Hyatt Ziva Cancun

4 stars
Cancún, Mexico
See location
681 reviews
Sun 25/2
Thu 29/2

About Hyatt Ziva Cancun

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Enhanced cleaning
    This stay has committed to enhanced cleaning measures.Learn more
  • Freebies
    This stay includes Wi-Fi and Parking for free
This stunning beachfront resort is set on the beautiful strip of Punta Cancun and framed by the Caribbean Sea, where you can enjoy a white sand beach and clear-blue waters. All rooms at Hyatt Ziva Cancún include a flat-screen TV, mini bar and a coffee machine. Rooms feature a private bathroom equipped with a shower as well as bath robes and slippers. Hyatt Ziva Cancun offers a variety of activities, from theater shows to water sports to tequila tastings and a microbrewery. Choose to lounge in a beach cabana, sip a margarita and enjoy diving, snorkeling, sailing, and swimming in the Caribbean. Soak up the sun at cascading pools overlooking the sea, including the pool bar. Enjoy the oceanfront spa, with a massage, holistic body treatments, hydrotherapy and a fitness center. Hyatt Ziva Cancun is located 300 metres from Coco Bongo while La Isla Shopping Mall is 3.4 km away. Cancun International Airport is 17 km away.

Latest deals for Hyatt Ziva Cancun

Sun 25/2
Thu 29/2
How payments to us affect rankingMore info
Double room
bed type unknown
bed type unknown
bed type unknown
Standard Room
bed type unknown
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Resort Room
bed type unknown
1 king bed
1 sofa bed
Deluxe room
bed type unknown
bed type unknown
King room
bed type unknown
1 sofa bed
1 sofa bed

*Total includes estimated local taxes & fees payable on check out.

Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Hyatt Ziva Cancun

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • CCTV in common areas
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Safety deposit box


  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Adapter

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

Things to do

  • Gift shop
  • Bicycle hire
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water sport facilities (on site)
  • Pool table
  • Basketball court


  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Coffee machine

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift


  • Family rooms
  • Privacy curtain
  • Storage available
  • Beachfront
  • Sea view
  • Seating area
  • Telephone

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Radio
  • Shared lounge/TV area
  • TV
  • DVD player


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Toilet

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)
  • Valet parking


  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Sofa bed
  • Alarm clock
  • Wardrobe or closet


  • Fax/photocopying
  • Laptop safe
  • Desk


  • Fitness centre
  • Tennis

Reviews of Hyatt Ziva Cancun

All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.

WonderfulBased on 681 verified guest reviews

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10.0 Wonderful
Best experience! Staff was incredible and were there to tend to every want. Hotel was clean and beautiful! Food was great! Definitely want to return here without a doubt!!
10.0 Wonderful
Pros:The staff and the attention to detail was incredible. They truly treat you like royalty. The location and food were excellent too. Everything was perfect
Cons:Absolutely nothing!
10.0 Wonderful
Pros:Amazing staff service
10.0 Wonderful
Pros:Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
10.0 Wonderful
Pros:The staff, property, services, and landscape are amazing
8.2 Very Good
Pros:Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons:There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
9.1 Wonderful
Pros:Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons:The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
9.4 Wonderful
Pros:North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons:Intermitent Wifi and Cable TV, extra charges for additional person.


Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo

What's nearby

  • Delphinus Punta Cancún114 m
  • Forum Beach0.4 km
  • Playa Caracol0.5 km
  • Playa Chac Mool1 km
  • Cancun Golf Club at Pok Ta Pok2 km
  • Playa Tortugas2.8 km
  • Acuario Interactivo3.7 km
  • Playa Langosta4.2 km
  • Playa Marlin4.2 km
  • Kukulcan Plaza4.4 km
  • Torre Escenica4.8 km
  • Parroquia de Cristo Resucitado5.2 km



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

Essential information about Hyatt Ziva Cancun

Low season


High season


Average price (weeknight)

Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Hyatt Ziva Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Hyatt Ziva Cancun

  • How long should you stay at Hyatt Ziva Cancun? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Hyatt Ziva Cancun

  • What activities are included in your stay at the Hyatt Ziva Cancun?

    During your stay at the Hyatt Ziva Cancun, you can participate in a variety of planned outings and social events. Many of these are complimentary for guests and include activities such as dancing, yoga, water polo and pottery. For an added fee, you can also pamper yourself with a spa or beauty treatment.

  • Are there any special suites or romantic hotel packages for honeymooners at Hyatt Ziva Cancun?

    Honeymooners might want to stay in the awesome Turquoize Suites. Secluded with views of the Caribbean Sea, its locale is extremely romantic. For added luxury, these suites come with butler service. When you sign up for the honeymoon package, you’ll also get a complimentary bottle of wine and a discount on spa services.

  • How can I possibly upgrade my stay at Hyatt Ziva Cancun to make it even more special?

    Upgrade your reservation to a room on the Club Level for a list of added amenities. With this upgrade, you’ll receive a number of special amenities. This includes access to a private lounge with an assortment of stylish drinks and premium snacks served all day. Stop by the lounge anytime to make yourself a cup of espresso. Additionally, you can enjoy a continental breakfast in the club lounge. Each club level room also comes with robes and slippers to make your stay feel more luxurious.

  • What activities can kids enjoy at the Hyatt Ziva Cancun?

    Upon check-in, you can register your kids in the KidZClub. This club provides supervised activities for young guests such as water games, face painting, dancing, air hockey, kickball and video games. Babysitting services are also available to guests who are lodging at Hyatt Ziva Cancun.

  • Is there any live entertainment at the Hyatt Ziva Cancun Resort?

    Hyatt Ziva Cancun offers live performances in its outdoor theater. Family oriented, its performance line-up includes musical acts, magic shows and dancers. Snacks and drinks are also served at every show.

  • What’s on the menu at Hyatt Ziva Cancun?

    With an array of restaurants on-site, guests can enjoy a variety of foods while on vacation. The resort serves international fare from Asia, Italy and other countries. Its menus include dishes such as grilled steaks, fish tacos, spaghetti, burgers and ice cream sundaes for dessert. A full-drink menu with Artisan beers, gourmet coffees, margaritas and other cocktails is also available. If you’re hungry in-between meals, there is also a pastry shop with treats like brownies, cookies and cake pops.

  • Are tips and gratuities included in your inclusive hotel package at Hyatt Ziva Cancun?

    Tips and gratuities are included in your resort costs. However, guests are welcome to tip housekeepers, servers and luggage attendants if they so desire.

  • What are nearby services within reasonable walking distance from the Hyatt Ziva Cancun?

    The Hyatt Ziva Cancun is a 10m walk to the Plaza Forum. In the plaza there is a movie theater, souvenir shops, clothing stores and numerous fast food restaurants. Other shopping malls within walking distance of the resort include Plaza la Fiesta and Plaza Caracol.

  • Where is Hyatt Ziva Cancun located?

    Hyatt Ziva Cancun is located at Blvd. Kukulcan, Manzana 51, Lote 7 in Hotel Zone, 9.2 km from the centre of Cancún. Delphinus Punta Cancún is the closest landmark to Hyatt Ziva Cancun.

  • When is check-in time and check-out time at Hyatt Ziva Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Hyatt Ziva Cancun.

  • Does Hyatt Ziva Cancun offer free Wi-Fi?

    Yes, Hyatt Ziva Cancun offers free Wi-Fi.

  • Does Hyatt Ziva Cancun offer free parking?

    Yes, Hyatt Ziva Cancun offers free parking.

  • How far is Hyatt Ziva Cancun from the airport?

    Hyatt Ziva Cancun is 17.8 km from Cancun. Hyatt Ziva Cancun is 71.6 km from Cozumel.

  • Does Hyatt Ziva Cancun have a pool?

    Yes, Hyatt Ziva Cancun has a pool on-site.

  • How does KAYAK find such great Hyatt Ziva Cancun hotel deals?

    KAYAK scours the web for all room deals available at Hyatt Ziva Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hyatt Ziva Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hyatt Ziva Cancun.

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