Pros: "The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th"
Cons: "The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th"
Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!"
Cons: "I’m really not sure."
Pros: "The airline and staff appear to be friendly and efficient"
Cons: "Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult."
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."
Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Pros: "Their English, unlike US English, is a little hard to understand."
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Good comfort service"
Cons: "Hour and half taking off, many seats were unusable because of a chute malfunction"
Pros: "The boarding process was easy, less hassle no extra security with lot of hassle"
Cons: "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
Pros: "The crew was amazing. The food delicious snd the chairs comfortable."
Cons: "Didn’t receive my luggage."
Pros: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Cons: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."
Cons: "Plane was old seats are not what you expect for the cost and being supposedly business class"
Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Cons: "The seat space is a bit small， there is too less Chinese and Japanese movies to choose from."
Pros: "Food was good."
Cons: "I am tall so the seats a really a little close together. It was particularly bad when the person in front reclined full for a sleep."
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Cons: "You misled people not telling I have to pay for luggage"
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Pros: "We were able to get to our destination safely without incident. Plenty of space for overhead baggage."
Cons: "The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too."
Cons: "No music or movies offered on this flight that was 5 hours long"
Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Pros: "Crew was great, and we landed early."
Cons: "My headphone and USB jack did not work so I wasn't able to use the entertainment like I had wanted."
Pros: "Seats were comfortable. Did not cramp anywhere entire flight. Great air vent control."
Cons: "Boarding was weird. Many Passengers in the last rows put their bags up by row 20 so that made boarding and disembarking slower and harder as we had to go forward extra rows to use the back empty bins and then fight against traffic to get back to our seats. Passing bags up when leaving or waiting to"
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat"
Cons: "To fly in another airline.... United ? No way what a lack of empathy.... never again"
Cons: "May be better food choices. Overall I was happy with the flight!"
Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"
Pros: "The flight attendants were polite, helpful and super patient with our kids."
Pros: "Employees was very nice"
Cons: "Tv on the seat should be able to turn it off"
Pros: "Check in was easy, no hassle. No lines"
Cons: "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."
Pros: "Comfortable seats enough legg space and courteous crew land and inflight"
Cons: "No food for a 4 hour flight is torture .. no entertaiment was also unexpected"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."
Pros: "I like that we had Direct TV."
Cons: "I didn't like that we had to pay extra for more channels."