Best hotels in Ciudad - Downtown District (Cancún)
Step into the tranquil environment of Four Points by Sheraton Cancún Centro, where you can delight in sophisticated amenities such as free Wi-Fi, soothing accommodations and an on-site fitness center. Surrounded by the beauty of the Caribbean Sea and Mayan culture, our Quintana Roo hotel is perfect for exploring the area with passion. When you're not at the beach, seek an authentic experience downtown, marvel at sculptures at Cancún Underwater Museum and appreciate our easy connection to Galenia Hospital. Once you retreat to our modern rooms, find sanctuary on our plush bedding. Once hunger strikes, luxuriate in convenience with our 24-hour room service, or enjoy tempting dishes at one of our restaurants. During downtime, feel renewed at our on-site spa, and take a dip in our rooftop pool while sipping on cocktails. Planning an event? Allow our cozy meeting space, AV equipment and catering options to elevate conferences and celebrations alike. At Four Points by Sheraton Cancún Centro, escape the ordinary.
Overall 9.0 Excellent
Based on 768 reviews
All reviews
- All reviews
- Families
Excellent
10.0
Pros: They are close to the center area of the city. Conveniently accessible. Great staff and attention. Ample room and nice facilities. The breakfast buffet was great.
Excellent
8.8
Pros: Very friendly and accommodating staff with excellent amenities.
Excellent
10.0
Pros: Front desk staff were very courteous and helpful.
Good
6.8
Pros: Comfortable beds Spa massages and facial were amazing!
Excellent
8.8
Pros: The staffs were great. They are very kind.
Okay
5.0
Pros: The hotel is nice
Excellent
9.5
Pros: The gym is big and has amazing view, swimming pool is big enough too with nice view. Parking is free and plenty of space. Room is big, everything is great and staff if very attentive
Excellent
8.3
Excellent
8.8
Excellent
10.0
Pros: I was really impressive by kind staff. I could take a taxi easily. The room was very quiet.
Excellent
9.5
Pros: OMG The bed & pillows SO COMFY....I wanted to take home with me
Excellent
10.0
Pros: Great place for a quick trip, business or leisure. Ample facilities, great food and excellent service.
Details
Reviews
Overall 9.0 Excellent
Based on 768 reviews
WiFi
9.5
Wellness
9.4
Vibe
9.3
Service
9.2
Comfort
9.0
Room
8.9
Pool
8.9
Amenities
8.9
Bar
8.7
Cleanliness
8.6
Breakfast
8.3
Location
7.9
Service
9.2
Food
6.7
10.0 Excellent
Pros: They are close to the center area of the city. Conveniently accessible. Great staff and attention. Ample room and nice facilities. The breakfast buffet was great.
Cons:
8.8 Excellent
Pros: Very friendly and accommodating staff with excellent amenities.
Cons: Quite far from the beach and city centre. Closest bus stop is about a 1.2km walk to the shopping centre. Otherwise you need to travel by taxi.
10.0 Excellent
Pros: Front desk staff were very courteous and helpful.
Cons:
6.8 Good
Pros: Comfortable beds Spa massages and facial were amazing!
Cons: Don’t generally like big American style hotel groups so just personal.
8.8 Excellent
Pros: The staffs were great. They are very kind.
Cons: Breakfast was not satisfied.
5.0 Okay
Pros: The hotel is nice
Cons: The staff was rude, they promise us a special New Year’s Eve dinner and it wasn’t true
9.5 Excellent
Pros: The gym is big and has amazing view, swimming pool is big enough too with nice view. Parking is free and plenty of space. Room is big, everything is great and staff if very attentive
Cons: Make sure you double-check your free breakfast (if included) when check-in, cos they asked me to pay and had to get refund after talking to receptionist and showing the booking confirmation.
8.3 Excellent
Pros:
Cons: Convenient place to my needs and staff are very helpful
8.8 Excellent
Pros:
Cons: Restaurant was always cold
10.0 Excellent
Pros: I was really impressive by kind staff. I could take a taxi easily. The room was very quiet.
Cons: nothing.
9.5 Excellent
Pros: OMG The bed & pillows SO COMFY....I wanted to take home with me
Cons: The hotel met all my expectations
10.0 Excellent
Pros: Great place for a quick trip, business or leisure. Ample facilities, great food and excellent service.
Cons:
Step into the tranquil environment of Four Points by Sheraton Cancún Centro, where you can delight in sophisticated amenities such as free Wi-Fi, soothing accommodations and an on-site fitness center. Surrounded by the beauty of the Caribbean Sea and Mayan culture, our Quintana Roo hotel is perfect for exploring the area with passion. When you're not at the beach, seek an authentic experience downtown, marvel at sculptures at Cancún Underwater Museum and appreciate our easy connection to Galenia Hospital. Once you retreat to our modern rooms, find sanctuary on our plush bedding. Once hunger strikes, luxuriate in convenience with our 24-hour room service, or enjoy tempting dishes at one of our restaurants. During downtime, feel renewed at our on-site spa, and take a dip in our rooftop pool while sipping on cocktails. Planning an event? Allow our cozy meeting space, AV equipment and catering options to elevate conferences and celebrations alike. At Four Points by Sheraton Cancún Centro, escape the ordinary.
The Suites Malecon Cancun offers guests stunning views in a luxurious environment. There is a restaurant and an outdoor pool on-site, and there is also a fitness center for guest use. There is a lovely outdoor terrace where guests can enjoy the view and the balmy ocean breezes. Plus, there is a garden area that is ideal for an evening stroll. There are free newspapers and free WiFi available in the lobby. Guests can dine al fresco in the picnic area. Plus, there are laundry services available for guest convenience. Staff members can assist guests in both English and Spanish. There are 64 rooms available for booking, and all of the rooms are spread among 18 floors. The rooms are well-appointed and have air conditioning to keep guests comfortable. There are coffee makers provided, and guests can order from room service during limited hours. There are irons, ironing boards, and hairdryers available upon request. Plus, the private bathrooms are spacious with stand-up showers and free toiletries. Local calls can be made without incurring additional charges. Housekeeping stops in daily to tidy up. There are also microwaves and safes provided in the guest rooms. Guests can enjoy many area attractions which are in walking distance including the Plaza Las Americas, Dubai Palace Casino, and the Market 28. The Royal Yak Casino and Sports Book is also accessible on foot, and many guests go shopping at the Malecon Americas Shopping Mall which is nearby. Ceviche Square is a 16-minute walk from the hotel, and the Plaza Nichupte Shopping Mall is less than 20 minutes away on foot.
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Overall 8.9 Excellent
Based on 1,490 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.5
Pros: Conveniently located to go to the mall
Excellent
8.3
Pros: attached to large mall
Excellent
10.0
Pros: I really like the location as it is located strategically next to the biggest mall with lots of restaurants and just outside of the hotel zone. It makes moving around Cancun very convenient. The views are so relaxing and beautiful.
Excellent
10.0
Pros: Everything was perfect!
Excellent
9.5
Pros: Everything else!
Excellent
10.0
Pros: Really easy to get around. Real close to plaza Americas so that was convenient
Excellent
9.5
Pros: View Comfort Pool Bed Spacious Great value for money
Excellent
9.3
Pros: Comfortable Rooms and nice Pool. Staff was very friendly. Shopping Mall is directly beside. Bus Terminal is 2-3km away.
Good
6.0
Pros: How much was included in the room: Dishes, etc.
Closeness to the shopping mall and restaurants
Excellent
10.0
Pros: It was awesome.
Excellent
10.0
Pros: Spacious apartment
Excellent
10.0
Pros: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
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Details
Reviews
Overall 8.9 Excellent
Based on 1,490 reviews
Pool
9.0
Location
8.7
WiFi
8.6
Room
8.3
Service
8.2
Breakfast
6.4
Beach
4.5
Pool
9.2
Room
8.0
Location
8.0
Service
7.4
Comfort
7.3
Breakfast
6.6
Pool
9.2
Location
8.9
Service
8.7
Value
8.6
Room
8.2
Comfort
7.4
Amenities
6.5
Breakfast
6.3
9.5 Excellent
Pros: Conveniently located to go to the mall
Cons:
8.3 Excellent
Pros: attached to large mall
Cons: the cabs in cancun rip you off need uber
10.0 Excellent
Pros: I really like the location as it is located strategically next to the biggest mall with lots of restaurants and just outside of the hotel zone. It makes moving around Cancun very convenient. The views are so relaxing and beautiful.
Cons: nothing
10.0 Excellent
Pros: Everything was perfect!
Cons:
9.5 Excellent
Pros: Everything else!
Cons: The entrance is a bit tricky when it's the first time you're entering the property.
10.0 Excellent
Pros: Really easy to get around. Real close to plaza Americas so that was convenient
Cons: n/a
9.5 Excellent
Pros: View Comfort Pool Bed Spacious Great value for money
Cons: Breakfast quality is not top notch A bit hard to find the entrance the first time
9.3 Excellent
Pros: Comfortable Rooms and nice Pool. Staff was very friendly. Shopping Mall is directly beside. Bus Terminal is 2-3km away.
Cons:
6.0 Good
Pros: How much was included in the room: Dishes, etc.
Closeness to the shopping mall and restaurants
Cons: The cleanliness-Towels and linen were not so fresh
10.0 Excellent
Pros: It was awesome.
Cons: Honestly, I had no complaints.
10.0 Excellent
Pros: Spacious apartment
Cons: No dryer
10.0 Excellent
Pros: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.
Cons:
The Suites Malecon Cancun offers guests stunning views in a luxurious environment. There is a restaurant and an outdoor pool on-site, and there is also a fitness center for guest use. There is a lovely outdoor terrace where guests can enjoy the view and the balmy ocean breezes. Plus, there is a garden area that is ideal for an evening stroll. There are free newspapers and free WiFi available in the lobby. Guests can dine al fresco in the picnic area. Plus, there are laundry services available for guest convenience. Staff members can assist guests in both English and Spanish. There are 64 rooms available for booking, and all of the rooms are spread among 18 floors. The rooms are well-appointed and have air conditioning to keep guests comfortable. There are coffee makers provided, and guests can order from room service during limited hours. There are irons, ironing boards, and hairdryers available upon request. Plus, the private bathrooms are spacious with stand-up showers and free toiletries. Local calls can be made without incurring additional charges. Housekeeping stops in daily to tidy up. There are also microwaves and safes provided in the guest rooms. Guests can enjoy many area attractions which are in walking distance including the Plaza Las Americas, Dubai Palace Casino, and the Market 28. The Royal Yak Casino and Sports Book is also accessible on foot, and many guests go shopping at the Malecon Americas Shopping Mall which is nearby. Ceviche Square is a 16-minute walk from the hotel, and the Plaza Nichupte Shopping Mall is less than 20 minutes away on foot.
With a stay at Hotel Boutique Casa Mallorca in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Overall 9.0 Excellent
Based on 111 reviews
All reviews
- All reviews
Excellent
10.0
Pros: Staff was super helpful and very nice! Our flight was delayed and we didn't arrive until 230am. The staff woke up for us, gave us the tour and were very accommodating! The breakfast was delicioso. Especially the coffee. The hotel was super colourful, with flowers and nice plants all around:) would definitely stay again! Worth the money! Gracias
Excellent
10.0
Pros: Staff , super cool
Excellent
9.5
Pros: nice room and kind staff
Excellent
10.0
Pros: We had a perfect room with a courtyard where we can eat outside and a spacious bathroom. We loved every single detail like colour of the room, decorations and organization of the furniture. We were impressed how neat the room was every time we returned.
Excellent
9.5
Pros: Very friendly and warm staff, gave great advice and did everything to make our stay as comfortable as possible.
Excellent
10.0
Pros: What a beautiful little hotel. Located away from party town, but walking distance to the ADO bus terminal, this hotel is run by an amazingly kind and helpful gentleman and his lovely family. The room was clean and well made up, the air conditioning works wonderfully, and there are a many restaurants nearby. Thank you again to the owners, we have experienced so much kindness and generosity in Mexico, but this is one of the places that really stands out in that regard.
Excellent
8.3
Pros: Family run and small, close to local transportation, generous breakfast and pleasant hosts.
Excellent
9.5
Pros: Mexican cute - loved it! Friendly, clean, comfortable, lots of nice features.
Excellent
9.5
Pros: I liked the building in and outside.Confortable bed,clean shared bathroom,good location,close to Oxxo shop,bus stop to zona hotelera,church.Kind and professional staff.Will visit again.
Excellent
8.5
Pros: location is really convenient, close to many nice restaurants in the downtown area. near a bus stop, so it only took 15 minutes to get to the hotel zone. staff is friendly, and they have people stationed at the hotel 24/7 which makes it really safe! the rooms are very clean and spacious. overall, it is a really good value. we would stay there again next time we visit!
Excellent
9.5
Pros: Very clean and nice room. Friendly and helpful staff and I felt welcomed. There was outlet mall in walking distance and short taxi drive to the bus terminal. I can totally recommend!
Details
Reviews
Overall 9.0 Excellent
Based on 111 reviews
Service
10.0
Cleanliness
9.1
Value
8.9
Comfort
8.7
Location
8.5
Breakfast
8.0
Room
7.5
Vibe
7.4
10.0 Excellent
Pros: Staff was super helpful and very nice! Our flight was delayed and we didn't arrive until 230am. The staff woke up for us, gave us the tour and were very accommodating! The breakfast was delicioso. Especially the coffee. The hotel was super colourful, with flowers and nice plants all around:) would definitely stay again! Worth the money! Gracias
Cons:
10.0 Excellent
Pros: Staff , super cool
Cons: Cant think of anything I did not like
9.5 Excellent
Pros: nice room and kind staff
Cons: location, but nothing can be done about that
10.0 Excellent
Pros: We had a perfect room with a courtyard where we can eat outside and a spacious bathroom. We loved every single detail like colour of the room, decorations and organization of the furniture. We were impressed how neat the room was every time we returned.
Cons: We did like the breakfast the first time and after that it got boring because it was the same every time. We would have loved to see more variety
9.5 Excellent
Pros: Very friendly and warm staff, gave great advice and did everything to make our stay as comfortable as possible.
Cons: Nothing!
10.0 Excellent
Pros: What a beautiful little hotel. Located away from party town, but walking distance to the ADO bus terminal, this hotel is run by an amazingly kind and helpful gentleman and his lovely family. The room was clean and well made up, the air conditioning works wonderfully, and there are a many restaurants nearby. Thank you again to the owners, we have experienced so much kindness and generosity in Mexico, but this is one of the places that really stands out in that regard.
Cons:
8.3 Excellent
Pros: Family run and small, close to local transportation, generous breakfast and pleasant hosts.
Cons: Rooms in front a little noisy.
9.5 Excellent
Pros: Mexican cute - loved it! Friendly, clean, comfortable, lots of nice features.
Cons:
9.5 Excellent
Pros: I liked the building in and outside.Confortable bed,clean shared bathroom,good location,close to Oxxo shop,bus stop to zona hotelera,church.Kind and professional staff.Will visit again.
Cons: Everything was ok.
8.5 Excellent
Pros: location is really convenient, close to many nice restaurants in the downtown area. near a bus stop, so it only took 15 minutes to get to the hotel zone. staff is friendly, and they have people stationed at the hotel 24/7 which makes it really safe! the rooms are very clean and spacious. overall, it is a really good value. we would stay there again next time we visit!
Cons: they did have a small kitchen area in the room with a fridge, but there was no microwave.
9.5 Excellent
Pros: Very clean and nice room. Friendly and helpful staff and I felt welcomed. There was outlet mall in walking distance and short taxi drive to the bus terminal. I can totally recommend!
Cons:
With a stay at Hotel Boutique Casa Mallorca in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
You'll be centrally located in Cancun with a stay at Adhara Hacienda Cancun, within a 15-minute walk of Mercado 23 and Benito Juarez Municipal Building. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Overall 8.7 Excellent
Based on 2,042 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8.8
Pros: It has parking ..well secure
Poor
1.0
Pros: The pool and bar area were opened as long as people were there to patronize it.
Excellent
9.5
Pros: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito
Excellent
8.8
Pros: The rooms are comfortable and very clean. I enjoyed the pool area as it is very relaxing with great drink selections at the bar. The water does not appear to be heated but due to the heat level it is not too cold to hop right in. The food was very delicious compared to other parts in Cancun near the hotel zone. I would recommend this hotel and would also return. Overall staff members were very friendly, within the restaurant there was an older gentleman by the name of Luis. He was friendly and helpful from the first day. Such great customer service and just an overall nice gentleman.
Excellent
10.0
Pros: The Staff & Cleanliness
Excellent
10.0
Pros: Location
Okay
5.8
Pros: The rooms are not the same as on the pictures. There is mold
Excellent
8.3
Pros: Good place to stay before leaving the country. Good breakfast.
Good
7.0
Pros: The pool and the breakfast
Excellent
10.0
Pros: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive
Good
6.8
Pros: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.
Mediocre
2.0
Pros: Clean room and good restaurant.
Details
Reviews
Overall 8.7 Excellent
Based on 2,042 reviews
Pool
9.1
Breakfast
8.9
Cleanliness
8.5
Service
8.5
WiFi
8.5
Value
8.4
Location
8.4
Amenities
8.2
Vibe
8.1
Room
7.6
Pool
9.2
Breakfast
9.1
Amenities
8.6
Service
8.2
Location
8.1
Cleanliness
8.1
Room
7.2
Comfort
6.7
Breakfast
9.1
Location
8.6
Service
8.1
Comfort
7.2
Room
7.0
8.8 Excellent
Pros: It has parking ..well secure
Cons:
1.0 Poor
Pros: The pool and bar area were opened as long as people were there to patronize it.
Cons: The hotel says that they offer a free transfer service. Instead they require you to pay $7 USD per person each way. Once paid they can never find your reservation and request payment again. Also, walls are paper thin, you can hear everything in the hall.
9.5 Excellent
Pros: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito
Cons: Not much! An ATM would be handy but the supermarket with one in it is a 5-7m walk away
8.8 Excellent
Pros: The rooms are comfortable and very clean. I enjoyed the pool area as it is very relaxing with great drink selections at the bar. The water does not appear to be heated but due to the heat level it is not too cold to hop right in. The food was very delicious compared to other parts in Cancun near the hotel zone. I would recommend this hotel and would also return. Overall staff members were very friendly, within the restaurant there was an older gentleman by the name of Luis. He was friendly and helpful from the first day. Such great customer service and just an overall nice gentleman.
Cons: The only time I was displeased was during a time I stood in line waiting for service. Another guest who walked up after me cutting the line was assisted before I was. The incident was at the front desk, I waited for about 5 mins to be assisted as the staff was checking a male into his room. As soon as it was my turn the lady greets me and I begin to step forward. As I am stepping forward a lady appears from around the corner acts as if she doesn’t see me and begins to ask about her room key. Instead of the hotel clerk asking her to wait she assisted her. The staff never apologized, it was just as if it was okay and just disregarded me at that point. In my opinion that was not a good customer service call, the staff should be mindful of that action. When people stand in line for a service there is a reason, everyone should be assisted according to the order in which they stand and properly acknowledged. Thankfully someone else cane from that back and had greeted me after a few minutes otherwise I would have stood there longer as the other guest was still rambling on about her issue.
10.0 Excellent
Pros: The Staff & Cleanliness
Cons: Nope.
10.0 Excellent
Pros: Location
Cons:
5.8 Okay
Pros: The rooms are not the same as on the pictures. There is mold
Cons: Rooms are small and there is mold
8.3 Excellent
Pros: Good place to stay before leaving the country. Good breakfast.
Cons: Nothing , only stayed 1 night
7.0 Good
Pros: The pool and the breakfast
Cons: Some of the staff is not always smiling Some of the staff is very smiling
10.0 Excellent
Pros: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive
Cons:
6.8 Good
Pros: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.
Cons: The room smelled damp and musty and it was dark. It was also too cold - the AC was very old. We also didn't like the location. There is really nothing around. We only stayed the last night before our flight. Would not stay there again though.
2.0 Mediocre
Pros: Clean room and good restaurant.
Cons: Staff unhelpful- location dangerous.
You'll be centrally located in Cancun with a stay at Adhara Hacienda Cancun, within a 15-minute walk of Mercado 23 and Benito Juarez Municipal Building. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
A stay at Grand City Hotel places you in the heart of Cancun, within a 15-minute walk of Market 28 and Plaza Las Americas. Free self parking is available onsite.
Overall 8.7 Excellent
Based on 428 reviews
All reviews
- All reviews
Excellent
9.5
Pros: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.
Excellent
10.0
Pros: location, rooms
Excellent
10.0
Pros: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.
Excellent
8.8
Pros: It was very closed off from the road and felt very safe. Personnel is very friendly.
Good
7.7
Pros: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.
Good
6.8
Pros: Clean and simple. Good for what we needed.
Good
7.5
Pros: Receptionists were helpful and friendly.
Excellent
9.3
Pros: Nice hotel with a very pleasant atmosphere. Spacous room with comfortable beds, nice bathroom. The hotel and the room was clean, staff was helpful. Although breakfast was not included in our price, the hotel provided a good selection of typical local food to chose from (to be paid).
Okay
4.8
Pros: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair.
Easy ground level free parking.
Excellent
9.5
Pros: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.
Excellent
10.0
Pros: I stayed one night, the staff were helpful and friendly, location was good to walk around, the room is big and comfortable
Excellent
9.5
Pros: Great location, super comfortable and clean!
Details
Reviews
Overall 8.7 Excellent
Based on 428 reviews
Service
9.5
Cleanliness
9.4
Pool
9.4
Food
8.8
Room
8.4
Location
8.4
Vibe
7.2
Comfort
7.1
Bar
6.8
WiFi
6.5
Breakfast
5.8
9.5 Excellent
Pros: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.
Cons: I didn't get a 'chance' to try the restaurant but was informed by other guests that it wasn't so well. Additionally, although an extremely small Hotel, there is no elevator. I had assistance checking into my room, but not checking out. Therefore, I had to carry my luggage down a flight of stairs.
10.0 Excellent
Pros: location, rooms
Cons:
10.0 Excellent
Pros: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.
Cons:
8.8 Excellent
Pros: It was very closed off from the road and felt very safe. Personnel is very friendly.
Cons: Location is near alot of shops and restaurants but far away from downtown and the hotel zone
7.7 Good
Pros: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.
Cons: Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.
6.8 Good
Pros: Clean and simple. Good for what we needed.
Cons: The "third bed" in the room turned out to be a couch that folded down. Ok, but not as expected.
7.5 Good
Pros: Receptionists were helpful and friendly.
Cons: If we had information about the tours on hand at the hotel that would have been helpful. Needed Engish speaking ability to all receptionists.
9.3 Excellent
Pros: Nice hotel with a very pleasant atmosphere. Spacous room with comfortable beds, nice bathroom. The hotel and the room was clean, staff was helpful. Although breakfast was not included in our price, the hotel provided a good selection of typical local food to chose from (to be paid).
Cons: Our room's window was facing to a firewall. But as we spent very limited time in the room during the day, it was not annoying. Nothing else to mention.
4.8 Okay
Pros: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair.
Easy ground level free parking.
Cons: Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation.
Terrible to have rock and roll till just after4:00AM!!!!!
9.5 Excellent
Pros: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.
Cons: Nothing. All was good.
10.0 Excellent
Pros: I stayed one night, the staff were helpful and friendly, location was good to walk around, the room is big and comfortable
Cons: The breakfast was really bad sorry
9.5 Excellent
Pros: Great location, super comfortable and clean!
Cons: Slow internet in the rooms.
A stay at Grand City Hotel places you in the heart of Cancun, within a 15-minute walk of Market 28 and Plaza Las Americas. Free self parking is available onsite.
A stay at Ambiance Suites Cancun places you in the heart of Cancun, within a 15-minute walk of Plaza Las Americas and Dubai Palace Casino. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
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Overall 8.6 Excellent
Based on 1,189 reviews
All reviews
- All reviews
- Couples
Excellent
9.5
Pros: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.
Excellent
9.3
Pros: Clean ang spacious room.
Good
7.5
Excellent
10.0
Pros: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!
Excellent
8.0
Pros: Nice breAkfast, pretty pool
Good
7.5
Pros: Beds comfortable- nice place located downtown
Excellent
9.5
Pros: Friendly people, always willing to help.
Excellent
9.5
Pros: Great big room, good bathroom/shower, quick check-in and check-out
Excellent
10.0
Pros: The check in process was amazing They took their time making sure I knew what I was getting in to and made sure I was okay with what they offered
Excellent
10.0
Pros: Price, location
Excellent
8.8
Pros: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.
Excellent
10.0
Pros: The starff is very good. they are all very polite and kind. The room is clean. Lunch is delicious and not expensive. I like here.
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Details
Reviews
Overall 8.6 Excellent
Based on 1,189 reviews
WiFi
8.8
Value
8.7
Service
8.5
Location
8.5
Room
8.4
Comfort
7.5
Pool
5.0
Breakfast
4.7
Beach
4.2
Wellness
2.2
Room
8.2
Location
8.1
9.5 Excellent
Pros: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.
Cons:
9.3 Excellent
Pros: Clean ang spacious room.
Cons: Service during breakfast is quite slow
7.5 Good
Pros:
Cons: The bed would be softer.
10.0 Excellent
Pros: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!
Cons:
8.0 Excellent
Pros: Nice breAkfast, pretty pool
Cons:
7.5 Good
Pros: Beds comfortable- nice place located downtown
Cons: So much noise from people moving furniture all night. Was woken up many times.
9.5 Excellent
Pros: Friendly people, always willing to help.
Cons:
9.5 Excellent
Pros: Great big room, good bathroom/shower, quick check-in and check-out
Cons: We were lucky to get a carpark; spaces seem limited
10.0 Excellent
Pros: The check in process was amazing They took their time making sure I knew what I was getting in to and made sure I was okay with what they offered
Cons: No complaints
10.0 Excellent
Pros: Price, location
Cons: Poor breakfast, basic
8.8 Excellent
Pros: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.
Cons: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!
10.0 Excellent
Pros: The starff is very good. they are all very polite and kind. The room is clean. Lunch is delicious and not expensive. I like here.
Cons:
A stay at Ambiance Suites Cancun places you in the heart of Cancun, within a 15-minute walk of Plaza Las Americas and Dubai Palace Casino. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
Ramada Cancun City is conveniently located in Cancun Downtown with exceptional accessibility to Corporations, entertainment areas, beaches, malls, discotheques, bars, pharmacies, banks and local hospitals. This fully renovated 100% non-smoking facility offers services for Corporate and Leisure Travelers with Restaurant, Bar, Lounge, Gym, Concierge, Executive Floor, Outdoor Pool and Travel Agent Desk. The Business Center offers complimentary use of computers, copy and fax, secretarial service and Coffee Breaks. For your convenience, High Speed Wireless Internet Access service is available in all public areas. If you like a quick break on the Beach, our complimentary Shuttle Service will take you in and out from the Facility in a Breeze. Welcome to Ramada Cancun City. Extra Person Charge is 150 Pesos.
Overall 8.4 Excellent
Based on 1,695 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
10.0
Pros: I really liked that the staff was so kind!
Excellent
8.8
Pros: 5-10 min walk from ADO bus station, some nearby restaurants. Towels by the pool, good aircon and wifi. Breakfast ok. Shuttle to beach.
Excellent
9.3
Pros: Everything. Breakfast included in price...great. Not far from activities. English speaking staff a big plus
Okay
5.8
Pros: Check in staff were friendly & efficient. Very close to ADOS bus station.
Excellent
8.3
Pros: Location very near the bus station. The room was big, comfortable bed, nice shower. Breakfast buffet was quite good.
Good
7.5
Pros: It's few minutes walking from bus station from where bus leaves to airport, pool side is cute, breakfast is buffet with eggs and waffles cooked for you
Excellent
8.3
Pros: The room is nice. hotel looks good & well maintained.
Good
6.0
Excellent
8.8
Pros: The staff were really helpful and the breakfast was very good with made to order omelettes.
Excellent
9.5
Pros: Very helpful staff and excellent breakfast
Excellent
8.8
Pros: Location is awesome as it’s located downtown Cancun walking distance to so many things like the mercado 28 and Ave Tulum which is one of the important streets. It’s relatively safe too. The breakfast was pretty good and tasty as well serving traditional Mexican which was a difference to the norm. Overall, my experience was great and will book again if visiting Cancun.
Good
7.1
Pros: the rrom was nice
Details
Reviews
Overall 8.4 Excellent
Based on 1,695 reviews
Pool
8.7
Service
8.7
Location
8.5
Breakfast
8.3
Room
7.2
WiFi
7.0
Pool
8.8
Service
8.6
Breakfast
8.4
Location
8.3
Room
7.6
Comfort
6.3
Pool
8.9
Breakfast
8.7
Location
8.5
Service
8.2
Room
5.9
Comfort
4.8
Service
8.7
Location
8.2
10.0 Excellent
Pros: I really liked that the staff was so kind!
Cons:
8.8 Excellent
Pros: 5-10 min walk from ADO bus station, some nearby restaurants. Towels by the pool, good aircon and wifi. Breakfast ok. Shuttle to beach.
Cons:
9.3 Excellent
Pros: Everything. Breakfast included in price...great. Not far from activities. English speaking staff a big plus
Cons:
5.8 Okay
Pros: Check in staff were friendly & efficient. Very close to ADOS bus station.
Cons: The room smelt very damp. The bedding was poor quality; it was rough & felt dirty. The room was really worn and this made it feel unclean though I think the cleaners did a pretty good job.
8.3 Excellent
Pros: Location very near the bus station. The room was big, comfortable bed, nice shower. Breakfast buffet was quite good.
Cons: The check in process was too long. I arrived at 3 am and had to leave for the airport at 8 am and we had to stand at the reception for a 45-minute check in. I did not get a receipt of my payment, I requested it by email and received a cancellation of my booking instead...
7.5 Good
Pros: It's few minutes walking from bus station from where bus leaves to airport, pool side is cute, breakfast is buffet with eggs and waffles cooked for you
Cons:
8.3 Excellent
Pros: The room is nice. hotel looks good & well maintained.
Cons: Breakfast is poor, location not great
6.0 Good
Pros:
Cons: I was not able to prove my reservations to the manager so we had to pay twice. The manager said that my phone showing the payment with reservation numbers meant nothing to him. The Police were called as I was loud and upset, then I was hand cuffed.
8.8 Excellent
Pros: The staff were really helpful and the breakfast was very good with made to order omelettes.
Cons: The free shuttle bus to the beach only goes at 10 am or 11 am and only returns at 4:30 pm.
9.5 Excellent
Pros: Very helpful staff and excellent breakfast
Cons: The WiFi was not great
8.8 Excellent
Pros: Location is awesome as it’s located downtown Cancun walking distance to so many things like the mercado 28 and Ave Tulum which is one of the important streets. It’s relatively safe too. The breakfast was pretty good and tasty as well serving traditional Mexican which was a difference to the norm. Overall, my experience was great and will book again if visiting Cancun.
Cons: The pillows were too flat hence found it hard to sleep on them.
7.1 Good
Pros: the rrom was nice
Cons: the gym is not good
Ramada Cancun City is conveniently located in Cancun Downtown with exceptional accessibility to Corporations, entertainment areas, beaches, malls, discotheques, bars, pharmacies, banks and local hospitals. This fully renovated 100% non-smoking facility offers services for Corporate and Leisure Travelers with Restaurant, Bar, Lounge, Gym, Concierge, Executive Floor, Outdoor Pool and Travel Agent Desk. The Business Center offers complimentary use of computers, copy and fax, secretarial service and Coffee Breaks. For your convenience, High Speed Wireless Internet Access service is available in all public areas. If you like a quick break on the Beach, our complimentary Shuttle Service will take you in and out from the Facility in a Breeze. Welcome to Ramada Cancun City. Extra Person Charge is 150 Pesos.
Fiesta Inn continues to evolve and transform as a leader in Business Class hotels with the Fiesta Inn Cancn Las Amricas. The hotel is designed to let visitors pass their time as they wish, with spaces that are functional and welcoming, so guests can work independently or socialize in groups. Today, the Fiesta Inn is more than just a hotel. It's a community of travelers all working to get ahead.We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 8.4 Excellent
Based on 1,261 reviews
All reviews
- All reviews
- Families
Excellent
10.0
Excellent
8.8
Pros: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.
Excellent
10.0
Pros: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job
Good
6.8
Pros: Location it's good and room it's ok
Excellent
10.0
Pros: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!
Okay
5.5
Excellent
9.3
Excellent
9.5
Excellent
8.0
Pros: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.
Good
7.5
Details
Reviews
Overall 8.4 Excellent
Based on 1,261 reviews
Location
8.3
Service
8.0
WiFi
7.0
Room
6.2
Pool
6.0
Value
6.0
Amenities
5.5
Breakfast
5.4
Beach
5.0
Comfort
4.5
Wellness
4.4
Service
7.9
Room
5.4
Comfort
4.6
10.0 Excellent
Pros:
Cons: I wish parking was available, that's all that was missing for us.
8.8 Excellent
Pros: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.
Cons: The corridors have floor tiles, which means you can hear everybody walking around.
10.0 Excellent
Pros: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job
Cons:
6.8 Good
Pros: Location it's good and room it's ok
Cons: It was good overall but for the price you can stay somewhere better the pool is small
10.0 Excellent
Pros: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!
Cons: Nothing loved my experience.
5.5 Okay
Pros:
Cons: Difficult to access
9.3 Excellent
Pros:
Cons: The air is so bad in the room
9.5 Excellent
Pros:
Cons: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish
8.0 Excellent
Pros: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.
Cons: Some distance from the airport and no shuttle available and taxis are very expensive.
7.5 Good
Pros:
Cons: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.
Fiesta Inn continues to evolve and transform as a leader in Business Class hotels with the Fiesta Inn Cancn Las Amricas. The hotel is designed to let visitors pass their time as they wish, with spaces that are functional and welcoming, so guests can work independently or socialize in groups. Today, the Fiesta Inn is more than just a hotel. It's a community of travelers all working to get ahead.We remind you that the check-in time is from 3:00 PM. Check-out is at 12:00 PM. We suggest you use our express check-out service.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
The LQ Hotel by La Quinta Cancun has been awarded the 2018 TripAdvisor Certificate of Excellence award.The LQ Hotel by La Quinta Cancun is located in the heart of downtown Cancun and very close to the world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea.Whether traveling for business or pleasure, our central location makes us ideal for a family vacation, a weekend getaway or the business traveler needs. We're just steps from Malecon Americas, one of the biggest shopping malls in town, as well as banks, government offices, hospitals, pharmacies and restaurants.There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our guest rooms offer pillowtop mattresses, a microwave, refrigerator, coffee maker, hairdryer, iron and board, in-room safe, 32" LCD TV with premium channels, iPod ready alarm clock radio, free high speed internet and free local calls. Our hotel includes a Free Traditional Breakfast, free wireless high-speed Internet access in all our public areas, 24-hour business center, a fully equipped fitness center, relaxing outdoor pool, room service and a Mexican Restaurant. After a day of hard work enjoy your favorite drink while watching your favorite sports game at our lobby bar.The LQ Hotel by La Quinta Cancun team is focused in an excellence service. Guests are treated to warm hospitality and personal attention.
Overall 8.3 Excellent
Based on 1,994 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
9.3
Pros: The hotel did grant me an late checkout and gave me an extra hour.
Excellent
9.3
Pros: Lovely breakfast and the huge bed!!
Excellent
10.0
Pros: Very clean, breakfast variety was amazing! Plenty of restaurants around the property. Staff very nice and accommodating.
Excellent
10.0
Pros: Good breakfast, staff gave us great recommendation for dinner place nearby
Okay
4.3
Excellent
10.0
Pros: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.
Good
7.5
Pros: Needs more variety of products. Fruits good, coffee good. Cafeteria staff good. Needs improve in housekeeping service at the rooms.
Excellent
9.0
Pros: The location and staff
Excellent
9.5
Pros: Welcoming and helpful staff, big room and super-size confo bed
Okay
5.8
Excellent
10.0
Pros: Really nice place to stay. All very clean and staff was great! We stayed for 1 night to continu our road trip.
Good
7.0
Pros: It felt safe.
Details
Reviews
Overall 8.3 Excellent
Based on 1,994 reviews
Location
9.0
Value
8.6
Service
8.5
Breakfast
8.0
Room
7.7
WiFi
7.6
Comfort
7.4
Cleanliness
7.3
Amenities
6.8
Pool
5.7
Beach
4.3
Wellness
4.0
Location
8.8
Service
8.6
Breakfast
8.1
Cleanliness
7.6
Room
7.5
Comfort
7.5
Location
9.3
Service
8.4
Breakfast
8.4
Room
7.1
Room
7.1
9.3 Excellent
Pros: The hotel did grant me an late checkout and gave me an extra hour.
Cons: Limited places to sit down to relax / wait. I had the afternoon to wait after check out and decided to wait in the attached cafe.
9.3 Excellent
Pros: Lovely breakfast and the huge bed!!
Cons:
10.0 Excellent
Pros: Very clean, breakfast variety was amazing! Plenty of restaurants around the property. Staff very nice and accommodating.
Cons: This hotel has really thin walls. I could hear people next door partying and laughing really late at night. The workers would talk really loud early in the morning as well, like yelling.
10.0 Excellent
Pros: Good breakfast, staff gave us great recommendation for dinner place nearby
Cons:
4.3 Okay
Pros:
Cons: Bad air conditioning and humidity
10.0 Excellent
Pros: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.
Cons: In other hotels Ive stayed at in Mexico, I had a more broad option for television programming where english was an option, or the audio feed could be changed from Spanish to English.
7.5 Good
Pros: Needs more variety of products. Fruits good, coffee good. Cafeteria staff good. Needs improve in housekeeping service at the rooms.
Cons: Not Applicable
9.0 Excellent
Pros: The location and staff
Cons: The hot tub didn't work and the pool was not as big as pictured.
9.5 Excellent
Pros: Welcoming and helpful staff, big room and super-size confo bed
Cons:
5.8 Okay
Pros:
Cons: We booked months in advance for a room with 2 queen size beds (for 4 people). They weren’t able to provide the bookend room and offered us a king size bed with a small and uncomfortable single bed. Only after arguing we were able to obtain another small uncomfortable single bed for the 4th person.
10.0 Excellent
Pros: Really nice place to stay. All very clean and staff was great! We stayed for 1 night to continu our road trip.
Cons:
7.0 Good
Pros: It felt safe.
Cons: It was isolated from anything but basic food and shopping. Needed a taxi for transportation. Probably why it felt safe.
The LQ Hotel by La Quinta Cancun has been awarded the 2018 TripAdvisor Certificate of Excellence award.The LQ Hotel by La Quinta Cancun is located in the heart of downtown Cancun and very close to the world class entertainment, dining, and the beautiful white sand beaches of the Caribbean Sea.Whether traveling for business or pleasure, our central location makes us ideal for a family vacation, a weekend getaway or the business traveler needs. We're just steps from Malecon Americas, one of the biggest shopping malls in town, as well as banks, government offices, hospitals, pharmacies and restaurants.There are also plenty of fun activities nearby, including water sports, boating, water parks, fishing excursions, archaeological ruins, casinos, shopping outlets and golfing!Our guest rooms offer pillowtop mattresses, a microwave, refrigerator, coffee maker, hairdryer, iron and board, in-room safe, 32" LCD TV with premium channels, iPod ready alarm clock radio, free high speed internet and free local calls. Our hotel includes a Free Traditional Breakfast, free wireless high-speed Internet access in all our public areas, 24-hour business center, a fully equipped fitness center, relaxing outdoor pool, room service and a Mexican Restaurant. After a day of hard work enjoy your favorite drink while watching your favorite sports game at our lobby bar.The LQ Hotel by La Quinta Cancun team is focused in an excellence service. Guests are treated to warm hospitality and personal attention.
With a stay at Oh! The Urban Oasis in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Overall 8.3 Excellent
Based on 1,557 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Excellent
8.3
Excellent
10.0
Pros: The location is great. The value is very good. Staff friendliness is awesome. Thanks to Abigali, Eli, Antony, Nash & Nazario. With all interacted at some point and they were very knoledgeable and supportive
Excellent
10.0
Pros: The warm staffs, not one, but all of them!
Excellent
8.8
Pros: The staff was really helpful, the room service excellent.
Excellent
10.0
Pros: Yes and yes we really enjoyed ourselves. We brought our friends along with us. They really loved it. They said they will be back.
Excellent
10.0
Pros: Excellent warm service. Especially from Ms. Brenda, and. Ms.Iris during the breakfast. My late check in (Ms. Yosi) and late check out (Ms. Abigail) was accommodated so well. Smiles all round and communication was so good. Ms. Elizabeth (Eli) made the check out process so swiftly too. The room felt like a 5.5 star place, with awesome great coffee everywhere. Even the room smells good. Super satisfied!!
Excellent
9.5
Pros: The room is remodeled and clean. The breakfast was great. Very friendly and accommodating staff
Good
7.0
Pros: The breakfast is good, the staffs are nice.
Excellent
9.3
Pros: Located right on highway 307. Walking distance to good restaurants and stores. Terrific pool area.
Details
Reviews
Overall 8.3 Excellent
Based on 1,557 reviews
Value
9.0
Pool
9.0
Location
8.5
Breakfast
8.3
Service
8.1
WiFi
7.1
Room
6.8
Comfort
6.0
Value
9.1
Location
8.8
Breakfast
8.6
Pool
8.6
Service
8.2
Room
6.6
Vibe
6.3
Amenities
5.5
Cleanliness
4.7
Service
8.1
Room
6.0
Service
8.3
8.3 Excellent
Pros:
Cons: Check in Process is very nice but much to slow
10.0 Excellent
Pros: The location is great. The value is very good. Staff friendliness is awesome. Thanks to Abigali, Eli, Antony, Nash & Nazario. With all interacted at some point and they were very knoledgeable and supportive
Cons: Nothing
10.0 Excellent
Pros: The warm staffs, not one, but all of them!
Cons: Nothing.. even the door guy was super helpful..
8.8 Excellent
Pros: The staff was really helpful, the room service excellent.
Cons: The bedsheets and the bathroom were not properly clean.
10.0 Excellent
Pros: Yes and yes we really enjoyed ourselves. We brought our friends along with us. They really loved it. They said they will be back.
Cons: Everything was really nice.
10.0 Excellent
Pros: Excellent warm service. Especially from Ms. Brenda, and. Ms.Iris during the breakfast. My late check in (Ms. Yosi) and late check out (Ms. Abigail) was accommodated so well. Smiles all round and communication was so good. Ms. Elizabeth (Eli) made the check out process so swiftly too. The room felt like a 5.5 star place, with awesome great coffee everywhere. Even the room smells good. Super satisfied!!
Cons:
9.5 Excellent
Pros: The room is remodeled and clean. The breakfast was great. Very friendly and accommodating staff
Cons:
7.0 Good
Pros: The breakfast is good, the staffs are nice.
Cons: The AC in room is the oldest one, the furnish id old, some equipments looks good, but the room tempature is always hot,
9.3 Excellent
Pros: Located right on highway 307. Walking distance to good restaurants and stores. Terrific pool area.
Cons: It not near the beach.
With a stay at Oh! The Urban Oasis in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
If youre visiting Cancun for business or leisure, choose to stay at the One Cancun Centro (Downtown). This affordable hotel is strategically located close to all the resort town's main attractions and offers the security and comfort you need to rest, recharge and stay productive. The hotel is located in Downtown Cancun, just 15 minutes from the Cancun International Airport, 5 minutes from the Beach Hotel Zone and 2 minutes from Malecon Americas, the largest and most important business and shopping center in the city. One Cancun proves that traveling to this great city for business or pleasure doesn't have to be expensive. Guests at the One enjoy secure surroundings, comfortable facilities and modern style, plus efficient and helpful service to help make your visit even easier.Please be advised that from now on, an official Sanitation tax of 1.8 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 8.2 Excellent
Based on 1,933 reviews
All reviews
- All reviews
- Families
- Couples
Good
7.5
Pros: We booked this hotel for it's proximity of the airport. Only a 10m drive. It's close to the Plaza Las Americas. A shopping mall with food court. Other than that not much to do around the hotel. Fine for us because it was a stopover to further travelling Yucatan. Rooms are clean, wifi is good and breakfast is okay. Beds are comfortable
Good
7.0
Pros: All you need for day or two stay. For more search another.
Excellent
8.3
Pros: Good location for a 1 night stay, near mall and convenient to airport.
Excellent
10.0
Pros: We stayed here for one night and it was pleasant. The place was clean and was safe. Loved the staff they were friendly even though it was hard to communicate with them.
Excellent
10.0
Pros: I love the price because you have a great location to get around the city, it’s clean, beds are comfortable and staff is nice.
Excellent
9.3
Pros: clean and quiet
Okay
5.8
Pros: Localization
Okay
5.8
Pros: Optionally for one night before flying..there's washing machine!
Good
6.0
Pros: Good location - we had a late flight in and wanted to stay out of the main Cancun area.
Excellent
9.5
Pros: The service level and the cleanliness
Good
7.0
Pros: Clean functional hotel, as expected. Pool warm and clean. Room clean, but basic. Fulfilled requirements.
Excellent
9.3
Pros: Everything was fine. Good service, friendly. Good value.
Details
Reviews
Overall 8.2 Excellent
Based on 1,933 reviews
Value
9.0
WiFi
8.2
Service
7.8
Breakfast
7.8
Cleanliness
7.6
Amenities
7.6
Location
7.6
Vibe
7.5
Room
6.3
Comfort
4.1
Breakfast
8.1
Service
7.7
Room
5.3
Breakfast
8.1
Service
7.9
Location
7.1
Room
5.4
7.5 Good
Pros: We booked this hotel for it's proximity of the airport. Only a 10m drive. It's close to the Plaza Las Americas. A shopping mall with food court. Other than that not much to do around the hotel. Fine for us because it was a stopover to further travelling Yucatan. Rooms are clean, wifi is good and breakfast is okay. Beds are comfortable
Cons:
7.0 Good
Pros: All you need for day or two stay. For more search another.
Cons: Noisy aircon. No special shuttle to airport. Nothing around hotel.
8.3 Excellent
Pros: Good location for a 1 night stay, near mall and convenient to airport.
Cons: Tv remote was not working and no answer at front desk and I had to go down to have it replaced.
10.0 Excellent
Pros: We stayed here for one night and it was pleasant. The place was clean and was safe. Loved the staff they were friendly even though it was hard to communicate with them.
Cons: Bring your own wash cloths Bc they only have hand towels and big towels
10.0 Excellent
Pros: I love the price because you have a great location to get around the city, it’s clean, beds are comfortable and staff is nice.
Cons: The quality of the TV, image was poor but I didn’t use it that much so it was not a big deal
9.3 Excellent
Pros: clean and quiet
Cons: a bit further away from town than we expected
5.8 Okay
Pros: Localization
Cons: Check on I wait for 2 hour to get a room
5.8 Okay
Pros: Optionally for one night before flying..there's washing machine!
Cons:
6.0 Good
Pros: Good location - we had a late flight in and wanted to stay out of the main Cancun area.
Cons: The gentleman in front of us took over 30 mins to check in, so after getting in around 1am, it was extremely annoying that it took almost an hour to get to our room. Bathroom is terribly designed and the room smelled of smoke.
9.5 Excellent
Pros: The service level and the cleanliness
Cons: Nothing
7.0 Good
Pros: Clean functional hotel, as expected. Pool warm and clean. Room clean, but basic. Fulfilled requirements.
Cons: Typical Mexican breakfast, so limited for those not wanting Mexican style breakfasts
9.3 Excellent
Pros: Everything was fine. Good service, friendly. Good value.
Cons: Larger room, coffee maker, small fridge., more counter space......but all this might raise the cost of the rooms. Also, the breakfast could include maybe bacon or sausage, better potatoes, syrup for the waffles, eggs were not good with green beans and other veges mixed in!
If youre visiting Cancun for business or leisure, choose to stay at the One Cancun Centro (Downtown). This affordable hotel is strategically located close to all the resort town's main attractions and offers the security and comfort you need to rest, recharge and stay productive. The hotel is located in Downtown Cancun, just 15 minutes from the Cancun International Airport, 5 minutes from the Beach Hotel Zone and 2 minutes from Malecon Americas, the largest and most important business and shopping center in the city. One Cancun proves that traveling to this great city for business or pleasure doesn't have to be expensive. Guests at the One enjoy secure surroundings, comfortable facilities and modern style, plus efficient and helpful service to help make your visit even easier.Please be advised that from now on, an official Sanitation tax of 1.8 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
With a stay at Smart Cancun by Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Overall 8.1 Excellent
Based on 3,219 reviews
All reviews
- All reviews
- Couples
- Families
Mediocre
2.5
Pros: Nothing. It was the worst start to my holiday.
Okay
4.5
Pros: Staff was very nice
Mediocre
2.5
Pros: Nice pool.
Excellent
10.0
Pros: Great staff and services.
Excellent
8.3
Pros: We were upgraded for free,
Excellent
10.0
Pros: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.
Excellent
9.3
Pros: Pool
Good
6.8
Pros: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour
Poor
1.0
Pros: Nothing
Good
6.3
Pros: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.
Good
6.3
Pros: Good rate and clean hotel for quick stays
Mediocre
3.0
Pros: Pool area
Details
Reviews
Overall 8.1 Excellent
Based on 3,219 reviews
Value
8.9
Pool
8.7
Breakfast
8.6
Location
8.3
Service
7.5
WiFi
5.8
Room
5.1
Wellness
5.1
Comfort
3.7
Cleanliness
3.5
Breakfast
8.7
Pool
8.4
Location
7.9
Service
7.8
Room
5.4
Wellness
5.3
Cleanliness
3.6
Comfort
3.3
Value
9.1
Breakfast
8.8
Pool
8.6
Location
8.1
Service
7.4
Vibe
4.4
Room
3.5
Cleanliness
3.1
Comfort
3.1
2.5 Mediocre
Pros: Nothing. It was the worst start to my holiday.
Cons: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.
4.5 Okay
Pros: Staff was very nice
Cons: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.
2.5 Mediocre
Pros: Nice pool.
Cons: Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.
10.0 Excellent
Pros: Great staff and services.
Cons: Location is quiet far from the clubs.
8.3 Excellent
Pros: We were upgraded for free,
Cons: they don't have free wifi u have to pay. That's terrible since we're travelling for business
10.0 Excellent
Pros: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.
Cons: The only thing we didn’t like was the Wi-Fi it didn’t work at all for us.
9.3 Excellent
Pros: Pool
Cons: Location
6.8 Good
Pros: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour
Cons: Both nights I stayed here it was very noisy outside my room - and both nights it was staff members shouting and laughing. They were on the radios and very loud whilst attending the ice machine. It was only about 10pm but I had travelled long with the time difference and needed sleep
1.0 Poor
Pros: Nothing
Cons: The roads are very dirty and is not a 4 star hotel is a 2 star and the breakfast is very poor
6.3 Good
Pros: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.
Cons: It's extremely loud!!! As I first entered the room I thought the window is open, cause the traffic was insane loud (and there is a big street in front of the hotel), but the windows had been closed. The noise was just terrible. The "quick" checkin with an employee of the hotel at a "machine" took so much longer than a normal checkin via a person - I really don't understand this ridiculous procedure!
6.3 Good
Pros: Good rate and clean hotel for quick stays
Cons: The pool area and bar had very little service in the middle of the afternoon.
3.0 Mediocre
Pros: Pool area
Cons: Play security guards they watch you like a thief. Have you have a rental car you have to get permission to leave the property it's like you're in prison. Rooms were very dirty dirty mirrors dirty . 4 star lol is 2 star.. poor breakfast. Over priced hotel
With a stay at Smart Cancun by Oasis, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
With a stay at Hotel Antillano, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Free self parking is available onsite.
Overall 8.1 Excellent
Based on 1,231 reviews
All reviews
- All reviews
- Couples
- Solo
Good
7.5
Pros: The bed is good as is very good
Excellent
9.5
Pros: I liked having staff available at the desk. The staff was friendly and accommodating. A small, tasty menu available at good prices. Tour operator in the lobby was very helpful. Beds were comfortable. Room very clean.
Excellent
8.3
Pros: Big enough room. Nice and clean. Close to everything. Easy access to transportation. Staff super nice.
Good
6.8
Pros: The lobby bar and breakfast area was rarely open, not many options.
Excellent
8.8
Pros: Good bed firm but comfortable
Good
7.5
Pros: Nice clean room
Okay
5.5
Pros: Location (walking distance to ADO bus station)
Excellent
8.0
Pros: Big and clean room, cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the lobby serves nice beers.
Excellent
8.3
Pros: Internet was excellent, which is of paramount importance for me. Swimming pool.
Good
7.5
Pros: Huge and comfortable rooms. Great location, very close to ADO bus station.
Details
Reviews
Overall 8.1 Excellent
Based on 1,231 reviews
Beach
10.0
Location
9.3
Value
9.2
WiFi
8.9
Cleanliness
8.8
Service
7.8
Room
6.6
Comfort
5.7
Breakfast
5.2
Amenities
4.0
Location
9.4
Room
5.9
Comfort
5.6
Comfort
6.1
7.5 Good
Pros: The bed is good as is very good
Cons:
9.5 Excellent
Pros: I liked having staff available at the desk. The staff was friendly and accommodating. A small, tasty menu available at good prices. Tour operator in the lobby was very helpful. Beds were comfortable. Room very clean.
Cons: Sheets and towels were a bit threadbare. Noise in the hallway from loud guests.
8.3 Excellent
Pros: Big enough room. Nice and clean. Close to everything. Easy access to transportation. Staff super nice.
Cons: We could not control the ac in the room. It got really cold in the room at one point but staff couldn’t turn it off or regulate the temperature because it was connected to other rooms. They had to put newspapers to stop the air from coming out.
6.8 Good
Pros: The lobby bar and breakfast area was rarely open, not many options.
Cons: No temp control in my room and they are stingy with the towels only let you have 2 a day.
8.8 Excellent
Pros: Good bed firm but comfortable
Cons: Air conditioning too cool
7.5 Good
Pros: Nice clean room
Cons: Aircon was very cold and you cannot control the temperature
5.5 Okay
Pros: Location (walking distance to ADO bus station)
Cons: AC too strong in the room, asked twice to the hotel to do something, they said they will but no one came to fix it
8.0 Excellent
Pros: Big and clean room, cool drinking water provided, walking distance from the bus terminal (with buses to the airport), bar in the lobby serves nice beers.
Cons: The airconditioning was set a bit too cold and we could not change the setting ourselves, some noise from the street at night.
8.3 Excellent
Pros: Internet was excellent, which is of paramount importance for me. Swimming pool.
Cons: The entire hotel was like an ice box. No individual air conditioners but the low temperature was controlled centrally. To reduce the cold, only some louvers could be shut.
7.5 Good
Pros: Huge and comfortable rooms. Great location, very close to ADO bus station.
Cons: Noisy central air conditioner. No chance to regulate and set the temperature.
With a stay at Hotel Antillano, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Free self parking is available onsite.
ibis Cancun Centro is located in the largest financial district in the city, making it a good option for those who are traveling on business. However, the property is close to many other areas that vacationers may want to experience, as well. Both English and Spanish are spoken at the smoke-free property. This is a family-friendly and pet-friendly building. The property has plenty of features and amenities to help make the stay pleasant for the guests. Guests can choose from standard and twin rooms at the hotel. There are 190 rooms in all, and each of the rooms has free WiFi, as well as a plasma TV with satellite channels. Some of the other amenities found in the rooms include air conditioning, a desk, private bathroom and shower, and a desk. The hotel has an on-site restaurant, and each morning, buffet breakfasts are available for the guests for a surcharge. The breakfasts are served from 6:30 am to 11:30 am. The property has a bar available, as well as a car park. Free WiFi is available in many of the public areas of the hotel, as well. The property has laundry services and luggage storage available if guests need. ibis Cancun Centro is close to Plaza Las Americas, Dubai Palace Casino, and other places to visit. The water is just a short distance away, as well. Travelers who are looking for places to dine will find options in the area like Restaurante Liverpool, Harry’s Prime Steakhouse & Raw Bar, and Vegan Planet.
Overall 7.9 Good
Based on 4,861 reviews
All reviews
- All reviews
- Couples
- Business
- Solo
- Families
Okay
4.0
Pros: Most horrible checking in experience.
Good
7.5
Pros: Very good location, no that far from the beach, no that far from downtown.
Good
6.8
Okay
5.0
Pros: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.
Good
7.0
Pros: Central location with a bus park right by downstairs.
Excellent
9.3
Pros: The bed was very comfortable. The staff were all very nice.
Excellent
9.5
Pros: The rooms were clean, small but had the necessary.
Excellent
10.0
Pros: location & friendly staff
Excellent
10.0
Pros: Fresh fruits
Excellent
8.3
Pros: Very handy location in Cancun, near shopping centre.
Excellent
8.3
Pros: Could us face cloths and hand towels
Good
7.5
Pros: Being part of the Ibis brand meant that it was well organised, clean, convenient and reliable. The staff were very helpful. We had prebooked a rental car and the car rental company are on site which was incredibly convenient. Also, the checkout time is comparatively late which was ideal as we used it for the night we landed in Cancune before we moved on.
Details
Reviews
Overall 7.9 Good
Based on 4,861 reviews
Location
8.9
WiFi
8.2
Service
7.1
Breakfast
6.1
Beach
4.2
Room
4.1
Comfort
2.9
Wellness
2.7
Pool
0.2
Location
9.0
Service
7.4
Breakfast
6.2
Vibe
5.1
Room
3.5
Comfort
2.6
Service
7.1
Room
2.8
Comfort
2.7
Room
3.5
Location
9.0
Room
3.7
Comfort
3.2
4.0 Okay
Pros: Most horrible checking in experience.
Cons: Check in process
7.5 Good
Pros: Very good location, no that far from the beach, no that far from downtown.
Cons: The air conditioner was not working properly!
6.8 Good
Pros:
Cons: In the first room the TV was not working, in the second one the bed was broken, so I ended up on a third one... to realize in the morning this one had a broken hair dryer
5.0 Okay
Pros: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.
Cons: Very basic furnishings, small rooms. Pricy rates
7.0 Good
Pros: Central location with a bus park right by downstairs.
Cons: The breakfast was awful and there was some weird smell in the lobby in the evening. If its repellent, please use a fragrance free one. I found some mold on a piece of bread at breakfast one day and the milk tasted off on another. I feel they leave leftovers to be reused the next day which is not good.
9.3 Excellent
Pros: The bed was very comfortable. The staff were all very nice.
Cons:
9.5 Excellent
Pros: The rooms were clean, small but had the necessary.
Cons: Maybe the food wasn’t the best for its price (breakfast) and the beds are quite small
10.0 Excellent
Pros: location & friendly staff
Cons:
10.0 Excellent
Pros: Fresh fruits
Cons: The hot meal not appetizing
8.3 Excellent
Pros: Very handy location in Cancun, near shopping centre.
Cons: Bit noisy with kids running down the corridor but this is probably a one off.
8.3 Excellent
Pros: Could us face cloths and hand towels
Cons:
7.5 Good
Pros: Being part of the Ibis brand meant that it was well organised, clean, convenient and reliable. The staff were very helpful. We had prebooked a rental car and the car rental company are on site which was incredibly convenient. Also, the checkout time is comparatively late which was ideal as we used it for the night we landed in Cancune before we moved on.
Cons: Being part of the Ibis brand you could be in the same hotel anywhere in the world. The hotel and rooms lacked any Mexican personality or distinctiveness.
ibis Cancun Centro is located in the largest financial district in the city, making it a good option for those who are traveling on business. However, the property is close to many other areas that vacationers may want to experience, as well. Both English and Spanish are spoken at the smoke-free property. This is a family-friendly and pet-friendly building. The property has plenty of features and amenities to help make the stay pleasant for the guests. Guests can choose from standard and twin rooms at the hotel. There are 190 rooms in all, and each of the rooms has free WiFi, as well as a plasma TV with satellite channels. Some of the other amenities found in the rooms include air conditioning, a desk, private bathroom and shower, and a desk. The hotel has an on-site restaurant, and each morning, buffet breakfasts are available for the guests for a surcharge. The breakfasts are served from 6:30 am to 11:30 am. The property has a bar available, as well as a car park. Free WiFi is available in many of the public areas of the hotel, as well. The property has laundry services and luggage storage available if guests need. ibis Cancun Centro is close to Plaza Las Americas, Dubai Palace Casino, and other places to visit. The water is just a short distance away, as well. Travelers who are looking for places to dine will find options in the area like Restaurante Liverpool, Harry’s Prime Steakhouse & Raw Bar, and Vegan Planet.
The All Ritmo Cancun Resort & Waterpark is an all-inclusive family resort located just outside of the Hotel Zone. Guests can visit nearby attractions just a short drive away, including Dolphin Discovery, the Cancun Interactive Aquarium, and Las Plazas Outlet Cancun. This property offers 155 guest suites that feature ocean or garden views, along with four restaurants, two snack bars, and a fully-appointed waterpark that is open to the public with paid admission, but free for guest use. The resort also has a private beach with umbrellas and loungers for guests and a kids’ club program. There is a modern fitness center available, as well. The waterpark at the All Ritmo Cancun Resort & Waterpark features waterfalls, plenty of splash areas, and a waterslide complex. There resort also offers mini-golf, tennis courts, basketball court, ping pong, and a multipurpose field for various sports and activities. There is a bar in the pool area and dressing rooms and lockers are provided. This resort also offers multiple swimming pools and jacuzzis for guest enjoyment. Free parking is available at this resort. All of the guest rooms include a private balcony or terrace. Rooms also offer comfortable beds and bedding, a TV with premium channels, a dresser, and a private modern bathroom with complimentary toiletries. Guests can also book upgraded Junior Suites, which feature premium amenities and additional living space. This all-inclusive beachfront resort also offers 24-hour front desk services and a business center for guest use. This is a non-smoking hotel that does not allow pets.
Overall 7.9 Good
Based on 2,420 reviews
All reviews
- All reviews
- Families
Excellent
8.0
Pros: Very friendly staff. Open bar. Food always available
Poor
1.0
Pros: I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(
Excellent
10.0
Pros: Great place, good food, and friendly staff. I loved the entertainment they had for the guest and the pool activities they held.
Okay
5.0
Pros: Located not good far a downtown. But than you
Excellent
9.0
Pros: Great staff, good food
Excellent
9.0
Pros: Everything was great. Just the fact that I got the oceanview. I asked for my fridge to be stocked. They didn't do it until the 3rd day I was there.
Okay
4.5
Pros: It was an all-inclusive...so...the food and drinks were “free”...
Good
7.0
Pros: room close to everything in resort
Good
6.0
Pros: The long beach area with plenty of room and right on the water, walking distance to the ferry over to Isla Mujeres
Excellent
10.0
Pros: Staff was amazing. The location was far away from everything bit that is what I needed for this specific trip.
Excellent
10.0
Pros: the staff was great, many fun activities and things to do. clean room, good view and food options
Excellent
10.0
Pros: The staff was super duper nice! Excellent customer service. The food was good but could be excellent. The water park is a plus to the resort and my kids lobed it. My stay was amazing and I will certainly go back there. Thank you.
Details
Reviews
Overall 7.9 Good
Based on 2,420 reviews
Service
8.3
Bar
8.1
Location
6.7
Food
6.2
Amenities
5.8
Vibe
5.8
Room
5.4
Beach
5.3
Breakfast
5.0
WiFi
1.8
Bar
8.4
Service
7.7
Location
6.4
Amenities
5.7
Food
5.6
Room
5.1
Vibe
4.7
8.0 Excellent
Pros: Very friendly staff. Open bar. Food always available
Cons: Needs some updating, tv channels in English also need more chairs on the beach
1.0 Poor
Pros: I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(
Cons: The room you get its on the other side of the road..they says they have 3 restaurants, partial true. It was overwhelming have to answer where I was from all the time from the personnel trying to sell me vacation package. NO INTERNET IN ROOM EITHER!!
10.0 Excellent
Pros: Great place, good food, and friendly staff. I loved the entertainment they had for the guest and the pool activities they held.
Cons:
5.0 Okay
Pros: Located not good far a downtown. But than you
Cons: Far to downtown
9.0 Excellent
Pros: Great staff, good food
Cons: Location, bit in the middle of nowhere.
9.0 Excellent
Pros: Everything was great. Just the fact that I got the oceanview. I asked for my fridge to be stocked. They didn't do it until the 3rd day I was there.
Cons: I like everything except the part about the fridge refill.
4.5 Okay
Pros: It was an all-inclusive...so...the food and drinks were “free”...
Cons: We arrived 3 hours early, so we were not allowed to check-in. This was fine, because they allowed us to utilize every aspect of the hotel, until our room was ready. However, when we were finally allowed to officially check in, we were told there was “something strange” about our reservation. Eduardo, the front desk rep, took several minutes, flipping thru our paperwork, tying on his computer, before finally telling us that our reservation was only for one person. I pulled up a photo I’d happened to take of our confirmation up on my phone and told him that that’s not true or possible. He went on to tell us that that’s what he showed on his side and that we’d have to pay an additional $300 dollars to add the second person. I tried to contact Booking.com, but we had neither cell service or internet at that point, and I couldn’t get thru. The ENTIRE purpose of our trip was to relax and not stress, so my husband paid it & we decided to wait for our return to address the situation and be reimbursed for this error on their or Booking.com’s part. I fully expect someone to contact us to take care of the situation. Not sure if it was their version of service recovery or not, but he did upgrade our room to a larger one with two levels and a spiral staircase. It was nice, but I’d much rather had the room we booked WITHOUT paying $300 unplanned to receive it. Also, I’d seen on their website that dinner reservations for the restaurants needed to be made between 10a and 1pm. We made our reservations for the 1st night while we waited for our room to ready. We were given a choice of 2 restaurants; Mexican and a fancier “International Cuisine”...we chose Mexican and decided to “save” the fancy outing for the next night. The next morning, when I tried to reserve it, the guy at the guy at the desk told me there was a dinner show and reservations were not necessary. I told him that we didn’t want the dinner show, we wanted to reserve the other restaurant.
7.0 Good
Pros: room close to everything in resort
Cons: small pool
6.0 Good
Pros: The long beach area with plenty of room and right on the water, walking distance to the ferry over to Isla Mujeres
Cons: The buffet food temperature was poor, we recommend eating the fresh made to order omelet for breakfast and the fresh grilled or fried food for lunch if you want hot food. For dinner we recommend the international reservation dining.
10.0 Excellent
Pros: Staff was amazing. The location was far away from everything bit that is what I needed for this specific trip.
Cons: When I turned on my shower the water was brown for a few seconds but then cleared up. Food could have been better but I didn't try any of the restaurants.
10.0 Excellent
Pros: the staff was great, many fun activities and things to do. clean room, good view and food options
Cons: timeshare ppl
10.0 Excellent
Pros: The staff was super duper nice! Excellent customer service. The food was good but could be excellent. The water park is a plus to the resort and my kids lobed it. My stay was amazing and I will certainly go back there. Thank you.
Cons: Need more food selection. I am a seafood person so i would like to see more seafood choice.
The All Ritmo Cancun Resort & Waterpark is an all-inclusive family resort located just outside of the Hotel Zone. Guests can visit nearby attractions just a short drive away, including Dolphin Discovery, the Cancun Interactive Aquarium, and Las Plazas Outlet Cancun. This property offers 155 guest suites that feature ocean or garden views, along with four restaurants, two snack bars, and a fully-appointed waterpark that is open to the public with paid admission, but free for guest use. The resort also has a private beach with umbrellas and loungers for guests and a kids’ club program. There is a modern fitness center available, as well. The waterpark at the All Ritmo Cancun Resort & Waterpark features waterfalls, plenty of splash areas, and a waterslide complex. There resort also offers mini-golf, tennis courts, basketball court, ping pong, and a multipurpose field for various sports and activities. There is a bar in the pool area and dressing rooms and lockers are provided. This resort also offers multiple swimming pools and jacuzzis for guest enjoyment. Free parking is available at this resort. All of the guest rooms include a private balcony or terrace. Rooms also offer comfortable beds and bedding, a TV with premium channels, a dresser, and a private modern bathroom with complimentary toiletries. Guests can also book upgraded Junior Suites, which feature premium amenities and additional living space. This all-inclusive beachfront resort also offers 24-hour front desk services and a business center for guest use. This is a non-smoking hotel that does not allow pets.
Where to stay in Ciudad - Downtown District (Cancún)?
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