The assistance we received and the flight itself was wonderful. We will fly with LATAM airlines again, in the future.
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
It was a long and boring flight with no entertainment and no meal only a drink and very bad bag of chips
The crew was amazing. The best in the last times. Great group of people.
On time. At least they offer a drink and a small snack. Plane was clean
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Plane was delayed for 3 hours, due to situation within aa control. Information was shared poorly. We sat on tarmac for over 40 minutes after the 3 hour delay.
Take this flight regularly. Every single week same thing. Departure delayed. Make up some time in the air. Land at ORD and then wait for gate in "L" concourse Terminal 3 for 30-40 min-which yields a very delayed final arrival. Plus I get to taxi around and see every runway and drive over the bridge (IFKYK) over the expressway 2-4 times in most cases. Change the sched of incoming plane/work with FAA to improve traffic flow at ORD/change the timing of these flights. Whatever it takes. But do better.
Had to wait for a gate for a long time, then waited on the run way for a long time before leaving. The actual flights part was good.
We left at 1030 am pacific from LA and supposed to land at 7 pm Eastern in NY. They made a detour, stopped in Philadelphia and didn’t land till 1130 PM Eastern!!! Worst flight experience with no pilot communication with no explanation as to what was going on. Everyone was very frustrated to say the least.
We were upgraded to Business Class. So comfortable with great service and food options
Overall fine, but the delay was annoying and the reasons for the delay were not communicated. The crew on board were phenomenal!
Update.us on flight information in a more timely manner. Don’t say we are boarding on time ten minutes before the boarding time when the aircraft isn’t arriving for another forty minutes.
The meals were mediocre and the alcohol selection was poor.
A much better flight than our previous. The flight attendant took care of us and regularly checked in to see if we needed anything. Brought us drinks prior to the departure and then a couple more times. Totally makes the difference in how you travel when the crew is checking on their passengers. Great job on this leg of our trip.
Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.
