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Cancún hotels near Royal Yak Casino and Sports Book
Search hundreds of travel sites at once for hotels near Royal Yak Casino and Sports Book in Cancún
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Best Cancún hotels near Royal Yak Casino and Sports Book
Nestled on the beach, this Zona Hotelera resort is just steps away from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Chac Mool Beach are also within 1 mile (2 km).
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Overall 9.0 Excellent
Based on 377 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.
Cons: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Cons: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The hotel had a fresh clean feel, friendly staff and great food and amenities
Cons: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow
Okay
5.4
Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Good
6.2
Pros: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Good
6.0
Pros: Food was not good , place could use some updates
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.6
Excellent
9.4
Excellent
8.8
Good
7.1
Pros: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.
Cons: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Excellent
10.0
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Cons: that I couldn't stay longer
Excellent
10.0
Pros: Gorgeous property, delicious food, excellent location. Highly recommend !
Cons: Staff is pushy to up-sell other products
Excellent
9.1
Pros: The pools are amazing, the grounds well kept and the staff are all friendly.
Cons: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Excellent
10.0
Pros: The perfect hotel - paradise.
Cons: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
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Overall 8.9 Excellent
Based on 742 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Cons: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Excellent
8.5
Excellent
9.1
Excellent
10.0
Pros: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Excellent
10.0
Pros: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Cons: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Excellent
10.0
Pros: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Good
6.2
Excellent
10.0
Excellent
10.0
Pros: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.
Okay
4.5
Pros: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Cons: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Excellent
10.0
Pros: Food was great as well as location. Great services throughout hotel.
Cons: The beds were not very comfortable
Okay
4.6
Pros: by beach
Cons: I came for a wedding. I knew that we would have to pay for off site guests and had no issues however, the front test and the hotel wedding planner and our wedding planner could not agree on the price per head. Despite having my name, room#, etc, the staff was more concerned about collecting money then my guests comfort. Also they would only allow guests from 4:30 to either 9 or 10. How do you fit a wedding and reception in 4 hours. Their customer support is also poor and do not get back timely. I would not go back.
Okay
4.0
Pros: By beach, free drinks
Cons: Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
9.1
Pros: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Cons: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
Excellent
9.4
Pros: Food was awesome
Cons: Time share salesman are annoying
Good
7.1
Pros: Nice pool and bars. Comfort rooms. Close to the beach.
Cons: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Excellent
9.6
Pros: Great service, best I've ever had
Cons: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
Good
7.1
Pros: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Cons: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Excellent
10.0
Pros: The entire trip was amazing! I can’t thank the resort and its staff enough for everything they do and did for my family and I. My wife and I traveled with out two boys ages 3 and 10, in laws and grandparents. Decent sized group. My older son has severe food allergies so going to places like these aren’t usually the top of our list because it’s hard to find food so we usually just book air bnbs instead. Fiesta Americana Condesa was heavily recommended by my sister (this is her go to) and we took a chance. We usually travel with our own food for our son. Once we got to the resort we checked his cooler with the resort where they stored it in a freezer. This was cool because a lot of places usually are hesitant to do this. They also even took the time to have their main chef sit down with us and discuss his dietary needs and restrictions. He then came with a menu that LITERALLY checked off each category of allergens and he was able to eat food from somewhere other than home. He was so happy. This brought so much joy to us. My son was finally able to get food and have it served like the rest of us at a restaurant. It was so amazing that every single restaurant in the establishment was noticed of his allergies and his food was taken care of. We literally came back home with almost all of the food we had packed for him. They made sure no cross contamination was a possibility. Peanuts, dairy, corn, soy, shrimp and seafood are the main allergies and they made sure his food was free of all of it. Eladio, Maridiana and the rest of the Staff were AMAZING. THANK YOU SO MUCH!!! Muchísimas gracias. Su servicio someramente fue lo mejor que hemos tenido. Muy agradecidos.
Cons: AC could have been a little colder. It was good enough tho. I just love my rooms freezing.
Okay
4.3
Pros: by beach and ocean.
Cons: I went a couple of doors down to the Marriott. I would go to the Marriott and never the Condesa. Marriot was cleaner plus they were interested in me as a person and not my wallet like the Condesa Fiesta was.
Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are also within 1 mile (2 km).
Overall 8.6 Excellent
Based on 1,266 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
Excellent
9.4
Excellent
8.0
Good
7.1
Excellent
10.0
Pros: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!
Good
6.8
Pros: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Okay
5.3
Pros: Location and some services.
Cons: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
Located in Downtown Cancun, this eco-friendly hotel is 0.3 mi (0.5 km) from Plaza Las Americas, and within 9 mi (15 km) of Tortuga Beach and Cancun Convention Center. Norte Beach and Cancun Interactive Aquarium are also within 9 mi (15 km).
Overall 8.5 Excellent
Based on 522 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
6.5
Excellent
10.0
Cons: I wish parking was available, that's all that was missing for us.
Located in Downtown Cancun, this spa hotel is 0.9 mi (1.4 km) from Plaza Las Americas, and within 9 mi (15 km) of Dolphin Discovery and Cancun Convention Center. Ventura Park Cancun and La Isla Shopping Mall are also within 12 mi (20 km).
Overall 8.5 Excellent
Based on 388 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: They are close to the center area of the city. Conveniently accessible. Great staff and attention. Ample room and nice facilities. The breakfast buffet was great.
Excellent
10.0
Pros: Great place for a quick trip, business or leisure. Ample facilities, great food and excellent service.
Excellent
10.0
Excellent
10.0
Pros: We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
Excellent
10.0
Pros: The staff like most Mexican were extremely nice and helpful. Every part of the hotel that I saw was very clean. The room was spacious and the bathroom was well portioned. I especially like the feature that the room key activated the room lights and once removed would stay on for only 5 mins. Check in and check out was a breeze and it was practically a straight line to the airport. Easy location to get to and from. Muchos gracias!
Excellent
8.5
Pros: GREAT manager Daniel. I used Marriott's giftcards and worked real well... I will recommend this hotel...
Cons: What sucks is their TV? Like 15 channels working out of 115 and zero guide to know what chanel is which... I never found any american channels and no CNN...
Excellent
10.0
Pros: We had an absolutely fabulous when they stay at the Four Points Sheraton I would recommend this hotel to anyone it was first class all the way including the breakfast and the service from the hotel staff
Located in Downtown Cancun, this hotel is 0.3 mi (0.5 km) from Plaza Las Americas, and within 6 mi (10 km) of Langosta Beach and Tortuga Beach. Cancun Convention Center and Norte Beach are also within 9 mi (15 km).
Overall 8.4 Excellent
Based on 524 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Pros: Rooms
Cons: parking
Good
6.5
Pros: Friendly staff Good location for off-kulkana
Cons: Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke
Excellent
8.2
Pros: The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach.
Cons: The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.
Excellent
10.0
Pros: Friendly/Helpful Reception and hotel staff Nice & clean Spacious, comfortable room. Extras in the room: coffee maker, microwave, mini fridge Beautifully updated, spacious bathroom. Excellent water pressure - especially if you have long hair to wash Privacy around pool area. Fitness center Business center On site restaurant & complimentary continental breakfast. Excellent downtown location: public transport/bus stop 50 yards from entrance. Mall 2 blocks (5min walking) away. Supermarket, pharmacy & restaurants all close-by (walking distance). Complimentary DVD's to choose from to watch if you'd like. SMOKE FREE. Thank goodness. Booking via Kayak saved me 50% off the price you'd pay if you reserved at the front desk. Not kidding. There is nothing I didn't like about this hotel for this price point, and I have rather high expectations. Comparable to a 3.5 to 4 star hotel in the USA.
Cons: There is nothing I didn't like about this hotel. Highly recommended.
Excellent
9.4
Pros: staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table
Excellent
8.0
Pros: The staff mostly and the ease of my stay
Cons: It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.
Excellent
9.4
Good
6.5
Good
6.5
Excellent
9.7
Pros: The room was super clean, large. Well done rooms and just a good friendly place
Excellent
8.2
Pros: Norman was awesome. He was friendly, knowledgeable and helpful.
Excellent
10.0
Pros: Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door.
Cons: It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.
Good
6.0
Cons: Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.
Located in Zona Hotelera, this beachfront resort is in the city centre and within a 15-minute walk of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
Overall 8.3 Excellent
Based on 1,246 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: I haven’t been to many all inclusive but this one was awesome. And the staff was extremely friendly and the place was super clean!
Cons: The sea gulls were a bit annoying. That’s all I can really find at the moment, the place was perfect.
Good
7.7
Pros: Easy. Everything was close together. Staff was nice.
Cons: The facilities are dated. Towels were a dingy brown green color. Restaurants were never consistently open. People come to Mexico for Mexican food and the Mexican restaurant was closed most days we were there.
Excellent
8.8
Pros: The beach, the pool, the breakfast and dinner buffet. (The food was well above average and quite good at times). Great poolside drink service from Roberto, our waiter on more than one day. Our beach front room was a bit bare (furniture wise) but it was clean and roomy. Cleaning staff did a great job. Bus stop right out front will get you to center of nightlife (about a five minute ride) for under a dollar. It's location away from the center made the beach that much better and less crowded. We had a great stay.
Cons: Time share push after check in. Just insist that you want to go right up to your room and dodge this (they were not aggressive when we did this).
Excellent
8.2
Pros: Friendly Staff, great entertainment team, great night theatre shows, good pool, my son liked the mini kids club spending almost the whole day there. Beach and weather was awesome
Cons: Beds were uncomfortable at all unfortunately. Food at the main restaurant was repetitive and a bit low quality. Nonalcoholic drinks were low quality and no fresh juices or cocktails.
Excellent
9.4
Pros: First the food was excellent the service was extraordinary as they great you since you enter the hotel, staff was amazing and the pools and kids club was awesome! Super safe for family with children. Bartenders are knowledgable of drinks and very friendly.. The reataurant was very delicious with the 5 course meals. We felt right at home!! I would definitely stay At The Grand Solaris! Thumbs up for food ,cleanliness, staff, and overall the atmosphere was great oh and to add the shows were wonderful!! I miss being there my kids loved it!!! If you want to have a great and relaxing time, to make wonderful memories and enjoy the beautiful beaches and views go to The Grans Solaris! We truly had la passion del Solaris!!(:
Cons: The only thing was they need to add toilet covers around the resorts restrooms, pillows a bit hard.
Excellent
10.0
Okay
5.4
Cons: I could hear everything going on in the next room. The rooms smelled very strong perfume odor. The woman at the front desk was rude. Not the best customer service but, ok for the price.
Excellent
10.0
Pros: They upgraded us to the Caribe they own next door, we had a ocean view, quieter pool than royal Solaris, some meals were very Good others were just ok, resort beautiful and well kept, staff very attentive, even more so when you tipped them, everyone very friendly, if I went again I would stay at the caribe again. W made lots of friends with the staff and some other travelers. The resort had all types of people including families. Also important we could get a chair on beach or at the pool.
Cons: The food sometimes was just ok, but that happens when you have buffets.
Excellent
8.0
Excellent
8.2
Pros: The staff was excellent! They were all very professional, kind, and courteous. Our room was very clean, the food was tasty.
Cons: I hated the fact that Internet was $17 U.S. Dollars for 24 hours! It was supposed to be free! Everyone everywhere wanted/asked for tips.
Excellent
10.0
Pros: The staff was good the lady manager Ava was very good too
Cons: They need to include the Internet
Excellent
10.0
Pros: Resort was great, friendly staff and great food
Cons: The only negative was that our room location was sometimes a little noisy at night
Excellent
10.0
Pros: The food was excellent. My favorite part was the pool and the swim up bar. They have water volleyball and water basketball. There is always some sort of game going on at the pool area. The staff was wonderful. The rooms were cleaned thoroughly every day. Easy bus ride to the night clubs for 50 cents. All in all I felt that this was the perfect resort for a group of friends (we are in our mid 20s), couples, or families.
Cons: The buffet could have more variety each day.
Okay
4.0
Pros: Royal Solaris is a fairly inexpensive all inclusive with decent sea views. Multiple choices in places to eat. Some of the wait staff actually made an effort to make our honeymoon enjoyable. A waiter by the name of Mibsam was the friendliest individual on staff by far. The members working the front desk were always very helpful as well.
Cons: I've stayed at two other resorts in Cancun and a third in Cozumel. All of which were competively priced with this one and offered equivalent all inclusive packages. All had nicer rooms, higher quality finishes to give a luxury feel, and professional staff. 1. The Rooms The first room my wife and I experienced was less than ideal. The ceiling was so short we both could reach up and touch the ceiling. All bathrooms lacked ventilation so mold and paint bubbling should be expected. The first room's bathroom had a curious layout with lights hanging out of the socket. It was fixed shortly thereafter, but if I had kids I would not have accepted the room. Exposed electrical surfaces in a wet space with no ventilation is a disaster waiting to happen. We payed to upgrade our room to the jacuzzi room which looked much more like a normal hotel room. The bathroom still didn't have any ventilation. in addition, the tile work wasn't very impressive. The finishes looked very sloppy and didn't seem to have a luxury feel. Get what you pay for... 2. Staff aforementioned are the staff that were very helpful and good at their jobs. What I was concerned about is that very few people were concerned about making our honeymoon special. Bartenders were always very nice, maybe a little too nice.. There were numerous spring breakers and Its always okay to let lose. There needs to be more discretion as to when to cut somebody off. Every day there was someone being wheelchaired out. Alcohol poisoning got pretty serious for some of these guys and could have easily been taken care of. ive spent spring break with my buddies before down in a different resort and not only were the rooms and facilities much nicer, the staff were willing to look out for you and help you out.... They were so far gone they couldn't tell the difference between water and tequila. much of the staff seemed to be more concerned about helping/ serving the spring breakers over the families. numerous families found it difficult to sleep at night with spring breakers coming around at night being extremely boisterous. I woke up every night from the noise. Solution that other resorts use... Escort them back to their rooms. 3. Restuarants Always had decent food. Also had plenty of seating with nice views of the sea. However, half the time the waiter would forget our drinks or take a long time to get our drinks. One day I finished my entire meal before getting our drinks. in this case it really depends on your waiter. There are some really good ones and some that don't seem to care.
Excellent
10.0
Pros: Best Time EVER :) Where to start everything was perfect as soon that we walk in, everyone is super nice and friendly. Rooms where clean and our View priceless, The food was great no one got sick. They had activity everyday at the lobby and the pool activity where so much sun. A SPECIAL thanks to Enrique Felipe and Colorado they would go out of there way to make us feel like home. Also the Bar Tenders where so friendly and they made us a super yummy Sapitos shoots and drinks. We are definitely returning to Royal Solaries . :) out next stay to Royal Solaris will be in Cabo San Lucas,
Excellent
9.1
Pros: The hotel staff were the best of numerous resorts we have stayed at. Very helpful, pleasant and professional. Our room was clean and very comfortable. The beach was clean and well groomed. The pools were beautiful. The best lunch was the pizza oven, serving up made to order pizzas!
Cons: It is a bit dated in the lobby. The food is what I would consider average. If I book another all-inclusive in Cancun , I would look elsewhere because of the food. We usually go for more than a week and I don't think we would enjoy the dining experience here for that long.
Excellent
10.0
Pros: Breakfast was amazing, staff are very polite
Good
6.8
Pros: Convenience of meals which are abundant and available 24/7 Staff are very friendly Great view and location Great kids club and pool - highly recommended if you have kids Convenient taxi service from hotel
Cons: Many dishes were not great; they are acceptable but not something to rave about. Very busy hotel; not for those wanting a quiet getaway Hotel activities are too loud especially in the lobby at night Only two sets of elevators in entire building; not enough for the capacity of guests of building Always long lines at front desk; they need to add more staff during checkout time.
Good
6.0
Pros: The food was good and varied daily
Cons: They need to give more food options and make some balconies so it can be standard. It’s kind of weird to not be able to let you swim wear dry outside
Nestled on the beach, this Zona Hotelera resort is within a 5-minute walk of Ballenas Beach and Aquaworld. Delfines Beach and Maya Cancun Museum are also within 2 miles (3 km).
Overall 8.3 Excellent
Based on 365 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Service and food was amazing!
Cons: Maybe the check in time can be shorter
Good
7.7
Cons: They closed 3 restaurants and meal planning was difficult to say the least.
Excellent
10.0
Good
6.0
Pros: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Cons: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Excellent
8.0
Pros: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Excellent
10.0
Pros: Even with the hotel at full capacity, I received the very best service.
Cons: The royal service
Excellent
8.5
Pros: No jet skis making noise and pollution.
Cons: Buffet restaurant understaffed.
Okay
4.8
Pros: Few staff members were very nice
Cons: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.
Excellent
9.4
Pros: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Cons: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
Good
6.2
Pros: hospitality
Cons: too many kids food not that great
Excellent
9.3
Pros: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Cons: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE. THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
Excellent
8.0
Pros: Relaxed environment
Cons: the Service and variety of foods
Okay
4.8
Pros: The beach was ok
Cons: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't The restaurants close too early . People trying to sell me a time share. The excessive incense and aromatherapy in building 5 barf.
Excellent
10.0
Located in Downtown Cancun, this hotel is within a 15-minute walk of Ceviche Square and Plaza Las Americas. Dubai Palace Casino and Market 28 are also within 1 mile (2 km).
Overall 8.2 Excellent
Based on 1,364 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Pros: Bed and room were comfortable. The TV channels catered to both Spanish and English speaking patrons. The pool area is amazing for an urban setting- really nice and large! Breakfast was good and staff great. Enclosed and guarded parking - it made my stay worry free:).
Cons: The hot water in the shower wasn’t hot, it was warm.
Nestled on the beach, this Puerto Morelos resort is within 16 mi (25 km) of Cancun Country Club, Ventura Park Cancun and Puerto Morelos Town Square.
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Overall 8.2 Excellent
Based on 331 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Cons: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
Excellent
8.8
Excellent
9.7
Pros: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Cons: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
Excellent
10.0
Pros: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!
Excellent
8.5
Pros: Amazing food Close to the beach Ocean view Gorgeous and large rooms Friendly workers who worked very hard
Cons: Construction at main pool was loud and annoying Cracks on foundation, I think the resort is sinking?? Mosquitos as it was built in the mangroves
Excellent
10.0
Pros: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.
Cons: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
Good
7.7
Pros: Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Cons: At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation feels awkward. I'm not sure how to better handle it though. In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.
Excellent
8.0
Pros: The pools and the bars
Cons: Staff could have been more helpful.. food could be better
With a stay at Suites Gaby, you'll be centrally located in Cancun, steps from Market 28 and within a 10-minute walk of Las Palapas Park. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Overall 8.0 Excellent
Based on 2,274 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.2
Located in Zona Hotelera, this beachfront resort is next to a golf course and within a 5-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Gaviota Azul Beach are also within 10 minutes.
Overall 8.2 Excellent
Based on 48 reviews
All
- All
- Young couples
- Groups
- Solo travellers
Excellent
10.0
Pros: Great location, very modern property, all representatives were fabulous. Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!
Cons: While food is certainly in abundance we were limited to certain items repeated each day that were 'good to us'. Much of the food was just not to our liking. If your party books 2 rooms try to get them adjoining, at least then when you hear every conversation through that door it will be people you know, otherwise you will hear someone else's baby or party or TV show.
Excellent
10.0
Pros: As expected, brilliant
Located in Downtown Cancun, this hotel is within a 15-minute walk of Plaza Las Americas and Dubai Palace Casino. Market 28 and Turtle Beach are also within 3 miles (5 km).
Overall 8.0 Excellent
Based on 1,290 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Very nice room, very quite but you rather have a room facing the front of the hotel cause there is construction going on in the back. Breakfast cost $16 if you pay in Advance as I didn't and just showed up daily and paid $7. If u need Good WiFi in your room stay on the lower floors as I did as it worked Great. Huge mall and Casinos near buy, u can take the local minibus to the beach area as they cost 10 pesos. Overall I really liked staying here also there are a few local bars across the street.
Excellent
8.8
Pros: This was our second trip in a months time. We liked it so much we went back . Rooms are clean and comfortable had to go to the store and buy a $7 chair for the balcony. All staff were very kind and accomidating will use that hotel everytime we go
Excellent
10.0
Pros: Everything super clean, employees super friendly, helpful and professional Love the place
Excellent
9.1
Pros: I really liked the location, it has a lot of shops and malls in the area. Although Uber is still considered as illegal here, the hotel is a safe spot to call one!
Cons: The TV could have been bigger, but i guess it is okay for this price.
Located in Zona Hotelera, this beachfront resort is in the city centre and within a 10-minute walk of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
Overall 8.0 Excellent
Based on 482 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Good
7.7
Excellent
8.5
Excellent
10.0
Pros: Had a wonderful time at GR Solaris. There was always plenty to do, eat, and drink. The staff was wonderful! We were upgraded at check-in from a regular room to a beautiful Ocean-front with jacuzzi. I have no complaints about anything from the weekend! I would definitely go back!
Excellent
8.0
Excellent
8.0
Pros: A variety of foods were offered. The Marco Polo restaurant was excellent. We loved our server Señor Felix (feliciano) who went above and beyond to provide us excellent meal experiences at Marco Polo!!! He was always attentive.
Cons: The wifi service was poor. While other hotels picked up on the beach the wifi at this hotel didn't even pick up in the rooms. It was a bit pricey for very spotty service.
Excellent
8.0
Pros: Staff stood out the most as tolerant helpful and nice. Loads of food and drink.
Cons: All was fine but if you want to be in heart of cancun hotel nightlife then you are 10 minute plus drive away. Food was fine but obviously if you are in a more luxurious place the cuisine is of a different caliber.
Excellent
8.5
Pros: My favorite thing about this place was the staff. Everyone spoke English, even the room attendants, so communication was very easy. I did not encounter a single rude person. The wait staff rotated from restaurant to restaurant as the day progressed, so you really got to know the staff. The pools were great... one was really warm, one was just right, and of course the ocean was only a few steps away if you wanted to really cool off. The wait staff came down to the beach to take orders, too, which was probably the best part! The food was mostly good... lots of buffet fare, lots of selection. The reservations-only restaurant, Marco Polos, was very nice. The asian night was my favorite, the french night was not that great (except for the cheese).
Cons: While there were always options for food, the windows for certain things to be open were relatively small. For example, if you wanted a sandwich, the place didn't open until 4:00.
Mediocre
3.4
Pros: Nothing
Cons: Everything
Excellent
9.4
Pros: The meals and attentions are spectacular.
Cons: The air conditioning is automated in the rooms. So it cannot be modified by the guest at your own pleasure. In addition, once closed the dinner restaurants, the only thing there is for food is a Deli where the only thing they serve is sandwich. They should include more variety, such as pizza, hamburgers, etc.
Good
6.0
Okay
4.5
Good
6.5
Okay
5.7
Excellent
8.5
Good
6.0
Pros: Not great. Just ok. You won't get the best service or food, but you also won't get sick. Great views of the Caribbean from ocean front rooms.
Good
6.6
Pros: Nice and clean, fairly close to the clubs.
Cons: Limited food choices, not enough variety. Entertainment was mediocre.
Good
7.7
Pros: My sister and I travelled here. We had a great time!! Staff were nice, clean, and overall a great experience! 24 room service was a perk we really liked! And our room was ocean view, really nice.
Cons: Good was decent. Wish they had more resturants to choose from
Good
7.4
Pros: Overall our experience at the GR Solaris Cancun was good. The food was good limited from a restaurant perspective. The entertainment was fun, but not great. From talking with others, you can tell the staff has done an amazing job of making this a place people want to come back to time and time again. The patrons and staff, young and old, were friendly and made for an overall enjoyable experience.
Cons: The biggest issue this this hotel was the poor internet service. You pay $37USD per device for 3 days and we had issues staying connected to it anywhere but in the lobby. When we complained, the manager told us there wasn't anything they could do but complain to the company. The food options were extremely limited, but the food they had was ok. The minibar in the rooms was also very limited. There were just a few beers, a few sodas and 3-4 bottles of water. More options or bars that were open later would have been helpful. The location on the beach was also not as nice as other places I've been. The water was very rough and the beach wasn't as nice as other locations I've been to in Cancun.
Okay
4.8
Pros: Some of the staff and the location were good
Cons: I wasn't expecting high quality food, having been to a number of all inclusive resorts in the past. However, a large percentage of the items served here were bad. I don't mean they were not prepared well, rather they were at very stages of spoiled. Worst was the breakfast meat served for room service, which reeked when sliced into and was many days expired. We quickly got in the habit of first taking a small sample before consuming anything. This combined with indifference by the staff, particularly at the front desk, should cause you pause if you are considering staying at this location. Also, do not believe that your package includes everything described. WiFi is not included, and ocean view may require you to stand on a chair to see over the wall. Kayak should drop this location or appropriately update the descriptions to reflect reality.
Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Delfines Beach and El Rey Ruins. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
Overall 8.0 Excellent
Based on 254 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.7
Pros: Food was ok. The French restaurant was very good. Their onion soup was superb.
Cons: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
Excellent
8.0
Good
6.0
Excellent
10.0
Pros: Price Oceanfront clean all-inclusive (drinks and alcohol) Friendly
Cons: Nothing
Okay
4.0
Pros: + Location + Beach
Cons: - Slow in check in process (and lobby witout AC, its a sauna) - Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember. - Facilities are old and require a big maintainance and or refubrish - Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna. - Pools were always overcrowded, not a place you want to be and/or relax - Slow service in bars. - Room service is available but with a extra charge. - Minibar with little options, two beers and water. - Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.
Good
7.4
Pros: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Cons: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.
Mediocre
3.7
Pros: We didn't like much but try to make the best of it since we already there
Cons: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
Excellent
8.2
Good
6.8
Good
6.5
Pros: Staff are very friendly and speak English and Spanish- very helpful and sweet staff! Beautiful beach and rooms are simple but clean.
Cons: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.
Good
6.8
Pros: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Cons: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.
Excellent
8.8
Pros: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Cons: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.
Located in Zona Hotelera, this beachfront resort is connected to the convention centre and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Punta Sur and Aquaworld are also within 6 mi (10 km).
Overall 7.7 Good
Based on 2,718 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Cons: Noise from clubs
Good
7.7
Good
6.5
Pros: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
Excellent
8.0
Pros: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Cons: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Cons: Towels not replaced sometimes
Excellent
8.5
Good
6.0
Excellent
8.5
Good
6.0
Okay
4.0
Pros: The beachfront was beautiful. Housekeeping personnel was hard working and kind.
Cons: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
Excellent
10.0
Pros: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Excellent
8.0
Pros: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
Excellent
8.2
Excellent
10.0
Excellent
8.3
Mediocre
2.0
Pros: Nothing a real dump
Cons: Everything. Explode this dump ASAP
Good
6.0
Cons: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
Mediocre
3.7
Cons: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
Okay
4.0
Pros: Right on beach!
Cons: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Excellent
9.4
Pros: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Cons: The noise due to the club next door, but I did visit during spring break so it might be louder then.
Excellent
8.8
Pros: Beach, pool, good location and helpful staff, very recommended
Cons: I did like everything, nothing to say about, everything’s amazing
Excellent
8.0
Pros: Beach
Cons: Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
Good
7.4
Pros: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Cons: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
Where to stay in Cancún?
Our map will help you find the perfect place to stay close to Royal Yak Casino and Sports Book by showing you the exact location of each hotel.