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Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Comfortable and great online movies and TV.

Cons: Staff was not very helpful!

Pros: The worst air travel experience I’ve ever had.

Pros: Seat was good and crew was ok as well.

Cons: There is bolloywood movies at all, should consider.

Pros: Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed.

Cons: No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past.

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Pros: Everything was good except.....

Cons: The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience.

Pros: Good

Cons: Good job

Pros: Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush.

Pros: Crew and seats were good

Cons: Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great.

Pros: Crew was amazing. But the seat could have been more comfortable.

Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.

Pros: everything from the boarding and check-in process

Cons: Seats too close together

Pros: The seat was ok. The cabin crew good

Cons: The food options both free and purchased.

Pros: I was able to sleep

Cons: Making sure there was a vegan food option and the crew knew.

Pros: All goid

Cons: Na

Pros: Crew was nice but only service twice in 8hr flight

Cons: Entertainment app didnt work. Food was low cost AND low quality. Pasta was bland mush breakfast was slice of banana bread.

Cons: Entertainment system issues throughout the entire aircraft. The audio jacks in my entire row were inoperable.

Pros: Space on airplanes are getting smaller and smaller , not more comfortable.

Cons: Entertainment system did not work, frustrating.

Pros: I managed to get on an earlier flight with a standby ticket.

Cons: First, my original flight got delayed to an arrival time that would’ve made me miss the last shuttle to my final destination. My options were either to stay overnight in Vancouver or hire a taxi. Both options would’ve cost me at least $300. Thankfully I had a longer layover in Toronto that gave me some buffer. Otherwise, it would’ve been an additional expense.

Pros: Good crew, efficient and pleasant

Cons: 1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Cons: Leg room was poor. No entertainment

Pros: First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently.

Cons: It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line.

Pros: The seat space, and the ability to recline the seat was surprising.

Cons: It is what it is.

Pros: Hardware was excellent. One of the most comfortable First Class seats for sure.

Cons: CX first class is designed more for individual travelers so for couples who want to sit beside one another there will be an aisle in between them. The Boston BA lounge is horrific and depressing so it should be avoided.

Pros: Crew was courteous.

Cons: Seat needs to be much roomier. Entertainment and Food should be good and more options.

Pros: Everything was great ❣️

Cons: ✨Nothing ✨

Pros: Friendly crew, fast flight, plenty of overhead storage

Cons: Better entertainment

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Pros: Very comfortable seat. Excellent service. clean toilet.

Cons: Food.

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Kind staff, long flight but the attendant were super kind

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Pros: Crew was amazing. But the seat could have been more comfortable.

Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.

Pros: The crew was on it when it came to responding to the call button.

Pros: Clean, kind cabin crew & nice meals

Cons: entertainment

Pros: Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not.

Cons: This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been.

Pros: Good Flight

Cons: 1.5 hr delay in aircraft while waiting for Take off Slot No Coffee (hot drinks) or Alcahol (wine, scotch) on flight

Pros: I managed to get on an earlier flight with a standby ticket.

Cons: First, my original flight got delayed to an arrival time that would’ve made me miss the last shuttle to my final destination. My options were either to stay overnight in Vancouver or hire a taxi. Both options would’ve cost me at least $300. Thankfully I had a longer layover in Toronto that gave me some buffer. Otherwise, it would’ve been an additional expense.

Pros: Very nice crew!

Cons: Was almost three hour late...

Pros: Crew was ok

Cons: No food for such a long flight not enough leg room

Pros: Good entertainment, tasty food, easy boarding and disembarking

Cons: nil

Cons: More entertainment options

Pros: Everything was fine, a bit late taking off but the time was made up

Pros: I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled.

Cons: My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty.

Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.

Pros: Happy crew

Cons: Melbourne weather lol

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: Food

Cons: Everything is good.

Pros: Crew are friendly

Cons: Flight was late, seat tray was dirty, and entertainment system hard to use.

Pros: Very good

Cons: Very good

Cons: The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it

Cons: not much choices in the movie selection

Pros: Easy flight.

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

Cons: Great flight. Would have been nice to have on board wifi.

Pros: extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,

Cons: none of the film choices really appealed to me, but I am picky!

Cons: No babies

Pros: Fortunately plane not full and was able to use adjacent seat(s).

Pros: Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices.

Pros: Good crew, efficient and pleasant

Cons: 1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?

Pros: Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile.

Cons: Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Cons: Was delayed several hours, had to change crews in Vancouver, and landed in Toronto long after my connecting flight had already left. Instead of being Boston at 7pm, I got back at 11am the next day

Pros: Movie options were good. Nothing else.

Cons: Crew skipped our isle for drinks, couldn’t be bothered to come back. Didn’t respond to call lights. Flight was overcrowded, poor guy behind me couldn’t even fit in his seat, had to keep his legs in the aisle and fold them in ever time someone went by.

Pros: Entertainment was good. Ground attendant at LAX was helpful and understanding at least...

Cons: Everything else. For starters, I purchased a ticket from LAX to Kiev with a 2 hour stop in Toronto. AIR CANADA never informed me I'll need an eTA and I had to do it under pressure of missing my flight at the airport. Connection was awful as well. My luggage never arrived to Kiev....

Pros: Hardware was excellent. One of the most comfortable First Class seats for sure.

Cons: CX first class is designed more for individual travelers so for couples who want to sit beside one another there will be an aisle in between them. The Boston BA lounge is horrific and depressing so it should be avoided.

Pros: god food and movie selection.

Pros: Crew was courteous.

Cons: Seat needs to be much roomier. Entertainment and Food should be good and more options.

Pros: CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation.

Cons: CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you.

Pros: Crew were very attentive and polite. Better than Singapore or Air NZ.

Cons: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Seats are cramped