Hotel Dos Playas Faranda Cancún

Staff went above and beyond to satisfied your needs. The Mexican night under the stars was amazing, time of yummy food, the decor and even mariachis. The beach was crystal clear. The hotel is right next to the ferry station to isla mujeres so you can walk there if you decide to go there. Right outside the hotel there is a pharmacy in case you need anything. The kids park was very nice, a plus for family traveling with young kids.

No elevators, got room on the 3rd floor and building didn't have central AC, so hallways were so hot and the few ceiling fans running, were not enough for the heat, especially after taking 3 flights of stairs, while I was there one of the restaurants was being renovated, so I am assuming this has A.C., the rest of the restaurants didn't have A.C., so you could find some bothersome flights. There are mosquitoes, bring repellant or buy it at the pharmacy right outside the hotel, I went with the all inclusive option so maybe that is why they don't have them, but there was no microwave in the room and I was traveling with a toddler that doesn't drink cold milk ☹, so if you have my situation bring a bottle warmer. ( there was a fridge in the room) couldn't use the gym because the air was off

Office staff sucks Kitchen staff was awesome tho

Not charging for every little thing

The staff was extremely nice and attentive. Great customer service.

I had some trouble connecting to the WiFi. Other than that, everything was excellent.