Cancún resorts

Pros: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Cons: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Pros: Good service

Cons: Terrible Mosquito

Pros: Our room and how close the beach was from the pool.

Pros: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Cons: There is no privacy in the bathroom.

Pros: The rooms are amazing. The grounds are beautiful. Many restaurants to choose from. Good food. Very clean!! Stylish. Wonderful staff. We loved our concierge Ignacio. Amazing! Luxury and romance. Perfect for couples!

Cons: The spa could be a bit better.

Pros: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Cons: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Pros: The spa, restaurants, activities, room, staff, location, and cleanliness!

Cons: No, everything was perfect!

Pros: What stood out to us above the amazing room, grounds, amenities, and food was how attentive and caring the staff was to us. Everyone from every level of staff treated us like family. Hotel employee was amazing as the Beach Concierge.

Pros: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Cons: Sunscreen too expensive

Pros: The variety of activities, food and drink. Staff was phenomenal.

Cons: Only thing I do not like is the WiFi is extremely slow!

Pros: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.

Cons: Did NOT like the glass bathroom doors. No privacy.

Pros: Show at night was fantastic!

Cons: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Pros: Friendliness of staff/drinks/food/beach/pools

Cons: Some things weren’t fixed soon/had to report several times.

Pros: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Cons: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Pros: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Cons: The front desk staff they don't have empathy.

Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Cons: No top shelf alcohol choices.

Pros: the Swiming pools are good. Staff in swimming pools are good.

Cons: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Pros: Some of the staff people were very nice.

Cons: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Pros: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Cons: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Pros: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Cons: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.

Pros: The view was great. The meals were excellent, espeiclally that Mexican restaurant next to the beach. We had a great time at the brew pub as well.

Cons: The amenities in the room wasn't sufficient. No toothbrush, no slippers & etc.. provided

Pros: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Cons: Absolutely nothing, would go back again, in a heartbeat!!!

Pros: the staff, the room, the resturants, the beaces and pool - al was above perfection!

Cons: They have a Dolphine pool with real and live dolphins. I don't think that animals such as dolphins and whales should be captive, it is a large pool but smaller than they need. If I had known it from the start I am not sure I would of booked. Everything else is amazing!

Pros: The food is very good, and the staff very kind. We was there in our honeymoon and they put some cake and champagne in our room and decorate the room with balloons, it was very nice.

Cons: I'm sad about the dolphin pool because they have to live in the wild under other conditions and not provide labor and financial services to humans.

Pros: Everything, except for the dolphins pool. This is the only reason I will choose another hotel in the future.

Cons: The dolphins pool. How is it even legal? They should be free in the ocean.

Pros: The staff are friendly the food is amazing. The room was big and the most comfortable bed I've slept in.

Cons: Whoever likes animals shouldn't go into this hotel. The dolphins are held in captivity for people to swim with them and take pictures. If I knew this I wouldn't arrive into this hotel.

Pros: This place is absolutely beautiful with breathtaking views! The food and drinks were AMAZING! I was provided with everything that I needed during my stay. I will definitely be staying here again the next time I'm in Cancun.

Cons: n/a

Pros: Everyone was very welcomeing

Pros: Amazing staff service

Cons: Food.

Pros: Location, restaurants, customer service, and amenities far exceeded my expectations.

Cons: N/A

Pros: Great facilities

Cons: Drinks were uninspired and shakes were not fresh fruit

Pros: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Cons: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Pros: Facility was excellent and met our expectations but they pressured us buying into their vacation club which we did against our wishes.i believe hotel should stop making such moves towards the vacationers against their wishes

Cons: Pressuring folks buying into the vacation club

Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Pros: The excellent service-mindedness of the staff (especially Eleonor and Lizbeth) who helped me arrange a beautiful surprise for my girlfriend with upgrade, fantastic spa treatments and a wonderful and romantic dinner at their La Hoya restaurant, that served excellent food, super romantic ambiance, really nice mariachi band playing and perfect service. I ended up proposing my girlfriend at the beautiful beach, so now we’re engaged! :) The location, facilities, spa and restaurants are fantastic. The whole stay at Grand Fiesta in Cancun was simply fantastic and unforgettable and we will return asap! Thank you, Grand Fiesta!

Cons: We liked everything!!

Pros: The pool, beach and gym are fantastic. The coffee was delicious. Staff were incredibly friendly and welcoming.

Cons: The bath was a little old and dated, and we had to move rooms twice because the hotel had given us two beds instead of one large king bed.

Pros: DONT wast you MONEY!

Cons: The most terrible HOTEL EVER!!

Pros: The location is perfect and the staff people were very nice from the first moment. Everything always clean and make very good feeling. Was a perfect vacation!!!

Pros: Pool; Friendly Staff; Beach

Cons: Bathroom facilities a bit outdated

Pros: Hotel, staff and service was amazing. Housekeeping was on point, room was clean, hotel close to lots of things, restaurant on hotel was really nice. Oh not forgetting the spa. Will definitely stay there if I visit Cancun again.

Cons: None!

Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Pros: Location and pools

Cons: Everything wasn't included. For a higher price but everything included would be great.

Pros: very professional staff

Cons: nothing

Pros: The beach and the staff serving at the beach. Vale staff were also very kind and helpful.

Cons: Had to go 5 times back to reception since the card did not open the door. It's a long wallk after 18 hours of travel and only after the fifth time they sent someone to fix the door. You have to pay for EVERYTHING in this hotel even a tea bag in your room !!!! For my opinion too expensive. I've been in Mexico in cheaper hotels which offered much much more for much less!!

Pros: Perfect location right in front of the beach, big pool, dishes at the 5 restaurants for dinner were good, lot of entertainment, staff was very nice and helpful, big whirlpool in the room, 24h roomservice for free, awesome view on the ocean

Cons: Room for shower and toilett was too small. Only rooms with 2 queen beds (no king available). lunch was only in one Restaurant and at the pool but generally not very convincing. need to make reservations for dinner but still had to wait 10min for our table. hotel is not the most modern anymore, everything well maintained though. Would expect a stereo in the room in a music themed hotel.

Pros: Food, spa and pool

Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Pros: Very clean. People friendly.

Cons: Not a lot to do at night. Food was ok. Too many kids in pool with adults at swim up bar.

Pros: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Pros: Lots to do, beautiful beach and pool area, very friendly and attentive staff.

Cons: Food was average. Nothing jumped out at me as spectacular.

Pros: I love it all the staff, the food, and place itself.

Pros: Friendly stay all inclusive w 24 hour room service

Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Pros: It’s was beautiful!!!

Cons: It was real relaxing

Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.