Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "Just ok"
Cons: "The crew and the service"
Pros: "The service, foods , sack ,"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Pros: "Serve customers with a smile"
Cons: "Better tasting meal packages served at economy cabin"
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Pros: "Best airline I've ever been on"
Pros: "Crew was amazing"
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "Overall good"
Cons: "Boarding needs better management."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Cons: "The hot food was dry and lost my appetite"
Pros: "everything in suite class"
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Nothing beats Singapore SQ!"
Pros: "Singapore airline is amazing, great service and quality entertainment."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "Good air line. Threat you well, enough food very good service."
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Pros: "Excellent attention to service and comfort."
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Friendliness of crew"
Cons: "cramped seats freezing cold"
Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Seating space was very good. Meals terrific"
Pros: "Attentive Staff - Fabulous"
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Cons: "Breakfast was not tasty. Options could have been better."
Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Pros: "Sat in business class pods. Best flights we’ve ever taken !"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Cons: "Not being scammed on bag charges."
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "The crew, the entertainment, the cleanliness and the overall experience was lovely"
Cons: "Lights could have gone fully off during a red eye international for sleeping."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Cons: "Narrow Ailes make it difficult to board."
Cons: "That is didn’t happen until the next day"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Wonderful employees"
Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Cons: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Cons: "Just a bit cramped"
Pros: "Entertainment was good, crew was nice, flight was very smooth"
Cons: "Took forever to take off, but not company fault"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "It was s safe flight."
Cons: "I didn't feel valued and appreciated. Poor options for complementary food service."
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Pros: "Staff and the cleaninless of the plane."
My flight from Sydney to LA the headphones and the jack didn’t work. I informed the crew member it was an over 15 hour flight with no sound in entertainment. I asked if they had kosher or halal options in one of the flights to Brisbane, the crew member wasn’t pleasant in the reply. I took the vegetarian option that’s fine but surely the crew member can say no in a more pleasant way. Although I had a great time in Australia. Thank you
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Pros: "We were treated very rudely."
Cons: "We were treated very rudely. We should’ve taken another airline"
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Good movies make for a quick trip"
Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Cons: "Flight was nearly an hour late leaving."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Pros: "Appreciate the leg room. I had a kit from business which included earplugs. Very grateful for them as there was a screaming baby nearby. Last time I could PE it was a different kit and had no buds. Staff were very friendly and excellent service all round."
Cons: "Food is not so good in Premium. Really notice the difference after flying Business, but I also heard Q recently changed provider. Pasta was bland, overcooked, uninspiring. Muesli tasted very sugary, like it was made with brown sugar. Not as healthy as the biz class meals."
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Friendly staff"
Cons: "Angle lie seats. Controls for seating and entertainment fidgety"
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "That the flight was delayed and we are already getting there late to begin with."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "Got away on time"
Cons: "No wifi on board or entertainment"
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"
Cons: "Food. Duck breast was tough and almost inedible."
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Pros: "Everything is ok but too much bumpy"
Cons: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Cons: "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
Pros: "Great customer service"
Cons: "On time departure"
Pros: "all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people"
Cons: "Crew can help made a better trip by slowing down thing. Snark area should be open all the time."
Pros: "Wide variety of entertainment choices made time go much faster."
Cons: "The food could have been more tasty and warm."
Cons: "Food was some of the worst airline food I’ve had. I had the vegetarian options and the vegetables were very bland and over cooked. I usually like airplane food."
Cons: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
Pros: "Food, crew, handicap assistant, stewardess"
Cons: "No screen/tv"
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Cons: "China Airlines website does NOT allow you to choose your seat even thought I purchased my airfare well in advance."
Pros: "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
Cons: "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
Pros: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Cons: "Delayed flight."
Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"
Pros: "Boarding was fast and efficient"
Cons: "Food was terrible"
Pros: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Cons: "I tried a lot of times to check in online but I was never successful."
Cons: "Staff treatment, food, cabin pressure was off"
Pros: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Cons: "I didn't like the restroom it was too small to go number 2 in."
Cons: "the food to much asian"
Pros: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Cons: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "Quick boarding, friendly staff and clean plane. I don’t mind paying the extra bit for the added comfort you get versus the other budget airlines that do OKA to TPE"
Pros: "Good price."
Cons: "Late 90 minutes fly. The service is not good."
Pros: "I haven't verified this with seat pitch measurements, but the economy seats on this flight (Airbus A350) felt roomier than the economy seats we've had on US airlines. Flights in economy seating haven't been truly comfortable for me in a while, but this one was decent."
Cons: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
Pros: "My seat was spacious while my wife's seat was up in the front and cramped."
Cons: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Pros: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Cons: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Pros: "Plane and entertainment. The "family couch"."
Cons: "The flight attendants. With the exception of a couple they were very impersonal, and cold. Rushing through services, basically throwing food at you. They would get you what you needed, but always seemed to be a hassle. If it wasn't for the nice new plane and couch option I wouldn't consider flying them again. I was expextinf much better service from an Asian carrier."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Good seat comfortable get more room for my Legs"
Cons: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Pros: "The entertainment is ok"
Cons: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Pros: "Love of the leg space on the 777."
Cons: "Just the trip length, hehe."
Pros: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."
Pros: "Great Taiwanese airline. It's not a Chinese airline despite the confusing name, so there is no safety concern and the passengers are nice and civilized people. Great service similar to other airline from Taiwan (EVA Air)."
Pros: "Quiet cabin - no crying babies or toddlers"
Cons: "Food was terrible; will choose different airline in future for long haul trips"
Cons: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Would recommend it!"
Pros: "I had a sudden swelling of my feet and ankles while flying to Asia.. China Airlines was very accommodating to me and had a wheel chair waiting for me at the gate... Never had this happen,,, So they were very helpful and considerate..."
Pros: "No recognition or privileges given as a loyal Silver Medallion member. Poor inflight service and customer service. Last baggage arrival at the destination."
Cons: "Everything mentioned above."
Pros: "Plane was clean and staff responds well to your needs."
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Pros: "Amazingly helpful and friendly crew."
Cons: "Affordable fares equates to small space."
Cons: "Flight delay over 7 hours"
Pros: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Cons: "Food is definitely not as good as international airlines."
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Cons: "Better customer service, no delays, respect for customers"
Cons: "Nothing. Awesome Customer Service"
Cons: "food and entertainment (5+ hours!)"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Cons: "Food service was not announced. Take off was delayed one hour"
Pros: "Quick, efficient"
Cons: "No food."
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "that i finally came home"
Pros: "Wide seats"
Cons: "Mo food service"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "Food! Friendly crew"
Pros: "An early morning flight and all went well."
Cons: "Lost our bag in LAX"
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Cons: "The flight attendants were Garbade"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Staff was friendly and courteous. Arrived early."
Pros: "Fomos atendidos pelo JIM ao fazer o check in e despachar as malas e adoramos o atendimento. Muito simpático e gentil."
Pros: "Better than united. Customer service is awesome"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Pros: "I slept the whole way!"
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."