Las Vegas Car Hire

Cons: N/a

Cons: WISH IT HAD MORE POWER

Cons: Car was dirty. Couldn’t get a receipt on drop-off because system was down!

Cons: On return, 1:30 hrs before drop of time (1630), 45 mins before our agreed time to allow hotel drop off,we discovered the Enterprise office had closed at 1500. The key drop stated that renters were responsible for the vehicle until office open time (in 3 days time - 27 Dec). The representative at the Enterprise customer service line was completely unhelpful - the liability for the vehicle in an unsecured parking area beside the Enterprise office remained mine according to company policy(!) even though Enterprise had given me a contract until 6pm (the declared closing time) and a promise of a hotel drop off at 1715. I had arrived early at the offices at 1630 to ensure this could be effected. A query regarding whether I could continue use of the vehicle if I chose to use it to get back to my hotel and park it at the hotel car park without further charge could not be answered - this was a local office matter (!) as was the broken promise of assisting my wife and I with a ride back to the hotel. I was left with a 45 min walk back to the hotel with luggage. I refused to accept liability for the vehicle but it was repeated to me that I would be responsible until the office opened again on 27 Dec as per company policy. I am disgusted with the lack of customer focus by Enterprise, both by the local office and their national Customer Service help-line. Notwithstanding the fact that it is Christmas Eve, they are a service industry and should never close their offices early without at least contacting their customers beforehand and making alternative arrangements. Enterprise broke their Customer Agreement with me - I fail to see how in this circumstance they can expect me to be liable for their vehicle if they are unable or unwilling to wait until it is due back as per their contract. I trust nothing will happen to the vehicle in the next 2 days, but this is their risk not mine. Sorry Enterprise, but you’ve lost a previously satisfied customer...

Cons: I forgot to ask for credit for the Uber ride to their offic. Though she had said they would credit me. My fault!!

Cons: Fees were a bit confusing, deposit not clear that will be refunded later. Overall an excellent car and rental experience plus employees were polite and helpful..

Cons: little underpowered car

Cons: Was not expecting a Subaru as a premium car. Was hoping for more, but it grew on me.

Cons: Lack of power on the vehicle, but that certainly isn't Thrifty's fault.

Cons: It took us an hour to pick up car with only 4 customers in front of us. Only two folks were helping customers, three others sitting at their desks and chatting.

Cons: Hard to find the car rental, hard to find the entrance and it is quite far from the airport.

Cons: The sales representative at Las Vegas airport essentially told me false information to hard sell insurance. She told me that Nevada does not accept credit card's damage waiver coverage, unlike other states. I thought this was weird and asked her to confirm - she rudely said, yes you can see it right there on the info sheet (on that sheet it says "Your credit card insurance MAY not cover...". She has told customers before and after me that Nevada was exceptional in requiring special insurance. I called the credit card company and confirmed what she said wasn't true. I then asked to talk to her supervisor, and she just asked me to wait without calling him. I waited for 15 minutes and made a fuss, and finally her colleagues called the supervisor who came in 5 minutes.

Cons: Nothing It was reslly nicewonderfull

Cons: Very bad experience with Thrifty. I booked a Jeep for 950$. When picking the car, I had to take an insurance known by me. However I had to take a very expensive insurance (for foreigners). In total I paid 2400$ impacting my holiday. I’m very disappointed and will never work with you and Thrifty

Cons: Had to wait over an hour to pickup went to different company

Cons: They didn't give me the promised vehicle

Cons: Well, since Thrifty had no cars and had an "I don't care" attitude, the entire experience was bad. I was not the only one...they didn't have a car for anyone with a reservation or not. They suggested I take a cab to my hotel and then come back the next day. My Hotel was 3 hours away so not possible. I ended up having to go to Budget and pay 3 times the amount. FALSE ADVERTISING THRIFTY. I could have saved over $100 by going with someone else to begin with. I thought I could trust going thru Kayak but I was baited and switched and it cost me...MY MISTAKE. Fool me once....

Cons: I booked a standard size car but the I discussed it with a staff of payless and got a alternative, which was Mazda 5. The car has lots of scratch. I need to check all the points in the inspection sheet prior to taking over. Car's condition is old fashioned. Tier has lots of wear as well.

Cons: I distinctly told the counter person that I wanted no additional insurance and when given the contract to initial and sign questioned that the total was different from what I had expected. I was told that the high total was because there billing system assumed I was bringing the car back empty. This still didn't seem right but as their printer was out of ink and the contract mostly unreadable anyway I let it slide. When I went out to the lot to pick up the car, I was told by the guy there that I didn't need to inspect the car for damages as I had opted for the extra insurance coverage. At this point I had the contract rewritten to get rid of the extra insurance which I believe Payless counter person had intentionally added to my contract and then lied about. Payless is owned by Avis who had tried to pull the same thing over on me less than a month earlier. Avis/Payless has apparently decided that sneakily up grading the insurance coverage on peoples' contracts is an acceptable way to increase their profits several hundred percent on a rental. This has to stop.

Cons: Very long wait (60-90 min.) at pick-up, employees made no effort to speed up the process. In fact a couple in front of us, had been helped and were waiting at the counter, when the associate helping them disappeared. They asked the associate helping us where he went, he replied, "he's probably in the back and not coming back out because you were filming the transaction with your phone." Also the price of the total car was twice as much as we expected. When I had reserved the car online with Kayak, it quoted us around $220, however the total ended up being $423. Would have never rented the car if I had known what the actual price would have been with all the hidden fees.

Cons: The car was barebones

Cons: Never rented the car. Went to a different company. The line at the airport at Payless was over an hour long.

Cons: Someone wrote wrong mileage on paper so when we returned the car the mileage showed less than the mileage at rental time. This wasted 45 minutes and delayed us in getting to the airport. We were sent upstairs to stand in line. They then sent us down below. Then they asked for extra money for upgrade but we didn't pay since we never asked for an upgrade.

Cons: The pick up process was a mess. They were out of cars, but had at least 50 people waiting in line with a reservation. It took an hour and a half to get through the line and get a car. If you are going to offer a low price for your rental, make sure you have cars available. Terrible experience.

Cons: Rental attendant was rude and car had several physical damages.

Cons: Payless Las Vegas Airport: I had a simple question as to my ability to drive a Payless Las Vegas Airport Rental car into Colorado ... called the phone number 2,000 times ( at a minimum) ... always got a busy signal. BS operation; BS customer service. Cancelled the reservation and went to a reputable car rental operation. I finally got thru to someone at another Payless location who advised that the Payless Las Vegas Airport is not a corporate store ... it is a franchise store and the owner does not want his/her cars in Colorado ... no reason given. BUT ... that does not excuse the shitty customer service.

Cons: Waited 30 minutes in the pick up line. The person in the garage was not very helpful. He just pointed in some direction as to where the car was. It had a very different key and no one explained that.

Cons: Everything. Waited 2 hours for our car. Then they said they don't have that car so we have to have a different one. Also other people in the queue were also complaining.

Cons: everyting about the experience

Cons: We were asked to pay $160 dollars for sat nav when we thought we'd already paid for it in the uk!

Cons: 90 minute wait in line at counter started with 5 staff working at 16 kiosks, 4 left and 1 came and went with 40-50 people standing in line I will never rent from Dollar again

Cons: Bought gas the night before returning car $7.50..........was charged $13.99 upon returning car WITHOUT said gas receipt. Never was told when picking up car that I would need one

Cons: They trick you and you end up Paying double Plus made me go up and down 3 times with luggage because there were no cars at the lots they told me to choose from. The worst costumer service DO NOT RENT FROM THEM!!!

Cons: We reserved a 5 passenger car- were given a hatchback (small)-maybe holds 4 people. When this was mentioned to agent she smiled and said "it has 5 seatbelts.

Cons: Bad Customer service and unexpected costs and scheme to rip off tourist at both pick up and drop off depots

Cons: There is no way to contact them directly to ask a question once I had the car. And do not keep it a extra few hours because they will charge you double what you were quoted. The cheap always comes out expensive

Cons: Beware of hidden fees, such as to add another driver. Really? The rep kept trying to pressure us to upgrade the rental for an extra $30/day! Had to reiterate my firm "No." several times. Also the car smelled horrible! Smelled like someone lived in there for a week. They didn't even try to clean the car or cover the smell. Thank God we only rented the car for a few hours for one day. Think I will sick with Enterprise for all future rentals. Pay the extra money & stay far away from Advantage.

Cons: The car was dirty when i picked it up. Looked like it had been through a mud bath. When picking up cars in Las Vegas expect them to smell of smoke because of the casinos. Wish the cleaners could use a cloaking product to get rid of the smoke smell. Febreeze please.

Cons: Car was not very clean up upon pick up. They did not give us a choice of car...just pre-assigned us one. Also, added additional driver, but was not advised of the hefty charge per day. That's on me, but it would be nice as a courtesy to advise customer at the time of contract agreement.

Cons: When I was picking up the car, the lady on the counter had a bad attitude. First of all, she was talking as if she was whispering so I had to ask to repeat everything. Then, she was rolling her eyes every time I asked her to repeat.

Cons: Everytime I use this company, they lie and give you the hard sell for insurance. It is to the point where I will use another company even if it is more expensive!!!!

Cons: The price was not as advertised and just ridiculous. I pre-payed for the cost of the rental, 125 bucks. Then after deducting 125 from one card I get charged the full price of the rental, taxes and insurance on another card, bringing the total to almost $600. The total cost in my receipt was $367 for a car I already paid 125 for weeks ago. How you go from 125 to rent a car to adding an extra 250 in taxes, and fees?!?

Cons: Suggested insurance without telling it was optional. Also suggested an upgrade but did not offer all options. I believe there was a cheaper option available.

Cons: Pushy sales people at the counter, trying to con you into buying insurance you probably already have. Didn't tell me Road side assistance was optional, so when battery died, had to pay out of pocket to get a jump. Wont do business with them again.

Cons: I was given a car at night which had major body damage and I had to be the one to note this on their "walk around the car" form. I was exhausted from a late night flight and had I not looked at the car and noted this, they may very well have tried to pin a multiple thousand dollar damage claim on me. I called customer service the next day to report this and I was told someone would call back, but no one ever did. I called the following day and was placed on terminal hold. When I returned the car, the person noting the miles had a very poor attitude when I conveyed the saga....he could care less. a TERRIBLE experience and I will never use Advantage again.

Cons: Did not like the extra cost of transferring from one site to another Hertz site. Pick up bus only takes you to one Hertz drop off center. Have to pay more attention to which place to go next time. Purhapes it directions should be included in confirmation notice.

Cons: Number of cars that were reserved wasn't more than what was on hand. Almost received a smaller car than I reserved but they found another car but I had to wait for it to be cleaned.

Cons: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!

Cons: My reservation was sent to a resort in Sumerlin instead of McCarren. Airport . The clerk at Hertz refused to transfer the order and so did customer service at Hertz. They were only willing to charge me $440 for the mistake. The clerk in Sumerlin told me to take a cab, it took 45 minutes and when we got there he had another Kayak customer the exact same thing happened too. I would like at least to be compensated for the cab fare. Not to mention the 2.5 hours I missed of my business conference

Cons: Too much wait Cars were not available Car was not clean Reception person was trying to force us to get insurance

Cons: we had to cancel and we were charged 50.00.we canceled three weeks ago!!!

Cons: The car we received was a smaller class than we paid for. We had to scour 2 lots looking for the car. When we went back in to let them know we couldn't find the car, the employee was nowhere to be found. We needed help from the valet at the hotel to help us locate the car which was not where we were told it would be nor the car that we were told we were getting. The car was dirty (outside) and had low tire pressure on all 4 tires. Since we needed to get on the road and got the car later than our reservation was supposed to be for due to employee showing up late and having to search for the car, we couldn't wait any longer. Over the next 2 days, we left 3 messages and not one phone call back. We spent the following day trying to resolve the situation, losing a day of our vacation. Finally talked to someone at the location where we picked up the car and she told us we would be responsible if anything was wrong with the tires and for us to find another location with the car we actually paid for. We spent about 4 hours on the phone with all locations in the Denver area along with the headquarters and no one was able to help us. Finally getting a hold of the hotel where we rented the car (not affiliated with rental company) they connected me to the manager of that branch. He told us he would credit us for the difference between the class we paid for and the one we received. At this time we realized the tires were just low on air as we filled the up and they were holding the air. He also told us we would get a gift certificate when we returned the car for their mistake and not to worry about filling the car back up with gas. Upon returning the car, we had to return it approximately 2 hours earlier than we scheduled to have it because the branch was closing. We arrived, no gift certificate waiting for us. I had to ask for it. He told me there was a refund of $75 pending. Again, no inspection upon returning the car. Waiting several days, still no refund on our card. I called the manager. He didn't remember any of our previous conversations and told me he never authorized a $75 credit to our account. I explained that his employee was the one who told me this. He said he didn't know where he got that information from. He also told me he was not going to credit me anything because it was only one class lower and not enough of a difference. I explained that the gift certificate wasn't even there and I had to ask for it. He said the employee must have forgotten but he told him. Needless to say, I have a gift certificate I'm not going to use because for one, we rarely rent cars and it's only good for a year and two, I wouldn't use them again. He still refused to give me the money back from giving us the wrong size car.

Cons: Our car wasn't ready when we got there. At first we were told we wouldn't even be getting the convertible that we asked for because both of the vehicles they had were due for maintenance and dirty. Finally the guy helping us went out to check them and after waiting for 45 from our original pickup time so that they could clean it, we were able to get the car we had reserved. It was a pleasant experience from that point forward but I was not impressed with them not having a car ready that had been reserved with 24 hours notice.

Cons: I had a very difficult time finding a drop off place. I spent several hours to locate the place. They did not have a sign out side at all.Then I finally fund the Budget desk that was inside one of the hotel . Receptionist was not friendly at all.

Cons: The only complaint I have is that the vehicle hadn’t been completely cleaned when I picked it up. There was trash in the back seat pocket and soda stains on the inside of the back doors.

Cons: I did not like how it allowed us to book and confirm our reservation then when we go.. there’s no cars avaible.. at any location. Disappointed.

Cons: all was well

Cons: i was just a few miles over the local 15 or 19 charge for around town and it just sucks I got charged for a whole tank.. I feel like I got ripped off. If i known i was going to get charged for a whole tank I would have filled it myself.

Cons: I was surprised to find that the gas tank was not full and only noticed a mile away from the rental location. Probably two gallons less than full. Not worth the time and hassle to go back to the car rental location.

Cons: Second time using budget, both times they have been short staffed resulting in a long wait to pick up the car. They try too hard to sell additional coverage.

Cons: The customer service was very unprofessional. Joshua Lum, was who I dealt with. After getting emotional about his explanation of why my 3rd party insurance provider was useless, I'm pretty certain he wrongfully charged me $90.34. I would like a Budget representative to call me tomorrow at 801-244-2826. Thanks, Jeremy

Cons: Altima model was unavailable as reserved. Loaned car had no license plate; not even a temporary one which is a bit disconcerting

Cons: Thought the second bus to get there and back from the other rental car location would be a pain but it went pretty smooth! Might need more people at check in to help eleviate the wait to pick up the car next time.

Cons: The car was older and had a lot of miles on it thus having some wear and tear in the interior and exterior.

Cons: I was told Kayak sent the wrong information and I was going to get a compact SUV when I had purchased an Equinox or similar type vehicle. FOX said they no longer carry that and that I would have to pay more for a larger vehicle. I complained and got the manager.

Cons: The pick up and drop location is far away from the other car rental companies which means one needs to budget at least additional 30 minutes for transport. The rental office was under staffed and even with a Q of just 4 people in front for pickup it took me more than 45 minutes for pickup. The copier ran out of papers and the POS machines were extremely slow.

Cons: Sneakyness. Car was dirty. Compulsory insurance not included in original quote, minimum $30 extra/day. The attendant promised us that we have three hours grace to bring car back late, then we got charged per hour for bringing car back 2 hours late. The rental cental is far from airport and service is slow. Rather stick to the car rental brands you know!

Cons: The uncertainty at pick-up and droopy.

Cons: Slow slow line rental car process extremely drawn out two shuttles to get to rental car facility had to figure it out nothing in the website makes that detail about two shuttle trip and took over 35 min to get my car there were other cars available two convertible camaros but made me wait for dirty dirty convertible mustang poorly cleaned water spots not dried off sad operation I guess you get what you pay for Fox operation in Vegas needs a lot of help !!!!!

Cons: Riding in TWO shuttles

Cons: The young man checking us out a 7 am was rude. The Van to the airport car rental center left without coming inside to see if anyone needed a ride. He was kind enough to return and pick us up however once he was called and informed he had left without us. The van driver was very nice. Don't use this place if you have tight connections. It is a 2 stop journey from the airport.

Cons: I will never do business with this company. Customer Service lady was pleasant but office was very hectic with absolutely no organization. Vehicle and rate originally quoted was different when I presented credit card. I cancelled rental and walked out the door. I went with another more reputable company

Cons: Didn't have the convertible I had reserved three months before the pick up. Gave me a full size car and charged me same price that I reserved the covertable for. They try to scam you with the pre purchased full option. I returned the car full and declined the fuel purchase option but I was still charged 57 bucks for it even though the car was full

Cons: When we picked up car in Las Vegas and indicated that we would be driving all around National Parks and Death Valley the staff told us not to worry about the tire pressure light (which was supposed to be incorrect). Turned out it was correct. They hadn't bothered to put air in. Also, drop off and pick up is not at the airport as indicated. You must get on a bus with all of your baggage, to just get to the car rental facility about 15 mins away. Need to know the schedules otherwise you could miss a plane.

Cons: Not only was the rental location offsite from where the car rental hub is in Las Vegas, it's in a shady back room of a travel agency. The shuttle never came to pick us up so we had to take a cab to the rental location. I originally purchased the rental insurance knowing that my personal insurance policy covered the rental, but I thought double coverage for only $18, better safe than sorry. The guy at the counter tried to upsell everything without telling you there was additional cost behind it. He also informed me that the additional trip insurance didn't cover liability. So he made me provide proof of my personal insurance, which that covered. Then he told me both insurances didn't cover loss of vehicle so I would have to pay an additional $19 for that coverage. Additionally there was $25 worth of taxes and surcharges added to the rental total. So what started as a $44 rental, ballooned into nearly $100 ripoff. When returning the car we waited in line for 15 minutes for customer service only to find out the area to return the vehicle was in a different location, the only sign that directed where to return was knocked over in some bushes. After the drop off we hopped in the shuttle to take us back to the hotel only to find out they only drop off to the airport, so we had to get out halfway and Uber back. This company has poor communication and terrible customer service. Do yourself a favor and spend a bit more to avoid all the hassle.

Cons: I like nothing about this place!! The cars are old , filthy and damaged. The website they use and the cars they offer are not the same. BEWARE don't use Ace car rental!!

Cons: Shady location way off strip

Cons: I didn't like their policy to insist that I needed to pay for a 3rd party liabilty insurance, since I had that because of renting with American Express. When I was unable to find the insurance rules in english (having to use my own internet, because they refused to share their wifi), I was denied the car. I had waited in their office for 2 hours in vain. This after a 28 hour trip, just didn't sit well with me. In the end, they agreed to book a car for me online, through another car rental company. So back on the shuttle to that location. A genuinly aggrevating experience.

Cons: The ACE location is somewhat remote and getting there was a little too time consuming. Also, I was clear with the agent who handled the rental that I wanted to decline all coverage. I'd even brought a copy of my auto policy details to prove that I didn't need any. But she kept pushing their coverage again and again until I insisted more forcefully that I was not interested. I saved some money by using ACE but I would think twice before booking with them again, at least at LAS.

Cons: When we arrived in Vegas, a company named Economy had taken them over and moved them to a different address. It quite odd.

Cons: Extra money for age under 25

Cons: None

Cons: The check in process was awful. The computer would not take the cards, the employee had the same problem. The process took over 35 minutes.

Cons: Agent was too aggressive on the up-sells. Agent was very pushy and almost insisted that I purchase the re-fuel option. Very weird.

Cons: While upselling the car, I requested return location to changed to LAX from Buebank. Sales person John tried doing so but his system hanged. He confirmed that I can call the customer care and get it changed for free. Upgrading to a different option was conditional based on change of return location. As I was holding the line, I trusted his words. However when I called the customer service, they refused to honor there promise made by their sales staff. I spent 40 mins over 4 phone calls and they were first in denial and later adopted accusatory tone. Bottom line - they don't mean what they say.

Cons: To return the car it was a problem finding the place..ur shuttle doesn't works ontime

Cons: The price paid for the Avis rental was more than triple the price quoted on the Kayak website. I had also paid for Rental Car Damage Protection on the Kayak website but was told by Avis that this was completely separate and they did not consider it any form of insurance for their car and so, also had to pay extra for this.

Cons: No windshield wiper fluid, check engine light and filthy windshield and rear view mirrors.

Cons: I rent only for 6 hours. And paid $260.... that is a lot

Cons: pick up service attendant was not knowledgable on the material and really tried to push unwanted upgrades on me

Cons: I got screwed on your gas fill up policy. I'm not happy and I will tell all that I can about it, including any and all social media I can get to.

Cons: They told me one final price and they charged me too much!!!

Cons: When I got to the counter the lady simply said we have no cars, should not have let you make a reservation. "How am I going to give you a car when I dont have cars to give to the people that reserved months ago". Do you really want to go through this when you arrive at a location after hours on a plane? I'd say give your hard earned money to someone else from the Get-Go.