Hyatt Ziva Cancun

Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 7000

Cheapest
rate per night

9.2

Excellent
based on 996 reviews
Hyatt Ziva Cancun - Cancún, Quintana Roo, Mexico
Fri 23/10
-
Sat 24/10
Compare vs KAYAK |

Provider Nightly total
$327
TripAdvisor $332
snaptravel $334
DERBYSOFTDIRECT
TripAdvisor
snaptravel

Good to know

Value for money

8.5

Distance to city centre

9.3 km

Location rating

9.5

Rooms

Fri 23/10
Sat 24/10

King rooms

$348+

Bed type
Provider
Total stay + taxes & fees
Unknown
$348
Unknown
$348
Sofa bed
$357
Unknown
$384
Sofa bed
$410
Sofa bed
$433
Sofa bed
$433
Unknown
$485
Unknown
$633
Unknown
$633
Unknown
$633
Unknown
$633
Sofa bed
$719

Double rooms

$327+

Bed type
Provider
Total stay + taxes & fees
Unknown
$327
Unknown
$369
Unknown
$369
Unknown
$369
Sofa bed
$400
Double bed
$414
Unknown
$462
Unknown
$462
Unknown
$462
Unknown
$462
Unknown
$472
Unknown
$500
Unknown
$558
Sofa bed
$567
Unknown
$602
Unknown
$1,010

Resort rooms

$342+

Bed type
Provider
Total stay + taxes & fees
Unknown
$342
Sofa bed
$386
Unknown
$398
Unknown
$410
Double bed
$433
Unknown
$449
Unknown
$456
Unknown
$476
Unknown
$513
Sofa bed
$536
Sofa bed
$565
Unknown
$631

Standard rooms

$356+

Bed type
Provider
Total stay + taxes & fees
Unknown
$356
Unknown
$477
Unknown
$757
Unknown
$865

Reviews

Pros

Cons

Traveller rating

397
44
10
6
0

Time of year

Traveller type

Show reviews that mention

+
great food in 229 reviews
staff was great in 208 reviews
great hotel in 138 reviews
room service in 117 reviews
excellent service in 113 reviews
beach and pool in 63 reviews
great facilities in 48 reviews
restaurants were very good in 18 reviews
great view in 14 reviews
late check in 13 reviews
beautiful place in 9 reviews
dress code in 7 reviews
el mercado in 5 reviews
great kids in 2 reviews
great rooms in 2 reviews
  • Excellent
    Nov 2019
    10.0

    Amazing staff service

    Food.

  • Excellent
    Apr 2017
    10.0

    Absolutely Fantastic

    Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

  • Excellent
    Nov 2016
    10.0

    An amazing getaway

    The staff, property, services, and landscape are amazing

  • Excellent
    Oct 2016
    8.2

    Three day respite

    Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

    There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

  • Excellent
    Apr 2016
    9.1

    Great all inclusive!

    Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

    The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip.

Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind.

Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor.

Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor.

Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.2 Excellent

based on 996 reviews

9.4

Cleanliness

9.4

Comfort

9.2

Staff

8.5

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Hot tub
Outdoor pool
Snorkelling
No smoking
Restaurant
Bar/Lounge
Beauty salon
Hairdryer
Cable or satellite TV
Air-conditioned
24-hour front desk
Sauna
Airport shuttle (surcharge)
Free parking
Playground
Pool table
Designated smoking area
Storage available
Terrace/Patio
Linens
Towels
Lift
Massage
Pool bar
Alarm clock
Balcony
Bridal suite
Coffee machine
Family rooms
Flat-screen TV
Free toiletries
Infinity pool
Kids meals
Kid-friendly buffet
Pool with a view
Private bathroom
Radio
Safety deposit box
Shared lounge/TV area
Shower
Snack bar
Telephone
Toilet
Valet parking
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Entertainment staff
Ironing service
Shops (on site)
Special diet menus (on request)
Tour desk
Evening entertainment
Indoor play area
Kids' club
Kids' outdoor play equipment
Table tennis
Water sport facilities (on site)
Bathrobe
Garden
Shuttle service (additional charge)
Spa and wellness centre
Beach towels
First-aid kit
Physical distancing in dining areas
Physical distancing rules
Process in place to check health of guests
Hand sanitiser in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Business centre
Spa
Child pool
Coffee shop
Safe
Babysitting/child care services (surcharge)
Pets not allowed
Outdoor tennis
Rooftop
Bicycle hire
Express check out
Private beach

FAQs when booking at Hyatt Ziva Cancun

Does Hyatt Ziva Cancun have special cancellation policies due to coronavirus (COVID-19)?

What activities are included in your stay at the Hyatt Ziva Cancun?

Are there any special suites or romantic hotel packages for honeymooners at Hyatt Ziva Cancun?

How can I possibly upgrade my stay at Hyatt Ziva Cancun to make it even more special?

What activities can kids enjoy at the Hyatt Ziva Cancun?

Is there any live entertainment at the Hyatt Ziva Cancun Resort?

What’s on the menu at Hyatt Ziva Cancun?

Are tips and gratuities included in your inclusive hotel package at Hyatt Ziva Cancun?

What are nearby services within reasonable walking distance from the Hyatt Ziva Cancun?

Where is Hyatt Ziva Cancun located?

When is check-in time and check-out time at Hyatt Ziva Cancun?

Does Hyatt Ziva Cancun offer free Wi-Fi?

Does Hyatt Ziva Cancun offer free parking?

Does Hyatt Ziva Cancun offer free airport shuttle service?

How far is Hyatt Ziva Cancun from the airport?

Can you bring pets to Hyatt Ziva Cancun?

Does Hyatt Ziva Cancun have a pool?

Photos

All photos (35)
Bedroom (5)
Bar (1)
Pool (4)
Beach (2)

Location

Most popular landmarks

  • Delphinus Punta Cancún 72 m
  • Forum Beach 0.5 km
  • Playa Caracol 0.5 km
  • Playa Chac Mool 1.1 km
  • Cancun Golf Club at Pok Ta Pok 2 km
  • Playa Tortugas 2.9 km

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