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It is an airline that has the service that used to be in the old times as a standard and now is rare. Very good.

I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.

BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy

Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.

Audi visual not working for a whole group of seats in first class. How does a plane leave the main hub in such poor condition? How much that we can’t see so immediately is also compromised?

Logan gate staff was unhelpful. Arrived early, come to find out the airbus scheduled was reassigned and I did not have a seat. The desk agent spoke to his supervisor who instructed him to give me a boarding pass to get up to gate area, he was polite. At the gate the fellow was sitting to the side with two other BA staff . I asked him if he could help me, his answer was” we are on a break, we are closed” then turned his back. I am almost 70, drove 4 1/2 hours to Boston and had been looking forward to this trip for 5 months. I have worked in service many times in my life and this is not how it is done. I eventually (1/2 hr) before boarding was able to get a seat. The rest of the flight experience was unremarkable.

The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.

Boarding market okay just because of the delay we had, but not related to the crew in any way…

Economy seats are so small and compacted so close together that comfort is negatively affected, especially on long flights. However that is due to aircraft design, not anything the airline can do about it.

Experience with British Airways was hopeless and the response from ground staff after flight cancellation was hopeless