Traveller reviews
Overall rating
7.4
Good
Based on 4,773 reviews
Boarding
7.8
Comfort
7.4
Crew
8.2
Entertainment
6.8
Food
6.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Alaska Airlines information
| IATA code | AS |
|---|---|
| Routes | 452 |
| Top route | Anchorage to Seattle/Tacoma Intl |
| Airports served | 102 |
| Top airport | Seattle/Tacoma Intl |
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Alaska Airlines traveller reviews
Pros
"Great crew and in-flight movies."
(in 1348 reviews)
"The free WiFi is great!"
(in 49 reviews)
""Decent leg room, pleasant flight.""
(in 121 reviews)
Cons
"The service and entertainment options"
(in 364 reviews)
"It was a short flight"
(in 1480 reviews)
"First class lav was filthy."
(in 104 reviews)
Recent reviews
Traveller rating
1625
245
200
389
16
Find reviews that mention:
crew was friendly
great flight
flight attendants
flight entertainment
seats were comfortable
first time
good service
first class
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2.0
Having premium economy seat that I paid for.
Reviewed Sep 2023review from
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10.0
I needed special assistance to the gate and from the gate to the street, and Alaska staff were wonderful - responsive, helpful, and kind. I really appreciated it.
Reviewed Sep 2023review from
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10.0
There wasn’t a gluten free snack option - like almonds or gf cookies or cracker. Easy fix. People who can eat gluten can also eat gf. And it doesn’t work the other way around.
Reviewed Sep 2023review from
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2.0
I bought insurance if I needed to make a change and it’s a scam
Reviewed Sep 2023review from
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10.0
The flight was delayed due to staff shortage and they efficiently fixed the problem with only 20 minutes delay time. All went smoothly (especially the landing) and passengers were great. Best job landing ever - never felt a bump!
Reviewed Sep 2023review from
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10.0
AK airlines has always been known for making you feel genuinely comfortable and continues to do so. Customer Service is amazing. I do miss the complimentary champagne you used to serve back in the day!!
Reviewed Sep 2023review from
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8.0
I upgraded to first class on the way home and got a meal, cocktails, easy access to the restroom, so it was a much better experience than I had on they way to Orlando crammed up to the window seat with hardly any way to get to the restroom unless we all got our of our seats (so embarrassing). I grew up in a time when passengers always were served meals without having to go first class and the seats were roomier. I think I will take Amtrak next time.
Reviewed Sep 2023review from
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6.0
I am in a W/c and sitting in the middle seat was not good for me I was crushed and could not move easily
Reviewed Sep 2023review from
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10.0
Great airlines
Reviewed Sep 2023review from
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8.0
The aircraft was very cold. Otherwise was good.
Reviewed Sep 2023review from
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6.0
I miss my connected flight Baltimore to (Seattle). I was sitting on the Plane for 10-15 minutes. THE AIRLINES HAD TO REROUTE TO SEATTLE HAD 3 HOUR DELAY. I WAS NOT HAPPY.
Reviewed Sep 2023review from
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8.0
I have no idea why, but my plane both to and from my destination smelled very stuffy and unpleasant:(
Reviewed Sep 2023review from
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8.0
Flight was on time seats are too small
Reviewed Sep 2023review from
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10.0
Seats uncomfortable.
Reviewed Sep 2023review from
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10.0
I couldn't believe how comfortable and spacious the seats are in coach! I am also so pleased that Alaska Airlines is plastic free for their in-flight beverage service.
Reviewed Sep 2023review from
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2.0
They gate checked my luggage, then sent it to Florida. I was without my luggage for my entire trip.
Reviewed Sep 2023review from
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2.0
I paid for an upgraded seat in an exit row. I was not allowed to sit in the exit row because I was wearing an arm sling.
Reviewed Sep 2023review from
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2.0
Don’t know how flight was….we missed it because of delay and insult to injury our connecting flight left early!
Reviewed Sep 2023review from
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2.0
When the flight says delayed, immediately ask for help because you’ll miss your connecting flight and then you don’t have many options and not much help either
Reviewed Sep 2023review from
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10.0
Alaska Air is awesome
Reviewed Sep 2023review from
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4.0
Just the staff was the only thing to like about this airline, the flight was late departure, then late getting to Seattle, the air was not working properly
Reviewed Sep 2023review from
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10.0
The crew members were best ever.They were so helpful to us .Neat and clean environment.Everything was great.
Reviewed Sep 2023review from
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10.0
Had to show boarding pass twice. Otherwise flight was excellent.
Reviewed Sep 2023review from
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8.0
SEA TSA security line was the worst I've ever experienced. Only 1 scanner operating. 1 hour to get through starting at 12 noon. Need to arrive at airport 2 hours ahead for domestic flight. SEA does not have Ladies or Mens Restrooms anymore; all go to the same room. It was awful, men and women were complaining. There was a separate side room for urinals; where is the separate room for Ladies!!! Did I mention how awful it was not having separate mens and ladies restrooms!!! SEA had only 1 drinking fountain; there are none by the restroom as found in other airports. Bring back the drinking fountains. Bring back separate Ladies restrooms.
Reviewed Sep 2023review from
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10.0
Flight and staff were excellent.
Reviewed Sep 2023review from
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6.0
The cabin smells like the lavatory.
Reviewed Sep 2023review from
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10.0
Seat comfort was good, we were assigned seats together, received a simple snack free and bought a beer. Arrived and departed on time. Staff was great.
Reviewed Sep 2023review from
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10.0
flight attendant not friendly
Reviewed Sep 2023review from
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10.0
More informaiton re: Alaska Credit Card Priority Boarding
Reviewed Sep 2023review from
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8.0
Flight delayed over an hour.
Reviewed Sep 2023review from
Alaska Airlines FAQs
What is Alaska Airlines' carry-on size allowance?
On board Alaska Airlines flights, cabin baggage should not exceed 55x35x22cm. If your hand luggage is bigger, the Alaska Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Alaska Airlines fly to?
Alaska Airlines offers direct flights to 100 cities in 6 different countries. Seattle, Anchorage, and Los Angeles are the most popular cities covered by Alaska Airlines.
What is Alaska Airlines’ primary hub?
Alaska Airlines concentrates most of its flight operations in Seattle.
How does KAYAK find such low prices on Alaska Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Alaska Airlines.
Flight status
Alaska Airlines route map
Top flight routes
Top airports served by Alaska Airlines
- Seattle/Tacoma Intl Airport (SEA)
- Portland Airport (PDX)
- San Francisco Airport (SFO)
- Los Angeles Airport (LAX)
- Anchorage Airport (ANC)
- San Diego Airport (SAN)
- Las Vegas Harry Reid Intl Airport (LAS)
- Phoenix Sky Harbor Intl Airport (PHX)
- Juneau Intl Airport (JNU)
- San Jose Airport (SJC)
- Santa Ana J. Wayne/Orange Cnty Airport (SNA)
- New York John F Kennedy Intl Airport (JFK)
- Honolulu Airport (HNL)
- Newark Airport (EWR)
- Chicago O'Hare Intl Airport (ORD)
Alaska Airlines contact information
- AS IATA code
- 0 800 25275200 Call
- alaskaair.com Visit
Overview of Alaska Airlines
If you will be flying with Alaska Airlines, there are two classes for you to choose from in addition to standard Economy: Premium Class and First Class. Premium Class will offer you several perks, such as extra legroom, complimentary food and drinks, and pre-boarding. For a particularly luxurious trip, opt for First Class, a choice that includes a hot meal, free access to entertainment tablets, and the ability to check two bags for free.
To watch a movie or show during your flight, the airline offers a complimentary app that you can download onto your personal device before take-off in order to save any media that you would like to watch while in the air. During longer flights, travelers have the option of renting a tablet directly from one of the stewards, each of which is equipped with a selection of films, games, podcasts, and access to Wi-Fi. Additionally, you are allowed to use certain messaging applications for free on your cell phone without having to pay for the plane’s Internet.
Although Alaska Airlines flies to over 100 destinations throughout the world, the company’s primary hub can be found in Anchorage, Alaska.
Alaska Airlines has over 6 different planes in its fleet, with a majority of them being either Airbus or Boeing. While the Boeing 737-900ER is known for being able to fit the most passengers and for having the largest First Class area in comparison to the company’s other planes, the Airbus A320-214 can travel the furthest and is commonly used for the airline’s longer flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.