Cancún Resorts

Pros: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Cons: Absolutely nothing, would go back again, in a heartbeat!!!

Pros: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.

Cons: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.

Pros: Hospitality of staff.

Cons: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.

Pros: What didn’t we like. Literally everything is perfect.

Pros: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!

Pros: The location, views, service, cleanliness and the pools

Cons: Very less Vegetarian options for breakfast, lunch and dinner

Pros: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.

Cons: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...

Pros: Everything was great the food , staff, room etc...Great choice .

Cons: Nothing

Pros: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.

Cons: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.

Pros: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.

Cons: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms

Pros: Location,views,accessible, personal treat you like a king

Cons: -

Pros: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Cons: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Pros: Show at night was fantastic!

Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Pros: Friendliness of staff/drinks/food/beach/pools

Cons: Some things weren’t fixed soon/had to report several times.

Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Pros: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential

Cons: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.

Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Cons: No top shelf alcohol choices.

Pros: the Swiming pools are good. Staff in swimming pools are good.

Cons: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Pros: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Cons: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.

Pros: Everything!

Cons: Loved it all

Pros: The beach of the hotel is really good. The food of the buffet is also not bad.

Cons: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.

Pros: Everything

Cons: Nothing

Pros: Thanks to Juany, she makes my husband bday very special while were staying in the hotel, Juany knows how to give excellent service and she makes my family feel at home in a very special ways.everyday she ask us if everythings alright if we are enjoying our stay there. Nice to meet a people like Juany, now it becomes memorable to us our stayed there. I hope to meet her again in the future☺️

Pros: Staff was friendly and helpful, scenery was beautiful from room and food was good.

Cons: Reception desk never answered the phone we literally called everyday with no answer, when I mentioned to one of the staff that the reception desk never answers her response was no as if that’s the norm. We had the room cleaned one day out of the entire stay and all trash was left in the room literally only the bed was made; Soda cans, plates from room service and all other trash was left behind and Mini bar was not restocked. This hotel is nice but should be a bit better especially with how much is being charged per night.

Pros: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Pros: Great hotel! Everything was perfect-- very good food, comfortable bed, big shower, tv and ac worked great. The pool is super fun and the bar inside it had great coctailes. Could'nt ask for more

Pros: The staff, the hotel and the view

Pros: Excellent Staff Great Food

Cons: Nothing

Pros: The food and the staff who work in hard rock is friendly

Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Pros: Beach, pool area, kids club, activities, drinks, food

Cons: Balcony doors need to be replaced because too much noise coming from outside,

Pros: Property is first class and beautiful, rooms are great with a hot tub included and a great pool and two excellent pool bars. So many staff walking around making sure you have everything you need ,drinks, food ,everything . Entertainment was great for the most part with always something interesting going on and a great team of young dancers who keep you entertained the whole day. Beach area was exceptional and clean. Drinks are top notch and have many choices. Ipanema restaurant was fantastic and the buffet was always with so many great choices. Everyone is so helpful and friendly. We stayed at another all inclusive before hard rock and the difference is unbelievable, so much better we ended up booking another two nights at hard rock because it was so good.

Cons: Minibar and toiletries will not be restocked if you don’t leave bribes in the fridge or the room . I don’t believe in tipping to get basic toiletries supplies and the mini bar restocked. We tipped good waiters and outstanding service not basic services that in an all inclusive hotel for these prices should be first class. The hotel says the tips are included in the all inclusive rate and you are paying a huge price to stay here I think that these services should be professional standard. Hard to get sun beds without getting up early and leaving towels on the beds to reserve your place which I don’t like doing but with everyone doing the same you kind of have to to get a place. A bit more entertainment for late at night would be good, no one seems to want to go to the late night dj held in one of the reception rooms. Being hard rock hotel they should probably have more live bands which I think people would stay to watch. A little bit pricey but totally worth it with just the minor issue of the mini bar and toiletries. They could leave a few snacks in the room at the price you are paying too.

Pros: Good property

Cons: All ok could be a bit better for price you pay

Pros: Staff kept the place clean. The daily activities were somewhat entertaining. Employees encouraged participation by participating themselves which was a good concept.

Cons: Upon arrival, the front desk staff gave me a used informational pamphlet...unprofessional. The bed was hard. My room had only a bed and a plastic nightstand on either side...no other furniture. The room itself was two flights of stairs down from the lobby then three more flights up then at the end of the hallway and next to the busy street so all I heard all night were honking horns and motorcycle engines. An employee checked my door, while I was in the room(scary), to see if the key card was deactivated so I would be locked out until I paid the first day. Unsafe stairs (black slippery tile) to the lame buffet. Drinks were syrupy with very little alcohol in them. The DJ for the dances did not make good song choices. For example, he played maybe 8 songs that were actually from the 70’s and 80’s on Disco Night and that’s it. There is no free shuttle to and from the airport.

Pros: The staff was very friendly and courteous the food was good the entertainment was great.

Cons: The roof was leaking in many places area rugs were used to soak up the spill instead of buckets and a lot of people fell in the lobby including myself.

Pros: The parties they had, the most food except the mexican restaurant. The worst resort food. But overall food was really good.

Cons: The different bands they had, which i did not know about it. They treat other bands like second class citizens.

Cons: The pool hours.

Pros: House keepers are nice. Take your Vodka with you if you are not a member unless you are a sky fan

Cons: Money comes before customer service, the security harassed us to pay extra for a friend coming for 5 minutes, he was really rude about it and instead of apologising he insisted on a hand move to pay extra... Room Service once they deliver food you can't ask for anything extra they won't come back, yet the TV ordering menu doesn't give you option to add" ketchup hot sauce etc "

Pros: The food was really good, the overall service was excellent. The property has a lot to choose from.

Cons: That the pool closes at 7 am

Pros: The resort was spotless, the meals fantastic, the value was well worth it, and the entertainment and staff terrific. Planning on going back as soon as possible.

Pros: The beach was nice

Cons: The staff treated us awful and were rude. We left after the first day. This is definitely a swingers place and they do push it. The entertainment staff was pretty much forcing guest to participate and hook up with other guest during pool games.

Pros: The different themes The pool area 3am Hambugers lol

Cons: I love everything about this place and the food was great.

Pros: Location is wonderful

Cons: Soon as you check in a person will come offering a 1 hour seminar the next morning and ask you for a $20 deposit as a guarantee that you will show up for the meeting with the sole purpose of selling you a time share,also the Resort is small hard to find your Room when you are sober so imagine with a few drinks

Pros: Staff and food

Cons: Transportation to and the resort

Pros: Staff was very friendly and respectful. The Italian theme restaurant was excellent, food and sever (staff)

Cons: Are room was NOT very clean

Pros: The hotel is really all inclusive. However you need to make clear. We have booked for 3 people in one room. However, the property mentioned that the booking only for two people and we need to pay additional.

Cons: too crowded

Pros: There was so many things for kids to do, the staff was great at keeping everyone entertained and they were all friendly.

Cons: The place looks better on the photos but in reality everything is pretty old.

Pros: The vibes of the place is great. Everything is thought out, from the room, pool to beach. And even though it’s all inclusive, the foods were good. We stayed in the Ocean View suit with the jacuzzi in the balcony and it was a great experience. We were given access to Atlantis for breakfast which is a rooftop restaurant with an ocean view.

Cons: The WiFi could have been better. But it’s not too bad.

Pros: Everything else was amazing, the hotel, the staff, the food.

Cons: Not allows visitors, even if u pay extra, and show passport. Hard to spend time with friends if not stay in same hotel

Pros: Sea side view is excellent and food was nice. Weathwr was not helpful for us but all views, wind blowing were very pleasant. Hotel staffs were so kind and gentle. My family enjoyed there.

Pros: Nice location, clean sea, close archeological area. Nice parking right next to lobby.

Cons: After check in we were informed by conciergebperson that we can join their club (Infinity) even several times refused and most importantly that we should give tips as local employees get 6USD per day - unexceptable in 5* all inclusive hotel. Hotel is telling you that they have great ala cart restaurants however their quality is very low. Very often mistakes in orders, meat is usually lower quality, some world-wide recipies like Club Sandwich are not followed properly. I would not mind that hotel doesn’t know how to do good pasta - it is mexican hotel, not italien. However then please don’t say that you have italien restaurant. What’s served there... Italiens will cry most probably. Family oriented hotel - not much stuff for kids, with exception of bit old looking minigolf, short zip line, swimming area with few slides (quite bad shape) and few things in kid’s zone (two swings, two basketball baskets, two play houses). Not really impressive. Also noise during evenings and night - not really calm place. They woke up my daughter several time. Music was playing quite long into the night.

Pros: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.

Cons: I wish they had more vegetarian/vegan options at the other restaurants. They had plenty to choose from at the buffet but we didn't go to the restaurants because there wasn't much to choose from.

Pros: kids pool

Cons: we stayed 5 days. out of 5 days 3 days my room AC did not work. complain 3 time but nobody fix the ac. my family did not sleep for 3 days. hotels corridor ac does not work else well. Food is horrible. we eat outside. NOT NICE PLACE TO STAY. AVOID

Pros: Everything was excellent. We had a great time. Everything was very clean and fashion. The restaurants were very good and the bars were too.

Pros: Good things about the resort: 1) Breakfast at Atlantis restaurant was amazing. The menu has a good variety of choices and all of then are very good. 2) The infinity pool is big and beautifull. It's is located in front of the beach and the view is amazing. 3) The room is huge. The bed is huge and very confortable.

Cons: 1) At registration, we refused to by the upgrade for Infinity. After that the staff we not very friendly with us. They not even mentioned that there were an hospitality room to wait until the room is available. Because of that, we waited 2 hours seated at reception with heat and thirst (there were no air conditioning nor water). 2) The buffet for lunch and dinner is big and have variety of choices but everyday almost the same things are served (for example: at the sushi station, everyday there are the same choice of sushi, at dessert station, everyday has the same desserts). 3) Beach was disappointing: shore has a lot of holes (suddenly the depth increases). The ocean has a lot of waves and it is impossible to swim calmly in the ocean. Combined, the hole and the waves makes the ocean very dangerous. 4) We couldn't enter at the French restaurant because it was mandatory to use social clothes and I didn't bring any. The problem is that there were none information about it at booking.com and seadust website.

Pros: Very clean and organised hotel. The staff were all so friendly and amazing! The kids club so great the ladies were amazing so hands on! Kids club runs from 9am-10pm so much time for mummy and daddy to relax! This resort was for everyone

Cons: The food at the hotel was very very average! My last day I got food poisoning