Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "Crew was awesome, super attentive and friendly."
Cons: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "The crew was amazing. They were all very nice to us."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "A taste of Japan food."
Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."
Pros: "The crew are so courteous and helpful."
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "Food and Sitting Space"
Pros: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Cons: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Pros: "Attendants were friendly."
Cons: "Flight was late."
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Cons: "Seat would not recline. That should be standard. My back was sore after trip."
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Service was amazing."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Pros: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Cons: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "overall clean and comfortable, service is great"
Pros: "Food was good."
Cons: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Pros: "Food is good."
Cons: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Pros: "The space, movies, & comfort"
Cons: "The food selection."
Cons: "Food and entertainment options"
Pros: "crews are nice"
Cons: "food so so, delayed taking off at narita for 30 minutes"
Pros: "All flights were on time or early."
Cons: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Same with previous comments
Pros: "Late departure but kept informed. Food good."
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Cons: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Pros: "the noodle snack and food was good"
Cons: "more leg room would be nice on a long flight"
Pros: "The flight was good"
Cons: "Everything was great"
Cons: "Delayed too much except that, everything was good"
Pros: "When do you need help they always happy Helping"
Cons: "The best"
Pros: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Cons: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Pros: "Very good"
Cons: "Very good"
Cons: "Don't delay"
Cons: "Seat was very uncomfortably"
Pros: "Nice plane. Crew was great. Seat not bad for economy."
Cons: "Only complaint was the 5 or 6 hour delay because of the weather."
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Cons: "short hall business class not comfortable - flight delayed as usual"
Pros: "Very professional and attentive"
Pros: "Yup all gud"
Cons: "All gud"
Pros: "The crew was readily available and was able to assist with everything needed"
Cons: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Pros: "The crew was so polite and kind!"
Cons: "I had no problems"
Pros: "Friendly and efficient staff."
Cons: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Cons: "The crew service very lack"
Pros: "Modern flight and silent Large monitor"
Cons: "Uncomfortable seats Degraded quality of food and drinks"
Cons: "The stopover in Hong Kong was longer than I would have liked."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Pros: "All went to schedule and flight attendants very good"
Pros: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Cons: "Older entertainment system but not a big issue on a short flight."
Pros: "Great food, great movie selection."
Cons: "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
Pros: "Overalll the flight was okay and the company crew is very helpful!"
Cons: "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Pros: "There is actually meal between hkg and TPE. This is new."
Cons: "The cabin is just too warm."
Cons: "Flight delayed by 4 hrs. Food was horrendous."
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Pros: "Entertainment okay. Screen small"
Cons: "No legroom at all. And I'm not even a big person."
Pros: "Great service attitude. Friendly with smile. Love their service"
Cons: "A short flight with just snacks. Seems downgraded the international flight standard."
Cons: "Our laugage is delay, service is worse than we never see."
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Pros: "The staff on Cathay, as always, was wonderful."
Cons: "The plane was extremely outdated - I felt like I stepped into a time capsule and somehow made it back to the late 80's. The seats were hard plastic, 21st century headphones didn't properly work because their inputs required two jacks instead of the now standard one, half of the seat belt had what can only be described as a fun noodle attached around it, and instead of the seat back reclining the actual seat just slid outwards, making you slouch instead of recline. While the staff was lovely, I honestly can't believe airplanes like this are still in commission. All it was missing was an ash tray in the arm rest."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "Great crew. But, they ran out of breakfast choices early."
Pros: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Cons: "Baggage Claim"
Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
Pros: "Nice crew, night food."
Cons: "Old aircraft type, insufficient entertaiment."
Pros: "The crew was really nice."
Cons: "The check-in process was a disaster. First we couldn't check-in online, so we couldn't choose our seats. When we arrived at the airport and asked to be seated together, they said there are no 3 seats together anymore. What's the point of traveling together with friends if we are seated far away?"
Pros: "Crew was communicative. Great entertainment selection"
Cons: "WiFi didn’t work but it was told it may not"
Pros: "very Good service"
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Pros: "fast boarding time Premium Economy"
Cons: "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."
Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."
Cons: "Very good and friendly"
Pros: "It is a direct flight."
Cons: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
Cons: "Leg room in economy is tight"
Pros: "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
Cons: "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Pros: "Service and crew were great, they made the 14 hr flight as enjoyable as possible for such a long trip"
Cons: "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "Nice crew"
Cons: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
Cons: "Only allow one piece luggage."
Pros: "The food was better than expected. The service was good."
Cons: "The plane temperature got steadily colder. Was a bit hard to handle."
Pros: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
Pros: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Cons: "Everything is awesome."
Pros: "Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer."
Cons: "Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway."
Pros: "Almost everything."
Cons: "It was delayed twice."
Pros: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
Cons: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
Pros: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Pros: "Crew very helpful and friendly. Offered a warmed, *fabric* refreshment "towelette" before serving the "big" meal (rather than a paper towel, not heated)."
Cons: "Plastic "tableware" (knives, forks, spoons)"
Cons: "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
Pros: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Cons: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Pros: "The food is great"
Pros: "Best airline I've been on in a while"
Cons: "Communication on why the plan left."
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "Very few or none options for none red meat eaters."
Pros: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Pros: "We were upgraded to the Premium seats which has more leg room so that was nice. Plane needs to have a charger for small electronic devices."
Pros: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
Cons: "The plane was very old"
Pros: "The crew"
Cons: "The long flight rather than a straight one"
Pros: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Cons: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Pros: "food was fine"
Cons: "I asked for a cup of coffee. They literally poured me one fourth of a small cup of coffee. When I asked for more, they put about 2 teaspoons more in the cup. Flight attendants shoved against you in the aisles. None of them smiled or were friendly."
Pros: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
Pros: "On time"
Cons: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
Pros: "In flight movies"
Cons: "Late. Took forever to taxi to gate and then still had to take s bus to gates"
Cons: "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."
Pros: "I had an entire row to myself, which was so nice. I enjoyed being able to stretch out and not having to be cramped."
Cons: "there was 2 hours of delay and the crew didnt announce anything in english"
Cons: "Singapore airport to awesome. Easy to get around."
Cons: "I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard."
Cons: "Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai."
Pros: "For a low fare airline, this was a comfortable, on time flight. Good entertainment selection and decent food. Crew was accommodating."
Pros: "Terrible experience with sick passenger next to me"
Cons: "Terrible experience with sick passenger next to me"
Pros: "The flight attendants were very nice and helpfult"
Cons: "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."
Pros: "There was entertainment and wifi"
Cons: "The seats weren’t the most comfortable"
Pros: "I thought kayak would send a reminder to the flight"
Pros: "Surprised at the variety in food offered (2 different dishes), check in was easy and quick. Blankets and pillows were provided on each seat."
Cons: "Seats were not as comfortable as I wanted but I was in coach so you get what you pay for. I traveled from NY to Japan with a connection in China and I would definitely do first class next time only because those seats reclined more and they had more space. My coach seat would be fine for a shorter flight."
Pros: "The flight was fairly smooth. There was a good selection of movies."
Cons: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Pros: "It was fast, no hassle, attentive crew."
Cons: "Someone didn't wear deodorant...not airline's fault, of course."
Cons: "There were dried throw up on my sister's seat belt (next to me) and on the floor below us so the the whole duration of the flight smelled like throw up."
Pros: "Though it's delayed, but boarding was efficient."
Cons: "Food was a bit nah. And no IFE on this A330."
Pros: "Price is good"
Cons: "Can’t pick seat"
Pros: "Personal, comfortable, easy"
Cons: "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "Bathrooms were clean"
Cons: "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
Pros: "Plane and flight were comfortable."
Cons: "Plane left 1 hour late and arrived to destination 30 min late."
Pros: "food was decent, both chinese and western menus, but not significantly better than domestic first class on a good day biz configuration gave good privacy and leg extension"
Cons: "seats were hard enough to be uncomfortable for sleeping on a 13 hr flight. very narrow tunnel to fit yourself into"
Pros: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Cons: "Mediocre food. Inscrutable website."
Pros: "the pleasantries"
Cons: "the unpleasantries"
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Cons: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
Pros: "Just do yourself a favor and sleep. Even though the flight is shorter they still give you a meal and a bottle of water which I found to be nice."
Cons: "Seats were definitely a lot more cramped and there was no sort of entertainment aside from the window or magazines (but then again, makes sense since the flight is a much shorter one)."
Cons: "This was by far the worst airline experience I've ever had. This airline almost appears to go out of its way to treat it's customers poorly. The experience starting with check-in is a customer service nightmare."
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Cons: "I couldn't use my phone on the plane even in airplane mode."
Pros: "Everything was great! Except that we took forever to depart! Would still recommend it. :)"
Pros: "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
Cons: "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
Pros: "Great selection of entertainment. Lots of good movies to watch. Seats were pretty comfy."
Cons: "Phone must be turned off for the entire duration of the flight. Entertainment system had a lot of technical issues"
Pros: "Decent flight, comfortable planes"
Cons: "connecting in Shanghai is a nightmare. delays delays delays ALWAYS"
Pros: "they do have basic service sense, when the flight got delay due to the weather, they provide hotel and food for customers. include bus brought customers back and forth between hotel and airport."
Cons: "however, they have no sense of privacy, they suppose customers could share one room without knowing each other. I personally can't stand this, it is not respect to personal privacy."
Cons: "The food was bad, the flight was delayed & there was no announcement about it beforehand, and the service was not good."
Pros: "Fantastic service!"
Pros: "Direct flight from San Francisco to Qingdao"
Cons: "Airplane food was bad, entertainment options were limited"
Pros: "The crew was good"
Cons: "Was cramped and on flight entertainment was not a wide selection"
Pros: "Priced right."
Cons: "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
Pros: "Pricing, let room and the seats recline pretty far back."
Cons: "Food was disgusting. There were a few edible parts."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Cons: "There was no warning that I needed a visa just to transfer in Wuhan. Nobody told me beforehand that Wuhan is one of the only two airports in China that Americans cannot transfer. China Eastern wouldn't let me board the flight, they wouldn't cancel or change my flight either. I flew through China on the way to Bangkok with no problem, but they wouldn't let me use my return tickets. I payed for my tickets and they never let me use any of the tickets. I had to book with another airlines to get home. I will never use China Eastern Airlines again."
Pros: "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
Cons: "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
Pros: "By comparison in the US flights that short have no food and poor comfort. This was more comfortable than my international flight. giving points because they actually offered something for food."
Cons: "On the food I wish they would tell you what they give for the four hour flight upfront."
Pros: "The plane left on time, arrived on time, the staff was friendly enough, the food was good - it was nothing extraordinary but it did the job"
Cons: "China Eastern Airlines is not made for tall people. I'm 6'2" and I was very cramped."
Pros: "Air china has the worst service I have ever ran across and I have been traveling for years! The changed my flight a week before my flight out and rescheduled it to miss my connection flight with them. I spent multiple hours on the phone on hold waiting to talk to an agent and they did not pick up. I emailed them.... no response. Finally I went to the airport and the told me the best they could do was get me to my destination 3 days later or I could buy another ticket. Then they lost my bags on the way back. I doubt I will ever get my money back from them despite the fact I spent an additional $200 to get to where I was flying... avoid them if you can and if another air line is a few extra bucks more it my be cheaper in the long run"
Pros: "comfortable seats. The shape of the seats is actually pretty good."
Cons: "the movie choice as "Chinese fantasy fighting action comedy drama" and about the stupidest think I have ever seen."
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
Pros: "Fast boarding"
Cons: "Little help from ground staff with finding lost clothing"
Pros: "Quiet Zone well worth the $28. Could do with the crew reminding people it’s a QUIET zone though."
Cons: "Not arriving 2 hours late and having screaming babies in the back for the entire 10 hours"
Pros: "Very attentive crew"
Cons: "Nothing is included, but you should also know that going in"
Pros: "Airport was quick but not because of airline."
Cons: "How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip."
Cons: "air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water. no entertainment either, for a 7 hour flight, some water would have been nice."
Cons: "AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you."
Pros: "Flight and staff were great and we landed 50 minutes early!"
Cons: "It took an hour to get through the check in line at KIX, we weren’t able to check in online."
Pros: "Extra charges for luggage, food and entertainment are ridiculous."
Pros: "Crew is very patients"
Cons: "Passenger is noisy & very uncooperative it delayed the flight landing!"
Pros: "Quick boarding"
Cons: "The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness."
Pros: "Not a lot Very disappointed overall"
Cons: "Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed"
Pros: "Pleasant attitude of crew."
Cons: "The small leg space"
Cons: "Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto."
Pros: "crew are so helpful"
Cons: "hard seat...no cushion...air temp very cold and no free blanket."
Pros: "Flight boarded a few minutes early and arrived in Honolulu 40 minutes ahead of schedule. I upgraded to the "quiet zone" area which was perfect, very minimal disturbance from the flight crew."
Cons: "The food was pretty bad. Especially when paying $15 for a meal. The portions were small and the rice was kind of dry. Maybe add a dessert to the meal might be worth the $15 price tag."
Pros: "On time Friendly crew"
Cons: "Food portion size, taste & quality Seat is little too tight"
Cons: "They accused me of stealing water."
Cons: "I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival."
Cons: "Delayed for over 3 hours!"
Pros: "Flight was on time"
Cons: "Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money."
Pros: "The staff were attentive. The service was good and overall was okay"
Pros: "The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended"
Cons: "You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special."
Pros: "Everything else."
Cons: "Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me."
Pros: "The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye..."
Cons: "Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly."
Cons: "Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get..."
Cons: "Very narrow seat No free water You pay what you get..."
Cons: "The couple sittle behind me really don't know how to take care of their children. Open music loudly and the children keep kicking my sit the entire flight."
Pros: "Airfare, cleanliness of aircraft and pleasant crews"
Cons: "Did not enforced zone boarding as announced. Also disappointed this route will be discontinued soon..."
Cons: "web site booking luggage fee"
Pros: "Good value"
Cons: "Food too spicy"
Pros: "But economical and good timings"
Cons: "Very small seats"
Pros: "On time"
Cons: "A bit right"
Cons: "Delayed 2 hours 40 minutes"
Cons: "No food or entertainment for an international flight of 6 hours."
Pros: "Crew were joyfull and let you forget the exhaustion of the flight"
Cons: "Seats too small cant fit a big at all needs two chair to be comfortable"
Cons: "No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane."
Pros: "Nothin to like."
Cons: "No complimentary water or soft drinks provided for an international flight is a bit too much!"
Pros: "The only thing there is price but with my paggage it's big mistake"
Cons: "Free 25kg paggage"
Pros: "Price was ok"
Cons: "They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues."
Pros: "On time, comfortable seats, clean airplane."
Cons: "No entertainment system (even paid), no debit card accepted for on-board food purchases."
Pros: "Same as above Both legs of the flight were pretty much the same."
Cons: "Same as above, plus they also made it very difficult to sleep because they didn't turn off the lights for very long. All I wanted to do was try and rest a bit since it was such a long overnight flight, but between the screaming babies in the rows next to me, and the fact that the cabin lights were only turned off for about 4 hours, I really didn't rest much at all."
Pros: "Comfortable seats, clean toilet, on-time departure and arrival."
Cons: "No in-flight entertainment."
Pros: "The food made my daughter sick."
Cons: "They don't tell you that the *minimum* charge for checked baggage is AUD 39 for EACH leg of the trip until you attempt to check in online. Presumably they're trying to avoid price competition. Pretty sleazy! Also, no in flight entertainment and they charge for water. They threaten to charge you still more (without telling you how much more) if you don't print out your boarding pass in advance. In the end, however, it is *not* necessary. I guess they just enjoy killing trees and being dicks."
Cons: "After catching the overnight flight from KL to Gold Coast, we were woken to announcement that food would be served (3 hours before landing) I reluctantly looked at the menu as I was still sleepy. But decided on purchasing the "ALL DAY BREAKFAST" only to find they no longer serve the only breakfast item on the menu due to its lack of interest."
Pros: "I got to my destination. Literally the only good thing about this flight."
Pros: "I was able to travel from one place to another."
Cons: "1. I received one email from AirAsia giving me a confirmation number to my flight. Little did I know that I was supposed to receive a second email with booking number. Therefore, when I got to the Pudong airport, I just didn't have a ticket. I was passed from one person to another without explanation what was going on. Then the person who finally helped me was incredibly rude and even told me to "not say anything" to him when I voiced my complaint. I wasn't allowed to pay by card only cash. 2. The flight was delayed by over an hour and I wasn't allowed to use the toilet for over an hour. 3. The crew were unfriendly and unprofessional. We were waiting to take off for so long I had finished all my water and when they finally came around to give us water, IN THE MIDDLE OF GIVING ME MY WATER the steward decided to chat with another stewardess for a minute. That was the last straw. It was the worst possible flight on top of it being red eye. SO incredibly unprofessional. It's like they purposefully want you to feel bad for choosing a budget airline. And it's not even that budget. I am never going to fly with this airline again."