Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Auckland
China Airlines has waived its change and cancellation fees on flights from Taiwan to Auckland. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Great crew and very good legroom."
Pros: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Pros: "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
Cons: "Entertainment was not so great, small selection of movies."
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Cons: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Pros: "I will definitely be a return customer."
Pros: "Quiet except for the kids"
Cons: "The meals"
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"
Pros: "Great Service, friendly staff, clean planes."
Cons: "Larger seats"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Pros: "The service"
Cons: "The width of the seats"
Pros: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Cons: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Pros: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Pros: "Superb courtesy and attention."
Pros: "The leg room was pretty generous compared to other airlines."
Cons: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."
Pros: "Food and assistance"
Pros: "The flight attendant uniforms"
Cons: "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
Pros: "The service was good"
Cons: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Pros: "Had a fantastic time, it exceeded my expectations."
Pros: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Cons: "Just a minor niggle, but if the seats were a little wider it would have been perfect."
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Cons: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Pros: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Cons: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Pros: "I've flown all over the world and it literally was the best flight I've ever had."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Cons: "special meals especially Hindu meals non vegetarian"
Pros: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Cons: "Seat would not lay down for 11 hours."
Pros: "Service counter check in was very helpful"
Cons: "Trying to sleep"
Cons: "Food was not that good. poor film selections."
Pros: "Cleanliness of the restroom and hospitality"
Pros: "The beautiful and friendly air syewardess."
Cons: "Not comfortable sitting on the cramped seat."
Pros: "Food was great! Staff was courteous. Flight was on time:)"
Pros: "Well, since it's my first flight out of the USA and using economy class, the experience was great since I have no other flights to compare it too."
Cons: "For such a long flight... maybe more block buster movies to pass time, more music selections."
Pros: "Crew was great"
Cons: "Food sucked, small seats"
Pros: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
Cons: "the close quarters in the night."
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "2engine prop plane run by Alaska Airlines was fun. Great views the whole way at low altitude. Flight too short for food or entertainment, irrelevant."
Cons: "No problems."
Cons: "Time to renew the aircraft 777-300"
Cons: "More storage space in business"
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "Service was excellent!"
Cons: "Delay could be complimented by faster speed"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "Nothing beats Singapore SQ!"
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "Five Star Singapore Service on board the aircraft."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Clockwork prompt"
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Cons: "The desserts. The bun."
Pros: "Excellent attention to service and comfort."
Pros: "Very good service."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "Like the food"
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Liked everything from service to comfort"
Pros: "Hard to find lounge for bclass users"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "No fuss flight but lacking that something extra"
Cons: "Seats are tight and hard"
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Friendly staff, excellent customer service, great food"
Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."
Pros: "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
Cons: "A refunded plane ticket or voucher would have been better."
Cons: "Baggage allowance is lower than most other airlines"
Pros: "The corn chips!"
Pros: "I really enjoyed the food as always and overall, I felt very comfortable"
Cons: "I enjoyed my experience overall."
Pros: "See previous notes."
Cons: "See previous notes."
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "The seat is very comfortable And the crew is very nice and helpful"
Cons: "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
Cons: "Breakfast was not tasty. Options could have been better."
Cons: "Very nice services"
Pros: "Super easy"
Cons: "More leg room"
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "Very prompt and efficient"
Cons: "Not being scammed on bag charges."
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Short flight. No problems."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Cons: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Cons: "More leg space should be given to who have height to6”1’ or so."
Cons: "Friendly and efficient"
Pros: "Everything was ok"
Cons: "Just a bit cramped"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "I like SkyCouch."
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "The fly was on time"
Cons: "The service very poor"
Pros: "Watching movies made flt not being go by faster"
Cons: "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."
Pros: "Quick, efficient service"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Staff and the cleaninless of the plane."
Cons: "Seats were more cramped than usual"
Pros: "Amazing staff"
Cons: "Lost my bag"
Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Cons: "Good everything"
Cons: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Pros: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Cons: "Screens were better on the flight from Vancouver to Taipei."
Pros: "Good staff and very helpful"
Cons: "Not much variety of food in a long flight"
Cons: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Cons: "It would be better if it was on time"
Pros: "Crew excellent"
Cons: "Could have a better"
Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"
Cons: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Cons: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Pros: "Very clean and on time"
Cons: "Legroom was tight. Much less than the sfo/Tiapie leg"
Pros: "Excellent condition of Aircraft"
Pros: "Everything is good & went fine!"
Pros: "same as above"
Cons: "same as above"
Pros: "Your system Kayak in general"
Cons: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Pros: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Cons: "They damaged my luggage"
Cons: "Older entertainment system and still decent"
Cons: "I dont eat pork and both meals have pork in it."
Cons: "Curry chicken noodles"
Cons: "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
Pros: "Professional staff"
Pros: "Very accommodating."
Cons: "Flights were delayed taking off from LAX and Taipei."
Pros: "Love of the leg space on the 777."
Cons: "Just the trip length, hehe."
Pros: "Very disappointing because we didn't get our luggage up to now"
Pros: "Good staff got there on time"
Pros: "Friendly staff; good entertainment options"
Cons: "Delayed by several hours; infrequent water distribution"
Pros: "No problem getting wheelchairs in LAX."
Cons: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Pros: "Very good."
Pros: "Entertainment - good choices of movies and newer LCDs."
Cons: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Cons: "missing baggage"
Cons: "Cramped seating"
Cons: "Boarding was delayed"
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Cons: "Chose western style dish, not very good."
Pros: "Amazing. Cant wait to go back on this 777 airplane!"
Pros: "See Above"
Cons: "See Above"
Pros: "That's all I got"
Pros: "Lovely staff!"
Cons: "Was freezing at times, AC was too high, but otherwise great!"
Cons: "Delayed boarding and take off."
Cons: "Vegetarian Food need to Improved."
Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "the food could have been nicer"
Cons: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Pros: "Helping and immediate response."
Pros: "All went Well, no delays, good service."
Pros: "Window seat was good for enjoy very wonderful outside view."
Pros: "The people at the check-in desk."
Cons: "A light snack and drinks would have been good. Even just water."
Cons: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Cons: "Flight delay announcement could have been made much earlier"
Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"
Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Pros: "easy securityand boarding at kl"
Cons: "food bland"
Cons: "Connecting Time"
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "Old plane"
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Cons: "Incorrect information of boarding gate."
Pros: "Retested additional blankets and got them."
Cons: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Cons: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."
Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"
Cons: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Pros: "Almost everything"
Cons: "Nothing i can think of"
Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Pros: "The service"
Cons: "The food"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight."
Cons: "Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good."
Pros: "Cabin crew, smooth flying"
Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Pros: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Cons: "Flight was 3 hours late!"
Cons: "When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?"
Pros: "They left on time"
Cons: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Cons: "No food, No entertainment"
Pros: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Cons: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Cons: "Seats feel super cramped"
Pros: "Seat leg room seemed better than US carriers. Food was not exciting."
Cons: "Cabin crew very n8ce."
Cons: "Lost baggage on direct flight"
Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Airlines flying from Taiwan to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Auckland
Masks required on board, masks provided on flights from Taiwan to Auckland
Social distancing seating
Middle seats unavailable to book on flights from Taiwan to Auckland
Testing for antibodies, testing for symptoms for flights from Taiwan to Auckland
Waiving of change fees. Search flexible flights from Taiwan to Auckland