|"People’s (Attending staff) His enthusiasm!"||(in 21 reviews)|
|""The All inclusive, Nice pool area.""||(in 6 reviews)|
|""Room is very good, comfortable and clean.""||(in 3 reviews)|
|"The food was the worse"||(in 11 reviews)|
|"So you could hear your neighbors."||(in 2 reviews)|
|"Front desk in chaos"||(in 2 reviews)|
|staff was very nice||in 56 reviews|
|food was good||in 53 reviews|
|great location||in 34 reviews|
|right by the beach||in 33 reviews|
|pool was great||in 28 reviews|
|front desk||in 22 reviews|
|jackhammering||in 18 reviews|
|room is very good||in 12 reviews|
|loud neighbors||in 8 reviews|
|specialty restaurants||in 8 reviews|
|opportunities to explore||in 6 reviews|
|mexico||in 4 reviews|
The pictures are gratifying but don't be deceived.
After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center. That being said, there were a lot of things that were pretty unclear and confusing. I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities. It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available. The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection". The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun. Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.
Awesome.. Best hotel in cancun
Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..
"Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Yamil Lu'um Archaeological Zone and Cancun Interactive Aquarium. La Isla Shopping Mall and Chac Mool Beach are also within 1 mi (2 km). "
based on 350 reviews
Policies vary by room type and provider.
Park Royal Cancun is located at Blvd Kukulcan Km 12.5 in Hotel Zone, 8.6 km from the centre of Cancún. Acuario Interactivo is the closest landmark to Park Royal Cancun.
Check-in time is 15:00 and check-out time is 12:00 at Park Royal Cancun.
Yes, Park Royal Cancun offers free Wi-Fi.
Yes, Park Royal Cancun offers free parking.
No, Park Royal Cancun does not offer free airport shuttle service.
Park Royal Cancun is 14.7 km from Cancún. Park Royal Cancun is 68.5 km from Cozumel.
Yes, Park Royal Cancun has a pool on-site.