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Hyatt Ziva Cancun
4 stars

Hyatt Ziva Cancun

Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 7000
From
$673
Cheapest

rate per night

9.1
Wonderful
based on 1769 reviews
1,769 reviews
Room type
Provider
Nightly total
Resort Room
Double room
King room

Photos of Hyatt Ziva Cancun

Overview

Rating
This stunning beachfront resort is set on the beautiful strip of Punta Cancun and framed by the Caribbean Sea, where you can enjoy a white sand beach and clear-blue waters. All rooms at Hyatt Ziva Cancún include a flat-screen TV, mini bar and a coffee machine. Rooms feature a private bathroom equipped with a shower as well as bath robes and slippers. Hyatt Ziva Cancun offers a variety of activities, from theater shows to water sports to tequila tastings and a microbrewery. Choose to lounge in a beach cabana, sip a margarita and enjoy diving, snorkeling, sailing, and swimming in the Caribbean. Soak up the sun at cascading pools overlooking the sea, including the pool bar. Enjoy the oceanfront spa, with a massage, holistic body treatments, hydrotherapy and a fitness center. Hyatt Ziva Cancun is located 300 metres from Coco Bongo while La Isla Shopping Mall is 3.4 km away. Cancun International Airport is 17 km away.
Rating
9.1
Wonderful
Based on 1,769 verified guest reviews

Latest deals for Hyatt Ziva Cancun

Mon 24/3
Tue 25/3
King room
bed type unknown
1 sofa bed
1 sofa bed
Queen room
1 queen bed
Resort Room
bed type unknown
bed type unknown
bed type unknown
Superior room
bed type unknown
bed type unknown
Double room
bed type unknown
bed type unknown
bed type unknown
Standard Room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Hyatt Ziva Cancun

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24-hour front desk
  • Safety deposit box

Things to do

  • Gift shop
  • Bicycle hire
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Pool table
  • Water sport facilities (on site)
  • Basketball court

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Adapter

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Lift

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Radio
  • Shared lounge/TV area
  • TV
  • DVD player

General

  • Family rooms
  • Privacy curtain
  • Storage available
  • Beachfront
  • Seating area
  • Telephone

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)
  • Valet parking

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Toilet

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Reviews of Hyatt Ziva Cancun

9.1
Wonderful
1769 verified ratings
Wonderful
1381
Very good
148
Good
94
Okay
45
Fair
34
Mediocre
29
Poor
38

Summary of reviews

Guests say
Guests generally enjoyed the hotel's location, describing it as excellent for access to beaches and pools. Many praised the cleanliness of the hotel, appreciating the friendly and helpful staff. However, several reviews pointed out issues with the service, particularly in how management handled problems, leading to frustrations for some guests. The food received mixed feedback; while some enjoyed it, others found it lacking in variety and quality. Some mentioned issues with room conditions, contributing to an overall feeling of disappointment for a few guests, especially related to the promises of an all-inclusive experience.
AI-generated from customer reviews
Location9 out of 10
Cleanliness8.5 out of 10
Room Size3 out of 10
Service2.5 out of 10
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All reviews

10
Wonderful
Bhavin, Apr 2024
Customer service was given the utmost priority! You can see the level on each and every member of the Ziva team. They truly cared that their customers had the ultimate time of their lives at their resort and were there to serve the guests. They all smiled and had immense level of gratitude, just towards the fact that you decided to select their location for vacation. We normally don’t spend money ...
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10
Wonderful
Justi, Dec 2021
Best experience! Staff was incredible and were there to tend to every want. Hotel was clean and beautiful! Food was great! Definitely want to return here without a doubt!!
10
Wonderful
Cindy, Apr 2021
Pros (+) The staff and the attention to detail was incredible. They truly treat you like royalty. The location and food were excellent too. Everything was perfect
Cons (-) Absolutely nothing!
10
Wonderful
Anonymous, Nov 2019
Pros (+) Amazing staff service
Cons (-) Food.
10
Wonderful
Dale, Apr 2017
Pros (+) Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
10
Wonderful
Steve, Nov 2016
Pros (+) The staff, property, services, and landscape are amazing
8.2
Very good
Anonymous, Oct 2016
Pros (+) Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjo...
Cons (-) There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there was...
Read more
9.1
Wonderful
Anonymous, Apr 2016
Pros (+) Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons (-) The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
9.4
Wonderful
Anonymous, Mar 2016
Pros (+) North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons (-) Intermitent Wifi and Cable TV, extra charges for additional person.

Location

Blvd. Kukulcan, Manzana 51, Lote 7, 77500 Cancún, Quintana Roo

What's nearby

  • Delphinus Punta Cancún114 m
  • Forum Beach0.4 km
  • Playa Caracol0.5 km
  • Playa Chac Mool1 km
  • Cancun Golf Club at Pok Ta Pok2 km
  • Playa Tortugas2.8 km
  • Acuario Interactivo3.7 km
  • Playa Langosta4.2 km
  • Playa Marlin4.2 km
  • Kukulcan Plaza4.4 km
  • Torre Escenica4.8 km
  • Parroquia de Cristo Resucitado5.2 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Hyatt Ziva Cancun

Low season

October

High season

October

Average price (weeknight)

$1,007
Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Hyatt Ziva Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Hyatt Ziva Cancun

  • How long should you stay at Hyatt Ziva Cancun? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Hyatt Ziva Cancun

  • What activities are included in your stay at the Hyatt Ziva Cancun?

    During your stay at the Hyatt Ziva Cancun, you can participate in a variety of planned outings and social events. Many of these are complimentary for guests and include activities such as dancing, yoga, water polo and pottery. For an added fee, you can also pamper yourself with a spa or beauty treatment.

  • Are there any special suites or romantic hotel packages for honeymooners at Hyatt Ziva Cancun?

    Honeymooners might want to stay in the awesome Turquoize Suites. Secluded with views of the Caribbean Sea, its locale is extremely romantic. For added luxury, these suites come with butler service. When you sign up for the honeymoon package, you’ll also get a complimentary bottle of wine and a discount on spa services.

  • How can I possibly upgrade my stay at Hyatt Ziva Cancun to make it even more special?

    Upgrade your reservation to a room on the Club Level for a list of added amenities. With this upgrade, you’ll receive a number of special amenities. This includes access to a private lounge with an assortment of stylish drinks and premium snacks served all day. Stop by the lounge anytime to make yourself a cup of espresso. Additionally, you can enjoy a continental breakfast in the club lounge. Each club level room also comes with robes and slippers to make your stay feel more luxurious.

  • What activities can kids enjoy at the Hyatt Ziva Cancun?

    Upon check-in, you can register your kids in the KidZClub. This club provides supervised activities for young guests such as water games, face painting, dancing, air hockey, kickball and video games. Babysitting services are also available to guests who are lodging at Hyatt Ziva Cancun.

  • Is there any live entertainment at the Hyatt Ziva Cancun Resort?

    Hyatt Ziva Cancun offers live performances in its outdoor theater. Family oriented, its performance line-up includes musical acts, magic shows and dancers. Snacks and drinks are also served at every show.

  • What’s on the menu at Hyatt Ziva Cancun?

    With an array of restaurants on-site, guests can enjoy a variety of foods while on vacation. The resort serves international fare from Asia, Italy and other countries. Its menus include dishes such as grilled steaks, fish tacos, spaghetti, burgers and ice cream sundaes for dessert. A full-drink menu with Artisan beers, gourmet coffees, margaritas and other cocktails is also available. If you’re hungry in-between meals, there is also a pastry shop with treats like brownies, cookies and cake pops.

  • Are tips and gratuities included in your inclusive hotel package at Hyatt Ziva Cancun?

    Tips and gratuities are included in your resort costs. However, guests are welcome to tip housekeepers, servers and luggage attendants if they so desire.

  • What are nearby services within reasonable walking distance from the Hyatt Ziva Cancun?

    The Hyatt Ziva Cancun is a 10m walk to the Plaza Forum. In the plaza there is a movie theater, souvenir shops, clothing stores and numerous fast food restaurants. Other shopping malls within walking distance of the resort include Plaza la Fiesta and Plaza Caracol.

  • Where is Hyatt Ziva Cancun located?

    Hyatt Ziva Cancun is located at Blvd. Kukulcan, Manzana 51, Lote 7 in Hotel Zone, 9.2 km from the centre of Cancún. Delphinus Punta Cancún is the closest landmark to Hyatt Ziva Cancun.

  • When is check-in time and check-out time at Hyatt Ziva Cancun?

    Check-in time is 15:00 and check-out time is 12:00 at Hyatt Ziva Cancun.

  • Does Hyatt Ziva Cancun offer free Wi-Fi?

    Yes, Hyatt Ziva Cancun offers free Wi-Fi.

  • Does Hyatt Ziva Cancun offer free parking?

    Yes, Hyatt Ziva Cancun offers free parking.

  • How far is Hyatt Ziva Cancun from the airport?

    Hyatt Ziva Cancun is 17.8 km from Cancun. Hyatt Ziva Cancun is 71.6 km from Cozumel.

  • Does Hyatt Ziva Cancun have a pool?

    Yes, Hyatt Ziva Cancun has a pool on-site.

  • How does KAYAK find such great Hyatt Ziva Cancun hotel deals?

    KAYAK scours the web for all room deals available at Hyatt Ziva Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hyatt Ziva Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hyatt Ziva Cancun.

See more FAQs

Nearby hotels and places to stay

5-star hotel
Turquoize at Hyatt Ziva Cancun - Adults Only8.8 Excellent (249 reviews)0.04 kmPrivate beach, no minors, snorkelling$1,440+
4-star hotel
58% cheaperKrystal Grand Punta Cancun7 Good (1,992 reviews)0.12 kmSnorkelling, Outdoor pool, beachfront$471+
4-star hotel
77% cheaperKrystal Cancun7.4 Good (4,964 reviews)0.32 kmPrivate beach, snorkelling, Outdoor pool$262+
3-star hotel
85% cheaperAloft Cancun7.3 Good (2,126 reviews)0.43 kmSnorkelling, Outdoor pool, Fitness centre$163+
3-star hotel
96% cheaperSelina Cancun Laguna Hotel Zone7.4 Good (4,029 reviews)0.73 kmSnorkelling, Restaurant, Bar/Lounge$44+
3-star hotel
92% cheaperCancun Zone Hotel0.6 km$89+
3-star hotel
85% cheaperAloft Cancun7.3 Good (2,126 reviews)0.43 kmSnorkelling, Outdoor pool, Fitness centre$163+
4-star hotel
85% cheaperLa Palma Beachfront Hotel Boutique - Self Check In7.9 Good (79 reviews)0.46 kmOutdoor pool, beachfront, Restaurant$167+
5-star hotel
Turquoize at Hyatt Ziva Cancun - Adults Only8.8 Excellent (249 reviews)0.04 kmPrivate beach, no minors, snorkelling$1,440+
3-star hotel
80% cheaperOcean Dream8 Excellent (1,563 reviews)0.87 km$229+
3-star hotel
59% cheaperRiu Cancun8 Excellent (156 reviews)0.64 kmPrivate beach, snorkelling, Outdoor pool$458+
4-star hotel
85% cheaperLa Palma Beachfront Hotel Boutique - Self Check In7.9 Good (79 reviews)0.46 kmOutdoor pool, beachfront, Restaurant$167+

Good to know

Value for money

8.5

Distance to city centre

9.2 km

Nearest airport

Cancun

Distance to airport

17.8 km