Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.
.very good and as I needed wheelchair assistance all staff excellent.. only suggestion is get rid of those plastic chairs hard to ride in and staff have trouble compared to others. Everything else very good experience. Will use Fiji Air again.
See previous comments. Didn’t take this flight because my other flight was so delayed. Ending up on two other flights as a result and was more than a day late.
They charged me over a $1000 dollars to bring two surfboard bags as check baggage. Inappropriate and I would avoid flying sgain
Really liked the plane and business class seat. Food was ok but could be better. Service was very good.
Fiji left without me because American Airlines was too stupid to get to LAX on time. Fiji should have offered a standby on another flight but they told me tough luck. I will never fly with this company again.
1.5Hrs to get from plane into terminal. Long wait. Flight to NZ 1 he late
Flight full. 'Volunteers' to check hand luggage. Checked hand luggage is lost
It was not at all clear when purchasing the tickets that checked baggage was not included and cost $540 per bag. That’s unacceptable. I see it was clear if booking direct through the airline and a different economy ticket could have been purchased that included baggage. Kayak linked to flight centre where it was not clear though and there was no option to purchase the baggage inclusive economy version.
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
Crew members are so courteous and easy to talk to. My flight ticket was expensive from Chicago to Rotorua at $2800 usd. Everything else is very nice!
We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Great airline service by the staff. I highly recommend it
Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind
Great service. Food could be improved but overall a very good airline
All good, except entertainment system could have been better. More choices.
Good and appreciate the effort Air Zealand puts into using more environmentally friendly food containers and utensils. yay! One of the better airlines for this for sure. Still some bad stuff, but at least Air NZ is trying. :) Also really enjoyed the bluetooth option for personal headsets. :)
Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.
Noticed a marked difference in keg room from last flight. Would consider other airline on next red eye.
Delay caused us to miss connecting flight and 3 hour layover. All connecting flights my wife and I couldn’t sit together. Once arrived luggage arrived 4 days later
The baggage drop-off for Air Canada in Toronto for passengers flying international was terrible. One of the worst experiences I have ever had. The line was ridiculous; there was no one to help facilitate people avoid confusion, and the baggage system for the line I finally ended up in had to be re-booted right as I got to it.
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
Terrible 12 hours delay Terrible We lost our suitcases No medication with us nothing
Enjoyed the A330 comfort, and the inseat entertainment. Horrible disembarking experience. No gate when we landed to sat on tarmac for 40 minutes, and missed my train.
The old business class seat was fine but screens were disconnected with stickers on them telling pax to use their own devices. Disappointing.
My flight was delayed My connection was almost missed. My bag was lost My valuable items get damaged
This was an Air New Zealand flight. All went very smoothly even during the busy Christmas travel period. Thank you!
The flight attendants were friendly. The food was ok, but the wine was cheap. I was disappointed!
