Las Vegas Car Hire

Cons: That we had to leave it back

Cons: Waited 30 minutes in the pick up line. The person in the garage was not very helpful. He just pointed in some direction as to where the car was. It had a very different key and no one explained that.

Cons: Everything. Waited 2 hours for our car. Then they said they don't have that car so we have to have a different one. Also other people in the queue were also complaining.

Cons: everyting about the experience

Cons: We were asked to pay $160 dollars for sat nav when we thought we'd already paid for it in the uk!

Cons: 90 minute wait in line at counter started with 5 staff working at 16 kiosks, 4 left and 1 came and went with 40-50 people standing in line I will never rent from Dollar again

Cons: Bought gas the night before returning car $7.50..........was charged $13.99 upon returning car WITHOUT said gas receipt. Never was told when picking up car that I would need one

Cons: They trick you and you end up Paying double Plus made me go up and down 3 times with luggage because there were no cars at the lots they told me to choose from. The worst costumer service DO NOT RENT FROM THEM!!!

Cons: We reserved a 5 passenger car- were given a hatchback (small)-maybe holds 4 people. When this was mentioned to agent she smiled and said "it has 5 seatbelts.

Cons: Thought the second bus to get there and back from the other rental car location would be a pain but it went pretty smooth! Might need more people at check in to help eleviate the wait to pick up the car next time.

Cons: The car was older and had a lot of miles on it thus having some wear and tear in the interior and exterior.

Cons: I was told Kayak sent the wrong information and I was going to get a compact SUV when I had purchased an Equinox or similar type vehicle. FOX said they no longer carry that and that I would have to pay more for a larger vehicle. I complained and got the manager.

Cons: The pick up and drop location is far away from the other car rental companies which means one needs to budget at least additional 30 minutes for transport. The rental office was under staffed and even with a Q of just 4 people in front for pickup it took me more than 45 minutes for pickup. The copier ran out of papers and the POS machines were extremely slow.

Cons: Sneakyness. Car was dirty. Compulsory insurance not included in original quote, minimum $30 extra/day. The attendant promised us that we have three hours grace to bring car back late, then we got charged per hour for bringing car back 2 hours late. The rental cental is far from airport and service is slow. Rather stick to the car rental brands you know!

Cons: The uncertainty at pick-up and droopy.

Cons: Slow slow line rental car process extremely drawn out two shuttles to get to rental car facility had to figure it out nothing in the website makes that detail about two shuttle trip and took over 35 min to get my car there were other cars available two convertible camaros but made me wait for dirty dirty convertible mustang poorly cleaned water spots not dried off sad operation I guess you get what you pay for Fox operation in Vegas needs a lot of help !!!!!

Cons: Riding in TWO shuttles

Cons: I booked a standard size car but the I discussed it with a staff of payless and got a alternative, which was Mazda 5. The car has lots of scratch. I need to check all the points in the inspection sheet prior to taking over. Car's condition is old fashioned. Tier has lots of wear as well.

Cons: I distinctly told the counter person that I wanted no additional insurance and when given the contract to initial and sign questioned that the total was different from what I had expected. I was told that the high total was because there billing system assumed I was bringing the car back empty. This still didn't seem right but as their printer was out of ink and the contract mostly unreadable anyway I let it slide. When I went out to the lot to pick up the car, I was told by the guy there that I didn't need to inspect the car for damages as I had opted for the extra insurance coverage. At this point I had the contract rewritten to get rid of the extra insurance which I believe Payless counter person had intentionally added to my contract and then lied about. Payless is owned by Avis who had tried to pull the same thing over on me less than a month earlier. Avis/Payless has apparently decided that sneakily up grading the insurance coverage on peoples' contracts is an acceptable way to increase their profits several hundred percent on a rental. This has to stop.

Cons: Very long wait (60-90 min.) at pick-up, employees made no effort to speed up the process. In fact a couple in front of us, had been helped and were waiting at the counter, when the associate helping them disappeared. They asked the associate helping us where he went, he replied, "he's probably in the back and not coming back out because you were filming the transaction with your phone." Also the price of the total car was twice as much as we expected. When I had reserved the car online with Kayak, it quoted us around $220, however the total ended up being $423. Would have never rented the car if I had known what the actual price would have been with all the hidden fees.

Cons: The car was barebones

Cons: Never rented the car. Went to a different company. The line at the airport at Payless was over an hour long.

Cons: Someone wrote wrong mileage on paper so when we returned the car the mileage showed less than the mileage at rental time. This wasted 45 minutes and delayed us in getting to the airport. We were sent upstairs to stand in line. They then sent us down below. Then they asked for extra money for upgrade but we didn't pay since we never asked for an upgrade.

Cons: The pick up process was a mess. They were out of cars, but had at least 50 people waiting in line with a reservation. It took an hour and a half to get through the line and get a car. If you are going to offer a low price for your rental, make sure you have cars available. Terrible experience.

Cons: I didn't request their insurance (as already bought it with KAYAK) but they charged me anyways, so it ended up to be more expensive the insurance than the car rental itself! Then on top of things they charge 50 bucks for the prepaid gas... more than a full tank. Of course I filled up the gas myself. In general this was a very mediocre rental experience, I'll stay away from Payless in the future. They should call it Paymore.

Cons: Number of cars that were reserved wasn't more than what was on hand. Almost received a smaller car than I reserved but they found another car but I had to wait for it to be cleaned.

Cons: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!

Cons: My reservation was sent to a resort in Sumerlin instead of McCarren. Airport . The clerk at Hertz refused to transfer the order and so did customer service at Hertz. They were only willing to charge me $440 for the mistake. The clerk in Sumerlin told me to take a cab, it took 45 minutes and when we got there he had another Kayak customer the exact same thing happened too. I would like at least to be compensated for the cab fare. Not to mention the 2.5 hours I missed of my business conference

Cons: Too much wait Cars were not available Car was not clean Reception person was trying to force us to get insurance

Cons: we had to cancel and we were charged 50.00.we canceled three weeks ago!!!

Cons: That they tried to sell us insurance at the pickup desk although we had already taken out the insurance with you. The clerk said it was probably invalid as it was with a German company and making claims could be complicated! All hire cars seem to try this on as we have experienced this with other companies - very annoying.

Cons: The car seemed to have trouble picking up speed. It wasn't the smoothest ride but that's ok

Cons: Our car wasn't ready when we got there. At first we were told we wouldn't even be getting the convertible that we asked for because both of the vehicles they had were due for maintenance and dirty. Finally the guy helping us went out to check them and after waiting for 45 from our original pickup time so that they could clean it, we were able to get the car we had reserved. It was a pleasant experience from that point forward but I was not impressed with them not having a car ready that had been reserved with 24 hours notice.

Cons: I had a very difficult time finding a drop off place. I spent several hours to locate the place. They did not have a sign out side at all.Then I finally fund the Budget desk that was inside one of the hotel . Receptionist was not friendly at all.

Cons: all was well

Cons: i was just a few miles over the local 15 or 19 charge for around town and it just sucks I got charged for a whole tank.. I feel like I got ripped off. If i known i was going to get charged for a whole tank I would have filled it myself.

Cons: I was surprised to find that the gas tank was not full and only noticed a mile away from the rental location. Probably two gallons less than full. Not worth the time and hassle to go back to the car rental location.

Cons: Poorly maintained, and bargain cheap car. Power locks should be a minimum on rental cars in the 1st world.

Cons: The car was noisy when driving. Seats had stains. Smell of covered up cigarette smoke. Not as much visibility as I'm used to.

Cons: The car was not cleaned, there were wrappers, left over gum in both the side pockets, beef jerky in a bag in the center counsel, receipts everywhere and In N Out straws in the center counsel. I also requested an SUV and was told I would have a Ford Edge or similar. I specifically requested this, as I was traveling with 3 college football players. Unfortunately, they gave me a Chevy Captiva, which had zero leg room and was very uncomfortable, the entire trip. I also did not appreciate the service provided at the counter. I always purchase insurance and was intending to buy LDW, however the rep insisted on going over them 10x's over and making rude remarks and providing terrible alternative analogies, if I were not to purchase the insurance. The only good part was dropping it off, I got out, he scanned it, I got a receipt.

Cons: Nothing.

Cons: Bad service . I only rent a car for $300 and had to talk and argue with them for one hour and we had to wait so long.

Cons: N/a

Cons: WISH IT HAD MORE POWER

Cons: The car wasn't ready, they tried to give me a car someone else was dropping off (to pick up a different car because the ac stopped working) and when I dropped it off, they wouldn't take me to the airport. The car was dinged up and scratched they did a horrendous job cleaning it and the gas tank was only 1/4 full

Cons: See above

Cons: I was told that i could drop my vehicle off after hours and take an Uber to the airport...however when i got there, there was a sign that said "No after hours drop off." Good thing i left early to the airport and had time to spare because i had to drop my car off at another location.

Cons: I had no reservation at the enterprise location I went to. Then then I got charged 4 times the amount that kayak said I was gonna. Not cool.

Cons: We got unlucky with the agent that helped us. Told her we'd be returning by 8 pm. She said ok but never informed us that the office closes at 5 pm and there's a sign that said no after hour drop off. Luckily for us another employee name DJ happened to be there and helped us. All is good now but the original agent seemed like she wasn't all there during the rental process.

Cons: Lack of power on the vehicle, but that certainly isn't Thrifty's fault.

Cons: It took us an hour to pick up car with only 4 customers in front of us. Only two folks were helping customers, three others sitting at their desks and chatting.

Cons: Hard to find the car rental, hard to find the entrance and it is quite far from the airport.

Cons: The sales representative at Las Vegas airport essentially told me false information to hard sell insurance. She told me that Nevada does not accept credit card's damage waiver coverage, unlike other states. I thought this was weird and asked her to confirm - she rudely said, yes you can see it right there on the info sheet (on that sheet it says "Your credit card insurance MAY not cover...". She has told customers before and after me that Nevada was exceptional in requiring special insurance. I called the credit card company and confirmed what she said wasn't true. I then asked to talk to her supervisor, and she just asked me to wait without calling him. I waited for 15 minutes and made a fuss, and finally her colleagues called the supervisor who came in 5 minutes.

Cons: Nothing It was reslly nicewonderfull

Cons: Had to wait over an hour to pickup went to different company

Cons: They didn't give me the promised vehicle

Cons: Well, since Thrifty had no cars and had an "I don't care" attitude, the entire experience was bad. I was not the only one...they didn't have a car for anyone with a reservation or not. They suggested I take a cab to my hotel and then come back the next day. My Hotel was 3 hours away so not possible. I ended up having to go to Budget and pay 3 times the amount. FALSE ADVERTISING THRIFTY. I could have saved over $100 by going with someone else to begin with. I thought I could trust going thru Kayak but I was baited and switched and it cost me...MY MISTAKE. Fool me once....

Cons: I bought the insurance from your website only to find out that they don't honor that insurance.

Cons: The young man checking us out a 7 am was rude. The Van to the airport car rental center left without coming inside to see if anyone needed a ride. He was kind enough to return and pick us up however once he was called and informed he had left without us. The van driver was very nice. Don't use this place if you have tight connections. It is a 2 stop journey from the airport.

Cons: I will never do business with this company. Customer Service lady was pleasant but office was very hectic with absolutely no organization. Vehicle and rate originally quoted was different when I presented credit card. I cancelled rental and walked out the door. I went with another more reputable company

Cons: Didn't have the convertible I had reserved three months before the pick up. Gave me a full size car and charged me same price that I reserved the covertable for. They try to scam you with the pre purchased full option. I returned the car full and declined the fuel purchase option but I was still charged 57 bucks for it even though the car was full

Cons: When we picked up car in Las Vegas and indicated that we would be driving all around National Parks and Death Valley the staff told us not to worry about the tire pressure light (which was supposed to be incorrect). Turned out it was correct. They hadn't bothered to put air in. Also, drop off and pick up is not at the airport as indicated. You must get on a bus with all of your baggage, to just get to the car rental facility about 15 mins away. Need to know the schedules otherwise you could miss a plane.

Cons: Vehicle wasn't ready, dirty, in lousy condition. It was a beater. Will never use that rental company again.

Cons: If you can't pull the multiple complaints from the summary I am sorry your company is staffed the way it is.

Cons: We took a van so our whole family could go together. Going there was great we parked at a cruise terminal, was gone for 3 days. When we came out to go home our van had a flat tire. No spare on the van. I forgot my paperwork at home so I looked all over for a phone number, none in vehicle. I googled the number they said they would call their L.A. office. Long story short 3 hrs later they brought us a new van to go home. They also could not find my name anywhere when I called.

Cons: Check out time took super long but drop off was a breeze

Cons: Service was curtious and friendly. It was nice renting from a place without the lines and crowds.

Cons: There is no way to contact them directly to ask a question once I had the car. And do not keep it a extra few hours because they will charge you double what you were quoted. The cheap always comes out expensive

Cons: Beware of hidden fees, such as to add another driver. Really? The rep kept trying to pressure us to upgrade the rental for an extra $30/day! Had to reiterate my firm "No." several times. Also the car smelled horrible! Smelled like someone lived in there for a week. They didn't even try to clean the car or cover the smell. Thank God we only rented the car for a few hours for one day. Think I will sick with Enterprise for all future rentals. Pay the extra money & stay far away from Advantage.

Cons: The car was dirty when i picked it up. Looked like it had been through a mud bath. When picking up cars in Las Vegas expect them to smell of smoke because of the casinos. Wish the cleaners could use a cloaking product to get rid of the smoke smell. Febreeze please.

Cons: Car was not very clean up upon pick up. They did not give us a choice of car...just pre-assigned us one. Also, added additional driver, but was not advised of the hefty charge per day. That's on me, but it would be nice as a courtesy to advise customer at the time of contract agreement.

Cons: When I was picking up the car, the lady on the counter had a bad attitude. First of all, she was talking as if she was whispering so I had to ask to repeat everything. Then, she was rolling her eyes every time I asked her to repeat.

Cons: Everytime I use this company, they lie and give you the hard sell for insurance. It is to the point where I will use another company even if it is more expensive!!!!

Cons: The price was not as advertised and just ridiculous. I pre-payed for the cost of the rental, 125 bucks. Then after deducting 125 from one card I get charged the full price of the rental, taxes and insurance on another card, bringing the total to almost $600. The total cost in my receipt was $367 for a car I already paid 125 for weeks ago. How you go from 125 to rent a car to adding an extra 250 in taxes, and fees?!?

Cons: Suggested insurance without telling it was optional. Also suggested an upgrade but did not offer all options. I believe there was a cheaper option available.

Cons: Pushy sales people at the counter, trying to con you into buying insurance you probably already have. Didn't tell me Road side assistance was optional, so when battery died, had to pay out of pocket to get a jump. Wont do business with them again.

Cons: I was given a car at night which had major body damage and I had to be the one to note this on their "walk around the car" form. I was exhausted from a late night flight and had I not looked at the car and noted this, they may very well have tried to pin a multiple thousand dollar damage claim on me. I called customer service the next day to report this and I was told someone would call back, but no one ever did. I called the following day and was placed on terminal hold. When I returned the car, the person noting the miles had a very poor attitude when I conveyed the saga....he could care less. a TERRIBLE experience and I will never use Advantage again.

Cons: The price paid for the Avis rental was more than triple the price quoted on the Kayak website. I had also paid for Rental Car Damage Protection on the Kayak website but was told by Avis that this was completely separate and they did not consider it any form of insurance for their car and so, also had to pay extra for this.

Cons: pick up service attendant was not knowledgable on the material and really tried to push unwanted upgrades on me

Cons: I got screwed on your gas fill up policy. I'm not happy and I will tell all that I can about it, including any and all social media I can get to.

Cons: They told me one final price and they charged me too much!!!

Cons: When I got to the counter the lady simply said we have no cars, should not have let you make a reservation. "How am I going to give you a car when I dont have cars to give to the people that reserved months ago". Do you really want to go through this when you arrive at a location after hours on a plane? I'd say give your hard earned money to someone else from the Get-Go.

Cons: Extra money for age under 25

Cons: None

Cons: The check in process was awful. The computer would not take the cards, the employee had the same problem. The process took over 35 minutes.

Cons: Agent was too aggressive on the up-sells. Agent was very pushy and almost insisted that I purchase the re-fuel option. Very weird.

Cons: While upselling the car, I requested return location to changed to LAX from Buebank. Sales person John tried doing so but his system hanged. He confirmed that I can call the customer care and get it changed for free. Upgrading to a different option was conditional based on change of return location. As I was holding the line, I trusted his words. However when I called the customer service, they refused to honor there promise made by their sales staff. I spent 40 mins over 4 phone calls and they were first in denial and later adopted accusatory tone. Bottom line - they don't mean what they say.

Cons: To return the car it was a problem finding the place..ur shuttle doesn't works ontime

Cons: Worst car rental company I have ever dealt with and I have dealt with a lot. The pick up van was timely, but when we got to the rental office, there were only two rental terminals and we had to wait almost two hours to rent the car. The car was vacuumed but the interior was not "clean". Would not recommend them to any one.

Cons: old beater car (broken components) no real license tags; temporary paper tag on windshield that expired halfway through trip two shuttles to get there hard-sell on extra insurance

Cons: First of all, Economy Rental Car is the name under which Verve Rental Car company operates. We were not aware of this due to the lack of transparency from Kayak.com, thus limiting our ability to look at reviews. Verve rental car called my wife tacky, hung up on us, never answered our calls, and operated what appeared to be an illegal rental company.

Cons: Had to take two shuttles to get there! Only two vehicles were available and they both had check tire pressure lights on, and one also said oil is low! I don't want a rental car that is not regularly serviced, especially since I was driving to the Grand Canyon! Yuck. It was not clear on Kayak that this company is not in the main rental car facility.

Cons: It took an extremely long time to drop off and pick up the car. The car also did not have license plates and did not drive very well. I did not feel very safe in the vehicle during my trip.

Cons: I call them days ahead with a pick up time change which was 2 hours later. When I got there I was told they gave it away because I didn't show up, they had not car to give me, and there was no time change made. I was traveling with my Mom in a wheelchair and can't walk. It was extremely wrong of them not to make the time change when I called and they told me no problem. I will never book them again and I'm sharing this with everyone.

Cons: When I reserved the car, I didn't know that it involved two shuttles instead of one, adding to the time coming and going. The car was dirty inside, stuff left from previous renter. When I first got in, it was blaring rap music at full volume, I had to get out of the car it was so loud. They are so unorganized, I got a call six hours after I returned it, asking when I was going to return it, they thought it was still in my hands. I'm not going back.