Daily cleaning, installation of cabin HEPA filters on flights from North America to Nelson
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Scores according to KAYAK customer reviews
Cons: "More storage space in business"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pros: "The service, foods , sack ,"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "Flat beds on second flight"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Singapore airlines never disappoints"
Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Cons: "All good"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Amazing service and comfortable lay flat bed"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Cons: "My Vegan meal was terrible."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "the crews were very polite and very helpful"
Pros: "the selection was impresive to m"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Pros: "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
Cons: "A refunded plane ticket or voucher would have been better."
Pros: "The crew was lovely"
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Pros: "Non stop flight"
Cons: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "Crew was amazing, very attentive."
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "Crew were great!"
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Pros: "Their English, unlike US English, is a little hard to understand."
Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."
Pros: "The crew, the entertainment, the cleanliness and the overall experience was lovely"
Cons: "Lights could have gone fully off during a red eye international for sleeping."
Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"
Cons: "Superb airline"
Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "Entertainment options were of great variety and easy to use"
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "the crew was very attentive and nice."
Cons: "due to a medical emergency, we sat on the plane for two hours before a decision could be made as to whether or not we needed to return to the gate. keep in mind, this was in addition to the 13 hour flight from LAX to NZ. it was a very long evening/day of travel."
Pros: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Cons: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Pros: "Flew spaceseat home and loved it to pieces. Tired so fell asleep for main course. Remote gate boarding but that is LAX's airports fault. Crew are brilliant as always. Good to chat. Smooth flight home - yay!"
Cons: "Just a bit cramped"
Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."
Cons: "Economy was too squished. Hard to eat with people next to you."
Pros: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"
Pros: "Seats, blankets, entertainment system and service was solid. Food was also good, not great, but included in fair which is nice. Cabin Crew were a delight."
Cons: "I needed to receive a boarding pass in person, could not receive a digital one before arriving at LAX."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "The crew were wonderful! Lots of leg room, quick and helpful boarding. Loved my first time on Air New Zealand."
Cons: "I should've asked for a vegetarian meal but I didn't think to. I will next time! I'd also love some more NZ movies...Whale rider, Hunt for the Wilderpeople, etc! That'd be great!"
Pros: "Everything good"
Cons: "coming back to work"
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Cons: "Seats were more cramped than usual"
Pros: "Amazing staff"
Cons: "Lost my bag"
Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."
Pros: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Pros: "Le confort des sièges, la propreté de l'avion, la gentillesse du personnel à bord."
Pros: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Pros: "The choice of movies was good! And seats were comfortable!"
Cons: "Would have liked bottles of water instead of cups of water as they are easier to store if you don't want to drink it right away. Food was mediocre!"
Pros: "Good fast boarding, food is good, arrives quickly, the tray was collected swiftly. Huge entertainment variety, very odd choices which is awesome."
Cons: "On both long-haul flights, the crew was polite & professional - but not very friendly. I understand that flying 12 hours is not everyone's favourite thing, and they carried themselves well, but it almost felt as if they were doing me a huge favor. Perhaps they save the nice attitude for business class."
Cons: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
Cons: "Qantas is always delayed leaving"
Pros: "Crew were very friendly, very comfortable flight and quick boarding/ off boarding"
Cons: "Having my luggage come with me! I have to wait more than a day to get it back"
Pros: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Cons: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Pros: "Crew was amazing, first time on Economy Premium, really worth it."
Pros: "Arrived safely"
Cons: "Horrible check in process from Syd to Melb. Leaving No time to make flight Horrible transit through Melb - missed connecting flight back to sydney Overall not great"
Pros: "efficient, entertainment"
Pros: "The crew were so incredibly friendly and helpful! The food was delicious, and entertainment was great."
Cons: "Nothing. It was a great flight."
Pros: "Food was ok."
Cons: "More information about the ongoing delays. Cabin crew seemed aloof."
Pros: "The friendly crew, space for my legs and the food."
Cons: "The entertainment gadget was faulty."
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Cons: "Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price."
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Pros: "Crew were generally friendly."
Cons: "Food was appalling. Told I had no choice and then what I got was inedible. Wine selection very small also. Two toilets for all of Business Class - always busy, super small and really substandard."
Cons: "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
Pros: "The flight crew was great, very comfortable plane ride"
Cons: "The flight was an hour late, but the pilot kept us in the loop with all the information"
Pros: "Dreamliner plane"
Pros: "Personality and communication with passengers by Asian-featured cabin crew team member in my area was excellent Movies selection very good"
Cons: "Quality of food seems to have dropped."
Pros: "Comfy flight. The staff were really helpful."
Pros: "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
Cons: "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
Pros: "Hot food"
Cons: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Pros: "The quietness of the flight not to many over the speaker announcements"
Cons: "My center headphone peice didn’t work so I couldn’t watch a movie the whole flight or listen to music. No sound"
Pros: "The crew was very nice and helpful."
Cons: "The food was very poor and the entertainment was awful. The touch screen barely worked and the sound system was hard to listen to. I was forced to use the airline headphones. I was always losing sound."
Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"
Pros: "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
Cons: "got stuck in middle seat, def not comfortable; crew not very cheery"
Cons: "The delay was just disappointing"
Pros: "Very little. Even though I'm sure I wasn't suppose to, my seat allowed me to put my feet up on the wall. At least I was able to elevate them a bit."
Cons: "First, the flight was delayed an hour and a half. No gate was announced until just before boarding. Afraid of missing my flight, I didn't doze even though I had been awake for 20 hours at this point. Once I got on the plane, the seats were so small in economy my hips were pressed against the arm rests and I am not a large person. The man next to me was pressing through over to my side. We both had difficulty opening the tray for meals because they were in the arm rests (not that it mattered, we were never served good). The controls for the entertainment and lights were in the arm rests as well and there was no way to see them because your thighs were pressed against them. The screen for my entertainment was crooked and flickered. The charging port did not work for my cell phone. The earphone jack had to be wiggled and wiggled and then I had to hold my leg perfectly still not to bump it. I eventually gave up trying to use the entertainment screen. I preordered my meal online, but waiting for dinner, already exhausted, I dozed off. I didn't get dinner and no one came around the rest of the trip and offered any refreshments. No water, no snack, nothing. As a matter of fact, I'm not sure I saw a crew member for the rest of the flight."
Pros: "The crew were so so friendly, as are most Australians, I've come to learn. I love the complimentary adult beverages!"
Cons: "I have no complaints that are unique to Qantas and this flight (cramped leg room, okay ish food, etc.)."
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Cons: "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "Direct flight to Brisbane. Cheerful crew doing their best with what they had to deal with."
Cons: "Late departure. Remote boarding gate to bus. Even more remote field from which plane departed. Overcrowded flight. Poor quality food. Access to Qantas Club denied (only for first class passengers)"
Cons: "our ESTA registration has been cancelled, our application for the US travel visa have been rejected. We would like to have refund"
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Pros: "Despite very difficult and stressing transfer process and delay of connecting flight for 1 hour, we arrived on time to JFK. The crew was very nice. The food was good."
Cons: "The time for transfer was absolutely not sufficient, because there were long lines everywhere, no signs where to go next. Only at the end of a very long way there was a representative of Quantas to show us the way. We were very nervous because of uncertainty and came late to the gate. Then it turned out that there were many people behind us. The plane was waiting for them for about an hour. Finally, everybody came. It would be much more logical, if from the beginning the connecting flight to JFK was postponed to some more appropriate time."
Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."
Pros: "I love Qantas and mostly fly the airline. Love the 380 airbus for long hauls."
Cons: "On this flight the attendants were very un-organised to a point of almost tripping over themselves. meal delivery over an hour apart The standard of meals seems to have dropped by a star. Not wanting to post a gloomy picture as the staff area nearly always friendly and great. These guys were also. Perhaps they were tired."
Pros: "Arriving back in Australia"
Cons: "Being 2 hours late because there was a passenger on board sick they should never of been allowed to board the plane. This was very badly managed by the staff on the ground staff. Very poor leg room the rude passenger in the seats in front of us reclined right from take off to landing wa very hard to get out of our seat to stretch or go to the bathroom"
Cons: "Five hour delay due to faulty maintenance at LAX. Pilot (rightly) refused to fly until maintenance work correctly completed. Plane then diverted to Brisbane to change crew, en route to Melbourne."
Pros: "The seats are great in 380 compared to 777 - I'm 187cm and I can stretch out Food seems to be improving - breakfast wasn't soggy!"
Cons: "Crew service is slack as usual, and hasn't improved much - you have to ask for everything - breakfast they forgot the coffee - had to ask, second drink before evening meal - forget it they are just too busy - all 23 of them! On Cathay or Singapore or even United - they help as much as they can."
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Pros: "Nothing! !"
Cons: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"
Cons: "Food and cramped seats"
Pros: "Entertainment system was good as usual"
Cons: "No food on plane due to issues after extended delay Woke up 4 1/2 hours before flight due to land with a frozen orange juice and a muffin. Too much wind to land and a final vomitus landing. Not the best."
Pros: "Paying for extra leg room was the best investment. Coming home was even better than going across as we were traveling through the The crew were sensational, obliging, friendly and accommodating. For long haul economy flights, I was really impressed. Will definitely continue to travel with Qantas."
Pros: "Dark and quiet for sleeping"
Cons: "After first few hours sound did not work on entertainment system. That was very disappointing for my husband who needed some serious veg-out time at the start of his much earned vacation."
Pros: "This leg leaves me usually very hungry. Crew gave me extra meals after service was complete Thanks!"
Pros: "Everything. Personal service, excellent food and entertainment plus very comfortable."
Airlines flying from North America to Nelson have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Nelson
Masks required on board, masks provided on flights from North America to Nelson
Social distancing seating
Middle seats unavailable to book on flights from North America to Nelson
Testing for antibodies, testing for symptoms for flights from North America to Nelson
Waiving of change fees. Search flexible flights from North America to Nelson