. This location is good if you need one night before a flight, but it is too far to enjoy the city. That said, it is located in a small shopping square with TGI Friday's, Sally's beauty, Starbucks etc.
Cons: The doors slam in the hallway, so other guests arriving late/departing early wake you up. I think it too expensive...
Excellent 10.0
Pros: I liked the location. Especially since it’s a pay to get in the parking lot plus a security guard patrolling the area. I felt like I was safe and my car. The breakfast was incredible as well. Totally worth it.
Good 6.0
Pros: It is good located
Cons: It do not have airport shuttle
Excellent 10.0
Pros: Reception
Cons: Luke warm coffee
Excellent 8.2
Pros: Clean and comfortable.
Cons: Nothing fancy. Book online or its a little overpriced.
Hampton Inn by Hilton Cancun Cumbres - Cancún
Rated no. 5
8.4
Excellent 8.4
Based on 659 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
7.8
Location
8.6
Overall
7.9
Overall 8.3 Excellent
Based on 2,377 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
7.8
Location
8.6
Overall
7.9
Cleanliness
8.8
Comfort
9.2
Facilities
9.2
Location
8.8
Overall
9.2
Cleanliness
7.5
Comfort
7.5
Facilities
7.5
Location
7.5
Overall
7.5
Cleanliness
8.8
Comfort
8.6
Location
8.6
Services
8.3
Staff
8.3
Cleanliness
8.6
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
8.0
Cleanliness
8.3
Comfort
7.3
Facilities
7.6
Location
7.6
Overall
7.6
Cleanliness
8.6
Comfort
8.5
Location
8.6
Services
8.2
Staff
8.4
Cleanliness
8.4
Comfort
8.4
Facilities
9.3
Location
8.5
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Facilities
7.1
Location
8.6
Overall
7.2
Cleanliness
8.5
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.2

Good 7.0
Pros: No breakfast Rooms are small, suited best for short stay prior to travel.
Cons: Did not offer breakfast. Prior to travel, that would have been appreciated. We had to go across the street and get something at a convenience store to eat.
Excellent 10.0
Pros: I had to stay for one more night due to a flight change and this option turned out to be excellent. Very close to airport, with a free pick up you service in no time. Internet is a bit slow though, but the property is very nice.
Cons: Slow internet.
Excellent 10.0
Pros: Free shuttle to airport.
Excellent 9.0
Pros: Close to the airport with good reliable shuttle. Comfortable bed. Nice premises with a beautiful pool. My stay included breakfast and I could order anything I want,which was excellent.
Cons: WiFi didn't work well. I could only sign in when I was near the lobby, not in my room, and than my phone canceled the sign in because it was not a secure connection. The shower stall leaked, so the whole bathroom floor was soaking wet. Because of Covid they cleaned very well, but then they put everything in plastic, even the coffee machine. Such a waste of plastic. Not necessary.
Excellent 9.0
Pros: Clean and good restaurant attached
Excellent 10.0
Pros: The system setup to aide and assist Covid Quarantine (no fly) victims.
Cons: It needs more Vegetarian and pescatarian options on the menu. I couldn¿t get a simple Lettuce tomatoes and onions on a roll
Excellent 10.0
Pros: ROOM AIRPORT SHUTTLE OVERALL SERVICE
Cons: N/A
Excellent 10.0
Pros: Proximity to the airport, yet no noise from aircraft. Very nice pool area to relax.
Cons: Nothing.
Excellent 10.0
Pros: The pool, the Air Conditioning is wonderful, the Wifi is strong and the free shuttle is very convenient
Cons: There were no problems at all
Excellent 10.0
Pros: It was close to the airport, and we needed to stay one night. But the breakfast was excellent and included. Not a buffet, but a sit down prepared meal.
Cons: The pool needed cleaning when we tried to swim in it, so we sat in the amazing hot tub instead.
Okay 4.0
Cons: Our Wait staff for breakfast in restaurant not friendly and the telephone # giving to me for free shuttle from airport did not work so we had to pay for a taxi. Not happy at all about that.
Good 7.0
Pros: It was quiet and clean.
Cons: Slippery floor
Excellent 10.0
Pros: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.
Okay 5.0
Pros: Quite out of the way location
Cons: No coffee available when I was catching early flight
Excellent 8.0
Pros: Close to airport. We arrived late and didn't want to bother with a long drive to resort.
Cons: Restaurant was expensive
Good 6.5
Pros: Its ok
Cons: Room service terrible
Excellent 10.0
Pros: Location
Cons: No
Excellent 10.0
Pros: The breakfast was delicious & the front desk clerk was very friendly & easy to speak to.
Excellent 10.0
Pros: Room, gardens, pool
Cons: food in Breakfast and room service could be better, there is a good selection though
Excellent 9.0
Pros: The free shuttle made the price worth it for sure. A lifesaver. Also the restaurant was surprisingly good. A/C was great. Good shower.
Cons: For an airport layover, it's perfect. But it wouldn't be great for vacationing due to its location. ... Room wasn't as sparkling clean as the smell of cleaning products would suggest, but nothing that bothered us much.
Mediocre 3.0
Pros: free shuttle. nice looking room but see below.
Cons: The hallways (at least the 3rd and 4th floor near room 405) smelled toxic. Our room, less. Don't know if due to recent painting or other maintenance but it smelled very bad. We held our breaths in the hallway. We kept our window open which helped.
Okay 4.0
Pros: How close to the airport it was!
Cons: The staff and restaurant in the morning was horrible.We went down for breakfast and ask to sit outside and was told no because the waitress outside was too busy.We sat inside and started to look at our he menu and after 20 minutes and no one helped us.
Excellent 10.0
Pros: Customer service.
Cons: No
Good 7.0
Pros: Free shuttle
Cons: Over charged for food by the pool
Excellent 8.0
Cons: Airport shuttle was great on way back to airport but their time estimates for pickip were off. They said shuttle would be there in 15 but it took over 30 mins. No biggie but could be improved.
Good 7.0
Pros: Literally, not one vegan item in menu for any meals. 1st room had broken toilet, 2nd was right by elevator, 3rd by noisy rooftop AC generators. 4th was beautiful garden pool view and very comfortable room. Lost lots of time changing rooms.
Cons: Not one vegan item on menu. Restaurant manager had nice idea to print out menu if vegan restaurant across town and had it delivered. Meant waiting hours to eat. At least I got food but wish restaurant had even bread for sandwich that was vegan.
Excellent 10.0
Pros: Omar at the front desk saved our vacation by lending us his phone charger and putting us in a room when we arrived with blocked credit cards and a broken phone charger. Their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab. The eponymous courtyard is beautiful. Nice pool, whirlpool and hot tub. Many of the trees, shrubs and flowers are identified by placards and several species of birds visit or spend the day there. A great place to begin and end your vacation in Playa del Carmen or Tulum if you get in late and/or leave early.
Good 6.0
Pros: Proximity to the airport and free shuttle. They had a room available so I was able to check in early.
Cons: I felt it was a little overpriced versus the competition for what you got. The acoustics weren't good- you could easily hear clearly in the room next to mine (luckily it was just the TV, but I knew exactly what they were watching).
Okay 4.0
Pros: the pizza restaurant was good
Cons: it is a time share hotel which is fine but as always you are treated as economy class when there. the first room they assigned had someone sleeping in the bed. then they did not have the type room we paid for and refused to give a slight upgrade.
Okay 4.0
Cons: The room wasn't clean, smelled terrible, and wasn't very well lit. Bathroom wasn't very clean either. Would not recommend this hotel to anyone.
Okay 4.0
Pros: Dios was good service was ok.
Cons: I has to Call front desk three times in the same night,diferente things where broken. Fue shower head was not spraying water the tv channels where hoy programed and fue ac unit did not cool.
Okay 5.1
Pros: The staff was nice and it was easy to get to the airport.
Cons: Tried two different rooms, both were moldy and the blankets were damp. If you have any respiratory issues or allergies to mold you should probably avoid. Wish we had just stayed in the hotel zone since there were rooms only a bit more and they were on the beach. Probably shouldn't walk barefoot either. The carpets were old and matted down and felt dirty.
Good 6.2
Pros: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant.
Cons: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wishes there was more variety. There are no other food options without taking a taxi.
Excellent 9.7
Pros: convenient if your flight gets in late, free airport shuttle, newish hotel, reasonably good breakfast buffet included in hotel price, nice garden with swimming pool that the kids will love. And overall good value for the money
Cons: The hotel was clean but the carpet was still full of other peoples hair, so many that you could see it on a dark blue carpet. If you are expecting a unique touch or experience this might not be the place for you. The hotel and it´s decor is tried-and-proven corporate Marriott non-descriptive design and architecture that could be transplanted anywhere in the world. Then again some people might consider this safe.
Excellent 8.0
Pros: Convenient location to the airport. Clean room.
Excellent 8.0
Pros: We needed a place to sleep, shower, and relax since our flights in/out of cancun from the U.S. were very early/late. Our primary destination was playa del Carmen at an all-inclusive resort.
Cons: Confusing entrance but we found it ok.
Good 6.0
Pros: I liked that I was able to get a reasonable rate at the hotel at the very last minute. I was supposed to be staying in Isla Mujeres, but arrived later than the last ferry to the island.
Cons: The Marriott actually could not locate my reservation from Kayak. So when I arrived at 11:30pm I had to wait about 25 minutes while the front desk person investigated (and while 3 other people groaned in line behind me). The other issue was more of a problem with the Cancun airport, but it was not very straightforward how to get the FREE hotel shuttle and when myself and the other guests waiting tried to call the number to the hotel we were unable to get through.
Excellent 8.0
Pros: Very convenient and clean for a quick stay next to the airport.
Excellent 9.4
Pros: Very relaxing after a long flight before a long drive to the Riviera Maya. One of the most comfortable beds I've ever slept on
Cons: The fact that the hotel didn't accept US Dollar$
Excellent 10.0
Pros: Complementary water in room.
Cons: The phone number on the sign at the airport didn't work, and didn't mention that the shuttle comes every half hour so we waited and worried about whether were in the right place.
Excellent 8.0
Pros: Close to airport free shuttle Service Nice and comfortable room nice pool area and nice restaurant.
Cons: The hamaks neer the swimming pool are poorly maintain, don't attempted to seat on them.
Mediocre 3.3
Pros: The room was clean.
Cons: As a single female, I did not feel safe.
Courtyard by Marriott Cancun Airport - Cancún
Rated no. 6
8.3
Excellent 8.3
Based on 2,377 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
8.4
Overall
10.0
Overall 8.5 Excellent
Based on 24 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
8.9
Services
9.2
Staff
8.8
Cleanliness
9.0
Comfort
8.5
Location
8.5
Services
9.0
Staff
9.0
Cleanliness
2.5
Comfort
10.0
Location
2.5
Services
2.5
Staff
10.0
Cleanliness
7.5
Comfort
7.5
Location
6.3
Services
7.5
Staff
7.5
Cleanliness
9.2
Comfort
8.3
Location
7.5
Services
9.2
Staff
8.3

Excellent 10.0
Pros: I love the property all the pools the restaurants were all delicious. The staff was friendly and Provide incredible service I'm definitely coming back.
Cons: I really don't have any complaints but if I had to say one thing I wish there was more shows at night but due covid-19 I kinda understand.
Excellent 9.0
Pros: It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!
Okay 4.2
Pros: The bed and the spa
Cons: Man made beach. Ocean was brown and choppy. Property Too large.
Excellent 9.0
Pros: Relaxing
Cons: Food was so so, but certainly good enough
Okay 5.0
Pros: The wait staff are friendly
Cons: The beach
Excellent 8.0
Pros: The breakfast was elaborate. Lots of choices. Dinner options were also very good.
Cons: The place is too spread out. Took time to reach the beach and from one place to another.
Excellent 9.0
Pros: The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.
Cons: Although many restaurants, they were closed 4-6, which is understandable for setup but wish more options during that time.
The Grand at Moon Palace Cancun - Cancún
Rated no. 7
8.5
Excellent 8.5
Based on 24 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.6
Staff
8.2
Overall 8.3 Excellent
Based on 14 reviews
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.6
Staff
8.2
Cleanliness
9.0
Comfort
9.5
Location
9.0
Services
9.0
Staff
9.5
Cleanliness
7.5
Comfort
6.7
Location
9.2
Services
8.3
Staff
7.5
Cleanliness
9.2
Comfort
10.0
Location
10.0
Services
9.2
Staff
8.3
Cleanliness
8.3
Comfort
7.5
Location
5.8
Services
7.5
Staff
6.7
Cleanliness
8.3
Comfort
7.5
Location
5.8
Services
7.5
Staff
6.7

Okay 4.2
Pros: Pool and beach access
Cons: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!
Excellent 9.2
Pros: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!
Cons: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.
Club Regina Cancun - Cancún
Rated no. 8
8.3
Excellent 8.3
Based on 14 reviews
Details
Reviews

Cleanliness
7.3
Comfort
7.4
Location
6.9
Overall
5.0
Services
7.0
Overall 7.3 Good
Based on 272 reviews
Cleanliness
7.3
Comfort
7.4
Location
6.9
Overall
5.0
Services
7.0
Cleanliness
7.2
Comfort
7.1
Location
6.6
Services
6.9
Staff
7.9
Cleanliness
7.4
Comfort
7.6
Location
7.1
Services
7.0
Staff
8.5
Cleanliness
7.2
Comfort
7.3
Location
6.4
Services
7.0
Staff
7.9
Cleanliness
7.5
Comfort
7.5
Location
7.1
Overall
5.0
Services
7.2
Cleanliness
7.9
Comfort
8.1
Location
7.3
Services
7.9
Staff
8.7

Excellent 8.0
Pros: All good. Hare Krishna
Excellent 8.0
Pros: The mansion was beautiful and a great price. The staff were really friendly and accommodating.
Cons: Just a tiny bit unclean and a couple of bugs but that is to be expected considering the location is situated next to a few trees.
Okay 4.0
Pros: No breakfast was available.
Cons: They couldn’t find my reservation they asked that I pay afán when I arrive the room was dirty and smelled like pee. The tv didn’t work. No breakfast was available and the receptionist would say the supervisor is not available I know nothing.
Excellent 10.0
Pros: I recommend this hotel. You will meet a very nice gentleman his name, Daniel Ray. I'm an American. Daniel took me around the area and ordered a taxi for me. Plus he did the best of the service. He was the only one was speaking fluent English there 😁. You don't speak Spanish no stragglers 😆
Excellent 10.0
Pros: The staff is very friendly and kind. I arrived on a late flight and they waited up for me to check in. Daniel was especially great. He helped me catch the local bus in the morning so I could get to the ADO station.
Cons: The place is undergoing renovations so the pool wasn't functioning and there was no breakfast, but I was only there for 1 night so it was okay!!
Good 6.0
Pros: Clean
Cons: Very little water in shower or taps, no hot water, no credit card parnt
Good 6.0
Pros: The hotel was really cheap and the hotel staff was very friendly and helpful. The neighborhood of the hotel is a bit far away from cancuns city Center or the beach, we only used this hotel as its close to the airport as we were staying there for only for the night.
Cons: The bathroom was a bit smelly and very basic.
Excellent 8.0
Pros: the atmosphere, the building, the value for money
Cons: check in process wasn't the best - they asked us to call them in order to open the gate, but I feel they should find a way to override this, it's not nice to basically obligate your guests to extra costs (calling from our greek numbers, which by the way had no credit anyway, would cost a small fortune) . A bell at the entrance would do fine.
Excellent 8.0
Pros: Staff were very helpful despite language barrier. Joseph gave us the history of his property. Met some very interesting guests at breakfast. Lovely grounds.
Cons: Breakfast was the same for those who paid for breakfast and those who did not order it ahead. This could have been a misunderstanding and the only glitch.
Excellent 8.0
Pros: Loved the pool and the quiet relaxed atmosphere.
Cons: Everything was great.
Mansion Giahn Bed & Breakfast - Cancún
Rated no. 9
7.3
Good 7.3
Based on 272 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Yurinn - Cancún
Rated no. 10
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Hostal Ecoplaneta - Cancún
Rated no. 11
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Residencia Los Encantos - Cancún
Rated no. 12
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.6
Facilities
6.0
Food
3.0
Location
8.1
Overall 7.0 Good
Based on 755 reviews
Cleanliness
7.7
Comfort
7.6
Facilities
6.0
Food
3.0
Location
8.1
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
3.0
Facilities
3.0
Food
3.0
Location
6.5
Overall
3.0
Cleanliness
8.0
Comfort
7.6
Location
7.9
Services
7.2
Staff
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.4
Comfort
7.2
Facilities
6.5
Location
6.9
Overall
6.5
Cleanliness
7.7
Comfort
7.7
Location
8.2
Services
7.1
Staff
8.1
Cleanliness
7.6
Comfort
7.3
Facilities
2.0
Location
7.7
Overall
2.0
Cleanliness
7.6
Comfort
7.6
Facilities
8.0
Location
8.5
Services
7.4
Cleanliness
7.5
Comfort
7.2
Location
7.9
Services
6.8
Staff
7.3

Excellent 10.0
Pros: The room , the pool and the gulf water
Cons: The food
Excellent 10.0
Pros: The staff and food at palm terrace was amazing speedy service and smiling faces .
Cons: That there’s no shuttle from airport
Excellent 9.6
Pros: The servers at restaurant and on the beach were super pleased.
Cons: The front desk called once a day in days in a row. Both days I was in a meeting.
Poor 1.0
Pros: I liked the view we had .... and the friendly staff
Cons: I did not have access to the pool or the beach when I returned from the tours it does not have a TV there is no hot water there is nothing to do
Okay 5.0
Pros: Nice and clean pool. Friendly and helpful staff. Clean and spacious room.
Cons: The hotel recently opened after closing for quarantine. When booking there is no relevant information about what works there now. Of all the restaurants listed in the description, only one worked. The pool bar did not work. This is a minus. But the staff compensated for this by the fact that the waiter constantly went and delivered everything in order, in this regard the staff was wonderful. In addition, the SUSHI Bar, which is described as a stylish sushi bar, did not work. Also in the description is written GOOD COFFEE. There was only Americano, no cappuccino, no latte. It’s good that milk could be added to coffee. Also for sweets from all positions there were a maximum of 3-4. If earlier all this at the hotel was 4 *, now it has become no more than 3 *. But this is most likely a complaint to the hotel management.
Excellent 10.0
Pros: Property has nice pool and it’s own beach. Got a nice room facing the pool and the sea. Decent restaurant, open till 10 pm. Convenience store right across the road. You can take a city bus to Hotel Zone for only 12 pesos (60 cents US). 15 minute ride
Cons: Pool only open till 5 pm.
Mediocre 2.0
Pros: The worse Hotel I’ve ever stood at. The Best western is 10 times better!
Cons: Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.
Good 7.1
Pros: The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.
Cons: Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.
Mediocre 3.5
Good 6.2
Pros: The staff were all very friendly and accommodating. The beach, of course and the food was good as well.
Cons: I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.
Mediocre 2.8
Pros: Service in the reception is so slow.
Excellent 10.0
Pros: Excellent resort. Good ocean view
Good 6.2
Pros: The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.
Cons: The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.
Excellent 8.0
Pros: My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.
Cons: The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.
Excellent 10.0
Pros: Amazing
Cons: The view
Excellent 10.0
Pros: Excellent hotel of this class...looks like a newer property and it is kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in Cancun I have experienced. Fresh fruit (strawberries, blueberries, oranges, apples, and bananas) in addition to all the other hot and cold items. This stay was during several events in town and they handled groups well. Parking is adequate with some overflow in the back, lower lot. I was upgraded to a suite which was very nice and spacious with microwave and refer. I'll be back to this place and highly recommend to others when in the area. Thanks a lot for the lovely time
Good 6.8
Pros: The pool and the closeness to the beach. Compared to other all inclusive hotels in the area, Bel Air had good food.
Cons: The rooms were outdated. The A/C is not adequate so you room will be humid.
Mediocre 2.0
Pros: Nothing!!!
Cons: It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!
Good 6.5
Pros: The staff was great besides while dining for breakfast.
Cons: The air broke in our room and it took over 6 times for them to finally move us to another room..
Excellent 10.0
Pros: They made us feel really special
Bel Air Collection Resort & Spa Cancun - Cancún
Rated no. 13
7.0
Good 7.0
Based on 755 reviews
Details
Reviews

Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
4.0
Overall
8.0
Overall 6.5 Good
Based on 1 reviews
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
4.0
Overall
8.0
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
4.0
Overall
8.0

Good 6.5
Pros: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.
Sensaciones Motel Boutique - Adults Only - Cancún
Rated no. 14
6.5
Good 6.5
Based on 1 reviews
Details
Reviews

Cleanliness
7.0
Comfort
6.6
Facilities
5.7
Location
7.1
Overall
5.9
Overall 6.1 Good
Based on 3,026 reviews
Cleanliness
7.0
Comfort
6.6
Facilities
5.7
Location
7.1
Overall
5.9
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.6
Comfort
6.3
Facilities
6.0
Location
8.0
Overall
5.6
Cleanliness
6.9
Comfort
6.6
Location
7.3
Services
5.9
Staff
6.4
Cleanliness
6.5
Comfort
5.5
Facilities
5.0
Location
6.0
Overall
5.0
Cleanliness
6.8
Comfort
6.6
Facilities
6.2
Location
7.1
Overall
7.1
Cleanliness
6.9
Comfort
6.5
Location
7.0
Services
5.9
Staff
6.4
Cleanliness
7.1
Comfort
6.7
Location
7.1
Services
6.0
Staff
6.2
Cleanliness
7.1
Comfort
6.7
Facilities
5.0
Location
6.8
Overall
5.7
Cleanliness
7.0
Comfort
6.7
Location
7.3
Services
6.0
Staff
6.3

Poor 1.0
Pros: close to airport clean room nice bed
Cons: The shuttle to the airport is 25 dollars for a 3 minute ride The restaurant was closed There were no fridge or coffee or water supplied in the room The towels were old and worn out The internet was not working The tv was not working
Poor 1.0
Cons: Shuttle did not pick me up at airport, even though I had confirmed with them. No working internet on premises. No working tv in the room. Staff don't care at all.
Poor 1.0
Pros: Nothing
Cons: Two key things are wanted at an airport hotel. Firstly wifi so you can book in online, secondly an airport shuttle to avoid rip off taxi fares. Both were promised on the Booking.com site neither was provided - so basically you lie to potential customers to get bookings.
Okay 4.0
Pros: Close to the airport.
Cons: The food was bad and old. The shuttle was not 24hrs as advertised, it was from 9am-9pm. No water available for drinking (not even for sale). Plastic pillows. When we got there they had no Wifi nor cable tv.
Okay 4.0
Pros: The day we checked out my daughter’s travel pillow disappeared from the room. I was very disappointed since we had bought three the same for the trip to keep as a souvenir of our vacation :(
Cons: Other than our travel pillow everything was OK
Poor 1.0
Pros: b
Cons: None of the amenities listed exist
Mediocre 3.0
Pros: It was close to the airport and an Oxxo.
Cons: The internet was out for the entire hotel. There was no airport shuttle. No continental breakfast.
Excellent 8.0
Pros: Clean and cool room.
Cons: There were some ants under a night stand that I thought were bed bugs at at night. Other than that, the room was clean and very cool.
Poor 1.0
Pros: Honestly theres nothing good about this place... when you are coming to a hotel in another country the least you would expect is WIFI... well theres no WIFI! i couldnt tell anybody i got there ok as it was already to late to buy a sim card.. honestly i dont recommend this place at all.
Cons: NO WIFI, NO REAL HELP FROM EMPLOYEES, HORRIBLE
Poor 1.0
Pros: Confortable
Cons: No wifi, no tv
Mediocre 3.0
Cons: No wifi, no tv, no airport shuttle back to airport
Poor 1.0
Pros: NOTHING
Cons: Everything was completely awful. Bugs in the AC, empty floors, no breakfast, no hot tubs/rooftop bar and NO WIFI!!! Didnt stay there and didn¿t get refunded!!!
Mediocre 2.0
Pros: Nada
Cons: Todo
Excellent 8.0
Pros: Close to airport and a few restaurants. Staff was very helpful.
Cons: No breakfast service.On a busy street
Okay 4.0
Cons: Cancun airport hotel doesn't offer free shuttle to the airport. Even you would like to pay, the cost is USD25 or 450peso for 2.5 miles. Resort fee should be USD1.26, but the front desk charged 47peso. My room 103 is close to the front desk,very noisy
Poor 1.0
Pros: I will never stay again
Cons: Dirty rooms Insects in the room and broken pluming
Poor 1.0
Pros: It was 5 minutes from the airport
Cons: The walls are super thin, therefore I heard everything and couldn¿t rest, couldn¿t work the t.v, and mosquitos were in the room.
Excellent 10.0
Pros: Good price, closed to the airport and is one of the only ones who have airport shutter other wise you will pay $30 for a 10min trip on a taxi.
Cons: No much place to visit.
Poor 1.0
Pros:  
Cons:  
Mediocre 2.0
Cons: No shuttle airport-hotel-airport therefore I have to paid almost 40 dollars in addition No breakfast despite it was included in the offer. No hot water in the shower
Excellent 8.0
Mediocre 2.0
Pros: It was affordable
Cons: They charged more for my 12 year old child, they didn’t have an airport shuttle running bc of covid and asked everyone to pay for a taxi and we still had 8 people packed in our supposedly private taxi, free breakfast was a piece of white bread w ha
Poor 1.0
Pros: The hotel didn’t have a hot water and also the shower head was horrible because the water didn’t come through. The breakfast was just a white bread with salami . The location was bad, the only place around was subway sandwich
Poor 1.0
Pros: The hotel hasn’t facilities like hot water or electricity at the room All this due to Delta Hurricane But I think at least they should advise or close during its reparation
Cons: The hotel hasn’t facilities like hot water or electricity at the room All this due to Delta Hurricane But I think at least they should advise or close during its reparation
Mediocre 3.0
Pros: Close to airport, good WiFi
Cons: Staff was not available at desk to check in, waited approximately 10 minutes for her return. Charged extra for a child plus extra taxes. No airport shuttle. Paid extra $50 for roundtrip taxi. No TV service, no hot water, toilet didn’t flush.
Poor 1.0
Pros: Nothing
Cons: Staff tried to make me pay twice, tv didn’t work at all, breakfast was a bologna sandwich and juice poured into a old water bottle. Room had no towels and when I ask for them staff said they didn’t have anymore. Shower barely worked.
Excellent 10.0
Cons: it's just little bit far from the town
Okay 4.0
Pros: Nothing
Cons: Poor location
Poor 1.0
Pros: The location was ok
Cons: Staff not helpful. There was no soap!!!!!
Mediocre 2.0
Pros: The room was clean and modern
Cons: They charged for the "free" airport shuttle. Staff were rude, dismissive, and unprofessional.
Mediocre 2.0
Cons: Not as advertised. Missing light fixture in bathroom with dangling wires. Loose and moldy tiles in shower. No shuttle to airport. Overcharged terribly for hotel located van service. Shared van service told us wrong terminal for flight departure. Noisy.
Good 7.0
Pros: Staff was very accommodating and pleasant.
Cons: We have been charged for 2 rooms and only needed 1. Could you please see that the charge is removed from our Credit Card.
Okay 5.0
Cons: The gentleman that checked us in was very unfriendly! The room had no hair dryer or towels (had to go ask for them). The bathroom smelled like a wet dog that pooped itself. Limited free breakfast, had to pay for decent one. No free shuttle to airport.
Poor 1.0
Pros: Nothing
Cons: Everything.
Poor 1.0
Pros: Location to airport
Cons: The staff was rude and pocketed money from extra charges
Okay 5.0
Pros: Access to airport.
Cons: Restaurant staff were rude to some and courteous to others.
Good 7.0
Pros: Close to the airport.
Mediocre 3.0
Pros: Located very close to airport
Cons: The entrance to the parking garage is very narrow, it was a terrible experience trying to get a mini van out of the garage without any damage!
Mediocre 3.0
Cons: The sheets were dirty (coffee stains and dead bugs). the employee said there were no flat sheets available in the entire hotel, they could only change the top one. After calling the reception, both were changed. The ramp In the parking lot is very narrow.
Okay 4.0
Pros: Room size
Cons: Room was poorly kept. Bathroom had a runny toilet, shower wall was busted, there was a hole. No place to put shampoo and soap. Not enough towels. It felt more like a motel.
Mediocre 3.0
Pros: It was cheap and close to the airport.
Cons: The staff was unhelpful & outright shady. Told us finding an early morning taxi wouldn't be a problem and costs 200 pesos. Next morning, they said, "Sorry, there's no taxis. We'll charge you 300 pesos to take you one mile to the airport in our shuttle".
Okay 5.0
Pros: Location near the airport. Restaurant was good.
Cons: The room was fine. TV wouldn''t turn on at first then I tried to call the front desk but the phone wasnt connected. I went down to the front desk and asked them to send someone to get the tv working. They sent someone and he fixed it. Satisfactory ser
Excellent 10.0
Pros: Staff friendly. Restaurant good. Arranged cab ride to airport easily
Cons: Nope
Mediocre 3.1
Pros: Location was convenient
Cons: Staff was extremely rude and not willing to help with anything. Room was dirty
Excellent 10.0
Pros: We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
Cons: The parking garage was difficult to navigate even in a little sedan.
Mediocre 3.1
Pros: Great dinner!
Cons: Rooftop bar and Jacuzzis were not open for the season
Excellent 10.0
Pros: We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Excellent 10.0
Pros: The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Cons: Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Excellent 10.0
Pros: Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Mediocre 2.0
Pros: The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
Cons: No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Good 7.4
Pros: Pretty close to the airport. Included simple breakfast buffet.
Cons: Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
Okay 5.1
Pros: Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Cons: Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Mediocre 3.1
Pros: Nothing, maybe the staff, a bit.
Cons: The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Good 7.1
Pros: Good starting point. They pick you up from airport.
Cons: Breakfast is ok...
Good 6.5
Pros: Overall clean with good internet and decent breakfast.
Cons: The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Good 7.1
Pros: Location close to airport
Cons: The hotel advertises free shuttle but 'forgets' to mention that its only one way. We won't be back.
Good 6.5
Pros: The rooms here are spacious and comfortable. Shower was nice and big which is a plus. Restaurant was also convenient, but over priced for the quality.
Cons: The pillows are not very nice and the air conditioner made a lot of noise each time the compressor shut off.
Good 6.2
Pros: Breakfast was pretty good, convenient to airport.
Cons: We were put in room 319 right near the elevator so we got to listen to that all night. Definitely request not to have the room behind the elevator. Also, the shuttle indicates that you can get it to and from, but apparently you can only get it to the hotel ( who knows why). You have to catch a taxi and pay an unbelievable $15 dollars for a 5 minute ride. It's a racket. It was very misleading indicating that there is a shuttle when it will only take you one way. Not cool.
Okay 4.0
Pros: It was close to the airport.
Cons: This hotel was booked because I was looking for a hotel close to the airport with airport transfers. We had a 7 AM flight out of the airport so we wanted to be close with transfers. When we got to the hotel we were told that they could only transfer passengers from the airport to the hotel, but they were not allowed to transfer people from the hotel to the airport. Our only choice was to pay extra for a taxi from the hotel to the airport. I feel we should be reimbursed for this false advertising for the cost of the transfer. We paid 250 Mexican pesos to get to the airport. I would appreciate a response regarding this false representation.
Good 7.7
Pros: Close to airport and very convenient for an early morning flight
Cons: Nothing to do nearby.
Excellent 8.0
Pros: We should leave at 5 o'clock in the morning and coffee was provided at lobby area. Also breakfast box was provided to take with.
Cons: We requested a wake-up call early in the morning but they forgot it
Mediocre 3.7
Pros: Nothing
Cons: During our entire stay there was no hot water. The room was hot and stuffy, and the air conditioner rattled such that you couldn't sleep and leave it enabled. They gave no discount for being unable to shower. Directions to the location don't indicate that you're making a turn down a one way street that has no entrance to the hotel. This causes you to make a 5 kilometer loop and pray you recognize the unlabeled entrance to the hotel. Leaving the hotel requires a u-turn route through a very annoyed guard at the port checkpoint to access the main road again.
Excellent 8.2
Pros: Hotel was clean, looks like it was recently built or updated. The room was clean and comfortable. The parking garage is very compact. Be careful - I had to do a 5 point turn to get my compact rental car out of there :-\
Excellent 9.0
Pros: the proximity to the airport and the informative and attentive staff. It is not in a beautiful area but well maintained with large strong shower. Free and fast internet. We spent a week at a Resort in Cancun and one night here that help save $400 in airfare by staying the extra day. Aside from the view and size we were just as comfortable here as we were at the resort. Great job!
Cons: A/C too loud and no mini refrigerator
Comfort Inn Cancun Aeropuerto - Cancún
Rated no. 15
6.1
Good 6.1
Based on 3,026 reviews
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