10.0 Excellent29 Mar 2020
Pros: Helpful staff, attentive, and the car was great!Cons: I had an overall great experience!
4.4 Okay28 Dec 2019
Pros: Nice car but not enough explanation on how to operate the features of the car.Cons: Getting to the rental location was difficult, no clear direction on where and how to get a pick up. Everything is on an app. and that is a pain if you phone is no working well.
5.2 Okay23 Nov 2019
Cons: Please ensure that u add additional time to your booking in the beginning itself. They charged me for 2 whole additional days for returning the car about 3 hours late. Also, the Audi Q3 is not the best option for a long drive. The car hydroplaned massively on wet road conditions in upstate NY. Seat quality and ride quality left a whole lot to be desired. Overall, I’m extremely disappointed. Wouldn’t be recommending.
9.2 Excellent6 Oct 2019
Pros: The great Audi A5 and the quick/convenient pickup and drop off.Cons: The App is essential and I was only recommended to get it ahead of time. Tell the customer that it is required, so they will have all info loaded ahead of time.
9.6 Excellent15 Jul 2019
Pros: Staff was super friendly, helpful, and accommodating.Cons: The cost is high high, but it was expected. The pick-up spot gate was closed and there is no parking for those who come with a car.
3.6 Mediocre22 Sep 2018
Poor service at the pickup locationCons: Attendant at location was unprofessional, unhelpful, and rude enough that I opted to cancel my reservation and make other arrangements. I can't say anything about the vehicle itself since I was never in it.
4.0 Okay12 Jan 2018
Find employees that want to be therePros: Car was goodCons: Pickup - attendant was rude and abrasive when picking up. Drop off - extremely rude attendant when dropping off. The entire staff did not want to be there. I had to call an Uber backvto the airport bc there was no shuttle available. When I asked about the shuttle they brushed me off. I almost missed my flight and anniversary dinner bc of them
10.0 Excellent2 Jan 2018
Silvervar gets the silver medal!Pros: Great rate for a fantastic vehicle (Audi A4S), agent was friendly and helpful during the initial phase, text messaging service to remind me of drop-off was very effective absCons: The office was a mess, the initial app sign up wasn't clearly mentioned that had to be completed prior to picking up the vehicle, parking lot extremely tight
4.0 Okay27 Apr 2017
not what i expectedPros: Audi's Very kind woman working at the rental centerCons: waiting for the buss forever terrible rental center - horrible office car a bit tired after only 35000 miles definitely not a premium experience insane amount of money for insurance
2.0 Mediocre9 Apr 2017
not truthfulCons: I was able to reserve a car on line to drive from Manhattan to Cleveland. I even received a confirmation number. When we called to verify, we were then told that we could not have a car with a one way trip to Cleveland. I then received 2 texts and 2 phone calls requesting that I forward my information regarding the rental. During the last phone call, requesting "where I was" it was indeed clarified that I could not rent the car one way to Cleveland and the person on the line would just cancel the rental "for me". Really? It was confusing and frustrating.