Very good customer services before, & during flight. I will choose it again in the future.
Wouldn’t let us check our stroller and car seat at the gate
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "I really loved the food and the attendants were super friendly and helpful"
Cons: "If they had gate number on bording pass from Doha to ahmedabad."
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Pros: "The crew was excellent. The plane was new."
Cons: "There was a limited choice in movies. Boarding and deplaning took a while."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "More leg room, easy boarding and comfortable flight in economy"
Pros: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Cons: "There was nothing to complain about."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Cons: "Plane wasnt clean enough specially toilet."
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Pros: "Great crew, especially Emma from the US and Amanda from Canada."
Cons: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Pros: "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
Cons: "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
Pros: "Still not there"
Cons: "I am still waiting in Dubai for the flight to Nice. The flight is 24 hours late"
Pros: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Cons: "Wish I could afford to upgrade for a proper sleep!"
Pros: "Entertainment - excellent"
Cons: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Cons: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Pros: "Great staff, great food, great entertainment, best possible international economy experience"
Cons: "Boarding process could have been a touch more organized, but not significant"
Pros: "Nothing much."
Cons: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
This flight never happened, but Kayak would never know that because they refused to help me. If you're reading this, stop using Kayak and go directly to Google and search for flights. Then if possible, book direct through the airline. Save yourself the time, money, and pain and avoid Kayak.
I stood in line in Frankfurt for one and a half hours to get boarding pass and check bag, couldn’t get the boarding pass online ahead of time. Stood in line for 45 minutes to get through passport control, and 20 minutes for security. On board they said they were on time but we waited an hour to leave. The crew fed us rather promptly but then waited another 6 hours to give us a sandwich before landing. No trash was gathered throughout the flight.
Pros: "Crew could have been a little more friendly. Seating was great"
Cons: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"
Pros: "There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Pros: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Cons: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Pros: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Cons: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pros: "The entertainment selection is quite great."
Cons: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Cons: "Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver."
Pros: "We had nice reclining seat, I was able to sleep comfortably."
Cons: "They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh."
Pros: "Crew very pleasant and eager to Please cheerfully"
Cons: "The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better"
Pros: "For the price, expectations were exceeded. Food was adequate, entertainment was adequate (bring your own ear buds or headphones; older 2-prong connection so took a bit of wiggling to get sound from both ears), seats were adequate with a bit of legroom (I'm 6'-1" and fit okay, but with shorter legs)"
Cons: "It is a Chinese airline, so rules are very rigid (no handheld or earphones 30 minutes before landing, seatbacks up 30 minutes, etc.). Boarding was mass boarding for an A330."
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Cons: "Bad staff, no eng at all at tje desk in china"
Pros: "Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment"
Cons: "Breakfast was not nice. On line check in could have been easier."
Pros: "The crew on board was friendly and the trip was smooth."
Cons: "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
Pros: "By phone I could easily and quickly change my flight but online it wasn’t possible immediately as they have to ask for a quotation first."
Cons: "All Cheapticket email where in traditional Chinese characters, even if the ticket was bought through and English interface."
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "Comfortable seats"
Cons: "The food choice was between pork rice and pork . I would have preferred chicken or other meat. There was no entertainment on that flight"