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Cons: Better inflight entertainment

Pros: Ok

Pros: The food was so good. The crew was so helpful too.

Cons: The seats were tight and not so comfortable.

Cons: Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position.

Cons: Flight delay was a pain from LAX to Nanjing.

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: The crew was helpful.

Pros: The help desk employees who helped me rebook my flight.

Cons: After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!

Pros: Flight attendants were very friendly, professional and helpful

Pros: Helpful with our 2 year old

Cons: Baby change area is very small

Cons: Nothing much

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: Yes

Cons: Nothing except the airport

Pros: Lounges are good

Cons: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Cons: The seat covers looked worn and dirty. Needs an upgrade.

Pros: Amazing crew, great seating area and tasty menu.

Pros: Very cramped seats

Pros: Crew will do anything to help

Cons: I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland

Pros: Staff were professional and courteous

Cons: This was an old plane. Seats not as comfortable, and entertainment system was lacklustre.

Pros: Pilot was friendly and addressed the crew and passengers multiple times with updates.

Pros: I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time.

Cons: The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting.

Pros: Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight

Cons: Trip was a disaster

Cons: Seats after 1st hr, will feel uncomfortable

Pros: Crew is attentive to our needs

Cons: NA

Pros: Excellent crew and very well dressed and always smiling

Cons: The lights were switched off for a very long time. That can be avoided

Pros: Helpful with our 2 year old

Cons: Baby change area is very small

Cons: On time departure

Pros: the price is why we chose BA, but never again

Cons: crew seemed bored and annoyed to be on the plane, seats were pretty awful

Cons: Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for.

Pros: Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.

Cons: Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.

Pros: Flashy new seats.

Cons: Flight delayed

Pros: Yes

Cons: Nothing except the airport

Pros: The best airline in the world!

Pros: the crew was attentive.

Cons: the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given

Cons: Seats and entertainment

Pros: Crew

Cons: American airlines connections were terrible

Pros: The Check in LADY was amazing

Cons: On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?

Pros: Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight

Cons: Trip was a disaster

Pros: Standard

Cons: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Pros: The crue was great. Food was great

Pros: the price is why we chose BA, but never again

Cons: crew seemed bored and annoyed to be on the plane, seats were pretty awful

Pros: Staff were professional and courteous

Cons: This was an old plane. Seats not as comfortable, and entertainment system was lacklustre.

Cons: I missed my international connection because flight was three hours late.

Cons: Better drink selection

Cons: T5 needs many more drinking fountains.

Pros: Yes

Cons: Nothing except the airport

Pros: Comfy seats in coach!

Pros: Flashy new seats.

Cons: Flight delayed

Pros: Nothing really

Cons: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Pros: The crew at HYD airport is good people.

Pros: Crew were helpful and friendly, but not as good as SAS.

Cons: Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS

Cons: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Pros: Blanks were comfy, staff very friendly and the food was tasty

Cons: One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well.

Pros: Standard

Cons: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.