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The flight arrived late and i barely made my connection.

Well, the aircraft doesn’t have TV at the back of each seat.

That Thai Air let us use their business lounge since we arrived 9 hours before leaving.We were bus class with them

Cannot check your bags when in transit and go to your business lounge.

I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!

Clean, on time, professional crew.

I wish there were more bathrooms available for the economy class.

No comment

Good

Abritieng

Flight was smooth

As I was boarding my carry on was taken and stowed in checked baggage, when I moved toward my seat, I made a comment to my sister, that I didn't like this airline and the stewardess told me that I could get off! This was a private conversation number one and number 2 she could have asked if there was a problem, apologize and try to fix it. But Lorilies behavior was just rude! No wonder united is having passenger issues.

The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's.

lack of real breakfast and few drinks even in premium economy

The flight attendants were excellent. The dinner was similar to business class but the breakfast was just a slice of bread.

The leg room was too small and the seat did not recline enough to have a decent sleep.

Plane was nice and clean. Crew was pleasant and helpful.

All

Nothing

Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!

The orange juice. Good crew.

Magazine pocket had rubbish in it. The oat slice is too sticky even though it has a great taste.

Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue

No issues.

No complaints.

I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future

... Service was awful during the flight, and the second flight was delay for long time ....

Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!

I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous.

Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington.

Captain's sense of humor.

Queenstown/Christchurch: quick and easy. Air New Zealand does a good job.

All g.

The crew and plane was tops

It is very long, but that is no reflection on you.

I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient.

There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time.

I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!

Crew, hostesses, attitude, arriving earlier

Rice is terrible T_T. Everything else is fine fine fine

Good

Abritieng

The Directv would not work and the personal tablet entertainment was not available. Seats were extremely uncomfortable which was a disappointment paying extra for more leg room. Felt like a normal seat.

Nothing!

They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!

Flight was smooth

As I was boarding my carry on was taken and stowed in checked baggage, when I moved toward my seat, I made a comment to my sister, that I didn't like this airline and the stewardess told me that I could get off! This was a private conversation number one and number 2 she could have asked if there was a problem, apologize and try to fix it. But Lorilies behavior was just rude! No wonder united is having passenger issues.

Well, the aircraft doesn’t have TV at the back of each seat.

That Thai Air let us use their business lounge since we arrived 9 hours before leaving.We were bus class with them

Cannot check your bags when in transit and go to your business lounge.

Air China aircraft is very new and clean.

My flight from JFK to Beijing the crew members are very loud. When they speak, they are loud. Also the have tried 3 times to get flight attendants for service. They just ignore. Their announcement in English is really bad. I can barely understand anything.

Nothing!

I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!

Nothing!

They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!

Very friendly & accommodating crew. Pilot kept up informed. Personable disposition exuded across the board.

Nothing

The flight attendant's positive energy and the speed/smoothness of the flight

Being 6'6" on a super small plane is never too much fun

No comment

The flight attendant's positive energy and the speed/smoothness of the flight

Being 6'6" on a super small plane is never too much fun

Clean, on time, professional crew.

I wish there were more bathrooms available for the economy class.

Very friendly & accommodating crew. Pilot kept up informed. Personable disposition exuded across the board.

Nothing

Flight was smooth

As I was boarding my carry on was taken and stowed in checked baggage, when I moved toward my seat, I made a comment to my sister, that I didn't like this airline and the stewardess told me that I could get off! This was a private conversation number one and number 2 she could have asked if there was a problem, apologize and try to fix it. But Lorilies behavior was just rude! No wonder united is having passenger issues.

The Directv would not work and the personal tablet entertainment was not available. Seats were extremely uncomfortable which was a disappointment paying extra for more leg room. Felt like a normal seat.

No comment

Good timing flight even delay from denver due to snow/ice

The crew is not so much to mention because they don't do much in services, the seats are not comfortable for international long flight

The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it.

Entertainment system on the back of the seat

crew was inattentive. Asked for things and was told to wait until service which was over an hour away on two occasions.. Crew did not listen to questions. asked for more water handed the cup to the stewardess and they took it and never returned.

staff were wonderful

Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat

Crew blocked the seats in our row as we had a small child and they had the room... awesome!

Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!

The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it.

The flight attendant's positive energy and the speed/smoothness of the flight

Being 6'6" on a super small plane is never too much fun

The Directv would not work and the personal tablet entertainment was not available. Seats were extremely uncomfortable which was a disappointment paying extra for more leg room. Felt like a normal seat.

On time and efficient boarding

Really old plane, was freezing during the whole flight.

unable to move around, seat was stiff, stuffy in the rear of the plane,

Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!

It good.

Most crew very helpful. Great movie and music selection.

Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport.

The orange juice. Good crew.

Magazine pocket had rubbish in it. The oat slice is too sticky even though it has a great taste.

I liked your crew,as I am a wheel chair passenger,so they did a good job.

As I a pure vegetarian,the food was not all good.

Entertainment system on the back of the seat

crew was inattentive. Asked for things and was told to wait until service which was over an hour away on two occasions.. Crew did not listen to questions. asked for more water handed the cup to the stewardess and they took it and never returned.

staff were wonderful

Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat

Good timing flight even delay from denver due to snow/ice

The crew is not so much to mention because they don't do much in services, the seats are not comfortable for international long flight

The flight attendant's positive energy and the speed/smoothness of the flight

Being 6'6" on a super small plane is never too much fun

Nothing!

They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!

Flight was smooth

As I was boarding my carry on was taken and stowed in checked baggage, when I moved toward my seat, I made a comment to my sister, that I didn't like this airline and the stewardess told me that I could get off! This was a private conversation number one and number 2 she could have asked if there was a problem, apologize and try to fix it. But Lorilies behavior was just rude! No wonder united is having passenger issues.