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Pros: "Very comfortable; excellent service"
Cons: "Food"

Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"

Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"

Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"

Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."

Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."

Pros: "Superb service."
Cons: "Meals were average for airlines"

Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."

Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."

Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."

Pros: "Great service!"

Pros: "Five Star Singapore Service on board the aircraft."

Cons: "1 hour delay of departure"

Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."

Pros: "Excellent"

Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."

Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"

Pros: "Clockwork prompt"
Cons: "Mechanical"

Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."

Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"

Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."

Pros: "Crew"
Cons: "Food"

Pros: "Excellent service"
Cons: "Very poor on board entertainment"

Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"

Pros: "Very good service."

Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."

Cons: "Service"

Cons: "There was not much leg room in the seatings"

Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"

Pros: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Cons: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"

Pros: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Cons: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."

Pros: "Entertainment service is, really, second to none."
Cons: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."

Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."

Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."

Cons: "Need to be able to upgrade with Krisflyer Miles"

Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"

Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."

Pros: "I always felt attended to, great customer service, clean and best bang for your buck"

Pros: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Cons: "I didn't care much for the meals, but my husband loved them."

Pros: "No fuss flight but lacking that something extra"

Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."

Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"

Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."

Pros: "Food was exceptional"

Pros: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"

Pros: "Seat comfortable"

Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."

Pros: "Yes"
Cons: "Very happy on Doha to ORD"

Pros: "Seat comfortable"

Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."

Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"

Pros: "Amazing experience. Pinnacle of customer service"

Cons: "Unable to reserve any seats so ended up with the family split all over the plane"

Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "On time Very convenient price compared to other airlines"

Pros: "Best business class I have ever been on. Better than most First class."

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Cons: "No"

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"

Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"

Pros: "Flight was good n easy"

Pros: "Overall"
Cons: "Overall"

Cons: "More veriaty on music would be good"

Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."

Cons: "both flights had 2 hours delay... also lugages cames with next flight."

Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "Everything"
Cons: "Long hours from Doha to Atlanta"

Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."

Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."

Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Cons: "Nothing"

Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"

Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."

Pros: "The professionalism of the staff"
Cons: "No comment"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."

Pros: "Excellent customer service, smooth boarding, good food."
Cons: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."

Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."

Pros: "everything!"

Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."

Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."

Pros: "Qatar Airways is always impressing"
Cons: "Nothing at all"

Pros: "The crew. Hana was the best. She is one of the crew members. The Korean female."
Cons: "the person next to me was load and annoin. Seat was crammed and was not comfortable AT All."

Pros: "Everything. The service, the staff, the comfort. It was just a pleasure flying with Qatar"

Pros: "The food was fabulous and plentiful. We also took advantage of the free tour of Doha--a very pleasant way to spend a six-hour layover. Flight attendants were all very attentive and helpful."

Pros: "Excellent"

Pros: "Great seat with extra legroom, very attentive cabin crew."
Cons: "Boarding"

Pros: "The overall experience was good."

Cons: "Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks"

Pros: "They were very supportive. Thanks."

Cons: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."

Pros: "Not really there service are not like before"

Pros: "Service level of cabin crew and ICE."
Cons: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"

Cons: "Staff service was not good"

Pros: "Service on the plan was excellent. Food was delicious"

Pros: "Food Staff Service Aircraft"
Cons: "Nothing"

Pros: "Brilliant service from start to finish"
Cons: "Nothing"

Pros: "Legroom and seats Entertainment"
Cons: "Slow service Sparing on refreshments"

Pros: "The quality of the food"
Cons: "The timing of providing the breakfast is too early"

Pros: "Crew were helpful & friendly."
Cons: "No vegetarian food."

Pros: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Cons: "Nothing"

Pros: "Plenty of space"

Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."

Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Cons: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."

Pros: "Leg room is always great!! Also the staff a brilliant!!"

Pros: "The flight on the A3800 was great."

Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."

Pros: "More space"
Cons: "Na"

Pros: "Nice comfortable seat in business class on A380"
Cons: "Crew was awful. We paid a lot of money for Airport upgrade to business class because we were told economy was oversold. We were promised full business class service. On board aircraft we were not offered business class meal options as we were told they didn’t know how many people had upgraded. It was absolutely embarrassing when crew skipped us when drink and meal service were being ordered. Crew was obnoxious and dismissive about situation. Absolutely atrocious."

Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."

Pros: "night flight but well able to sleep on this flight"

Pros: "Almost everything!"
Cons: "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."

Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."

Cons: "see above"

Pros: "Very nice staff. The journey was very smooth"
Cons: "NA"

Pros: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Cons: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."

Pros: "Good seat pitch in economy and good entertainment selection."

Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."

Cons: "not informed flight delay in advance"

Pros: "The staff, food, everything! Best flight and airline ever"
Cons: "Nothing!"

Pros: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Cons: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."

Pros: "Very good service I love it"

Pros: "The business class seats were on the new Boeing 777 planes were very well equipped with the biggest screens I have ever encountered throughout my many travels. Service provided by cabin crew was great, too."

Pros: "The crew was very helpfully and nice"
Cons: "Other passengers and there dramas"

Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."

Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"

Pros: "Not many passengers got to spread out"

Pros: "Great experience would Defo use them for our next trip."

Cons: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"

Pros: "Crew is very friendly and fast when you turn on the help sig."
Cons: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."

Pros: "Very friendly and helpful crew"
Cons: "The business class seat was too short for sleeping"

Pros: "Emirates is our usual pick for flying and this time also it was no exception. The crew were friendly, but still couldn't arrange preferred seating because it was during the holiday season. I know this is the section for good comments, but I am very disappointed about the demeanor and the service provided this time."
Cons: "I have called in advance and selected the seats for both inbound and outbound flights. Also, confirmed a wheelchair access. To my surprise, none of them were met according to the commitment. The seats were not the ones that were asked for. I mentioned that there was a medical condition with the leg and my mom would have to get up and move during the flight, but still they allocated seats which are extremely inconvenient to both us and the fellow passengers. We expect better from Emirates!!! I hope they can improve this in the future!"

Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."

Pros: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
Cons: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"

Pros: "A380 is really comfortable even in economy and choice for entertainment is great"
Cons: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."

Pros: "All was good"

Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."

Cons: "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"

Pros: "great crew"
Cons: "flight delayed - but that happens..."

Pros: "fast trip from japan all ontime quick boarding and unloading"
Cons: "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"

Cons: "No screaming children"

Pros: "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Cons: "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."

Cons: "Entertainment system was playing up and crew had to reboot it several times"

Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."

Pros: "The onboard crew was very nice and attentive."
Cons: "Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so."

Pros: "Crew was very good"
Cons: "Not enough leg room for a 6’2” tall person."

Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"

Pros: "Very smooth, on time boarding. Food quality"
Cons: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"

Pros: "Professional service.."
Cons: "Non.."

Pros: "Food was delicious and service excellent"
Cons: "Slow customs in Honolulu"

Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"

Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."

Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."

Cons: "Seats could be a bit softer"

Pros: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."

Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"

Cons: "The seat for leg was discomfort!"

Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."

Pros: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Cons: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."

Pros: "Overall the flight was smooth, we boarded and off loaded quickly and were fortunate to not have a very full flight."
Cons: "The chairs had very uncomfortable seats, the arms did not go up all the way, so limited laying down. The food was overall poor and not very rapid service. Also for such an empty flight they ran out of menu options quickly. I believe our flight was not on a qantas plane but American airlines, which I suspect had something to do with the difference from previous qantas flights which were much nicer."

Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"

Pros: "Checking in was quick, fast through security, very enjoyable visit to the Qantas Lounge and off to board. Boarding was fast, the service was pleasant and the flight right on time."
Cons: "If I must be critical the onboard screens are a bit difficult to control. But fine for a short flight."

Pros: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."

Pros: "The entertainment is great and food is great. Some of the crew were grumpy but it is a lot of time for them."

Pros: "Food was very good and crew was excellent"
Cons: "As always, the seats felt too cramped"

Pros: "The staff was so attentive and friendly"
Cons: "The seats could use a little more leg room"

Pros: "Pre-boarding customer service staff changed seats for extra leg-room"

Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."

Pros: "Complementary food, movies, shows, and beverages"

Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."

Pros: "Very little. Even though I'm sure I wasn't suppose to, my seat allowed me to put my feet up on the wall. At least I was able to elevate them a bit."
Cons: "First, the flight was delayed an hour and a half. No gate was announced until just before boarding. Afraid of missing my flight, I didn't doze even though I had been awake for 20 hours at this point. Once I got on the plane, the seats were so small in economy my hips were pressed against the arm rests and I am not a large person. The man next to me was pressing through over to my side. We both had difficulty opening the tray for meals because they were in the arm rests (not that it mattered, we were never served good). The controls for the entertainment and lights were in the arm rests as well and there was no way to see them because your thighs were pressed against them. The screen for my entertainment was crooked and flickered. The charging port did not work for my cell phone. The earphone jack had to be wiggled and wiggled and then I had to hold my leg perfectly still not to bump it. I eventually gave up trying to use the entertainment screen. I preordered my meal online, but waiting for dinner, already exhausted, I dozed off. I didn't get dinner and no one came around the rest of the trip and offered any refreshments. No water, no snack, nothing. As a matter of fact, I'm not sure I saw a crew member for the rest of the flight."

Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."

Pros: "Boarding was easy. Crew is great and helpful!"
Cons: "Delay was long. Instructions on re-booking was dodgy. Luggage took for ever to come up and it caused alot of anxiety for many people. Some customers got "Express Passes" due to tight connections and some didn't. General confusion among Quantas' ground staff."

Pros: "The entertainment had a great selection"
Cons: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."

Pros: "everything"
Cons: "nothing"

Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."

Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."

Cons: "Paying extra for seats. Having to contact each airline to get seats together. Size of seats"

Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."

Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."

Pros: "Great service, great food"

Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"

Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"

Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"

Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."

Pros: "Welcoming, hard-working crew who served a 3-course cold meal in Business Class in what was just a 30-minute flight. We landed at least 10 minutes ahead of schedule."

Cons: "They made me checkin a small bag"

Cons: "Everything"

Cons: "Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Pros: "The service, was excellent"
Cons: "Other passengers not respecting the crews instructions....."

Pros: "The Check in LADY was amazing"
Cons: "On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?"

Pros: "Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight."

Cons: "The food was fantastic also the crew."

Pros: "I reached my distanation safe"
Cons: "Newer and cleaner plane better entertainment"

Pros: "Crew professional and courteous. Smart looking cabin"
Cons: "Boarding process slow and boarding groups in illogical order."

Pros: "The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking....."

Pros: "On time"

Pros: "The crew was attentive and smling and fun..the chicken curry was awesome--nice detials on this flight."
Cons: "Again seated next to the restroom and the chemical smell but really everything else was wonderful--"

Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."

Pros: "New plane and boarding was a breeze."
Cons: "Had to pay for any food and drinks. No entertainment but very short flight."

Pros: "Comfortable on plane. Pleasnt crew"
Cons: "Boarding could be bettet done.. .miss the free drink"

Cons: "Check in with British at LHR very bad and slow"

Pros: "Nothing! Absolutely nothing!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."

Pros: "The boarding agent did not allow my traveling companion on Till the very last moment because of the size of his backpack. He this was our seventh plane ride in two weeks and nobody else has given us a problem.. After 10 days on the Camino DeSantiago the extra stress was not welcome.. Also short trip with the no there for each service was disappointing. Didn’t see a whole lot of the crew. It was if they were taking a break the entire time."
Cons: "The amount of carry-on and size should not have been an issue with backpacks. They fit perfectly into the overhead compartments. Plus a snack and beverage service would have been nice"

Pros: "Nice variety of movies to watch on personal screen. Friendly crew."
Cons: "Food too spicy and not British enough. Button on chair broken so unable to recline even a little on long flight. Luggage not transferred to final destination...stayed in London"

Pros: "Almost nothing on this flight."
Cons: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

Pros: "Had to deboard onto the tarmac via a set of stairs as the connecting ramp was not working. A little difficult for me due to mobility issues. However, the crew voluntarily saw me struggling and took down my suitcase, very nice!"

Pros: "The fact that the flight was short and not full. Crew were pleasant and business like"
Cons: "There was nothing to not like"

Pros: "Everything"
Cons: "Crew"

Pros: "Surprised that the food was delicious"
Cons: "Obtaining the boarding pass at Heathrow took time"

Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."
Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."

Pros: "Quick boarding!"
Cons: "Snack trolley didn't reach the back seats due to the shortness of the flight. The only entertainment was an in flight magazine!"

Cons: "Legroom is extremely tight."

Pros: "Reasonable comfort."
Cons: "Very slow baggage pickup at the airport."

Cons: "Missed connection due to delays on previous flight"

Pros: "Quick flight. Was late leaving but made up time in the air."
Cons: "Not enough time to serve folks while in flight. Consider taking orders in the Departure Lounge before boarding flight."

Pros: "Good cabin crew and boarded direct from terminal via airbridge. Also good food in Club Europe for such a short flight."
Cons: "Slight 15 minute delay and miserly legroom in Club Europe - densification gone too far."

Cons: "cramped and very warm"

Pros: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"

Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."

Cons: "You lost our bags..."

Pros: "Capt informative pertaining to delay"
Cons: "Had to pay for drinks and food"

Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The check in people' rudeness, awful food, slow service"

Pros: "The food was very good, and the entertainment selection was good."
Cons: "I'm a small person, and I found the seats too narrow and there was so little leg room."

Pros: "What you expect on commuter hop, no problems."
Cons: "No complaints"

Pros: "Got me there"
Cons: "Basic"

Pros: "BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it."

Pros: "The staff are friendly and cheerful. No food or entertainment for the short donestic flight (as would be expected anywhere for a 50 min flight)"
Cons: "Boarding badly organised ... signs telling you where to queue are double sided and depending which side you see first direct you into the wrong lane... Left a bit late but arrived pretty much on time. Baggage didn't arrive after a 2 hour transfer and this is the third time in four times over the past few years. I strongly do not recommend BA as a domestic UK connection after an international arrival."

Pros: "Pleasant flight crew"

Pros: "Comfortable night, pleasant crew. The food was pretty good, and the flight attendants were attentive. I didn't have to ask for refills on drinks, etc. They also seem to get along well with each other, which makes for more relaxing trip."

Pros: "Nothing!"
Cons: "Everything"

Pros: "There was someone from BA who met me when I landed in London who gave me instructions for getting to Terminal 5. Without him, I never would have made it."
Cons: "The process of getting from Terminal 3 to Terminal 5 was tedious and time-comsuming. I barely made my connecting flight."

Cons: "The drop down food trays were dirty and we had to ask an assistant to clean them. The light refreshments were served late - we were landing just as they were handing out the drinks."

Pros: "smooth flight"
Cons: "not a lot of leg room. Took a while to board."

Cons: "It was extremely hot on the plane. for the first 30 minutes there was no ac available and there was little to no help from the staff. I asked for water to cool myself down and ov waited about ten minutes to get it after hitting my help button multiple times. The flight attendants may have been overwhelmed with the requests as there were many just like me who struggled so they came off very rude. The plane was also not updated at all - not personal entertainment and once again, no ac/air for people to control."