Pros: "Very helpful in getting on board luggage stowed, attractive interior"
Cons: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Pros: "Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row."
Cons: "It would be better if the armrests went up."
Pros: "Their English, unlike US English, is a little hard to understand."
Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."
Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Pros: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Pros: "The entertainment was excellent and so was the food."
Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"
Cons: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Pros: "The crew was super courteous and nice."
Cons: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."
Pros: "Everything. Best service and great seat room."
Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Cons: "it was very cold"
Pros: "The crew, entertainment, and food were all great!"
Cons: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."
Pros: "vvery comfortable flight"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Pros: "Had premium economy and on such a short flight is luxury. Boarding via the stairs as it's an island was good. Crew are always great. PE is pretty comfy on NZ. This was a day flight so we didn't sleep. Food was great. Great range of entertainment options but can't wait for Wifi!"
Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."
Pros: "Technology viewing screens"
Cons: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "The service was very nice. The food was good. The entertainment choices were good as well."
Cons: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Pros: "The staff was incredible. Additionally I loved all the entertainment options."
Cons: "We missed our connection flight slightly due to the fact that we weren't able to connect our baggage to British Airways and that the flight came in late."
Pros: "Air New Zealand plane was newer and crew was helpful and gracious. Connection to Glasgow was a disaster mostly caused by our airline changing to British Airways to Glasgow. Because our LAX yo LHR flight arrived a bit late, we missed our flight to GLA and had to wait nine hours to get seats on another flight from LHR to GLA. No accomodations were made for us. We had to manage nine hours in LHR with a 4 year-old -- we had no other choice."
Cons: "Will never again fly Air New Zealand from LAX to GLA -- an annual route for us as we have family in Scotland."
Cons: "Economy was too squished. Hard to eat with people next to you."
Cons: "Couldn't check in online and book seats. That was a bummer."
Pros: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Pros: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"
Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."
Pros: "Seats, blankets, entertainment system and service was solid. Food was also good, not great, but included in fair which is nice. Cabin Crew were a delight."
Cons: "I needed to receive a boarding pass in person, could not receive a digital one before arriving at LAX."
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Pros: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Cons: "Food was horrible"
Pros: "Lost our baggage twice!"
Cons: "They lost my bag and the flight was delayed."
Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."
Pros: "Le confort des sièges, la propreté de l'avion, la gentillesse du personnel à bord."
Pros: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Pros: "Business class flat bed is proper flat with amazing bedding. Airline is professional but doesn't take themselves too seriously. There when you need them, no attitude when you request something."
Pros: "The food and service was great. The plane was clean and very nice."
Cons: "The infotainment system in my wife's seat 39J stopped working about half way through the flight."
Pros: "Service was excellent , food was very good. Comfortable. Flight."
Pros: "Food and entertainment were great. Crew was very nice."
Cons: "Sitting in between the economy sections meant everyone with a crying child should come stand by my seat until their baby stops crying."
Pros: "Overall good and comparable to other airlines I have flown in past."
Cons: "Consider adding a vegetarian meal for vegetarian passengers. It was not clear if veg meals can be ordered when booking a flight or when checking in."
Pros: "The flight was great"
Cons: "The changeover at LAX was horrible. The very worst of immigration. Had to clear immigration. The whole security thing. Took the full 2 hours. No time even for a coffee."
Given we were in Business Class having a Cheese Toastie as our main meal feels pretty mean.
Departed and arrived late, breakfast meal missed as fridge broke.
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
Pros: "Clean, roomy and peaceful flight"
Cons: "Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!"
Pros: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."
Pros: "quick flight. tasty snack"
Pros: "Good crew, efficient and pleasant"
Cons: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
Pros: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Pros: "Crew were great"
Cons: "Not enough toilets - always a queue. More leg room."
Pros: "Food and comfort of the seat"
Cons: "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."
Pros: "Keith the baby whisperer. Who took the babies one by one from there clueless mothers and stopped them crying and screaming. Kieth deserves his own commercial."
Cons: "The food and the seat comfort."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "The Qantas lounge in Singapore is very nice. Nothing special relative to some others like Cathay, but lots of showers and good food are the key for a stopover, and the Qantas Lounge has that. The meal options are better out of Singapore than coming in to Singapore, The "order ahead" breakfast concept, where you place your order for breakfast when you board has it pros and cons. The personal service is nice, but one needs to know almost 12 hours ahead of time what they feel like eating. Overall a positive, but for me, it's hard for me to anticipate my appetite. It was my first A380 flight (together with the Sydney - Singapore leg), and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful."
Cons: "Mostly an issue with security, two separate very long lines. The lines are marked priority and economy, but those are not adhered to. The seats in business class are not very comfortable. I feel like I had more comfortable seats 15 years ago on BA, and the world has come a long way since then. The planned upgrades are sorely needed."
Pros: "I’ve taken Qantas once before and it made my trip from the US ato AU so much more relaxing. I just took Qantas again and was even more blown away with everything. The crew members are extremely nice and are always present to help you with something you may need."
Cons: "nothing. all good things!"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "Entertainment Options"
Cons: "Confusion in boarding"
Cons: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."
Pros: "Comfortable seats, good food choices, great service."
Pros: "Excellent service and helpful staff."
Cons: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
Pros: "They provided much more than a seat. One of us was overcome with air sickness. The flight attendants provided all the help and comfort necessary to recover from sickness. They were indeed very helpful. We are very thankful and grateful for all the care they gave us during the flight."
Pros: "Overall experience was decent. Food, boarding and entertainment was top notch"
Cons: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("
Pros: "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
Pros: "The crew we're wonderful and very attentive."
Cons: "For being one of the longest flights in the world, there is little in the way if accommodations to make it any easier. The food was less than desirable and the seats not nearly as comfortable as they should be."
Cons: "entertainment screen on the back of the headrest was smaller than an ipad screen"
Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"
Cons: "We were unable to access the boarding area until about 15 min prior to the flight for some unknown reason. We were held in an "anteroom" area. The boarding process was a bit confused as a result."
Pros: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Cons: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."
Pros: "The 787 Premium economy"
Pros: "Cleanliness and comfort of plane, professionalism and courtesy of staff. Quiet, dark cabin allowed for restful trip."
Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."
Pros: "Once on the plane, the seats, meals and service was great"
Cons: "The lounge was horrible. Crowded, lack of choice for food and drink. Not even crisps available, just stodgy white bread sandwiches and some deep fried (frozen) samosas. Nothing in any way healthy, nothing meat free. The service was however a very high standard, but the staff only had what they had to work with. This flight is always full, so I don't understand why Qantas does not fix this problem."
Pros: "Service and food where good"
Cons: "The TV screen was not responsive and headphones outlet was mest up at both seats on each flight. When you plug in headphones you get only one speaker working or non at all. We couldn't injoy intertaiment consel at all."
Pros: "Great service and comfort"
Pros: "Great selection of entertainment. Good pillows."
Cons: "I had a flight Auckland-London, booked through Emirates but operated by Qantas. The flight got to London with a delay of 2 hours 20 min, because they made us wait 2 hours 20 min more than planned in Dubai, where incidentally all the other Emirates flights had no delay, only our Qantas one. This made me lose my next flight (to Luxembourg) and have to pay for a new flight and stay that night in London. Since I had booked them separately, no one helped or offered any compensation."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Pros: "Food is good and plenty Great entertainment selection Helpful crew"
Cons: "Seats are like most airlines, close tgether and not much leg room"
Cons: "Everything, my flight was delayed as a result of a mechanical problem. This resulted in missing my connecting flight. To make the story extremely short, qantas was not helpful or forthcoming with information regarding a way to get to my final destination. This left my wife and I stranded in a different countries airport for hours."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
Pros: "Entertainment and crew was good"
Cons: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."
Pros: "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
Cons: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Pros: "Prompt and efficient with helpful informative checkin (warned that luggage would probably need to be cleared and rechecked in Sydney). Reasonable choice of snacks (inc. crisps that were I think GF - same as in lounge)."
Cons: "BA (FF) lounge facilities at Tegel are pretty limited, but some reasonable snack choices (crisps, fruit, biscuits, ...)"
Pros: "The overall fought was great. The crew was amazing, especially since they had been up since at least midnight to get everything ready for us. They were cheerful and extremely kind."
Cons: "The only reason the food is not ranked lower is the great wrap we had when we boarded. But, the breakfast was just awful. To be fair, I have never had breakfast on a plane that I have enjoyed. But, word to the wise, skip the eggs and always go for the fruit!"
Cons: "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."