Best hotels in Ciudad - Downtown District (Cancún)
Step into the tranquil environment of Four Points by Sheraton Cancún Centro, where you can delight in sophisticated amenities such as free Wi-Fi, soothing accommodations and an on-site fitness center. Surrounded by the beauty of the Caribbean Sea and Mayan culture, our Quintana Roo hotel is perfect for exploring the area with passion. When you're not at the beach, seek an authentic experience downtown, marvel at sculptures at Cancún Underwater Museum and appreciate our easy connection to Galenia Hospital. Once you retreat to our modern rooms, find sanctuary on our plush bedding. Once hunger strikes, luxuriate in convenience with our 24-hour room service, or enjoy tempting dishes at one of our restaurants. During downtime, feel renewed at our on-site spa, and take a dip in our rooftop pool while sipping on cocktails. Planning an event? Allow our cozy meeting space, AV equipment and catering options to elevate conferences and celebrations alike. At Four Points by Sheraton Cancún Centro, escape the ordinary.
Overall 9.0 Excellent
Based on 780 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: They are close to the center area of the city. Conveniently accessible. Great staff and attention. Ample room and nice facilities. The breakfast buffet was great.
Excellent
10.0
Pros: We had an absolutely fabulous when they stay at the Four Points Sheraton I would recommend this hotel to anyone it was first class all the way including the breakfast and the service from the hotel staff
Excellent
10.0
Pros: The staff like most Mexican were extremely nice and helpful. Every part of the hotel that I saw was very clean. The room was spacious and the bathroom was well portioned. I especially like the feature that the room key activated the room lights and once removed would stay on for only 5 mins. Check in and check out was a breeze and it was practically a straight line to the airport. Easy location to get to and from. Muchos gracias!
Excellent
9.6
Pros: Great room and very helpful staff who go out of their way for you. Easy to access the airport.
Excellent
10.0
Pros: We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
Excellent
10.0
Pros: Great place for a quick trip, business or leisure. Ample facilities, great food and excellent service.
Excellent
8.8
Pros: The facility was clean and comfortable and good value for the price. No highway noise. We took tours while staying here and it's easy for tour buses to pick us up here and tours were cheaper than taking them from hotel zone. Pre-arranged tours are same price. There's an ATM at the hospital from Banco Santander so it's safer to take out money. Limit was 5000 pesos. the room had coffee/tea maker
Excellent
9.6
Pros: Nice comfortable hotel in downtown Cancun. Rooms are spacious, clean and comfortable. Nice facilities. The restaurant has good food and the gym and pool areas on the roof are nice and clean.
Details
Reviews
Overall 9.0 Excellent
Based on 780 reviews
WiFi
9.4
Wellness
9.3
Vibe
9.2
Service
9.1
Room
8.7
Comfort
8.6
Bar
8.6
Amenities
8.3
Breakfast
8.0
Location
7.7
Food
7.0
Beach
4.2
Room
8.3
Service
9.1
Food
7.1
10.0 Excellent
Pros: They are close to the center area of the city. Conveniently accessible. Great staff and attention. Ample room and nice facilities. The breakfast buffet was great.
Cons:
10.0 Excellent
Pros: We had an absolutely fabulous when they stay at the Four Points Sheraton I would recommend this hotel to anyone it was first class all the way including the breakfast and the service from the hotel staff
Cons:
10.0 Excellent
Pros: The staff like most Mexican were extremely nice and helpful. Every part of the hotel that I saw was very clean. The room was spacious and the bathroom was well portioned. I especially like the feature that the room key activated the room lights and once removed would stay on for only 5 mins. Check in and check out was a breeze and it was practically a straight line to the airport. Easy location to get to and from. Muchos gracias!
Cons:
9.6 Excellent
Pros: Great room and very helpful staff who go out of their way for you. Easy to access the airport.
Cons: The area felt very distant from the main part of town. I didn't fancy walking along around the area.
10.0 Excellent
Pros: We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
Cons:
10.0 Excellent
Pros: Great place for a quick trip, business or leisure. Ample facilities, great food and excellent service.
Cons:
8.8 Excellent
Pros: The facility was clean and comfortable and good value for the price. No highway noise. We took tours while staying here and it's easy for tour buses to pick us up here and tours were cheaper than taking them from hotel zone. Pre-arranged tours are same price. There's an ATM at the hospital from Banco Santander so it's safer to take out money. Limit was 5000 pesos. the room had coffee/tea maker
Cons: They have 2 restaurants onsite but they share the same menu so it was pointless. Except that the sports bar had big screen TV and the restaurant was quieter. The Spa and pool area closes at 8pm which was inconvenient since we were taking tours and arrived back at the hotel at 7pm so couldn't use the pool at all. We had some trouble with the concierge. This place is on a main highway but away from most places. They have a taxi cab that waits outside the hotel and they don't look like honest cabbies but concierge almost bullied us to use that cab instead of hailing one on our own. Later we found out from Marriott concierge that we were charged double by the taxi cab. The hotel is attached to a hospital (literally attached) so it was weird since we were on vacation and happy mood but saw patients/families hanging around the area. Since we were taking tours, we had to leave at 7pm everyday, and couldn't find breakfast to go. The small refrigerator in the room did not work well.
9.6 Excellent
Pros: Nice comfortable hotel in downtown Cancun. Rooms are spacious, clean and comfortable. Nice facilities. The restaurant has good food and the gym and pool areas on the roof are nice and clean.
Cons:
Step into the tranquil environment of Four Points by Sheraton Cancún Centro, where you can delight in sophisticated amenities such as free Wi-Fi, soothing accommodations and an on-site fitness center. Surrounded by the beauty of the Caribbean Sea and Mayan culture, our Quintana Roo hotel is perfect for exploring the area with passion. When you're not at the beach, seek an authentic experience downtown, marvel at sculptures at Cancún Underwater Museum and appreciate our easy connection to Galenia Hospital. Once you retreat to our modern rooms, find sanctuary on our plush bedding. Once hunger strikes, luxuriate in convenience with our 24-hour room service, or enjoy tempting dishes at one of our restaurants. During downtime, feel renewed at our on-site spa, and take a dip in our rooftop pool while sipping on cocktails. Planning an event? Allow our cozy meeting space, AV equipment and catering options to elevate conferences and celebrations alike. At Four Points by Sheraton Cancún Centro, escape the ordinary.
Located in Cancun (Downtown Cancun), Suites Malecon Cancun is within a 10-minute walk of Plaza Las Americas and Dubai Palace Casino. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
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Overall 8.9 Excellent
Based on 1,531 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10.0
Pros: Everything was awesome. The staff was excellent. We will definitely come back and bring family. Thank you
Okay
5.0
Pros: 1. Spacious room 2. Well-equipped in the kitchen and bathroom 3. Nice price in downtown area
Excellent
10.0
Pros: Really easy to get around. Real close to plaza Americas so that was convenient
Excellent
9.6
Pros: Very high spec, comfortable and great value for money
Good
6.3
Excellent
9.2
Pros: The location
Excellent
10.0
Pros: Everything about Cancun. Very hospitable and helpful.
Good
6.0
Pros: How much was included in the room: Dishes, etc.
Closeness to the shopping mall and restaurants
Excellent
9.6
Pros: Size of rooms and amenities
Excellent
10.0
Pros: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
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Details
Reviews
Overall 8.9 Excellent
Based on 1,531 reviews
Location
8.8
Service
8.3
Room
8.2
WiFi
8.2
Breakfast
6.3
Bar
5.0
Beach
4.6
Pool
8.9
Location
8.5
Room
8.1
Service
7.9
Breakfast
6.1
Food
5.0
Pool
9.2
Location
9.0
Value
8.6
Service
8.5
Room
8.0
Comfort
6.7
Breakfast
6.3
Room
7.7
10.0 Excellent
Pros: Everything was awesome. The staff was excellent. We will definitely come back and bring family. Thank you
Cons: I liked everything. There was nothing I didn't like.
5.0 Okay
Pros: 1. Spacious room 2. Well-equipped in the kitchen and bathroom 3. Nice price in downtown area
Cons: 1. The whole service team was terrible (kitchen is the only exceptional), super slow reaction and no one wears a smile on the face:( 2. Quite much mosquitoes around, spray sth at least 3. You can smell the humidity in the room 4. The oven needed to light a fire by yourself, but without any guidance paper
10.0 Excellent
Pros: Really easy to get around. Real close to plaza Americas so that was convenient
Cons: n/a
9.6 Excellent
Pros: Very high spec, comfortable and great value for money
Cons: Noise and the fact we was not allowed to have guests
6.3 Good
Pros:
Cons: The service of an elder receptionist was terrible: so rude to complain a lot, slow in dealing with the paper work (waited for 15min, and I was rushing to a day tour that day), with not a single smile on the face.
9.2 Excellent
Pros: The location
Cons: The entrance is through the garage.
10.0 Excellent
Pros: Everything about Cancun. Very hospitable and helpful.
Cons: Nothing! I liked everything
6.0 Good
Pros: How much was included in the room: Dishes, etc.
Closeness to the shopping mall and restaurants
Cons: The cleanliness-Towels and linen were not so fresh
9.6 Excellent
Pros: Size of rooms and amenities
Cons: The entrance is very tricky, it’s not intuitive, the lobby is in the third floor, the entrance is through the garage.
10.0 Excellent
Pros: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Cons:
Located in Cancun (Downtown Cancun), Suites Malecon Cancun is within a 10-minute walk of Plaza Las Americas and Dubai Palace Casino. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
You'll be centrally located in Cancun with a stay at Adhara Hacienda Cancun, within a 15-minute walk of Mercado 23 and Benito Juarez Municipal Building. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Overall 8.8 Excellent
Based on 2,251 reviews
All reviews
- All reviews
- Families
- Couples
Poor
1.0
Pros: The pool and bar area were opened as long as people were there to patronize it.
Excellent
9.0
Pros: Service with a smile.
Excellent
10.0
Pros: The Staff & Cleanliness
Excellent
10.0
Pros: Location
Okay
5.0
Pros: The room was modern and clean. With exception of stray hairs found in tub! Room was cool when first entered. Balcony with two plastic chairs overlooking pool area. Desk,lamp and chair. Plenty of storage. Small modern tv with cable. Coffee maker and two coffee packs provided with cups and glasses along with two bottled waters. Additional bottles available for 2 USD. Room service available from the grill from 12 to 12. There was a in room safe in closet. Along with ironing board and iron with laundry bag provided for dry cleaning. Found extra soft pillow in closet on my last day. There was shampoo and liquid soap provided.There was a hair dryer in bathroom. Hot water only in early morning. Rest of the time lukewarm. Hotel was close to Tulum Ave . if were adventurous to use public transportation. 15 minute walk to Puerto Juarez to catch ferry to Isla Mujeres. Hotel vans were available for beach transportation at scheduled times. OXXO and pharmacies close by as well as a McDonald's. The ADO bus terminal is within walking distance. I used their service to and from the Cancun airport. Taxis are frequently passing in front or porters will call for one. I did go to the grill on Sunday for dinner. I ordered the skirt steak with grilled vegetables and rice. It was hot and delicious. Had a glass of Merlot but it was too dry! Checkout was fast. No thank yous or how was your stay!
Excellent
8.8
Pros: Location and breakfast.
Excellent
10.0
Pros: Friendly great location
Excellent
10.0
Pros: friendly clean
Good
7.5
Pros: The buffet is wonderful and tasty also the normal menu for lunch and dinner.
Excellent
9.2
Pros: The hotel is very nice and clean and the rooms are also really comfortable. I was injured and they put me in an adapted room, so that was really kind. Also the pool is great and perfect to relax.
Excellent
10.0
Pros: Hotel located in downtown Mexico, close to the hotel zone, breakfast was very tasteful and all the staff was super professional and very friendly
Mediocre
2.0
Pros: Clean room and good restaurant.
Details
Reviews
Overall 8.8 Excellent
Based on 2,251 reviews
Breakfast
9.1
WiFi
9.0
Pool
8.9
Service
8.8
Location
8.5
Value
8.2
Amenities
7.8
Vibe
7.7
Room
7.7
Wellness
3.3
Breakfast
9.1
Service
8.7
Pool
8.6
Amenities
8.3
Location
7.9
Room
7.0
Breakfast
9.3
Pool
9.2
Service
9.1
Location
8.5
Cleanliness
8.4
Value
8.4
Comfort
8.1
Amenities
7.8
Room
7.5
1.0 Poor
Pros: The pool and bar area were opened as long as people were there to patronize it.
Cons: The hotel says that they offer a free transfer service. Instead they require you to pay $7 USD per person each way. Once paid they can never find your reservation and request payment again. Also, walls are paper thin, you can hear everything in the hall.
9.0 Excellent
Pros: Service with a smile.
Cons: No
10.0 Excellent
Pros: The Staff & Cleanliness
Cons: Nope.
10.0 Excellent
Pros: Location
Cons:
5.0 Okay
Pros: The room was modern and clean. With exception of stray hairs found in tub! Room was cool when first entered. Balcony with two plastic chairs overlooking pool area. Desk,lamp and chair. Plenty of storage. Small modern tv with cable. Coffee maker and two coffee packs provided with cups and glasses along with two bottled waters. Additional bottles available for 2 USD. Room service available from the grill from 12 to 12. There was a in room safe in closet. Along with ironing board and iron with laundry bag provided for dry cleaning. Found extra soft pillow in closet on my last day. There was shampoo and liquid soap provided.There was a hair dryer in bathroom. Hot water only in early morning. Rest of the time lukewarm. Hotel was close to Tulum Ave . if were adventurous to use public transportation. 15 minute walk to Puerto Juarez to catch ferry to Isla Mujeres. Hotel vans were available for beach transportation at scheduled times. OXXO and pharmacies close by as well as a McDonald's. The ADO bus terminal is within walking distance. I used their service to and from the Cancun airport. Taxis are frequently passing in front or porters will call for one. I did go to the grill on Sunday for dinner. I ordered the skirt steak with grilled vegetables and rice. It was hot and delicious. Had a glass of Merlot but it was too dry! Checkout was fast. No thank yous or how was your stay!
Cons: Friday check in. I didn't like wearing a wrist band. Staff was not friendly and open with one exception of older server. Service at poolside was slow. Didn't like drink preps. At 9:30 am on my first free breakfast buffet the hot food was COLD! After using the pool after that first breakfast I became ill! I had to stay behind and stay close to the bathroom! My plans for Saturday and Sunday were ruined and cancelled! Enough towels for three days. They prefer for guests to keep sheets for three days. I didn't request cleaning from housekeeping for this reason. How do you tip if service isn't provided? The bed and pillows were too firm. The pool area was too loud with children screaming up to 11 pm! I was not inclined to eat again at the breakfast buffet only toast! Was not comfortable with hotel's atmosphere. I did not sleep well here at night. Had to nap while recuperating from the bad food! The hotel's shop La Piñata seemed to be closed everytime I wanted to go. The restrictions were too much for this place. I felt like they nickled and dimed you without your welfare in mind! I would not stay here again!
8.8 Excellent
Pros: Location and breakfast.
Cons:
10.0 Excellent
Pros: Friendly great location
Cons:
10.0 Excellent
Pros: friendly clean
Cons: N A
7.5 Good
Pros: The buffet is wonderful and tasty also the normal menu for lunch and dinner.
Cons: Even when the hotel is located in the central area, the surroundings are not a good looking.
9.2 Excellent
Pros: The hotel is very nice and clean and the rooms are also really comfortable. I was injured and they put me in an adapted room, so that was really kind. Also the pool is great and perfect to relax.
Cons:
10.0 Excellent
Pros: Hotel located in downtown Mexico, close to the hotel zone, breakfast was very tasteful and all the staff was super professional and very friendly
Cons: AC stopped working twice during my stay however the maintenance guy came to the rescue right away
2.0 Mediocre
Pros: Clean room and good restaurant.
Cons: Staff unhelpful- location dangerous.
You'll be centrally located in Cancun with a stay at Adhara Hacienda Cancun, within a 15-minute walk of Mercado 23 and Benito Juarez Municipal Building. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A stay at Grand City Hotel places you in the heart of Cancun, within a 15-minute walk of Market 28 and Plaza Las Americas. Free self parking is available onsite.
Overall 8.8 Excellent
Based on 426 reviews
All reviews
- All reviews
Excellent
9.6
Pros: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.
Excellent
10.0
Pros: location, rooms
Excellent
10.0
Pros: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.
Excellent
8.8
Pros: It was very closed off from the road and felt very safe. Personnel is very friendly.
Good
7.7
Pros: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.
Good
6.8
Pros: Clean and simple. Good for what we needed.
Good
7.5
Pros: Receptionists were helpful and friendly.
Okay
4.8
Pros: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair.
Easy ground level free parking.
Okay
5.0
Pros: The room was huge, free coffee, 2 bottles of free water, 13 minute walk to Walmart, 3 minute walk to Burger King,The hotel is very well kept. Breakfast runs about $5. Will stay again. The hotel is very secure and I felt safe.
Excellent
9.6
Pros: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.
Excellent
9.6
Pros: Great location, super comfortable and clean!
Details
Reviews
Overall 8.8 Excellent
Based on 426 reviews
Food
9.5
Pool
9.4
Cleanliness
9.2
Service
9.1
Location
8.8
Value
8.7
Room
8.7
Vibe
8.0
Comfort
7.2
WiFi
7.1
Bar
6.9
Breakfast
6.8
9.6 Excellent
Pros: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.
Cons: I didn't get a 'chance' to try the restaurant but was informed by other guests that it wasn't so well. Additionally, although an extremely small Hotel, there is no elevator. I had assistance checking into my room, but not checking out. Therefore, I had to carry my luggage down a flight of stairs.
10.0 Excellent
Pros: location, rooms
Cons:
10.0 Excellent
Pros: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.
Cons:
8.8 Excellent
Pros: It was very closed off from the road and felt very safe. Personnel is very friendly.
Cons: Location is near alot of shops and restaurants but far away from downtown and the hotel zone
7.7 Good
Pros: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.
Cons: Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.
6.8 Good
Pros: Clean and simple. Good for what we needed.
Cons: The "third bed" in the room turned out to be a couch that folded down. Ok, but not as expected.
7.5 Good
Pros: Receptionists were helpful and friendly.
Cons: If we had information about the tours on hand at the hotel that would have been helpful. Needed Engish speaking ability to all receptionists.
4.8 Okay
Pros: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair.
Easy ground level free parking.
Cons: Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation.
Terrible to have rock and roll till just after4:00AM!!!!!
5.0 Okay
Pros: The room was huge, free coffee, 2 bottles of free water, 13 minute walk to Walmart, 3 minute walk to Burger King,The hotel is very well kept. Breakfast runs about $5. Will stay again. The hotel is very secure and I felt safe.
Cons: The shower water flow could have been better.
9.6 Excellent
Pros: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.
Cons: Nothing. All was good.
9.6 Excellent
Pros: Great location, super comfortable and clean!
Cons: Slow internet in the rooms.
A stay at Grand City Hotel places you in the heart of Cancun, within a 15-minute walk of Market 28 and Plaza Las Americas. Free self parking is available onsite.
A stay at Ambiance Suites Cancun places you in the heart of Cancun, a 1-minute drive from Plaza Las Americas and 7 minutes from Langosta Beach. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
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Overall 8.7 Excellent
Based on 1,197 reviews
All reviews
- All reviews
- Couples
- Families
Good
6.0
Pros: The price
Poor
1.0
Pros: I can not believe during check out the staff charged me for something I did not eat. The check out staff was rude and insisted I pay for the missing item. I had no choice to pay for the item. I can not imagine if they had accused me of more charges.
Excellent
8.8
Pros: spacious suite, location within walking distance of many attractions, clean and quiet
Good
7.9
Excellent
10.0
Pros: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!
Good
6.3
Excellent
10.0
Pros: Very satisfied with the staff. Thanks to Mr Norman Canul, he took care of us the Best way. He is amazing person who deserve a big respect and promotion.
Good
7.5
Pros: You have to make sure to count your towels because if not they’ll charge you at the end also make sure you count everything that’s in the snack bar because I was charge for things that I didn’t even touch and they still charge me for him very disappointed they said that I had eight tiles I only had six my sons room only had six also but on the piece of paper they give you they say it’s a per room and only six per room then they would’ve build me
Excellent
8.8
Pros: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.
Excellent
10.0
Pros: The hotel was wonderful for the price. It was clean, modern, and very accommodating. The air conditioning and bathrooms were excellent. The pool looked great although we didn't have time to try it out. The hotel staff was very friendly and helpful.
Excellent
10.0
Pros: The starff is very good. they are all very polite and kind. The room is clean. Lunch is delicious and not expensive. I like here.
Excellent
8.0
Pros: It was nice and very clean
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Details
Reviews
Overall 8.7 Excellent
Based on 1,197 reviews
WiFi
9.0
Value
8.4
Service
8.4
Room
8.4
Location
8.4
Comfort
7.5
Pool
5.1
Breakfast
5.0
Wellness
4.0
Beach
3.6
Service
8.3
Room
8.1
Location
7.8
Comfort
7.7
Service
8.4
Room
8.1
6.0 Good
Pros: The price
Cons: The location
1.0 Poor
Pros: I can not believe during check out the staff charged me for something I did not eat. The check out staff was rude and insisted I pay for the missing item. I had no choice to pay for the item. I can not imagine if they had accused me of more charges.
Cons: This hotel should be reviewed for extortion.
8.8 Excellent
Pros: spacious suite, location within walking distance of many attractions, clean and quiet
Cons: some mildew in shower, no balcony, small pool area with no sun availability
7.9 Good
Pros:
Cons: We had to pay for stuff in the fridge we didn’t ate. The man on the reception (was normally friendly) was not open to discuss. It was not that much money but in our mind, this was a really really bad move of the hotel.
10.0 Excellent
Pros: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!
Cons:
6.3 Good
Pros:
Cons: Noisy from highway
10.0 Excellent
Pros: Very satisfied with the staff. Thanks to Mr Norman Canul, he took care of us the Best way. He is amazing person who deserve a big respect and promotion.
Cons:
7.5 Good
Pros: You have to make sure to count your towels because if not they’ll charge you at the end also make sure you count everything that’s in the snack bar because I was charge for things that I didn’t even touch and they still charge me for him very disappointed they said that I had eight tiles I only had six my sons room only had six also but on the piece of paper they give you they say it’s a per room and only six per room then they would’ve build me
Cons: You have to make sure to count your towels because if not they’ll charge you at the end also make sure you count everything that’s in the snack bar because I was charge for things that I didn’t even touch and they still charge me for him very disappointed they said that I had eight tiles I only had six my sons room only had six also but on the piece of paper they give you they say it’s a per room and only six per room then they would’ve build me
8.8 Excellent
Pros: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.
Cons: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!
10.0 Excellent
Pros: The hotel was wonderful for the price. It was clean, modern, and very accommodating. The air conditioning and bathrooms were excellent. The pool looked great although we didn't have time to try it out. The hotel staff was very friendly and helpful.
Cons:
10.0 Excellent
Pros: The starff is very good. they are all very polite and kind. The room is clean. Lunch is delicious and not expensive. I like here.
Cons:
8.0 Excellent
Pros: It was nice and very clean
Cons: No microwave in my room
A stay at Ambiance Suites Cancun places you in the heart of Cancun, a 1-minute drive from Plaza Las Americas and 7 minutes from Langosta Beach. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
Ramada Cancun City is conveniently located in Cancun Downtown with exceptional accessibility to Corporations, entertainment areas, beaches, malls, discotheques, bars, pharmacies, banks and local hospitals. This fully renovated 100% non-smoking facility offers services for Corporate and Leisure Travelers with Restaurant, Bar, Lounge, Gym, Concierge, Executive Floor, Outdoor Pool and Travel Agent Desk. The Business Center offers complimentary use of computers, copy and fax, secretarial service and Coffee Breaks. For your convenience, High Speed Wireless Internet Access service is available in all public areas. If you like a quick break on the Beach, our complimentary Shuttle Service will take you in and out from the Facility in a Breeze. Welcome to Ramada Cancun City. Extra Person Charge is 150 Pesos.
Overall 8.5 Excellent
Based on 1,769 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
8.8
Pros: I LOVED the staff, especially my cleaner whose name i have forgotten. She was so sweet. The breakfast is really lovely. So much variety and every day is quite varied. So well done. I loved the location - it's just near the ADDO bus station for buses to places like Playa de Carmen, hotel is also only half an hour to the airport and wonderful local restaurants around
Excellent
10.0
Pros: The hotel and its location and the breakfast was superb the staff are very friendly helpful
Good
7.1
Pros: Staff is friendly. Breakfast was ok. A few restaurants close by.
Excellent
9.6
Pros: Great location, close to the ADO busterminal. The room was huge. Comfortable bed and a modern bathroom. Staff was very friendly and helpful. There is a bus that takes you to the beach.
Excellent
9.6
Excellent
10.0
Pros: The selection of breakfast was excellent. There was a different variety every morning. The famous La Parilla restaurant was just a few steps away. The location was excellent as it was close to the bus stop and to all other restaurants and bars.
Excellent
10.0
Pros: Bedrooms nice size, clean spotless and excellent service
Okay
5.4
Pros: The quesadilla and omelet for breakfast were delicious. Had a beautiful pool and lobby area.
Good
6.0
Excellent
9.6
Pros: Very helpful staff and excellent breakfast
Excellent
8.0
Pros: We liked a room. It was really spacious. The hotel personal is also great. They will help you with your luggages and in any other cases if you would ask them. We wanted to print something and they helped us with a pleasure. Near the hotel you can leave your auto in the street for free.
Good
7.1
Pros: the rrom was nice
Details
Reviews
Overall 8.5 Excellent
Based on 1,769 reviews
Pool
9.1
Service
8.8
Breakfast
8.6
Cleanliness
8.5
Location
8.5
Room
7.3
WiFi
6.6
Pool
9.3
Breakfast
8.8
Cleanliness
8.7
Location
8.5
Service
8.3
Room
7.3
Comfort
6.1
Breakfast
9.1
Pool
9.0
Cleanliness
8.7
Service
8.7
Location
8.6
Room
6.9
Service
8.9
Location
8.5
Breakfast
8.5
Room
7.1
Service
8.9
Breakfast
8.8
8.8 Excellent
Pros: I LOVED the staff, especially my cleaner whose name i have forgotten. She was so sweet. The breakfast is really lovely. So much variety and every day is quite varied. So well done. I loved the location - it's just near the ADDO bus station for buses to places like Playa de Carmen, hotel is also only half an hour to the airport and wonderful local restaurants around
Cons: I didn't like the noise from the discotheque club outside. And the Aircon has a particular terrible smell. It is quite old, so maybe it need to be replaced.
10.0 Excellent
Pros: The hotel and its location and the breakfast was superb the staff are very friendly helpful
Cons: All good
7.1 Good
Pros: Staff is friendly. Breakfast was ok. A few restaurants close by.
Cons: A/C was in a bad condition, very old and noisy. Location is ok if you want to be close to the airport. Not close to zona hotelera which is the 'place to be'. Rooms were ok, not really 4 star.
9.6 Excellent
Pros: Great location, close to the ADO busterminal. The room was huge. Comfortable bed and a modern bathroom. Staff was very friendly and helpful. There is a bus that takes you to the beach.
Cons:
9.6 Excellent
Pros:
Cons: THe parking lot has no order... it was complicated to leave the premises in the morning because another car was obstructing us.
10.0 Excellent
Pros: The selection of breakfast was excellent. There was a different variety every morning. The famous La Parilla restaurant was just a few steps away. The location was excellent as it was close to the bus stop and to all other restaurants and bars.
Cons: the slow running hot and cold shower. It was a bit okay but they could still improve it. And also the sink it was draining so slow. A bit annoying at times.
10.0 Excellent
Pros: Bedrooms nice size, clean spotless and excellent service
Cons:
5.4 Okay
Pros: The quesadilla and omelet for breakfast were delicious. Had a beautiful pool and lobby area.
Cons: I didn't realize how far this hotel was located from everything. Its not in a very good location. Its way outside tourist location. I stayed in lot of other hotels in yucatan for same cost this one room didn't feel homely. The room felt like a hospital room. The pillow werent comfortable. Its about a two hour walk from tourist area. The blankets are not comfortable. When I was checking out the lady at the front desk was rude and had attitude.
6.0 Good
Pros:
Cons: I was not able to prove my reservations to the manager so we had to pay twice. The manager said that my phone showing the payment with reservation numbers meant nothing to him. The Police were called as I was loud and upset, then I was hand cuffed.
9.6 Excellent
Pros: Very helpful staff and excellent breakfast
Cons: The WiFi was not great
8.0 Excellent
Pros: We liked a room. It was really spacious. The hotel personal is also great. They will help you with your luggages and in any other cases if you would ask them. We wanted to print something and they helped us with a pleasure. Near the hotel you can leave your auto in the street for free.
Cons: The breakfast could have bigger variety of foods. There weren't many choices, so if you are staying for longer it can get boring, Moreover, at the breakfast area air conditioning is super strong and you want to run away fro mthere because it is really cold :))
7.1 Good
Pros: the rrom was nice
Cons: the gym is not good
Ramada Cancun City is conveniently located in Cancun Downtown with exceptional accessibility to Corporations, entertainment areas, beaches, malls, discotheques, bars, pharmacies, banks and local hospitals. This fully renovated 100% non-smoking facility offers services for Corporate and Leisure Travelers with Restaurant, Bar, Lounge, Gym, Concierge, Executive Floor, Outdoor Pool and Travel Agent Desk. The Business Center offers complimentary use of computers, copy and fax, secretarial service and Coffee Breaks. For your convenience, High Speed Wireless Internet Access service is available in all public areas. If you like a quick break on the Beach, our complimentary Shuttle Service will take you in and out from the Facility in a Breeze. Welcome to Ramada Cancun City. Extra Person Charge is 150 Pesos.
Fiesta Inn continues to evolve and transform as a leader in Business Class hotels with the Fiesta Inn Cancn Las Amricas. The hotel is designed to let visitors pass their time as they wish, with spaces that are functional and welcoming, so guests can work independently or socialize in groups. Today, the Fiesta Inn is more than just a hotel. It's a community of travelers all working to get ahead.We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 8.5 Excellent
Based on 1,271 reviews
All reviews
- All reviews
- Families
- Solo
Good
7.9
Pros: The location is perfect, the room is bit new with modern style The bed is comfy, I like it. The room service menu looks good with an afforable price.
Excellent
10.0
Excellent
9.2
Pros: The location
Excellent
8.8
Pros: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.
Good
6.7
Pros: Location it's good and room it's ok
Excellent
9.6
Good
7.9
Pros: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.
Excellent
9.2
Pros: The style of the room
Details
Reviews
Overall 8.5 Excellent
Based on 1,271 reviews
Location
8.3
Service
7.8
Pool
6.0
Room
6.0
Value
5.9
WiFi
5.8
Breakfast
5.7
Amenities
5.2
Beach
5.0
Comfort
4.5
Location
8.4
Service
7.4
Amenities
5.4
Room
5.3
Service
8.1
7.9 Good
Pros: The location is perfect, the room is bit new with modern style The bed is comfy, I like it. The room service menu looks good with an afforable price.
Cons: The bathroom door is stuck, the shelf in the bathroom is broken the showerhead is powerful if you turn it on to the strongest.
10.0 Excellent
Pros:
Cons: I wish parking was available, that's all that was missing for us.
9.2 Excellent
Pros: The location
Cons:
8.8 Excellent
Pros: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.
Cons: The corridors have floor tiles, which means you can hear everybody walking around.
6.7 Good
Pros: Location it's good and room it's ok
Cons: It was good overall but for the price you can stay somewhere better the pool is small
9.6 Excellent
Pros:
Cons: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish
7.9 Good
Pros: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.
Cons: Some distance from the airport and no shuttle available and taxis are very expensive.
9.2 Excellent
Pros: The style of the room
Cons: The location
Fiesta Inn continues to evolve and transform as a leader in Business Class hotels with the Fiesta Inn Cancn Las Amricas. The hotel is designed to let visitors pass their time as they wish, with spaces that are functional and welcoming, so guests can work independently or socialize in groups. Today, the Fiesta Inn is more than just a hotel. It's a community of travelers all working to get ahead.We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
If youre visiting Cancun for business or leisure, choose to stay at the One Cancun Centro (Downtown). This affordable hotel is strategically located close to all the resort town's main attractions and offers the security and comfort you need to rest, recharge and stay productive. The hotel is located in Downtown Cancun, just 15 minutes from the Cancun International Airport, 5 minutes from the Beach Hotel Zone and 2 minutes from Malecon Americas, the largest and most important business and shopping center in the city. One Cancun proves that traveling to this great city for business or pleasure doesn't have to be expensive. Guests at the One enjoy secure surroundings, comfortable facilities and modern style, plus efficient and helpful service to help make your visit even easier.Please be advised that from now on, an official Sanitation tax of 1.8 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 8.4 Excellent
Based on 1,853 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Good
7.5
Pros: We booked this hotel for it's proximity of the airport. Only a 10m drive. It's close to the Plaza Las Americas. A shopping mall with food court. Other than that not much to do around the hotel. Fine for us because it was a stopover to further travelling Yucatan. Rooms are clean, wifi is good and breakfast is okay. Beds are comfortable
Excellent
8.0
Pros: Staff friendly, spoke English, helpful. Free breakfast, nice outdoor pool.
Excellent
10.0
Pros: We stayed here for one night and it was pleasant. The place was clean and was safe. Loved the staff they were friendly even though it was hard to communicate with them.
Excellent
9.6
Pros: Excellent breakfast, lots of choices and very tasty. Very safe environment, good locations. Staff very helpful and courteous. Maid service very good
Excellent
9.2
Pros: clean and quiet
Excellent
10.0
Pros: Warm service, cheap price, free wifi and breakfast included.
Good
6.0
Pros: Good location - we had a late flight in and wanted to stay out of the main Cancun area.
Good
7.5
Pros: Breakfast was excellent. Love the quietness of the area
Okay
5.0
Pros: Cleanliness and wifi the two things
Good
7.5
Pros: Nice bed, pretty clean, not noisy The front desk staff is pretty friendly.
Okay
4.0
Pros: Cleanliness and the wifi
Details
Reviews
Overall 8.4 Excellent
Based on 1,853 reviews
Value
8.9
WiFi
8.6
Breakfast
7.9
Service
7.9
Vibe
7.5
Location
7.5
Room
6.2
Comfort
4.3
Value
9.1
Breakfast
8.2
Service
7.9
Location
6.8
Room
5.4
Service
8.3
Breakfast
8.2
Location
7.5
Room
5.6
Location
7.5
7.5 Good
Pros: We booked this hotel for it's proximity of the airport. Only a 10m drive. It's close to the Plaza Las Americas. A shopping mall with food court. Other than that not much to do around the hotel. Fine for us because it was a stopover to further travelling Yucatan. Rooms are clean, wifi is good and breakfast is okay. Beds are comfortable
Cons:
8.0 Excellent
Pros: Staff friendly, spoke English, helpful. Free breakfast, nice outdoor pool.
Cons: Small room, but clean and cold.
10.0 Excellent
Pros: We stayed here for one night and it was pleasant. The place was clean and was safe. Loved the staff they were friendly even though it was hard to communicate with them.
Cons: Bring your own wash cloths Bc they only have hand towels and big towels
9.6 Excellent
Pros: Excellent breakfast, lots of choices and very tasty. Very safe environment, good locations. Staff very helpful and courteous. Maid service very good
Cons: Didn't have a gym
9.2 Excellent
Pros: clean and quiet
Cons: a bit further away from town than we expected
10.0 Excellent
Pros: Warm service, cheap price, free wifi and breakfast included.
Cons: Location. Hard to find public transportation, even though it is not difficult to take a taxi
6.0 Good
Pros: Good location - we had a late flight in and wanted to stay out of the main Cancun area.
Cons: The gentleman in front of us took over 30 mins to check in, so after getting in around 1am, it was extremely annoying that it took almost an hour to get to our room. Bathroom is terribly designed and the room smelled of smoke.
7.5 Good
Pros: Breakfast was excellent. Love the quietness of the area
Cons: Small pool
5.0 Okay
Pros: Cleanliness and wifi the two things
Cons: Everything
7.5 Good
Pros: Nice bed, pretty clean, not noisy The front desk staff is pretty friendly.
Cons: The location is not I the center, nothing near even a 7-11. The breakfast is fair
4.0 Okay
Pros: Cleanliness and the wifi
Cons:
If youre visiting Cancun for business or leisure, choose to stay at the One Cancun Centro (Downtown). This affordable hotel is strategically located close to all the resort town's main attractions and offers the security and comfort you need to rest, recharge and stay productive. The hotel is located in Downtown Cancun, just 15 minutes from the Cancun International Airport, 5 minutes from the Beach Hotel Zone and 2 minutes from Malecon Americas, the largest and most important business and shopping center in the city. One Cancun proves that traveling to this great city for business or pleasure doesn't have to be expensive. Guests at the One enjoy secure surroundings, comfortable facilities and modern style, plus efficient and helpful service to help make your visit even easier.Please be advised that from now on, an official Sanitation tax of 1.8 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
With a stay at Oh! The Urban Oasis in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Overall 8.4 Excellent
Based on 1,578 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
10.0
Pros: Special thank you to Abigail on reception who is the height of professionalism!
Excellent
9.2
Pros: The banter and helpfulness of the staff. The hotel situation and its partnership with the Grand Oasis Our room and its servicing
Excellent
10.0
Pros: The people! they were great!
Excellent
8.8
Pros: Amazing bed
Okay
5.8
Pros: Facilities were quite good.
Details
Reviews
Overall 8.4 Excellent
Based on 1,578 reviews
Value
9.3
Pool
9.1
Location
8.5
Breakfast
8.4
Service
7.9
Room
6.8
WiFi
6.6
Comfort
6.1
Value
9.3
Pool
9.0
Breakfast
8.6
Location
8.6
Service
7.5
Vibe
6.9
Room
6.9
Breakfast
8.4
Service
7.4
Room
5.7
Comfort
5.6
Service
7.8
Service
7.7
Room
5.7
10.0 Excellent
Pros: Special thank you to Abigail on reception who is the height of professionalism!
Cons:
9.2 Excellent
Pros: The banter and helpfulness of the staff. The hotel situation and its partnership with the Grand Oasis Our room and its servicing
Cons: The paving around and leading to the swimming pool gets very slippy when wet.
10.0 Excellent
Pros: The people! they were great!
Cons:
8.8 Excellent
Pros: Amazing bed
Cons: There were hairs on the shower floor
5.8 Okay
Pros: Facilities were quite good.
Cons: The hotel charged my card twice. I send the hotel an overview of the double payments, however they do not respond on any message. I tried to contact the hotel via different channels. It seems they dont care, a very impolite way to deal with your (ex)customers!
With a stay at Oh! The Urban Oasis in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
The LQ Hotel by La Quinta Cancun has been awarded the 2018 TripAdvisor Certificate of Excellence award.The LQ Hotel by La Quinta Cancun is located in the heart of downtown Cancun and very close to the world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea.Whether traveling for business or pleasure, our central location makes us ideal for a family vacation, a weekend getaway or the business traveler needs. We're just steps from Malecon Americas, one of the biggest shopping malls in town, as well as banks, government offices, hospitals, pharmacies and restaurants.There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our guest rooms offer pillowtop mattresses, a microwave, refrigerator, coffee maker, hairdryer, iron and board, in-room safe, 32" LCD TV with premium channels, iPod ready alarm clock radio, free high speed internet and free local calls. Our hotel includes a Free Traditional Breakfast, free wireless high-speed Internet access in all our public areas, 24-hour business center, a fully equipped fitness center, relaxing outdoor pool, room service and a Mexican Restaurant. After a day of hard work enjoy your favorite drink while watching your favorite sports game at our lobby bar.The LQ Hotel by La Quinta Cancun team is focused in an excellence service. Guests are treated to warm hospitality and personal attention.
Overall 8.3 Excellent
Based on 2,012 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
10.0
Pros: Everybody was so helpful very friendly and excellent service all around and I particularly want to say that the breakfast staff was above and beyond amazing!!! Buen Trabajo!!!!
Excellent
10.0
Pros: Everything . Checking was easy and not stressful.
Excellent
10.0
Pros: Although this hotel is not in the famous hotel zone, it's definitely a great option. Maybe even better as the price you pay is a better value. The location is very good as you can literally walk 5 minutes towards the round about and catch a bus down to the hotel zone. About 10 minutes in the other direction, you can find Plaza Las Americas Mall where you can shop,get some groceries in Chedraui (a giant grocery store like Walmart), and of course eat at the food court. Another bonus is that some tour operators pick you up at the Oasis Smart hotel that is just 2 minutes walk from the hotel, in the same street. Adjacent to the hotel there is a convenient store where you can cheaply buy some essentials (water, snacks, etc.) and also a taco restaurant, Los Tarascos. We stayed there my wise, our 6 month daughter, and I. We walked every day to take the bus or to the Las Americas mall and it was completely safe. There's a bank adjacent to the hotel were you can also get cash from the ATM safely. The service is very nice and the front desk agents were always helpful. Especially Gregory, if I'm not mistaken. the BREAKFAST is amazing. We really loved the fact that local dishes are included in the breakfast giving you an extra bite of the local cuisine and culture. You won't regret your stay there!
Okay
5.4
Pros: Location. Internet.
Excellent
10.0
Pros: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.
Okay
5.0
Pros: Location was ok
Excellent
9.0
Pros: The location and staff
Excellent
9.6
Pros: Welcoming and helpful staff, big room and super-size confo bed
Good
7.0
Pros: It felt safe.
Good
7.0
Pros: Great staff, excellent free breakfast buffet!
Excellent
10.0
Excellent
10.0
Pros: Excellent Staff and Service
Details
Reviews
Overall 8.3 Excellent
Based on 2,012 reviews
Location
8.9
Value
8.4
Breakfast
8.1
Service
8.1
WiFi
8.1
Room
7.5
Comfort
7.4
Cleanliness
7.2
Amenities
7.0
Pool
5.2
Wellness
4.5
Beach
3.5
Location
9.1
Breakfast
8.5
Comfort
7.4
Room
7.2
Service
7.0
Location
8.8
Service
8.2
Breakfast
7.9
Comfort
7.6
Room
7.1
Cleanliness
7.0
Location
8.9
Room
6.5
10.0 Excellent
Pros: Everybody was so helpful very friendly and excellent service all around and I particularly want to say that the breakfast staff was above and beyond amazing!!! Buen Trabajo!!!!
Cons:
10.0 Excellent
Pros: Everything . Checking was easy and not stressful.
Cons: -
10.0 Excellent
Pros: Although this hotel is not in the famous hotel zone, it's definitely a great option. Maybe even better as the price you pay is a better value. The location is very good as you can literally walk 5 minutes towards the round about and catch a bus down to the hotel zone. About 10 minutes in the other direction, you can find Plaza Las Americas Mall where you can shop,get some groceries in Chedraui (a giant grocery store like Walmart), and of course eat at the food court. Another bonus is that some tour operators pick you up at the Oasis Smart hotel that is just 2 minutes walk from the hotel, in the same street. Adjacent to the hotel there is a convenient store where you can cheaply buy some essentials (water, snacks, etc.) and also a taco restaurant, Los Tarascos. We stayed there my wise, our 6 month daughter, and I. We walked every day to take the bus or to the Las Americas mall and it was completely safe. There's a bank adjacent to the hotel were you can also get cash from the ATM safely. The service is very nice and the front desk agents were always helpful. Especially Gregory, if I'm not mistaken. the BREAKFAST is amazing. We really loved the fact that local dishes are included in the breakfast giving you an extra bite of the local cuisine and culture. You won't regret your stay there!
Cons:
5.4 Okay
Pros: Location. Internet.
Cons: Breakfast very bland. Lousy juice and coffee. Can't take out coffee/ juice from restaurant to bring to your room. Could not get adequate number of towels, had to call everyday to get more. Same for amenities. Cleaning left a lot to be desired. Hotel needs to be refreshed, has seen lots of use. Common areas not very clean.
10.0 Excellent
Pros: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.
Cons: In other hotels Ive stayed at in Mexico, I had a more broad option for television programming where english was an option, or the audio feed could be changed from Spanish to English.
5.0 Okay
Pros: Location was ok
Cons: Had to pay extra to check in one hour early, the 2 days I stayed I had one face towel everytime I asked the cleaning lady she said she didnt have any. Had to get refrigerator changed out and bed uncomfortable
9.0 Excellent
Pros: The location and staff
Cons: The hot tub didn't work and the pool was not as big as pictured.
9.6 Excellent
Pros: Welcoming and helpful staff, big room and super-size confo bed
Cons:
7.0 Good
Pros: It felt safe.
Cons: It was isolated from anything but basic food and shopping. Needed a taxi for transportation. Probably why it felt safe.
7.0 Good
Pros: Great staff, excellent free breakfast buffet!
Cons: Our room key did not work, so Istood outside , husband went back down in the elevator 3 times for assistance, Got a maintenance man to try key. Went and got a different key. Got maintenance man to work on lock after that. Then Moved to Different room!
10.0 Excellent
Pros:
Cons: To use the laundry room you have to buy thw coins from them and basically they never had coins when we were there but we could see other people getting more.
10.0 Excellent
Pros: Excellent Staff and Service
Cons: The room had a unusual smell
The LQ Hotel by La Quinta Cancun has been awarded the 2018 TripAdvisor Certificate of Excellence award.The LQ Hotel by La Quinta Cancun is located in the heart of downtown Cancun and very close to the world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea.Whether traveling for business or pleasure, our central location makes us ideal for a family vacation, a weekend getaway or the business traveler needs. We're just steps from Malecon Americas, one of the biggest shopping malls in town, as well as banks, government offices, hospitals, pharmacies and restaurants.There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our guest rooms offer pillowtop mattresses, a microwave, refrigerator, coffee maker, hairdryer, iron and board, in-room safe, 32" LCD TV with premium channels, iPod ready alarm clock radio, free high speed internet and free local calls. Our hotel includes a Free Traditional Breakfast, free wireless high-speed Internet access in all our public areas, 24-hour business center, a fully equipped fitness center, relaxing outdoor pool, room service and a Mexican Restaurant. After a day of hard work enjoy your favorite drink while watching your favorite sports game at our lobby bar.The LQ Hotel by La Quinta Cancun team is focused in an excellence service. Guests are treated to warm hospitality and personal attention.
With a stay at Smart Cancun by Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Overall 8.1 Excellent
Based on 3,147 reviews
All reviews
- All reviews
- Families
- Couples
Mediocre
2.5
Pros: Nothing. It was the worst start to my holiday.
Excellent
10.0
Pros: Great staff and services.
Excellent
9.2
Pros: Pool
Poor
1.0
Pros: Nothing
Okay
4.6
Pros: Staff was very nice
Okay
4.0
Pros: Location
Excellent
10.0
Pros: I didn’t think it will be so beautiful. Also didn’t realize that the breakfast was included in my booking, which was super comfortable!
Mediocre
3.0
Pros: Pool area
Excellent
10.0
Pros: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.
Mediocre
2.5
Pros: Nice pool.
Good
6.3
Pros: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.
Okay
4.2
Pros: Nice looking from the outside
Details
Reviews
Overall 8.1 Excellent
Based on 3,147 reviews
Pool
8.8
Breakfast
8.7
Location
8.5
Service
7.5
WiFi
5.7
Wellness
5.4
Room
5.1
Beach
4.4
Comfort
3.9
Cleanliness
3.6
Breakfast
9.0
Value
9.0
Pool
8.9
Location
8.6
Service
7.7
Vibe
5.1
Room
3.6
Cleanliness
3.4
Comfort
3.3
Value
8.9
Pool
8.8
Breakfast
8.7
Location
8.4
Service
7.8
Room
4.9
Comfort
3.8
Cleanliness
3.7
2.5 Mediocre
Pros: Nothing. It was the worst start to my holiday.
Cons: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.
10.0 Excellent
Pros: Great staff and services.
Cons: Location is quiet far from the clubs.
9.2 Excellent
Pros: Pool
Cons: Location
1.0 Poor
Pros: Nothing
Cons: The roads are very dirty and is not a 4 star hotel is a 2 star and the breakfast is very poor
4.6 Okay
Pros: Staff was very nice
Cons: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.
4.0 Okay
Pros: Location
Cons: They need to work on cleanliness...
10.0 Excellent
Pros: I didn’t think it will be so beautiful. Also didn’t realize that the breakfast was included in my booking, which was super comfortable!
Cons: The food in the restaurants and for breakfast buffet was really just average. May be were not very lucky but ate lunch there and the pizza was below our expectations, came for dinner but sat there for 15 minutes and no one ever greeted us, we took the menus by ourselves, waited and left as no one even acknowledged our presence in there. There were other people in there eating just in case you were wondering if the place was closed lol.
3.0 Mediocre
Pros: Pool area
Cons: Play security guards they watch you like a thief. Have you have a rental car you have to get permission to leave the property it's like you're in prison. Rooms were very dirty dirty mirrors dirty . 4 star lol is 2 star.. poor breakfast. Over priced hotel
10.0 Excellent
Pros: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.
Cons: The only thing we didn’t like was the Wi-Fi it didn’t work at all for us.
2.5 Mediocre
Pros: Nice pool.
Cons: Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.
6.3 Good
Pros: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.
Cons: It's extremely loud!!! As I first entered the room I thought the window is open, cause the traffic was insane loud (and there is a big street in front of the hotel), but the windows had been closed. The noise was just terrible. The "quick" checkin with an employee of the hotel at a "machine" took so much longer than a normal checkin via a person - I really don't understand this ridiculous procedure!
4.2 Okay
Pros: Nice looking from the outside
Cons: The elevators didn’t work. The pool and entire outside area was a construction side so the pool was dirty and the walkways were messy along with having crazy mazes to follow to get out there. The rooms smelled musty and the air conditioner didn’t work at all. We were sweating in bed all night. No water in our room. When we also went downstairs to ask for some coffee for the pot In Our room (because they fit. Ever answer the phone when you dial from your room) they told my hubby they’d send some up. They never did so the next morning he went down to ask again and the man behind the counter reached down under the desk and gave him some. He asked why they didn’t do that last night and the man was surprised.
With a stay at Smart Cancun by Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
With a stay at Hotel Antillano, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
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Overall 8.1 Excellent
Based on 1,232 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Good
7.5
Pros: Location near ADO bus station Quiet
Excellent
10.0
Pros: clean and comfy and very close to the bus station and supermarket
Mediocre
3.3
Pros: Nothing
Good
7.5
Pros: Nice clean room
Okay
5.4
Pros: Location (walking distance to ADO bus station)
Good
7.9
Pros: Big and clean room, cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the lobby serves nice beers.
Excellent
9.2
Pros: The location is the best because it is really near to ADO bus terminal. If you need to take a flight, you are able to get to the airport directly from the terminal. The pool is not small, but not big either. The quality of water was fine to swim. The air conditioner was always turned on. You can take a bus to visit the beaches, especially Playa delfines is really good beach. You can take the bus written on the windshield(foreglass) "R1". It might be taken 30 min.
Excellent
10.0
Pros: All staff very kind and helpful.
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Details
Reviews
Overall 8.1 Excellent
Based on 1,232 reviews
Beach
10.0
Location
9.3
Value
9.1
Cleanliness
8.8
WiFi
8.1
Service
7.8
Room
6.8
Comfort
6.0
Breakfast
5.2
Amenities
3.7
Location
9.1
Room
6.3
Comfort
6.2
Location
9.2
Comfort
6.3
Room
6.2
Location
9.4
Comfort
6.4
7.5 Good
Pros: Location near ADO bus station Quiet
Cons:
10.0 Excellent
Pros: clean and comfy and very close to the bus station and supermarket
Cons:
3.3 Mediocre
Pros: Nothing
Cons:
7.5 Good
Pros: Nice clean room
Cons: Aircon was very cold and you cannot control the temperature
5.4 Okay
Pros: Location (walking distance to ADO bus station)
Cons: AC too strong in the room, asked twice to the hotel to do something, they said they will but no one came to fix it
7.9 Good
Pros: Big and clean room, cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the lobby serves nice beers.
Cons: The airconditioning was set a bit too cold and we could not change the setting ourselves, some noise from the street at night.
9.2 Excellent
Pros: The location is the best because it is really near to ADO bus terminal. If you need to take a flight, you are able to get to the airport directly from the terminal. The pool is not small, but not big either. The quality of water was fine to swim. The air conditioner was always turned on. You can take a bus to visit the beaches, especially Playa delfines is really good beach. You can take the bus written on the windshield(foreglass) "R1". It might be taken 30 min.
Cons: The air conditioner system is central cooling facility so we could not control the temperature.. I was so cold to sleep. In front of the hotel, there were some homeless people, therefore, you need to consider if you want to go out at night - surely if you take a taxi or have a car it would not be problem-
10.0 Excellent
Pros: All staff very kind and helpful.
Cons:
With a stay at Hotel Antillano, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
The ibis Cancun Centro hotel is in the city's largest financial district, a stone's throw from the Las Américas shopping center, just 15 minutes away from the airport and 10 minutes from the crystal-clear waters of Cancún. The hotel has 190 modern and comfortable rooms, an "ibis Kitchen Lounge" restaurant, daily buffet breakfast and a bar with a 24/7 snack service. The hotel offers free WIFI, a car park and access for people with reduced mobility and is strictly non-smoking
Overall 8.0 Excellent
Based on 6,874 reviews
All reviews
- All reviews
- Couples
- Business
- Solo
- Families
Good
6.3
Pros: Price
Good
7.1
Pros: Clean and tidy , great location . Good hot water and internet .
Mediocre
3.3
Pros: Nothing
Good
7.5
Pros: Staff are nice, supermarket and big shopping mall within a walking distance with many food/restaurants options, it’s a quiet dynamic area with many taxis and busses to get around. I havent used the ADO bus to airport but the stop is right in front of the hotel. The breakfast is nice. The room has a fridge and there’s a common iron.
Okay
4.0
Pros: Most horrible checking in experience.
Okay
5.0
Pros: Location, location, location
Excellent
10.0
Pros: Every thing was as expected.
Good
7.0
Pros: Location
Okay
5.0
Pros: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.
Okay
4.0
Pros: THE STAFF WAS NICE AND HELPFUL. THEY ALSO SPOKE ENGLISH WHICH IS A PLUS. THE RESTAURANTS NEARBY WERE GREAT. A MONEY EXCHANGE WAS A 5 TO 7 MINUTE WALK AWAY. THE ADJOINING SUPERMARKET WAS CONVENIENT.
Excellent
10.0
Pros: Staff and location
Excellent
10.0
Pros: Everything
Details
Reviews
Overall 8.0 Excellent
Based on 6,874 reviews
Location
9.0
WiFi
8.0
Service
7.3
Breakfast
6.1
Room
4.1
Comfort
3.0
Wellness
1.9
Pool
0.3
Location
8.9
Service
7.8
WiFi
6.7
Breakfast
6.6
Room
4.3
Comfort
2.5
Location
8.9
Service
7.1
WiFi
7.1
Breakfast
5.1
Room
3.5
Comfort
3.0
Location
9.1
Service
7.4
Breakfast
6.2
Cleanliness
5.6
Room
4.3
Comfort
3.5
Location
9.3
Service
7.6
Breakfast
6.3
Cleanliness
5.9
Food
4.8
Room
4.7
Comfort
3.6
6.3 Good
Pros: Price
Cons: Very small room for two people with luggage. Shower was a bit unconfortable because it was really small. Didn't have towels for hands and foot at the bathroom.
7.1 Good
Pros: Clean and tidy , great location . Good hot water and internet .
Cons: It’s very difficult in a twin share room as the rooms are so small . There are some really good staff and some average staff .
3.3 Mediocre
Pros: Nothing
Cons: Room is not worth the price Sort of shady place
7.5 Good
Pros: Staff are nice, supermarket and big shopping mall within a walking distance with many food/restaurants options, it’s a quiet dynamic area with many taxis and busses to get around. I havent used the ADO bus to airport but the stop is right in front of the hotel. The breakfast is nice. The room has a fridge and there’s a common iron.
Cons: The air conditioner in my room wasn’t working properly, so it was warmer than in the hotel itself. The parking comes at extra 30 pesos cost. I was planning on charging my phone through the TV usb port but the tv was old, they have cable converters in the receptions so ask for one.
4.0 Okay
Pros: Most horrible checking in experience.
Cons: Check in process
5.0 Okay
Pros: Location, location, location
Cons: The used Ammonia based cleaning products and have very deficient room maintenance practices, I once almost intoxicated by letting the service people enter the room and they left Ammonia filled environment.
10.0 Excellent
Pros: Every thing was as expected.
Cons: no
7.0 Good
Pros: Location
Cons: Pretty small room very basic ok to sleep over night
5.0 Okay
Pros: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.
Cons: Very basic furnishings, small rooms. Pricy rates
4.0 Okay
Pros: THE STAFF WAS NICE AND HELPFUL. THEY ALSO SPOKE ENGLISH WHICH IS A PLUS. THE RESTAURANTS NEARBY WERE GREAT. A MONEY EXCHANGE WAS A 5 TO 7 MINUTE WALK AWAY. THE ADJOINING SUPERMARKET WAS CONVENIENT.
Cons: THEY DIDN'T ACCEPT $US DOLLARS WHICH WAS EXTREMELY INCONVENIENT!!! ONE OF MY RESERVATIONS WAS CANCELLED AND I STILL DON'T KNOW WHY. WE HAD TO WAIT OVER AN HOUR TO GET ANOTHER ROOM. THANKFULLY ANOTHER ROOM WAS AVAILABLE.
10.0 Excellent
Pros: Staff and location
Cons: Nothing
10.0 Excellent
Pros: Everything
Cons:
The ibis Cancun Centro hotel is in the city's largest financial district, a stone's throw from the Las Américas shopping center, just 15 minutes away from the airport and 10 minutes from the crystal-clear waters of Cancún. The hotel has 190 modern and comfortable rooms, an "ibis Kitchen Lounge" restaurant, daily buffet breakfast and a bar with a 24/7 snack service. The hotel offers free WIFI, a car park and access for people with reduced mobility and is strictly non-smoking
Located in Cancun, this beachfront property is in the city center and within 2 mi (3 km) of El Meco Archaeological Site and Gran Puerto Pier. Plaza Las Americas is 5 mi (8.1 km) away.
Overall 7.9 Good
Based on 2,431 reviews
All reviews
- All reviews
- Families
Excellent
8.0
Pros: Very friendly staff. Open bar. Food always available
Poor
1.0
Pros: I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(
Okay
5.0
Pros: Located not good far a downtown. But than you
Excellent
9.0
Pros: Everything was great. Just the fact that I got the oceanview. I asked for my fridge to be stocked. They didn't do it until the 3rd day I was there.
Okay
4.6
Pros: It was an all-inclusive...so...the food and drinks were “free”...
Good
7.0
Pros: room close to everything in resort
Good
6.0
Pros: The long beach area with plenty of room and right on the water, walking distance to the ferry over to Isla Mujeres
Excellent
10.0
Pros: Staff was amazing. The location was far away from everything bit that is what I needed for this specific trip.
Excellent
10.0
Pros: the staff was great, many fun activities and things to do. clean room, good view and food options
Excellent
10.0
Pros: The staff was super duper nice! Excellent customer service. The food was good but could be excellent. The water park is a plus to the resort and my kids lobed it. My stay was amazing and I will certainly go back there. Thank you.
Good
7.1
Pros: The location, helpful staff, all inclusive and value for money.
Excellent
8.8
Pros: The waterpark is a huge hit with kids up to about 10. The entertainment team led fun soccer & volleyball games. We went at low season, so didn't have any problem with waiting for anything. The fancy Mexican restaurant had delicious food. The buffet was average. The breakfasts were delicious.
Details
Reviews
Overall 7.9 Good
Based on 2,431 reviews
Bar
8.3
Service
8.0
Location
6.4
Breakfast
6.3
Food
6.1
Room
5.8
Beach
5.6
Amenities
5.5
Vibe
5.4
WiFi
1.9
Bar
8.6
Service
7.5
Pool
6.5
Food
5.8
Location
5.8
Room
5.5
Amenities
5.1
Vibe
4.4
8.0 Excellent
Pros: Very friendly staff. Open bar. Food always available
Cons: Needs some updating, tv channels in English also need more chairs on the beach
1.0 Poor
Pros: I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(
Cons: The room you get its on the other side of the road..they says they have 3 restaurants, partial true. It was overwhelming have to answer where I was from all the time from the personnel trying to sell me vacation package. NO INTERNET IN ROOM EITHER!!
5.0 Okay
Pros: Located not good far a downtown. But than you
Cons: Far to downtown
9.0 Excellent
Pros: Everything was great. Just the fact that I got the oceanview. I asked for my fridge to be stocked. They didn't do it until the 3rd day I was there.
Cons: I like everything except the part about the fridge refill.
4.6 Okay
Pros: It was an all-inclusive...so...the food and drinks were “free”...
Cons: We arrived 3 hours early, so we were not allowed to check-in. This was fine, because they allowed us to utilize every aspect of the hotel, until our room was ready. However, when we were finally allowed to officially check in, we were told there was “something strange” about our reservation. Eduardo, the front desk rep, took several minutes, flipping thru our paperwork, tying on his computer, before finally telling us that our reservation was only for one person. I pulled up a photo I’d happened to take of our confirmation up on my phone and told him that that’s not true or possible. He went on to tell us that that’s what he showed on his side and that we’d have to pay an additional $300 dollars to add the second person. I tried to contact Booking.com, but we had neither cell service or internet at that point, and I couldn’t get thru. The ENTIRE purpose of our trip was to relax and not stress, so my husband paid it & we decided to wait for our return to address the situation and be reimbursed for this error on their or Booking.com’s part. I fully expect someone to contact us to take care of the situation. Not sure if it was their version of service recovery or not, but he did upgrade our room to a larger one with two levels and a spiral staircase. It was nice, but I’d much rather had the room we booked WITHOUT paying $300 unplanned to receive it. Also, I’d seen on their website that dinner reservations for the restaurants needed to be made between 10a and 1pm. We made our reservations for the 1st night while we waited for our room to ready. We were given a choice of 2 restaurants; Mexican and a fancier “International Cuisine”...we chose Mexican and decided to “save” the fancy outing for the next night. The next morning, when I tried to reserve it, the guy at the guy at the desk told me there was a dinner show and reservations were not necessary. I told him that we didn’t want the dinner show, we wanted to reserve the other restaurant.
7.0 Good
Pros: room close to everything in resort
Cons: small pool
6.0 Good
Pros: The long beach area with plenty of room and right on the water, walking distance to the ferry over to Isla Mujeres
Cons: The buffet food temperature was poor, we recommend eating the fresh made to order omelet for breakfast and the fresh grilled or fried food for lunch if you want hot food. For dinner we recommend the international reservation dining.
10.0 Excellent
Pros: Staff was amazing. The location was far away from everything bit that is what I needed for this specific trip.
Cons: When I turned on my shower the water was brown for a few seconds but then cleared up. Food could have been better but I didn't try any of the restaurants.
10.0 Excellent
Pros: the staff was great, many fun activities and things to do. clean room, good view and food options
Cons: timeshare ppl
10.0 Excellent
Pros: The staff was super duper nice! Excellent customer service. The food was good but could be excellent. The water park is a plus to the resort and my kids lobed it. My stay was amazing and I will certainly go back there. Thank you.
Cons: Need more food selection. I am a seafood person so i would like to see more seafood choice.
7.1 Good
Pros: The location, helpful staff, all inclusive and value for money.
Cons: Our room could have been cleaner. There were dead mosquitoes and sand over the floor, which didn’t feel nice on our feet. Felt a bit dirty.
8.8 Excellent
Pros: The waterpark is a huge hit with kids up to about 10. The entertainment team led fun soccer & volleyball games. We went at low season, so didn't have any problem with waiting for anything. The fancy Mexican restaurant had delicious food. The buffet was average. The breakfasts were delicious.
Cons: Would have liked a fridge in room. Kids wanted apple juice for breakfast.
Located in Cancun, this beachfront property is in the city center and within 2 mi (3 km) of El Meco Archaeological Site and Gran Puerto Pier. Plaza Las Americas is 5 mi (8.1 km) away.
With a stay at City Express Cancun, you'll be centrally located in Cancun, just a 3-minute walk from Dubai Palace Casino and 6 minutes by foot from Plaza Las Americas. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.
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Overall 7.7 Good
Based on 1,559 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Okay
4.2
Pros: Nothing
Good
6.3
Pros: The Breakfast was good
Excellent
10.0
Pros: Restaurants n plaza we’re nearby
Excellent
8.3
Pros: Reception staff and breakfast
Mediocre
3.3
Pros: Noooo good better no pay with cards, cash only
Excellent
8.0
Pros: Central, near Cheadrui and buses.Nice little pool, good breakfast with fruit and eggs.
Excellent
8.8
Pros: Great location.
Good
7.1
Pros: Location
Mediocre
2.9
Pros: Nothing
Excellent
8.8
Pros: Es un muy buen hotel en relación precio camisa, conformatble y agradable para descansar
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Details
Reviews
Overall 7.7 Good
Based on 1,559 reviews
Location
9.1
Value
8.5
Breakfast
6.4
Service
6.4
Room
4.1
WiFi
4.0
Comfort
3.4
Food
3.3
Location
9.0
Value
8.6
Service
6.5
Breakfast
6.4
Room
4.2
Location
9.1
Service
6.3
Room
3.7
Comfort
3.3
Service
5.7
Room
3.6
4.2 Okay
Pros: Nothing
Cons: The check-in staff spoke barely any english making the check-in process painful. The room was tiny and so was the bed! The aircon was so loud it was impossible to sleep. Breakfast is included but even the orange juice was disappointing! We left without eating. The location of the hotel is also terrible, right by the main road/petrol station.
6.3 Good
Pros: The Breakfast was good
Cons: The bed had sand and was dirty. On the first night we had no towels in the room.
10.0 Excellent
Pros: Restaurants n plaza we’re nearby
Cons: Not available
8.3 Excellent
Pros: Reception staff and breakfast
Cons: It looks better in the internet pictures but in reality is not as good
3.3 Mediocre
Pros: Noooo good better no pay with cards, cash only
Cons:
8.0 Excellent
Pros: Central, near Cheadrui and buses.Nice little pool, good breakfast with fruit and eggs.
Cons: Room did not have a window that opened to ventilate. Need couple more racks to hang and dry things.
8.8 Excellent
Pros: Great location.
Cons: I contacted the hotel to request an early check in and they told me there was not a problem with that, but when we arrived we had to wait a couple of hours until 3 pm to check in because we were told there was not an available room for us.
7.1 Good
Pros: Location
Cons: Air conditioning, very noisy.
2.9 Mediocre
Pros: Nothing
Cons: Staff didn’t speak English. Air conditioner was like a jet airplane. Security definitely a problem as exterior rear locks in hotel were broken and anyone could enter hotel from the street. What a joke. I have never left a hotel early but did with this one. Terrible hotel and not good for non Mexicans. Never again.
8.8 Excellent
Pros: Es un muy buen hotel en relación precio camisa, conformatble y agradable para descansar
Cons: El servicio de internet no funcionó bien durante
Mi estancia
With a stay at City Express Cancun, you'll be centrally located in Cancun, just a 3-minute walk from Dubai Palace Casino and 6 minutes by foot from Plaza Las Americas. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.
Where to stay in Ciudad - Downtown District (Cancún)?
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