Daily cleaning, installation of cabin HEPA filters on flights from Italy
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Italy to New Zealand.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New Zealand from Italy is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to New Zealand with an airline and back to Italy with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New Zealand from Italy up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Just ok"
Cons: "The crew and the service"
Cons: "Better movie selection. Better organized boarding in Frankfurt"
Pros: "SQ always has the best looking flight attendants"
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "Very comfortable; excellent service"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "Food could have been better."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Short flight"
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "Services, the Care and the Concern!"
Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"
Pros: "Very attentive, great food, quality aircraft"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "Modern aircraft , nice crew"
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "I paid for an economy class ticket but got first class service."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "the crews were very polite and very helpful"
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Pros: "Great flight amazing service"
Pros: "Seating space was very good. Meals terrific"
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Cons: "the gates the time intervals and the connections..."
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Cons: "Cabin was too hot once premium curtains were closed"
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Pros: "The staff was very helpful"
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Cons: "Crew forgot to serve us our meal."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Pros: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Cons: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Quick, efficient service"
Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Food, space, service. Arrived much more rested than in economy."
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Cons: "Seats were more cramped than usual"
Pros: "All flights were on time and all worked well. The booking of the flight via kayak and payment via vayama was a week long process that involved lots of calls to their customer service which couldn't help their poor website and in the process the flight price rose 3 times, so next time, I'll better book directly with Lufthansa and save some nightmares."
Cons: "Full plane, no options to spread out."
Pros: "I was most impressed with the lovely flight attendants who were friendly and very kind and caring with my young adult daughter who has flying anxiety. They were so fantastic and really made a difference to her flight."
"Food was poor. We got sick"
"I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT."
Pros: "Amazing crew i must give it to them... super hospitality."
Cons: "for now non, may be later after much observations, other than that... it was excellent !!"
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Cons: "Too much A/C, feel cold."
Cons: "Have air fresheners in toilets. Make it smell better."
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Handling flight delay"
Pros: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Cons: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Pros: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Cons: "stock the fridge"
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "aircraft A350 , food choices , Doha airport , Staff attitude and willingness to help ."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Pros: "Super comfy seat and entertainment, plus staff super nice"
Cons: "Too long on boarding"
Pros: "Customer service"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Everything was good - food, entertainment, on time."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Bad app don’t trust"
Pros: "Excellent service. Flight on time."
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Pros: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Cons: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Pros: "طيران ممتاز"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "The food was amazing. Thank you!"
Pros: "On time. food were good in general."
Cons: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Pros: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Cons: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"
Pros: "Good service from cabin crew"
Cons: "Seat is quite small compared to other flight"
Cons: "Flight delayed Stewards were rude"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "Excellent crew and service"
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Cons: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Cons: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Pros: "excellent crew, helped me through my nerves about flying"
Cons: "would have loved to sit upstairs in the bar area."
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Pros: "Crew & food was amazing"
Pros: "Crew was great"
Cons: "Not enough room for baggage"
Pros: "Food was excellent (Emirates rep helped choose Asian veg per my need description)"
Cons: "Not applicable"
Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pros: "Delayed by 3 hours!!"
Cons: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Cons: "The attendant at the counter gave us 2 very bad seats together but did not indicate no tray table . was no problem because on the plane we switched."
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "On time, entertainment good crew"
Cons: "Food was bland"
Pros: "The movie selections, and really nice lighting on board."
Pros: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Cons: "Boarding was too Long with to much security measures"
Pros: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Cons: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Pros: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."
Pros: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Cons: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "Attentitive staff, leg room, food, entertainment - all great"
Cons: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Pros: "Great airplanes. Crew is is helpful and kind."
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Pros: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Cons: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
Cons: "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
Pros: "Very good airline with professional stafff and much better comfort than most other airlines"
Cons: "The food was pretty bad. I didn't even eat on the return flight."
Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Pros: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Cons: "Boarding was a bit late and could have been organised better."
Pros: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Cons: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Pros: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."
Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."
Pros: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Cons: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."
Pros: "The attendants are friendly, helpful and responded to my needs graciously. I also love the uniforms, especially the hats. The food was decent and was offered at appropriate intervals. I like the plane too."
Cons: "I had reserved an aisle seat by phone but at the airport I was assigned a window seat. No problem---the attendants were helpful and a nice man changed seats with me. I had difficulty with the headset, couldn't get it comfortable and had difficulty adjusting the volume. No big problem considering how good the service was in general. I didn't like a 6 hour wait at Kennedy on my flight to Milan which was dreadfully late."
Pros: "Huge amount of leg room in economy. Great in flight entertainment. Accommodative flight attendants and enough space in the back of the double decker Airbus to stretch out throughout the flight A++"
Cons: "Boarding was a little sloppy and I think they over fed me!"
Pros: "Food and staff service"
Cons: "Everything was great"
Cons: "Our flight was delayed a total of 6 hours. We were notified of the original two hour delay but we sat on the plane for hours due to plane trouble. This is in addition to the actual 8hr flight. Very unpleasant experience which is surprising for a reputable airline"
Pros: "Activity bags for children, lots of legroom, great entertainment selections - new movies, nice individual screens, great colors and lighting and a nice smell. Flight attendants all nice and helpful, love the flight attendant outfits."
Pros: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Cons: "The seats were very comfortable, but the leg room was inadequate."
Pros: "nice plane , good crew, on time,"
Cons: "I booked 2 tickets way over 6 months in advance for our honey moon and they did not sit us together on our 8 hr flight to milan. I always hear how people get complimentary upgrades in such a situation. Apparently not for us."
Pros: "I was siting by an exit door, and it was plenty of room for my long legs."
Cons: "Nothing not to like."
Pros: "Emirates defines economy class .. No one else comes close"
Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
Pros: "Ample legroom, accommodating flight attendants, ample overhead space, great entertainment on board. WIFI available, plane beautifully designed. Wash rooms clean. Generous free baggage allowance. Food pretty good. Overall, a very pleasant experience."
Cons: "WiFi free, but a bit weak."
Pros: "Huge variety of inflight entertainment, food was good, unlimited free drinks, comfortable seats"
Pros: "My Emirates flight was great, superb and amazing. I recommend all traveling to Milan or any destination of Emirates to fly with them. The A380 is one of the greatest aircrafts I've taken. P"
Cons: "The boarding in Italy was not the best but I made it home safe"
Pros: "H good"
Pros: "The seat is comfortable."
Cons: "I wish there was air conditioning. It was very warm ok the plane."
Pros: "Food and beverage"
Pros: "Great service"
Cons: "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Pros: "The crew was amazing and the food was great too!"
Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Cons: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Cons: "It was perfect"
Pros: "Crew was courteous."
Cons: "Seat needs to be much roomier. Entertainment and Food should be good and more options."
Pros: "Excellent crew"
Cons: "It was nice experience"
Cons: "flight delayed as usual"
Pros: "the flight itself was fine. the crew is professional"
Cons: "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
Pros: "Yup all gud"
Cons: "All gud"
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Though a long flight.. love flying with Cathay!! The crew was fabulous!"
Pros: "Staff very professional"
Cons: "Touch screen not working, no entertainment on entire flight"
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Cons: "The stopover in Hong Kong was longer than I would have liked."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Pros: "All went to schedule and flight attendants very good"
Pros: "Uneventful but good. Lots of new movies"
Pros: "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
Cons: "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
Cons: "Delayed flight after waiting for hours in Hongkong. The male flight attendant was inefficient. Did not check on passenger’s concern even after it was brought to his attention. Simple request for water took forever to arrive. Did not like meal so requested a cup of noodle instead but the noodle never arrived. It is stated in their menu that snacks like cup of noodle is available through out the flight but only when you stand up and get it from them. Very poor service. I will never fly Cathay Pacific again. That will be the first and the last."
Pros: "Fast and on time"
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Cons: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
Pros: "Newer plane"
Cons: "6,5 hrs delayed"
Pros: "Really good service, food, and entertainment."
Cons: "Should have WiFi on plane for long flights like mine (16hours +)"
Pros: "Decent crew"
Cons: "Bad food"
Cons: "A white hair found inside the main course. The crew return it back to you."
Pros: "The entertainment is in regards to the movie choices that I had. I wish my screen was a little bigger."
Cons: "My flight from Los Angeles to Hong Kong was cancelled due to a problem with the plane. I stood in line for 2 and a half hours at the airport only to have them tell me this. There was not visible sense of urgency on part of the staff at Cathay Pacific and they did not seem to have a contingency plan to deal with such a situation. I especially felt sorry for some of the elderly people who were also in line all that time with noting to drink and no place to sit."
Pros: "CREW AND PLANE"
Pros: "The economy seat was comfortable with adequate leg room. The flight stsff was attentive. The flight itself left early and arrived early."
Cons: "The boarding process was slightly chaotic. I attribute that to anlanguage battier as most of thr passengers were Adain and probanly did not understand the instructions. It worked out though."
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Pros: "The crew members treated me well."
Cons: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
Cons: "Hindi selection of movies was not good"
Pros: "This route is covered by an A350 which was nice to discover."
Cons: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Cons: "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Pros: "Love the plane, seats"
Cons: "Food has gone down"
Cons: "when can CX remove those terrible sliding seats?"
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Cons: "little chaotic boarding. Horrible vegetarian food."
Airlines flying from Italy have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Italy
Masks required on board, masks provided on flights from Italy
Social distancing seating
Middle seats unavailable to book on flights from Italy
Testing for antibodies, testing for symptoms for flights from Italy
Waiving of change fees. Search flexible flights from Italy