Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
Something strange in the BAR by the stage!
Great seating and overal service was wonderful....but....
i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
There was nothing I do not like about this place
Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
The room was very nice and the cleanliness of the hotel was great.
The food was lacking but that is somewhat understood at a resort.
service, food, location and entertainment
Located at one of the most popular tourist destinations in all of Mexico and just outside of Cancun, The Hotel Riu Palace Peninsula is situated on a stretch of beach and framed by lush, tropical plants and Clearwater. It has a number of options when it comes to accommodations and services as well as dining, thus making it a spot that can easily attend to the needs of a variety of tourists and travelers.
In terms of the general area, there is much to do and see. One can easily set up private charters, play a number of rounds of golf at any of the many country clubs of the area, visit historical landmarks, check out several museums, or simply enjoy local restaurants and shopping. The resort is accessible from the airport via complimentary shuttle or private transportation.
Hotel Riu Palace Peninsula has many different options when it comes to rooms and suites, as well as deluxe villas with exclusive services. Amenities throughout include things such as free Wi-Fi, access to the hotel's private beach, Maine restaurant and theme restaurant access, four separate swimming pools, a swim-up bar, a first-class spa, coffeemakers, deluxe bathtubs, and more.
Guests at Hotel Riu Palace Peninsula can also enjoy special rates at Puerto Cancun for golf, and this also includes green fee, shared golf carts, practice balls, and two bottles of water. The wellness spa has a massage room, beauty salon, gym, Jacuzzi, and sauna.
based on 120 reviews
Policies vary by room type and provider.
The Junior Suite and Villa Junior Suite can be booked with a guaranteed view of the ocean. Featuring balconies or terraces that face out to the ocean, the rooms come equipped with a private minibar and beverage dispenser. Adult-only versions of these rooms can also be reserved, boasting a jacuzzi on the terrace for next level comfort.
Get in to the spirit of being by the ocean with beach volleyball. Challenging but exhilarating, you’ll be jumping across the sand to spike the ball in no time. Kayaking, snorkeling, body boarding, and scuba diving services are also available and inclusive as part of your reservation. There is a range of group fitness classes that you can participate in which include cardio, toning, yoga and aqua aerobics sessions. Whether in the gym, pool or by the beach, there’s ample options to keep fit while on holiday.
The resort has live performances every night of the week, where you can watch talented musicians, comedians and dancers light up the stage. In the past, beauty pageants and Michael Jackson performers have impressed crowds, turning the hotel into a lively party until approximately 10:30 pm.
The hotel features a number of specialized restaurants that excel in their chosen cuisine. You will be spoiled for choice and be able to try a different one every night with Japanese, Mexican, Italian, modern fusion and traditional steakhouse on offer. You can also enjoy food from these fine establishments delivered directly to your room, with service available all hours that they are open. There is also a buffet with live cooking stations that has themed nights such as Caribbean, Asian, gala and international featuring three times per week.
Open 24h per day, the Sports Bar is guaranteed to be showing the game you are after. Broadcasting live sport on large screens with billiards tables and video games on offer, there’s wall-to-wall entertainment to keep you satisfied.
RiuLand is a dedicated space for kids to have fun while on vacation with board games, water activities, face painting, mascot characters and live performances to participate in. Friendly and energetic staff ensure your youngsters are cared for at every moment of the day, creating a warm environment full of laughter and smiles.
There is a lavish 450 sq m adult-only pool where you can relax and soak up the Mexican sun in absolute comfort. You can also make the most of the Kulinarium restaurant, where a more formal dress code applies than the rest of the hotel. Please note that these services and others, such as complimentary bathrobes, are exclusively available to those who book the Adults Only Villas. (Prices checked 07/05/19).
Riu Palace Peninsula is located at Blvd Kukulkan, Km 5.5 Lote 6-C in Hotel Zone, 5.9 km from the centre of Cancún. Playa Tortugas is the closest landmark to Riu Palace Peninsula.
Check-in time is 16:00 and check-out time is 12:00 at Riu Palace Peninsula.
Yes, Riu Palace Peninsula offers free Wi-Fi.
Yes, Riu Palace Peninsula offers free parking.
No, Riu Palace Peninsula does not offer free airport shuttle service.
Riu Palace Peninsula is 15.8 km from Cancún. Riu Palace Peninsula is 71.4 km from Cozumel.
Yes, Riu Palace Peninsula has a pool on-site.