If there is an hour delay, and only one announcement is made regarding why, “a dirty plane” and “we are waiting for the Captain to board”and the screen keeps stating “on time” , and 100 people risk missing connections- who are then told to rent cars, run fast, or get a hotel room… well, that’s poorly managed by a team with no real training. Communicate more and better.
Cons: "Please was 9 hrs late ! Staff gave us a drink inthe first 2 hours and was unpleaseant and rude we embark 3 times disembark twice Fisrt my seat was broken and I was told verbatum :" I am not a mechanic can't help you by hostess" second the audio system did not work and the attitude of the staff was playing on trowing the monkey to the gate hostess and her answe was the attendant decide Finally , I got a recining seat with audio and a lot of staff attitude ! AND I am a silver menber not for long"
Cons: "Check in was slow, I had to pay $130 for 4lbs of overweight bag, $200 to change a flight, they screwed up the first change and almost charged $200 more until I asked them to review the “quality assurance” call, the flight was delayed because they had to find a new crew, and again because of a part."
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Cons: "Boarded early, would not let me bring my bag on. Said overhead was full. When I got on the plane there was plenty of overhead bin space."
Pros: "Comfy seats"
Cons: "Flight delayed and the entertainment was expensive. No charging outlet"
Pros: "The staff were very patient and diligent. They spent a lot of time trying to accommodate me and everyone else on the canceled flight. They called it a 21 hour delay."
Cons: "The miss communication between airlines, gate people, security people and baggage people. I was constantly any form one staff person to another or prevented from going through an area because of ticketing or communication issues"
Pros: "I would suggest upgrading to a bigger seat for this 4.5 hour flight."
Cons: "Cramped seats"
Pros: "Crew was very good. Hard Working team."
Cons: "I didn't like there UNITED Airline connecting flight. United flights are not comfortable at all especially seat. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them for international flights"
Pros: "..."
Cons: "Slight delay, entertainment system appears dated, boarding can use more organization, overhead bin space can be at a premium due to people trying to bring too much aboard (number of carrying) and they can run out of the popular food choice"