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|Distance to city centre||8.6 km|
|Distance to airport||17.4 km|
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Location and variety
Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
As expected, brilliant
Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
The location . The pools and the staff was friendly.
The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
The Hotel Riu Cancun is located in one of the most popular tourist destinations for Cancun, and it features gorgeous sandy beaches alongside turquoise water. The hotel is a short ride from the airport and getting to and from there is easy thanks to its complementary shuttles, taxis, and car rentals that are available.
When it comes to day-to-day activities in the area, in addition to the beach that the hotel is on, the famous Plaza La Isla is a short drive down the road to meet any guest's shopping needs, and then there is the beach pavilion further down the island that many people enjoy as well. The city of Cancun itself has a lot of things to enjoy as well. There are many restaurants, parks, nightclubs, and more guests can easily take advantage of.
Hotel Riu Cancun is an all-inclusive resort with many options when it comes to rooms that will appeal to a variety of travelers. There are rooms ranging from double standards that include air-conditioning, Wi-Fi, safes, refrigerators, and the balcony to the luxurious suites that have all of those amenities plus hydro-massage bathtubs. The suites also feature gorgeous views of the sea.
On the hotel grounds, there are three swimming pools as well as a free gym and whirlpool bath. There are also programs for the kids to enjoy and entertainment options during both the night and day for adults. Guests can enjoy the live shows, live music, and excellent dance opportunities as well.
based on 5,588 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Great view
- Recreation staff is nice
Policies vary by room type and provider.
FAQs when booking at Riu Cancun
What sports activities are on offer at the Riu Cancun?
Aside from the group fitness classes available at the Riu Cancun such as toning classes or water aerobics in the swimming pool, guests can play a game of volleyball on the beach, hire kayaks, snorkelling equipment or catamarans, or enjoy a scuba diving lesson for beginners in the pool. These activities are complimentary if you have booked your stay with an all-inclusive package.
Are there any computers I can use at the Riu Cancun?
If you have left your laptop at home but need to use a computer while on holiday at the Riu Cancun, head to the sports bar where you will find a few computer stations you can use for a fee. They are connected to the internet, and usage is charged in 15m slots.
Is there a dress code if I want to have dinner at one of the Riu Cancun restaurants?
While there are no particular requirements for how to dress at breakfast or lunch at the hotel, if you are planning to go out for dinner you will need to make sure you follow the dress code. All the restaurants follow a formal dress code with gentlemen required to be in long trousers and with no sleeveless shirts.
Does the Riu Cancun offer any services for families with children?
If you are looking for an activity your kids will enjoy while you’re on holiday at the Riu Cancun, then you should head to RiuLand, which is the hotel’s kids club for children aged 4 to 12 years old. Children will be divided into two groups that will each go for a different activity depending on their age. Most of the activities are outdoor based and are supervised by the hotel’s team of professionals, with appearances by Calu, the RiuLand mascot character.
What sort of entertainment can I expect at the Riu Cancun?
The Riu Cancun organizes live shows for their guests to enjoy every day of the week, with a different style of show every night so you will feel like you’re seeing something new every night. You can expect live music shows, opera nights and Mayan cultural shows, amongst others, and the staff always get the audience involved ensuring a fun evening for everyone.
How can I get from Cancun International Airport to the Riu Cancun?
The easiest way to get to the Riu Cancun from the airport is to book a private transfer, either with a taxi or with a shared shuttle bus that will drop you off at the hotel. If you choose to go with a taxi, expect to pay 956 MXN (around 50 USD) for two persons for a one-way trip and you will get to the hotel in about 20m, while a shared shuttle bus will cost about 439 MXN (23 USD) per person for a return trip, and the trip will take about 30m as the bus will be making a few other stops along the way. (Prices checked 06/05/19).
Where is Riu Cancun located?
Riu Cancun is located at Blvd. Kukulcan Km 9, Manzana 50, Lote 5 in Zona Hotelera - Hotel Zone District, 8.6 km from the centre of Cancún. Playa Caracol is the closest landmark to Riu Cancun.
When is check-in time and check-out time at Riu Cancun?
Check-in time is 15:00 and check-out time is 12:00 at Riu Cancun.
Does Riu Cancun offer free Wi-Fi?
Yes, Riu Cancun offers free Wi-Fi.
Does Riu Cancun offer free parking?
Yes, Riu Cancun offers free parking.
Does Riu Cancun offer free airport shuttle service?
No, Riu Cancun does not offer free airport shuttle service.
How far is Riu Cancun from the airport?
Riu Cancun is 17.4 km from Cancun. Riu Cancun is 71.6 km from Cozumel.
Can you bring pets to Riu Cancun?
No, pets are not allowed at Riu Cancun.
Does Riu Cancun have a pool?
Yes, Riu Cancun has a pool on-site.
Most popular landmarks
- Playa Caracol 171 m
- Forum Beach 0.6 km
- Delphinus Punta Cancún 0.7 km
- Playa Chac Mool 1 km
- Cancun Golf Club at Pok Ta Pok 1.4 km
- Playa Tortugas 2.2 km