Good to know
|Distance to city centre||8.5 km|
|Distance to airport||16.0 km|
|"Location, and service was excellent"||(in 26 reviews)|
|"Excellent beach and pools."||(in 17 reviews)|
|"Very clean, good food and friendly."||(in 44 reviews)|
Time of year
Show reviews that mention
|beautiful beach||in 77 reviews|
|dress code||in 5 reviews|
|food was good||in 162 reviews|
|friendly staff||in 135 reviews|
|good service||in 71 reviews|
|great service||in 10 reviews|
|great the rooms||in 39 reviews|
|level low||in 2 reviews|
|make reservations||in 24 reviews|
|oriental restaurant||in 37 reviews|
|pool area||in 72 reviews|
|room upgrade||in 5 reviews|
|snack bar||in 29 reviews|
|vacation club||in 4 reviews|
|view room||in 62 reviews|
Bartenders were nice
It’s definitely dated and needs some major renovations. They were hosting 450 high school graduates which made for a bad stay for me and my friends. We get it, we were 18 once too but they hotel should have told us or warned us during booking. We actually tried to check out but the hotel refused to refund us our money so we were stuck there. The food was probably the worst hotel food I’ve ever eaten. The pizza place was the best which is pretty sad to say. They advertise as “all inclusive” but we were charged for ordering wine to our room which is ridiculous given we had a swim up pool and wanted to enjoy it. All in all the management was rude, the hotel is old, and the food was not good. I felt like I got ripped off and taken advantage of. I love Cancun and every time we left the resort we had a great time. Coming back to the hotel was a buzz kill for sure.
Nice facility beautiful view nice rooms
Staff very rude They have stupid policies in place The phones were out in the rooms so we couldn’t order room service My safe broke with my passports in it they said the battery went out We had ants in the room for the first three days
Had a great time hotel was beautiful and food was amazing.
Wish there was more options for not using the stairs. Hurt my knee was having trouble climbing so many stairs.
The Hotel was fantastic. All the staff were friendly and helpful. The food was incredible. The buffet meals were really beautiful as well as restaurants. Activities arranged by hotel staff were so much fun. Tours were arranged by Expedia who have a desk at hotel. The snorkelling tour took us to 3 different Cenotes and we snorkelled through caves as well as cliff jumped and zip lined. Pools at the hotel were warm and the ocean was warm and crystal clear with a lifeguard. This hotel exceeded all expectations.
We loved everything about this hotel.
I loved the pools, the cleanliness, and the scenery.
How early some of the restaurants closed.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
based on 5,041 reviews
Things to know
- Friendly atmosphere
- Nice building
- Friendly service
- Great view
Policies vary by room type and provider.
Reviews about Grand Park Royal Cancún Caribe
Most popular landmarks
- Playa Chac Mool 0.8 km
- Forum Beach 1.4 km
- Cancun Golf Club at Pok Ta Pok 1.4 km
- Playa Caracol 1.7 km
- Acuario Interactivo 1.9 km
- Delphinus Punta Cancún 1.9 km
|Playa Del Carmen||65.3 km|